FN Herstal Overview
FN Herstal has a 1.6-star rating, derived from feedback provided by 28 customers. In the Weapons category, it secures the 34th position out of 161 companies.
Rating
Contact Information
Website
www.fnherstal.com
Phone
(800) 635-1321 ext 4
Suite 400, Herstal, Wallonia, 4040, Belgium
FN Herstal Reviews
Joseph
Customer service is horrible so are the firearms
By far the worst company I have ever dealt with. The customer service is worse than the overpriced trash firearms they sell. The only reason they got one star is because I had to to leave the review.
Anonim
Fn 502 22lr pistol recall
sent it back, after registration with them No other contact after 4weeks, called and email many times, still no answer other than they no not when I will have it returned. *** poor services plane and simple, dont give us the covid excuse Joe, 2 things I liked the gun no issues other than recall, second I work at a popular gun store in Florida now how can I tell my customer about their customer service???
Chapin
Recall
Worst customer service experience ever. Completely non-responsive and when you do reach a person they are incompetent and lack all knowledge of the subject. Warning to all - good luck!!!!!
Anonim
Horrible customer service.
FN isnt happy until you arent happy. They will not sell replacement parts and they will not repair firearms that have been modified with aftermarket parts like stocks or triggers. I will be selling off my FN products as there is no factory support for them and the factory refuses to supply replacement parts.
Garry
Replacement barrel
I needed a replacement barrel for fns40 sent pistol to warranty repair in Ontario .Owner of shop tried for a year and a half to get barrel and parts from them to no avail.Completely useless customer service and parts department.Will never buy anything from them again and I am encouraging all my friends not to buy from them either
Anonim
Poor, poor Customer Service
Sent two emails to their customer service email, and never got a response back, not even an acknowledgement message.
Michael
Do not honor rebate!
I bought ban FNX-45 in March 2019. The promo was to receive 3 magazines $150 dollar value. I filled out all the info online and sent proof of purchase all required documents. I called to check status of my rebate and customer service said they emailed me saying that I didn't select model number. I have a screen shot showing all the info filled out properly. I even have rebate tracking number showing this as backup. They told me there is nothing I can do. I will not recommend this company to anyone who asks when purchasing a firearm. In the grand scheme of things a $150 promo from a company is nothing; but for a customer saving up and buying the the promo deal made me lean towards their product. Should have bought an HK. Horrible Customer service. I will be contacting the gun dealer I bought the gun from to warn them.
Ryan
Does not Honor Rebates
I picked up an FNS9c over a Glock because it had a nice little rebate for a Inforce APLc (from Bass pro). A month after turning in the rebate form, I emailed their support asking the status of the rebate. To my surprise... They told me that it was denied because my serial number wasn't right... And it was definitely right. I sent a picture proving that it was indeed the SN of my FNS9c. They told me there was nothing they could do because it was past the rebate end date. Are you kidding me? This left a sour taste in my mouth. If I would have known that I was going to be scammed, I would have just picked up a Glock for the same price. Extremely disappointed with my first and now 'only' purchase from FN.
Ryan
Doesn't Honor Rebates
I bought an FNS9c over a Glock because it had a nice little rebate for a Inforce APLc. A month after turning in the rebate form, I emailed their support asking the status of the rebate (because they don't send updates). To my surprise... They told me that it was denied because my serial number wasn't right... And it was definitely correct. I sent a picture proving that it was indeed the SN of my FNS9c. They told me there was nothing they could do because it was past the rebate end date. Are you kidding me? This was my first and last FN. If you're reading this, give your money to a company that won't scam you.
Lester
Not honoring a rebate offer
I purchased an FN FNX 45 tactical on 04/22/2018 and mailed in the form to obtain the Inforce light. I have called a number of times regarding the offer and have been constantly told that it does not yet show up in your system and to another week. The last call at the end of May the rep told me to wait another week and if it was not yet received he had the ability to process it if I sent the S/N of the pistol and the invoice. I called back again today and was told there was nothing they could do to honor the offer. The supervisor that was contacted had the rep tell me to email the information to this email address with the S/N of the pistol and the invoice. If they had simply asked for the documentation to be resubmitted on any of those phone calls I could have done so then rather then being put off and now told they cannot honor the offer.
Timothy
Brand New FN 40
From the box...opened, broken down and oiled, then reassembled, put1 box of 50 rounds through it. Has more "wear" on slide and ejection port than 1000 rounds through a Glock 17! The company said...OH WELL....Sent in an email and was sent back a "how to take care of your pistol" video. Amazing that you can spend $600-$900 on their pistols and all you get when you ask why the coating is worn off after 50 rounds through a BRAND NEW WEAPON. The Ejection port and inner workings of the slide showed so much wear after the 50 rounds were put through it that I was concerned with the integrity of the weapon. FN had no response!
Anonim
Terrible Rude
Bought a brand new FNX pistol and sent in for the rebate. Called in to check on the status and they told me my images weren't clear enough to process the rebate. No one contacted me or anything. I call in to check the status and they say the promotion is discontinued and there is nothing they can do. Will never buy any FN products going forward and will tell everyone else not to. I buy between 5-7 guns a year. None will be FN. The guy I spoke with on the phone was extremely arrogant and rude towards me. I was supposed to receive a free sight valued at $200. FN owes me this money. I hope no one will ever buy from them.
Jetson
Airsoft gun spring powered
Well,yea ok i know it is an airsoft gun *** me but,i expected it to last me atleast 2 years only lasted me 4-6 months. so what i am asking of the FN Herstral company is to send me a picture of the inside of the scar-l Spring powered rifle so i can fix it.I really hope you guys send me them because i really wouldnt want to rain *** much *** on you as Nickleback has and that is a lot of *** also if anyone compies theses plans you may hold me liable, to send the plans, send them to my gmail, locus8397@***.com,thank you for your time.
Anonim
Didn't honor warranty
after I sent pictures of fnx9, showing where the fault is on the polymer,took 2 week for them to call me back to tell me that they don't see what I was talking about, and went around and around talking other *** that didn't matter, at the end they said we can't help you.
Anonim
Repair service department sucks
waiting for them to get an answer for over 2 weeks and still waiting. I will never buy anything from them again.
Maram
FN Herstal - Customer Care Review
I had faulty magazine s for fnp 45 ,first they were great,sent magazine 3,then lost them in there factory docking area, then was advised to send pistol new 45 fnp,so l did doubting ,service ,well afrter many phone calls to main person service department, they sent new fnx 45,it took 6 months to receive it.I am an fn fan all the way but customer service was the worst-case to deal with. NOW leftT MESSAGE FOR service have new fns 9mm compact new,bookfor it an grips extenders