Forest River Overview
Forest River has a 1.7-star rating, derived from feedback provided by 1900 customers. In the RVs, Motorhomes and Trailers category, it secures the 2th position out of 227 companies.
Rating
Contact Information
Website
forestriverinc.com
Phone
(888) 980-8589
423 N Main Street, Middlebury, Indiana, 46540, United States
Forest River Reviews
Gardenia
My campers broke
Forest river publishes phone numbers on the website that do not work. That way they dont have to talk to go. Or help you
Lisa
FR Rockwood not answering regarding warranty approval of repair
No answer at listed phone number, CI monitor going off in brand new Rockwood mini . Our RV has been at Chesaco Joppa MD dealership for 24 days waiting to hear from RW regarding approval
Stephanie
Terrible product and customer service
Purchased 2023 Forest River Greywolf 29TE brand new. Took it camping once and entire camper flooded, underbelly busted loose bc of filling with water, black tank hookup leaked, shower wall coming away from the wall, and flooring already coming up. Returned to dealer to exchange and was denied by Forest River stating they had the right to repair first. After service department looked at camper they stated PTrap was busted (from 60 pound child taking a shower) causing the flooding. Forest River approved basic repairs according to warranty and denied larger repairs we believe are warranted. I basically now own a $40k piece of *** of wheels that I cant trust to take camping or even last half the term of my loan. Add insult to injury the value of my product has now greatly diminished due to repairs required that will forever be attached to this serial number! Couldnt even last ONE CAMPING TRIP!!!
John
Poor customer service
Be awareI purchased a new 2022 forest river wildwood x-lite 24rlxl. After 1 1/2 years old. My everchill refrigerator broke. The defrost sensor went bad. I contacted forest river with no help at all. I was told I could not purchase a new defrost sensor and this is a NON SERVICEABLE part. Now I have a junk $1500 dollar refrigerator. Very bad customer service.
Steve
Complaint about a Forest River dealership and warranty
Purchased a 2022 Forest River Heritage Glen Elite F34RL in July 2022. In those 52 weeks of owing this piece of garage, the RV has been in the dealership, RV SUPPERCENTER in Menifee, CA for 22 weeks. Weve lost out on 2 vacations, paid storage fees for an RV weve been unable to use and our warranty expires shortly. The dealership owner has been fully aware of our complaints for months , our concerns of warranty expiring and has continued to ghost us. He and his staff are refusing to take responsibility for the shoddy repairs by their service department, sometimes in twice for same issue. The condition of the RV at purchase was visibly bad but we had no idea how badly the workmanship was. That was discovered on our first trip out. How could Forest River even let an RV off the line in that condition. Then not supply repair parts when needed and even question repairs when pictures were provided to them. The RV Supercenter Parts tech claims she contacted Forest River trying to get a warranty extension but that FR said no. We dont believe she even made an attempt to reach out . We are beyond disgusted with both RV Supercenter and Forest River. All they want is your money and provide ZERO customer service. Contemplating legal action at this point.
Peter
They never returned my call
I've owned three travel trailers in the past twenty five years, I picked up a new 2022 Shasta 18 ft trailer a year ago. First problem I had to hire a locksmith to get into my trailer the keys didnt open the door, had the locks redone at the cost of 450 dollars, second problem first camp trip of the season heater didnt work,called someone in to repair it,after the 3rd try and 500 dollars later,most of the wood screws were to small for the cabinets so doors inside the trailer had to be re done,and I also had to fix the water heater pump.the workmanship is a joke and your telling me you have 84 yrs of excellence Im surprised you didnt get out of the business years ago. Im dumping this junk
Anonim
Service question
I have not received a response yet from Forest River so I am having trouble rating. I would like to speak to someone there to get some information to help with our problem. We are having an issue with the Gray holding tank sensors. Usually the problem is with the Black tank but ours is Gray and actually both tank sensors reporting the tanks as almost full when in fact we drain them to empty. The levels never reset.
Glenn
Need replacement window for rv
No response from store. They don't care what you request. They don't respond. How do they think you will resolve your problem. Dealer couldn't help.
Robert
Looking for a build sheet 4X4FXLN24LF166163
The Website is not secure. Could not confirm. Purchased used, but I need a build sheet for insurance claim.
