Fluent Home Overview
Fluent Home has a 1.3-star rating, derived from feedback provided by 27 customers. In the Security and Protection Services category, it secures the 59th position out of 206 companies.
Rating
Contact Information
Website
www.fluenthome.com
Phone
(855) 238-4826
7319 104 ST NW, Edmonton, Alberta, T6E 4B9, Canada
Fluent Home Reviews
Anonim
Very upset with this company
Still have not heard from anyone about fixing our door camera or install the smoke alarm. Talk to someone on the 20th about this. This is the 3rd time of trying to get something done since we had this system installed!
Anonim
Need to cancel appt for tomorrow.
I have no complaint, but unforseen circumstances is requiring us to reschedule my mother's appointment for 6/29/23. No one will be available. Please call me at 330-931-**** (Cindy Brewer) to reschedule this appointment for Nancy Sparling at 242 John St. Bedford, OH Please confirm receipt of my request. Thank you.
Jesenia
Poor customer service/ no service in the house
I was scheduled for an appointment with technician on Monday, May 1 no-show no call. Then I was scheduled for Tuesday, May 2 still no or call. Thursday, May 4 was scheduled another appointment because NO ONE showed up on May 1, 2 or 4 Ive spoken to resolutions i havent had security for theee weeks this issue has not been rectified I want to cancel immediately i can find a company to serve my home. Ive spoken to several reps and each one have extremely poor customer service, I get a different responses, no one has called to follow up regarding a technician to finecyo the house. Resolution provided free payments its pointless regarding payments im paying for security in the house not getting any of it!!!
Emily
Garbage company
I had an incident in which I needed assistance and they called me over an hour later and when I said i was almost unalived they said okay and hung up. They also refuse to cancel my service!
Bobbe
Need system shut off for 24 hours
Low battery and its beeping constantly. I am unable to get a battery today and need system shut down until I can get one
Patricia
Fluent rep fraudently signed my relative up for their service, yet continued to deduct payment from her bank account. After her death, they still refused to cancel service, and refused to show that
she ever signed a contract. She already had excellent service from ADT, so was fraudently charged for 6 years of unneeded
Debra
Trouble with door bell
Cant get to phone cant get the phone to pull up door bell please fix my doorbell I need help please call me
Anonim
Fluent Home Security refuses to cancel my parents contract
I recently moved my parents to an Assisted Living Facility. They own a home in Sacramento Cnty. Fluent Home Security refuses to release them from their contract without "Proof" that they can no longer live alone in their home. I provided Fluent with a letter from the assisted living stating the dates they'd moved in and Fluent still demands a reason for why they are no longer able to live alone in the home and refused to cancel the contract without an explanation. This is an invasion of their personal health information and is illegal predatory behavior. I have since involved, Adult Protective Services, the Sacramento DA's office, and the Better Business Bureau. This dispute is ongoing.
Anonim
Not a happy customer
I've transferred my contract almost a year ago, fluent is still taking payments from my account and not the new owners account. Nor have I recieved a refund for those payments. I would not recommend this company to anyone.
Emelin
They won’t let you out the contract ever
Updated by user Feb 10, 2022
Dont sign with them
Original review Feb 10, 2022
Everything you are reading here about what a nightmare Fluent is to cancel is true. I am 6 months into trying to cancel my service, after my contract expired, and am getting the run around. I have had to deal with "Retention Team", "Customer Advocate", multiple calls to customer service, unreal. This has just been surreal. Seriously, run don't walk away from these scam artists. I cannot believe their antics are legal, but definitely not ethical. Anyway, there are plenty of other options out there that aren't scams. It's ironic that they are home security...Who will protect consumers from Fluent?
Arthur
My contract is over and they keep charging
I sold my home I had them to shut it off, the new owner didn't want it. I paid each month until the contract was up. I called to cancel. They said it was taken care if. And didn't say I had to send in a written signature. I noticed later the payment was still coming out. I called again and again, still not one said to send in a signature to cancel. I would have been glade to. each time, I was told they would contact me. No one did. Finally, I got to talk with the resolution dept. I was told to send in a written signature to cancel. I said why has no one told me this. He said its in the contract and its my responsibility to know the contract. I told him I sold my home a year and a half ago and I cant find the contract. I called to find out how to cancel. Not one said to send in a signature. I would have. Then he was saying be cause I didnt call a few months It. seem like I was not worried about it. After a remark like that It feels like they have no respect or care about the people only to take your money. How can you trust a alarm company that dont care. I did make some mistakes the months after the contract was over is on me. Im glade to pay that. After I was calling and trying to cancel. They should give me that money back. I called and called. Spending at least 30 to 45 min in each call. He said it was a training issue if no one told me to send in a signature and he said he doesn't know why its took so long to get to his dept. But the only thing that matters is the contract. They give me wrong information I did what they said and I paid for it. If they show Me were it was all my fault. I will put it on here and tell it. I have no reason to try to make things up. I had my bank to stop the payment and Im still trying to resolve the issue of them taking my money for a service I dont have. All they had to do is say yes we made a mistake and ask to come to a agreement over the months they were taking money out for a service I no longer had. Its not so much the money , its how they done me I was calling asking to cancel.
