FlixBus Overview
FlixBus has a 1.7-star rating, derived from feedback provided by 494 customers. In the Buses category, it secures the 4th position out of 55 companies.
Rating
Contact Information
Website
www.flixbus.com
Phone
(855) 626-8585
Friedenheimer Brücke 16, Munich, Bavaria, 80639, Germany
FlixBus Reviews
Anton
Lost luggage
First of all the bus was late 10hours all together from Zagreb to Frankfurt i drived 25hours changed 3bus and at the end someone took my bag bus driver gave someone my luggage when i asked him what should i do now he laughed and said take this other adidas bag it doesnt matter, wwhen i told him my bag worth over 700euros he just turn back and left.Later when i called flixbus they dont know nothing they dont give any information just that they gonna call me and its 5day without call
Anonim
Refund
I never had my bus show up it was 6 hours late and gave the wrong time to even show up after it was late so i need my money i paid 483 bucks for this trip i never got to even go on i cant wven get in touch with a human to speak with i want my money back
Jalen
Bused never came to stop.
Original review Jul 29, 2023
The bus never came to the flix stop, it was on the other side somewhere when it said delayed. Then about 10 mins later I seen it moving on the map going another way. I sat at the stop for over 45 mins. It said the time was delayed like 6 other people didnt get on the bus. Not just me. And the other bus driver who did arrive was very rude about the situation, we were trying to ask him questions and he was a *** the short fat guy that drives the flix. After being a *** he ended up letting one person get on , and they we going to Orlando . So was I an a few other people so idk why we couldnt. I had to buy another ticket, which made me waste $100. I want my refund for the second ticket I had to buy the one that was 69$ I think or $89 either way its ***
Riche
Canceled
Original review Jul 23, 2023
Flixbus Canceled my trip, gave me a replacement ticket with a travel hour of 15:50hrs. I had to cancel it pay for another ticket plus I lost the seat option I paid! Plus I have to miss work!!!
Rylie
Resolved: Awful turn of events
Updated by user Jul 23, 2023
Company fixed the issue and I have been provided with product replacement. They did give tickets after almost 6 hours from initial departure.
Original review Jul 23, 2023
I wanted to go to DC for a day trip from NYC. Made the 2 a.m. bus and got there after 6:30 a.m. The ride was pretty good for the most part. We got assigned seating, and people sitting in our seats had to go sit elsewhere. There was no luggage so that was fine and we were dropped off in the bus terminal. The terminal bathroom was horrible, dirty and wet floors, no paper to wipe or dry anything, yuck. Anyway we got through the day and got back to the bus terminal waiting where the tickets said to board. And we waited, and waited, and waited. The tickets were for 5:30 and it was already 5:25 p.m. but there was no one to talk to as staff was unhelpful. So we waited another 10 minutes and asked people around us but they were just as confused. Another 10 minutes passed, why is this bus so late? Another 10 minutes and a lady who was standing in front of us said something about getting another ticket? We were confused as many people were standing in line. Finally after waiting an hour we found a greyhound office and asked about the bus thinking this was a different company but maybe they could help. We quickly found out it is an affiliate company of theirs and the agent there told us to call customer service. We called and were told the bus left so you have to buy another ticket. I told customer service I have absolutely no extra money to buy a ticket ( the ticket was bought by my travel mate) and I never ever saw the bus. Still they refused to help and I was becoming upset because I had found out that it was the responsibility of the driver to get the passengers and bring them to the bus which was apparently all the way at the other end of the terminal and where we were standing and it could not ever be seen with other buses loading and unloading. The agent told us to keep calling but we were getting nowhere. Plus 13 people all of sudden came in and said the bus left without them and one by one they ALL got their tickets and left. Also we had to get EMTs for an injury that had happened earlier in the day, it was becoming noticeably worse. Then we got back on the phone, and more denials of service. Finally after 3 hours of back and forth, I found an outlet to charge my phone, the agent saw that we were getting nowhere and made a case for us. We got tickets for an 11 p.m. bus, roughly 6 hours from the time we were supposed to leave. We thanked the agent because we were grateful to no longer be stranded and had to get food in a place that was closing up all their shops. Now we had security guards telling us we cant sit to eat or drink as the terminal is closed, I was too hungry to care. I also didnt want to argue, I cleaned up and left after I was done eating. We found exactly where the bus would come and got there with one person ahead of us, by the time the bus came, a large crowd had gathered. Two guys jumped ahead of us thinking they would get our assigned seats, nope, still didnt happen. That really was the best thing though to get assigned seating. Unfortunately the time was so late, we would have been home at the time we departed, we should have been at 11 p.m.instead of leaving at that time. We had so little sleep and though the ride was okay we were highly annoyed. Plus we needed to get home at the earlier time because the subway train wasnt running after a certain time on the weekends, and we finally got home after being awake for 30 hours with very little sleep. Never again, never.