Kaitlyn
Issues with a new camper
I can't get ahold of anyone from forest river. As soon as I brought it home from the dealer lot, trim was falling off. The sink was leaking water because causing wasn't even out around it! There has been one issue after another and the dealership won't do anything about it. For the price I paid I sure expected something a lot better! Because the fittings weren't even tightened properly underneath the camper we have had really bad leakage and they won't even cover the water damage under the warranty.
Dolores
Warranty work
Updated by user Jun 30, 2023
We have called Forest River and FINALLY spoke to Tony. He asked if we would email all reciepts and pictures of issues.
Of course. No problem. 3 more weeks go by and no word.
Called again 2 more times left messages. NO RESPONSE.
Original review May 31, 2023
Camper bought brand new. Delivered with issues still not fixed. Expected to pay 500.00 service charge, everytime, for them to come fix what was wrong in the first place. Soft floor. Nail pops. Broken shades. Dented stove. Gap in shower due to installation error. Drain in shower not installed properly to drain. 6 months no response and recently found faulty wiring causing major electrical issues and have called 5 times and still no response.
Laura
Trailer problems
2020 trailer: shower leaked for 2 years, only some of the charging outlets worked, both of the sliding bathroom doors keep falling off the tracks, cupboards always come loose, the adhesive is coming off some of the doors, the microwave shot out sparks and needed to be replaced,and just got back home from using it the motor died on the slide out so we spent the weekend climbing over the slide out. We are in our later 60s so this was a real problem!!
Anonim
The worse company to deal with EVER!
If anyone out there is thinking of buying an RV from Forest River, I strongly suggest look else where!! They don't care about their customers or handle claims in a timely manner. They warranty is worthless when you have a problem good luck getting reimbursed for any claim you file they will find something to deny it even under the warranty. We were denied for a claim when our slide broke, heater didn't work and microwave was disconnected all this still under warranty. We bought a brand new 2022 R-POD so we would not have problems, but right off the bat nothing but problems. I would rate them a zero If I could.
Joyce
Forest River does NOT stand behind their RV's
WE purchased a 2022 Forest River Rockwood Lite 5th wheel camper in March of 2022 (NEW). It has been at the service center more than we have had it!!! The slides do not work. The main living area slide has not worked from the beginning and has not been fixed after 2 attempts and is currently on its 3rd attempt to be fixed. The master bedroom slide broke during our 2nd time using it. The kitchen slide makes a poping noise everytime you use it. Forest River's warranty representative was RUDE and said they will only extend the warranty until JUNE and we'll probably fix the slides after it expires because of the issues you've had previously (really - DOES anyone believe that?). This camper cost ~$80,000 - we should not be having these issues and certainly Forest River should be busting their tails to fix it, but they act like it is not big deal for us to drag our camper 2 hours away to the service center and wait MONTHS for it to be worked on. All the while paying the payments and getting zero pleasure from the unit. TERRIBLE!!! DO NOT BUY these campers!!