Al
Customer for 13 years; cancellation impossible
36 month contract since 2018 (although rep on the phone said month to month, cancel at any time). Registered mail cancellation sent in September; aknowledge receipt; trying to cancel since September. They have a auto-renewing 2013 contract in their system...one of those lovely ones that lock you in for another 2 years...without notice and needing 60 days notification to of course 'make sure you're protected with uninterrupted service'....Resolutions gets back to me relatively quickly, David A. Allen of resolutions aknowledges i'm on a month to month but says I owe 2 months because i didn't give em 60 days notice and no monies would be owed after November payment (nowhere mentioned over the phone or in the contract but w/e). Agree to pay October and November 2021. December payment comes out...multiple emails/phone calls...ghosted by resolutions David Allen and customer service (who are actually quite nice but have no power)....January payment comes out...another phone call...more ghosting. Fully expect a February payment...unless I cancel my CC.
Carissa
Predatory Contract Practices and Inept Representatives
Would rate 0/5 if I could. Do not choose Fluent. They have great salespeople, but their equipment is substandard and their policies are not customer-friendly. Unless you want to fall victim to unreasonable contract practices, inept customer service, and ultimately take months to cancel service when you finally get fed up with them, Fluent is not the company for you. If you DO decide to take a risk with Fluent, read your contract VERY CAREFULLY. Don't make the mistake I did and think that after the 3-year term, you would be on month-to-month like other security companies do. You'll end up stuck in another 3-year contract unless you cancel in that narrow window at the end of your term. Then, you'll have to pay out the nose for an "early termination fee". I ask you, how is it that after your initial contract term, you could even have an "early termination fee"? Moreover, wait times on the phone are atrocious. Call at 5 in the morning or expect to be on hold for way too long. You have to wait a minimum of 20 minutes on hold before they even give you a call back option. Their customer service is not well versed in their policies as I've gotten misleading information many many times. I was informed that in order to cancel, "retention services" had to call me. While they claim I was called multiple times, my phone records contest that assertion. They could never just transfer me to the appropriate department. I was put off again and again, always told "retention services will contact you within 3-5 business days." The call never came. Finally, only after refusing to pay, was I finally able to get someone who could transfer me to them. Funny how that works. Their equipment is substandard. If I trusted that they could even upgrade the equipment without charging me through the nose for it, I might have considered it. If I had a doorbell that didn't stop recording in the middle of the month on a routine basis, I might have considered it. If I hadn't been told the only solution to that problem was to pay more a month to expand my storage, perhaps, I wouldn't have gone to all the trouble to cancel them. Do yourself a favor. Go with literally anyone else. Get a Ring. Get SimpliSafe. Anything but this company. Your stress levels and your pocketbook will thank you for it.
Anonim
Installers come out without ladders customer service is terrible they have a problem I don’t wanna do your back no money you have bad service in my service been out for months they don’t wanna do numb
These guys are not a good alarm company they just take your money service not good, installers come out without ladders, they taking three months to get a Alarm install it only take three hours they dont return money for bad service this place is the worst alarm company , they want to keep folks tied to long contracts.
Necole
Trying to cancel fluent alarm system, called 3 times, no call back from resolution department
I have called fluent support starting on Nov.1 to cancel my home security contract. I was told that my issue would be passed onto the resolution department and I would be contacted in 24-72 hours. I did not receive a call back so I called again Nov.5th. Again there was no option to talk with resolutions department. It was 'noted' on my file again and I was guaranteed a call back. It is not Nov.12 and I am at work, sitting on hold to Fluent for the last 20 minutes as I type this. This is completely ridiculous and unreasonable on your end. I want my account cancelled today, to pay any final bills and have it permanently closed. I am putting a stop payment on my account at the bank because you will not reply and I refuse to pay for a service I am not using. I am in no any obligated to you and do not have a contract.
Alix
Caused Fire. Charged for services not received.
