Fluidmaster Overview
Fluidmaster has a 2.5-star rating, derived from feedback provided by 48 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 37th position out of 219 companies.
Rating
Contact Information
Website
www.fluidmaster.com
Phone
(800) 631-2011
30800 Rancho Viejo Rd., San Juan Capistrano, California, 92675, United States
Fluidmaster Reviews
Pat
Purchased new valve, was missing rubber seal under csp
Bought a toilet float that did not have a seal under the cap. Customer service didnt believe me. Over the last 5 years Ive purchased 6-7 of these valves. 3 were bad. This was the worst.
Sandra
Refusal to Refund Product That Cannot be Used
Updated by user Apr 13, 2023
I have heard nothing from Fluidmaster to-date.
Original review Mar 14, 2023
I purchased the Fluidmaster Flush'nSparkle. I was not able to install this product in my toilet and did not see the same assembly as on their instructions. I called their Tech Support and talked to Jesus M. He asked that I send a picture of the inside of my toilet so he could advise how I could install this. I received an email from him asking a technical question about the inside of my toilet. I explained that I had no idea what he was referring to and would like a refund. He told me there is no refund on this product. However, their website states refunds are via their "technical support". Their handling of me as a customer and consumer is atrocious and is simply a runaround. To-date FluidMaster has not offered any resolution to this issue.
Anonim
Happiness
My husband, 75, has never fixed anything. However, to save money he bought a Fluid Master Fill Valve. After he finished, no cursing needed, he told me they were the best instructions he ever used, and was totally pleased with Fluid Master and himself.
Reshonda
Fill valve failure
Stem broke that hold Flush seal
Anonim
Old valve started hissing and leaking past the valve, New valve installed is worse than the old one.
I replaced a FM 400A because water was leaking past the valve. I bought a new 400A and the amount of water bypassing the valve is significantly more. I checked online and this has been an issue since 2013.
susan
Part# 703-A5B
toilet continually runs, must lift part to stop filling
rick
Poor design on kit 540AK
I'm complaining about the Toiled Flush Valve Kit 540AK , the adjustable tower does not stop water from leaking in-between the 2 sections so when you raise the outer tower to allow a higher water level you get Ghost flushing's due to water leaking past the towers. To fix it you have to put a sealer so no water can take that path. Why not have a twist seal between towers so you can pull up to desired level, twist the outer tower to seal any water bypassing between them ? This is what I had to do to fix my issue with this kit. . Rick
Anysia
Toilet not flushing
Toilet will not flush completely, does the valve and/or flapper need to be replaced?
Lawrence
Poor quality
400CR kit. When attaching the flapper valve to the filler tube the plastic broke off. The portion of the flapper valve is of poor quality.
Joyce
Fluidmaster is a Consummate Company; Having Masterminded such an User Friendly Product! I have No plumbing skills, Yet Fluidmaster Designed This product and its Instructions, to Perfection!
Within in a few Short Seconds, after installing Fluidmaster Universal PerforMAX LONGEST LASTING FLAPPER, 502; My toilet, that had been singing for Months; Stopped in just a Few Seconds!!! Thank You Fluidmaster Geniuses!
Joyce
I purchased Fluidmaster because, The Flapper on My Kohl Toilet was worn.
I would recommend Fluidmaster to Anyone, Once The Flapper #502 was installed, My Toilet Stopped Singing and I PRAISED "GOD", For leading Me to purchase Fluidmaster Universal PerforMax Longest Lasting and Instant Worker 502. Thank You Fluidmaster!
Sal
Fluidmaster 400
Bought 3 pack first one failed after 6 months thought cool I have 2 more I will just replace it. 2nd one failed less than 24 hours later. Kids said they heard water running the new Valve is leaking through. Junk.
Arthr
400A falure
The valve float would not drop thus no flush, cleaned valve as cite and still failed. Purchased new unit and installed today and seems to be working properly. Pleas advise as to why this valve failed. Should I return it to you for inspection?
Stephanie
Junk Junk Junk
We just replaced the whole old kit with the fluid master (which is all I can find in stores) it’s the biggest piece of junk I’ve ever seen !!!! Every time I buy one it barely last 2 months, the last was hasn’t worked properly at all since installed. I WILL NEVER BUY THIS JUNK AGAIN
Michael
Bad seal/ phantom flushing/ over engineered
I have had your fuildmaster dual flush system for 1 year. First three months it worked. Second three months developed a leak and had to reapply the putty seal. 90 days later same problem, called costumer service they told me that it was a leak in my toilet, not helpful at all, bought another seal reapply. 1year later, same problem very unhappy with product and it has cost me at least $200 in parts and water. This is how I fixed it. I kept the flushing handle on, took apart flushing valve and reused the little white plunger connector and attached it to my old rubber seal. then used the leftover putty as a counter weight. Problem solved. I used half of the parts same effect. I would like compensated for my losses and since I'm sending photos, I want to be compensated for my redesign.
gordon
Ever since i installed your fluidmaster, i have had ghost flushing problems with both toilets.. very disappointed in your product.. will be shopping for a better quality .
just sorry products that you are coming out with, so disappointed in the quality of your product.. been doing repairs for over 50-years, i need a good product that will last. what have you done to your product over the last 2- years? installed 2- kits in both toilets and now both are ghost flushing, how to fix?