Bill
MANY - a very poorly made unit
Forest River Rpod Problems I have been holding off submitting this to the forum until I heard back from the dealer (PoulsboRV) and Forest River. On October 22, 2017 we purchased a brand new 2017 Rpod 180RB for our trip to Palm Springs. I immediately found some things wrong and took it back to PoulsboRV to get fixed before our trip. After taking the unit back to PoulsboRV with problems two times, over several weeks. We were unable to get the work scheduled or have parts in prior to our departure date of 12-14-17. Despite extending our departure date we left with repairs undone and many questions. At this point in time it was either go the way it was or cancel the trip we had been planning for a year AND all reservations were already made and paid for. We went on the trip which, because of the Rpod problems and weather, will forever be remembered as the vacation from ***. We finally cut the vacation short, took our loses, and came home. As soon as we got home I delivered the Rpod back to PoulsboRV for the repair work on 1-12-17. Got word today, 2-2-17, from PoulsboRV (and indirectly from Forest River) that they were finished and we could pick up our Rpod. We picked it up on 2-7-17 with most of the repairs being denied by Forest River and so PoulsboRV refused to fix. Here are the problems that we had and the results & comments. 1: When we got the unit home after purchasing on Oct 22. it sat in the driveway for 2 days before we had time to start loading it. When I turned the lights on they were dim so I checked the battery voltage and it was 10.4 volts. What the heck! I plugged the shore power in and the built in charger picked up the load. While connected to power I was trying to listen to the AM radio and the noise was so loud the radio was useless. Finally figured out that the "converter" in the unit has so much RF noise that it totally blanks the radio. (This is common in the cheap solid state switching type chargers with poor filtering - OK for battery chargers but not OK for radio because of the noise it generates) With the AC power disconnected the radio was fine. Result: I was told the "converter" was within specs, per FR, so PoulsboRV would not do anything about it. At this point the battery is probably shot and they will not replace it either. I was also told by the service department that the "converter" was known to be faulty by Forest River and had been replaced with a different one. If I wanted the new one I would have to pay for it myself..... On a unit I had used once. I had previously asked PoulsboRV if they could do a load check on the battery as I suspect that with the deep discharge it might be ruined. I was told that I would have to pay for the load test if Forest River would not pay for it. PoulsboRV did not do a battery load test. SOLUTION: On 3/10/17 I replaced the “converter” with a MJF power supply at a cost of $109. The radio now works perfectly and I have a voltmeter and ampmeter on the MFJ. Moving right along. 2: With the power off for the night, having charging all day, the next day the battery was dead again. I traced it to a ½ amp load on the battery ALL THE TIME. There are some house loads that DO NOT GO THROUGH THE DC FUSE BLOCK. The ONLY way to keep the battery from going dead is to disconnect the battery. In a car this would be like not being able to turn your parking lights off…..unless you disconnect the battery. Result: PoulsboRV did not even look at this after telling them about the problem. SOLUTION: I installed a disconnect on the battery. 3: When we got to Palm Springs after a couple of showers my wife questioned where all the water in the bathroom floor was coming from. I removed the inspection plate on the shower stall and the floor was flooded. The next shower my wife took, I was watching the plumbing under the shower and water was running all over the place from the drain piping. Found out that the shower stall was only supported on the edges and while taking a shower it felt like you were on a trampoline. The plumbing is all rigid ABS plumbing which does not tolerate flexing so it was broken. (I GUESS I COULD HAVE JUST CUT *** IN THE FLOOR UNDER THE P-TRAP TO THE OUTSIDE AND THE PROBLEM WOULD BE SOLVED) 4 pieces of 1”x2” in the corner is the total shower support and with the hole for the drain cut in the middle of the plywood it is very unstable. A RV repairman was found in Palm Springs and he replaced all the piping with new AND then added three additional pieces of 2X4 putting them under the shower floor in the center to give it some additional support. This was to get us through the trip. Note: Forest River did pay for this because we were extremely insistent it was their failure and we were 200 miles from the nearest dealer. They initially expected us to take it to a dealer which would mean leaving our paid for RV park, driving 400 miles round trip, and just hoping that the dealer could get us in and could fix the problem. This would of course force us into a motel. Result: After looking at the repair done in Palm Springs, PoulsboRV (not us) wanted to take the shower stall out and reinforce the support. They were told by Forest River that the shower was installed per spec and would not pay for it so PoulsboRV would not do it. SOLUTION: PoulsoboRV did re-replace the fittings ("customer gratis" as they said) as they said it was still leaking (which it wasn’t). I then added 4 more braces under the shower to further steady it up to prevent further damage. I hope this is sufficient. 4: The cord that plugs into the tow vehicle had about 3/4" of the wiring exposed at the plug. Result: PoulsboRV replaced the cord. But why was it sent out this way? 5: All of the pull down night shades were installed crooked. Result: Dealer said they adjusted the shades. But why was it sent out this way? COMMENT: The shades look just as crooked after the adjustment as they did before so they are still crooked and this is unresolved. 