Luiz
Refund request
My name is Luiz, my ticket number is 309 201 ****. My bus delayed over 2 hours and I requested a refund, I have two protocols 321 3** ** and 321 4** **, the atendent said that I can get a voucher but not monetary refund, in your website it says: For the refund of original ticket price, please indicate if you prefer monetary refund or a voucher code for the value of the original ticket. Please be aware that, in case of tickets bought online, the ticket refund will be returned to the payment method used to make the original booking. It is unacceptable not getting a refund in my credit card, especially because I dont want to use this company again. They are forcing me to spend my money with them anyway. My request is I need a refund on my credit car for the tickets and for two Uber tickets that I used to go to the station and to comeback home.
Ala
Ripoff company
FLIXBUS greyhound The worst company and customer service ever totally thieves with the help of greyhound clerk Bus never showed up at 31066 w 12 mile rd reservation number 308 789 **** we waited half hour we asked the owner of the business they're using his address he said never been a bus pick up here Farmington Hills police advised us to drive to the bus station in Southfield on 26991 Lahser the lady there so mean advise us to go to Detroit on 1001 Howard ave when we got there the clerk asked us to pay $500 within five minutes or we will miss the next bus also she kept giving us the count-down till one minute left after we paid I asked for receipt her answer was the copy machine out of ink she gave us a reservation number on half printed paper The five minutes rush to pay took 20 minutes till the bus showed up the driver of the bus advised us to go back collect our 500$ and pay only $20 penalty, but the clerk refused to pay us advise us to call greyhound we were told to contact FLIXBUS but FLIXBUS refused to help us ask us to call greyhound I'm asking for my $500 back Bus leaked water the whole trip Also They need to be investigated by the state of Michigan and department of transportation
Joshua
Payment confirmation not received
I have paid for my ticket , when I call the number it tells me thank you for your call and hangs up ! As if my bus isnt scheduled to leave in 2 hours and I cant reach anyone ! Its ridiculous to have a voice recorder for times like this ! I need a phone call as soon as possible or an email I have not received any of that !
Komal
Missed bus due to extremely poor weather condition but no refund grantec
I am writing this review to express my complete dissatisfaction with Flixbus and their abysmal customer service. Not only did my partner and I endure a nightmare journey due to poor weather conditions and multiple missed buses, but we were also denied a refund for the services we were unable to use. It is baffling that Flixbus failed to acknowledge the significant inconvenience and distress we experienced during our trip. We missed not just one, but two buses due to circumstances beyond our control. The heavy rains and poor weather conditions made it impossible for us to reach the morning and evening buses on time, resulting in wasted time, money, and ruined plans. Upon realizing the magnitude of our unfortunate situation, we approached Flixbus with a reasonable request for a refund. It was only fair to expect a refund for the services we were unable to utilize due to circumstances beyond our control. However, Flixbus displayed a complete lack of empathy and refused to provide any reimbursement whatsoever. Their denial of our refund request is not only unjust but also demonstrates their complete disregard for customer satisfaction. Flixbus failed to understand that customer loyalty and trust are built on fair and reasonable treatment, especially in exceptional situations like ours. By refusing to compensate us for the missed buses, they have shown a complete lack of integrity and respect for their customers.
Kealii
The bus didn’t come and I wasn’t able to get on both of the buses after they rescheduled me twice. I had to come the next day
I wasnt able to go the day I was supposed to go out to my destination. I had to call the customer service and they switched me to the next bus. That one didnt come either. They couldnt even tell me where the buses were. I had them schedule me for the next day and the bus finally came. But I had the bus driver say, If nobodys getting off in Temecula then Im not going to stop. Im just going to keep going. That was one of their designated stops. So, if the one person that needed to get off in Perris today didnt come, would I have not been able to get a ride again? What if I lived in San Diego and I needed to be home? That is extremely lazy behavior and I was not very pleased. The customer service was horrible and they didnt care to help me at all. I will not being riding with Flix Bus again.