On August 8, 2017, I made the terrible mistake of signing a contract with Fluent Home, LLC, The contract I signed was to end on August 8, 2022. This was my mistake to get into a contract with Fluent. I didnt do my due diligence to research the company to understand its reputation. I now know, most Fluent customers are frustrated with the service and cost. There are many scary reviews online that would have stopped me if I did my research. This was my first mistake. On April 14, 2021, I called Fluent and spoke with an associate to have my panel moved from one home to another. I was in the processing of selling my house and buying a new house. Ideally, I wanted to get out of the contract. My only option was to buy out and I didnt want to do that. Instead, I chose to move the service from my old home to my new home. I was offered a discounted rate to extend my contract. I told the Fluent associate that I did not want to add time to my contract, I would rather pay the same amount and end my contract on the upcoming noted date. Unfortunately, when the contract was sent over to move my panel, I signed without realizing that the associate had extended the time on my contract. Now extended from August 8, 2022 to August 8, 2025. This was my fault for not reading the fine print. But it is very disheartening after I clearly told the associate I didnt want to add time to my contract. Scheduled via the Fluent scheduling team, on April 28, 2021, Jeffrey Ross from Pelican State Protection LLC came to move my panel from my old house to my new house. He was also supposed to install a new thermostat, but one was never sent to me. He installed the old alarm panel crooked on my wall. It seemed to be working fine initially. Unfortunately, within a few days, there were issues with the panel. It would go off randomly. I reached out via phone and chat and struggled to get in contact with someone who could help me. Days passed and the alarm kept going off. After many more frustrating calls, I finally got in touch with a tech that told me my battery seemed to be a faulty and they would send me a new one. I asked at that point if I could schedule the install of the battery as well as the thermostat that I never received. I had already gone through the pain of trying to contact the company with little success, so I was trying to minimize more wasted time on my end. They would not schedule my appointment since I didn't have the parts. It took a while for the parts to come in. Once they did, I reached out via chat, social, and phone to have an appointment scheduled. It took weeks for someone to contact me back to finally schedule the appointment. Eventually I had an appointment on June 16, 2021, to change the battery and install the thermostat. The technician that was sent was also from the Pelican State Protection LLC, Max Cooley. While he had the panel open and was pulling out the battery, the battery and panel caught on fire. He dropped the panel on the floor where it caught my floors on fire. Thankfully no one was hurt, and the fire was contained to a few pieces of the vinyl floors. Unfortunately, this did permanently damage my floors that were newly installed. When the technician left our house on June 16th, he told us we would be contacted by Fluent to resolve the issue. That never happened. We had to initiate all contact. This began a month long saga of phone calls, chats, emails, complaints via linkedin, and a report to the Better Business Bureau (complaint #1567****) to get a response. It took from June 16th until July 27th for me to get paid $668 for the damages to my home. Countless hours of my life wasted retelling the same story repeatedly. Begging to speak to a manager. Begging for call backs. Begging to get out of the contract. My frustration and anger were consuming. To get paid out we had to get 4 contractors to our house to give us quote. Again, so much wasted time. Unfortunately, since getting the payout and trying to get the work done, we have been told by two different flooring companies that the quotes were all underestimated due to the way our floors were laid down. To change out the two damaged planks, they would have to remove potentially one full room of flooring. This would then make the job much more expensive. Because of this, we still have not had the floors changed out due to the potential increased cost and pulling apart of our living room and kitchen. In the past few months, I have been contacted at least 3 times by Fluent, trying to schedule the same technician, Max Cooley, to come to my house. I have told each representative that I refuse to let the person who caused the fire, install a new panel. So, I have not had service at my home since June 16th. On Sept 13th, I was charged for a monthly payment for a service I have not been receiving. I called twice (October 5th and October 9th) and requested a credit as I have not received the service, and no one has contacted me again to schedule the install of my panel. I was told that I would only be credited once my alarm panel was installed. That response is truly absurd. Why would I pay for a service I am not receiving? They told me someone from the scheduling team would be contacting me. But that has not happened. Im now going to have to go through the process of disputing the charges with my bank. Additionally, I contacted Fluent via email on October 11th and again on October 12th asking for a credit. I continue to get no response. On October 12th I filed my second complaint with the Better Business Bureau (complaint #1601****). I have never been so horrified by the way a company treats its customers. The more research I do, the more I realize I am not alone in my frustration. It apparent that Fluent runs a company that is not ethical and is not looking out for the customer. Fluent is a company, that hides behind contracts, lawyers, contractors, and helpless call center associates. I am truly disgusted with the things I continue to read about this company. At this point, all I want is to get out of this contract.