6: The brake/tail lights had LED segments that were not working. I noticed this when we took delivery and it was noted by PoulsboRV at that time. They did not have any in stock so I had to leave it till we got home. Result: Lamps were replaced COMMENT: Seems to be OK 7: Just before leaving on our trip, the propane detector started going off and it COULD NOT be silenced nor reset. I had to remove it from the wall and cut the power wire to the unit to silence it. This is one of the loads that do not go through the fuse block and is part of the "phantom load" in the unit. Result: PoulsboRV replaced the unit just before we left. They said FR had gotten some bad units from the manufacturer. They did not comment on the constant load it presents. COMMENT: Battery switch I added solved the problem. 8: The brackets that hold the kitchen Venetian blinds were incorrectly installed as the brackets were installed wider than the blinds. Therefore the blinds could not be secured at the bottom and flopped around. Result: They remounted the bottom brackets. But why was it sent out this way? 9: The factory installed wires that connect to the battery were not crimped properly and were totally corroded and covered with a green corrosion and this was before a battery was even installed in the unit. The battery was installed AFTER we bought the unit from PoulsboRV. COMMENT: Before leaving on the trip I cleaned off the corrosion, re-crimped the wires and soldered the connection. But why was it sent out this way? 10: It was almost impossible to get the propane tank cover off and on. Prior to my taking delivery of the 180 it had deep gouges in the plastic cover which was cutting the plastic deeply when you tried to remove or install the cover, which will be required every time you fill the tank. Result: It was being gouged by the over length bolts that were used to bolt on the plate that holds the pressure regulator. I simply reversed the bolts. Poor Installation. But why was it sent out this way? COMMENT: PoulsboRV decided to replace the torn up cover “gratis” 11: The door stop for the bathroom door was the door *** hitting the mirror mounted on the closet door. VERY POOR design. COMMENTS: To prevent the mirror being broken by the door *** I mounted a bumper on the bottom of the bath room door so that now it hits the on the floor mounted fire extinguisher instead of the mirror. But why was it sent out this way? 12: I am installing a second battery in the space behind the power panel and converter AND installing a battery switch so I can disconnect the batteries. As far as factory wiring is concerned this involved installing the battery switch in 1 existing wire. Result: I was told by the service rep at PoulsboRV that this modification has now voided the factory warranty on the electrical system. Be aware folks… make any electrical change and you have voided your warranty. 13: Except for the exposed floor the 180 was filthy. Sawdust and construction debris in all the storage areas, in the storage lockers, in the hot water tank area, in the water pump area, in the drawers, in the over counter storage areas..... Looks like the only thing done by Forest River and PoulsboRV was to vacuum the floor that you could see. COMMENT: My wife spent a day cleaning the unit. Imagine delivering a unit in this condition to a customer... VERY POOR consideration for the customer by Forest River and/or PoulsboRV, which ever was supposed to clean the unit. But why was it sent out this way? 14: The hot water is so hot it will scald you. I asked if it could be turned down. Result: I was told by PoulsboRV that they would have to see if Forest River would pay for checking the water temperature... if they wouldn't I would have to pay for that. Today I was told that it was between 120 and 140 degrees that it was with in factory spec so they would not do anything. COMMENT: Still unresolved but one added item. We used the unit for 1 month and the anode in the water heater is over 50% gone. I have purchased a new one which I will put in when we next use the unit. Over the years, and I am 80 so there have been many of them, I have owned; 1 truck/cab-over camper, 1 Scamp trailer, 3 Class B RVs, 2 Class C RVs, 1 Class A, and now this Rpod. Most have had some initial problems but all the dealers made them good with no problems and no arguments. This is the ONLY one of the bunch that I am totally disgusted with. The design and layout is great but the factory craftsmanship is poor, Forest River does not support their customer, and PoulsoboRV will not do ANYTHING on their own. Really great customer service all around don't you think? Before my problems were apparent a friend saw mine just after I brought it home and he purchased an identical unit from PoulsboRV a week later. I just talked to him and he is experiencing some of the same problems I have had. At this point if we could return the unit and get our money back we would. I cannot recommend to anyone the purchase an Rpod, or Forest River product without a warning that you are on your own. I am also very disappointed in the attitude of PoulsboRV. All promises when you buy and abandoned when you need service. WE ARE NOT HAPPY RPOD OWNERS and with all the bent axles being reported I’ll have something else to watch for. Oh goody. I know that from now on I am on my own with any problems with this Rpod and have totally written off Forest River and PoulsboRV. Bottom line: Today I took the 180 to a RV repair shop that has an EXCELLENT reputation who believe that the customer comes first. I’ll let you know how it goes.