Javad
Bus delay for over 120 minutes and finally cancellation notice
Subject: Urgent: Unacceptable Service and Demanding Immediate Refund Dear Customer Service, I am writing to express my utmost disappointment and frustration regarding the abysmal service I experienced during my recent booking with Flixbus. My name is Javad Robatjazi, and I demand an immediate resolution to the issues I faced. Yesterday, on the 16th of May 2023, I made a reservation for a Flixbus ride scheduled at 15:30, departing from Downtown Austin (703 E 9th St, 78701) with Denton (502 N Texas Blvd, 76201) as the destination. To my dismay, I endured an excruciating wait of over two hours, only to receive a cancellation email at 17:18. I cannot begin to describe the frustration and inconvenience caused by such a blatant disregard for customer satisfaction. As a direct result of Flixbus's negligence, I was left stranded in Austin without any accommodation options. Forced to find an alternative means of transportation to reach my destination in Denton, I had to pay an exorbitant amount of $200. This, combined with the cost of the Flixbus tickets, amounted to a total expenditure of $259.68. It is abundantly clear that Flixbus has not only wasted my precious time but also inflicted financial burden and emotional distress upon me. Given the substantial costs incurred, the time wasted, and the sheer frustration endured, I demand an immediate and full refund of the entire payment made for the aforementioned services. It is only fair that Flixbus takes responsibility for its complete failure in providing the service I had rightfully expected. I expect a prompt response and a satisfactory resolution to this matter without any further delay. Failure to comply with my request will leave me with no choice but to pursue alternative avenues to seek justice, including reporting this incident to relevant consumer protection agencies and sharing my harrowing experience on various public platforms. I anticipate your immediate attention to this grave matter. Your earliest response would be greatly appreciated. Yours sincerely, Javad Robatjazi
Restless
Awuful service
Original review May 02, 2023
I bought a travel ticket, without any knowledge that I am in fluxs US site (ticket was purchased in Canada and travel was supposed to be within Canada). I was charged in us dollar. I called customer service but my request to refund the extra charge was ignored. I asked amex for help to refund the extra. Unfortunately my ticket was cancelled on the day of my trip and I was forced to buy a new ticket in rush at the Toronto terminal and paid even the much higher amount. Original ticket was cancelled without any prior warning or confirmation of cancellation. Here are details: Fh 306391**** April 4, 2023 (34.99 us dollar) On the day of trip the driver did not accept my ticket and I had no choice to buy the ticket at outrageous price of 79.99 at the terminal. Here is the booking number: 306808****. This was the worst experience I had in my entire trip. The driver said that you need to buy another ticket in rush. I checked out of my hotel and I had no choice to travel. I only disputed the extra charge with amex but amex refunded the total amount but flix did not send me a confirmation of cancellation or any notification. I called your customer service to complain and I found them rude, incompetent and unprofessional. The last call was rudely disconnected without giving me any opportunity to explain my horrendous experience. In summary, I paid 79.99 which is stupid as the original ticket was 34.99 US (based on your own policy in the web site you should charge Canadian dollar for trips within Canada). I am requesting à compensation and if flix do not reimburse me soon, I will file a complaint with BBB.
Nichole
DISRESPECTFUL DRIVERS!!! /:-))
Good day. My name is Nichole Williams. I am a regular traveler on the flixbus and always enjoy the ride and the staff. I find them to be very polite and helpful until today. I was scheduled to catch the flixbus at Summer- Row in Birmingham at 13:00 today. I arrived with my niece to travel to Manchester. I approached the bus getting ready to board. In my hand was a bag of snacks that I purchased for the ride like I normally do. As I was getting ready to show my pass to your driver, she told me that I wasn't allowed to bring food on the bus. I asked her out of concern, "Since when?" Cause like I said, I am a regular and this is something I do every time I ride with you. The female driver replied to me, "Since I told you so!" She was very rude about it. I was so surprised. I told her that this doesn't sound right. At that time I was still trying to get an understanding as to what was going on. She got frustrated and cursed me using the word,"Fu**" . I told her that this is not necessary. She says I was shouting at her. I told her that if I did shout at her it's only because I am deaf in one ear and I tend to talk a bit loud. She than told me," That she is not *** Deaf and that I am not catching her bus. She also said that she could understand me cause she can hear, and started laughing. She also blew Cigarette smoke in my face. I have a Health problem and therefore I do not smoke. I found that to be very Disrespectful. There was also a male working along side with her. Instead of him telling her that she was wrong on how she dealt with me as a customer, he went along with her. He started shouting at me about the question I asked concerning the food situation and told me to leave with that American accent. "WHAT"!!! This is not right. First of all, I am not American. Secondly, I am from Bermuda so therefore I am British, and Thirdly This is clearly "Racism "... I was stranded cause I had used my last bit of money on the ride back to Manchester. I missed my time to take my meds cause I had to picked them up at the Chemist in Manchester. My mom is a Senior. I was also racing home to her cause she was home alone and needed meds also. I had to get a hold of my neighbour so that I could have someone look out for my mom for the night cause the carer had already gone home for the day. The drivers did not let me on the bus.They told me that they are not letting me on.(All I did was ask a question)Thank God I had a relative that let me stay over their house for the night. Without her help, I would have been shelterless for the night with no food or money. I am definitely taking this further and getting my lawyer involved because like I said, this is Racism. I have a short video of the incident that a by-stander took. Like I said, I'm reporting this, and I hope this gets dealt with accordingly. This can't go on cause there might be someone in this same situation and end up dying because of these two drivers attitude. How many other people have they done this to? How many people had this been done to and they ended up missing Emergency appointments or had to take meds on time like myself? I will be taking this further. I am also looking for a Refund. My order numbers are listed below. THIS IS CLEARLY RACISM AND ABUSE FOR NO REASON. THIS WAS NOT CALLED FOR! Attached is the short video that I mentioned. You may contact me at 07887 92****. I made 2 Bookings: My order numbers are #307400**** (&) Booking Confirmation #307395****: My email is: whenangelsfly1@***.com Kind Regards Nichole Williams
Tinna
Reporting the lost luggage
To whom it concern, I am writing to express my frustration and disappointment regarding the loss of my luggage during my recent trip with your company. I am extremely disappointed with the unsatisfactory response I received from your staff, which has left me feeling helpless. I took the bus from Virginia to New York City on the 17th of April, with bus number 1AA16N, and booking number 306476****. Upon arriving at my destination, 31st Street & 8th Ave, I was shocked to find that my luggage was missing. My black suitcase with Christiana engraved on the right was nowhere to be found. Like any passenger would do, I immediately submitted a PIR and sought assistance from your customer service team. However, instead of showing empathy and taking ownership of the situation, the representative I spoke with was unhelpful, denying any responsibility and washing their hands off the matter. With no other option left, I went to the Flix Bus Midtown Office to take the issue further. Unfortunately, the staff there was equally uncooperative and unhelpful. In a completely nonchalant manner, he made accusations and even had the audacity to say that the loss of my luggage was my fault for not being vigilant enough in the "bad areas" we passed through en route to New York City. At this point, I asked the staff to at least provide me with a document confirming that my bag was missing, which I could use to make an insurance claim. However, his response was not only ignorant but also highly unprofessional. He refused to take any responsibility and dismissed my concerns with a tone that can be described as disrespectful. I am now left without my personal belongings, with no assurance from your company that this issue will be resolved. I ask you to take immediate action to investigate the matter, and I would appreciate updates on the progress of your steps to resolve the issue. I hope you will take this matter seriously and respond with empathy and urgency. I look forward to hearing from you soon. Sincerely, Tinna Khumphai
Eytan
Very upset with this service!
Updated by user Apr 17, 2023
They stole my money. We're very rude.
Wouldn't even give me a refund or another ticket for bus ticket I accidently booked for wrong day. Horrible service!
Updated by user Mar 18, 2023
I have finally talked to an agent through flix bus. He was very unprofessional and they will not assist me in anyway!
Original review Mar 18, 2023
Hi I never made my bus. I tried booking for 17th and it booked for 16th.. I tried for life of me to contact you guys over phone and online and it's impossible. I tried to submit a refund form and it won't accept my booking number.. I absolutely had to get on bus for 17th and didnt!. When I got to bus I explained this to bus driver. He was extremely rude with me. Wouldn't even scan my ticket. Wouldnt explain to me on how to get my ticket changed or refund. I asked him if i can purchace a ticket through app very quickly he said no and shut the door in my face, i almost had a new ticket purchased! I'm very disappointed with your customer service here and this driver! I want a full refund for your this asap. I will be making a report about your bus driver that he was very unprofessional and very rude to me. Eytan Hemmerick