FlightNetwork Overview
FlightNetwork has a 1.4-star rating, derived from feedback provided by 857 customers. In the Travel Agencies category, it secures the 13th position out of 494 companies.
Rating
Contact Information
Website
www.flightnetwork.com
Phone
+1 647 956 0177
145 King St. West Suite 2850, Toronto, Ontario, M5H 1J8, Canada
FlightNetwork Reviews
Anonim
They ripped me off
The worst agency Ive dealt with. I think they charged me twice for tax, the flight time changed twice and I was eligible for refund they gave me a phone no which was disconnected and they blocked me so I couldnt contact them. The ticket from airline was $3200 and they charged me $4700.
pablooscar
Cambio de pasaje para el dia 8 de agosto
buenas tengo vuelo a paraguay asunción el día 11 de agosto numero de pedido m6k4bk numero de reserva ARVHWX a nombre de pablo oscar grigioni fischman y liliana graciela csatlos de cancum con escala en panamá y de panamá a asunción vuelo cm123 y de panamá a asunción vuela cm207 quiero cambiar por racones de enfermedad de la madre de mi señora quisiera cambiar para el día 8 de agosto . por favor de contestar a la brevedad posible
Anonim
Bad customer Service. Long wait time and cancellations of flights without giving full information. I will need my refund back
You will still not respond so why should I waste my time ? This agency should be banned and shot down
Fairose
Refund Delayed for 5 Months
hi Flight Network, i cancelled my ticket 5 months before but still i didnt received my payment. i contact customer care more than 100 times but there is no proper reply. they said they will process from last 4 months but still nothing was happened. please answer properly to get my refund or else will go with legal way to ask for the remedy. regards, Fairose
Siako
Issue with a booking
Hi I have booking tickets 09/07/23 from London Luton to pristina from return ticket from 15/07/23 till 1707//23. But something is wrong with the ticket I don't get any reference or order number, I pay £242.99. But now I wanted the money back. I spoke with one your colleague, they tell me you ged between 2/5 days back, but it is not happen, I soke with loan L and nino C
Najeeb
Air Line Ticket Refound
Najeeb Ahsan · I am a 74 year old pensioner and finding it very hard to retrieve my refund from them. They have given me the run around and even lied when the airline confirmed to me that they have indeed given the refund to Flight Network. I find it hard to believe that a company could blatently steal from consumers and get away with it. However i refuse to let this go and have found the address for their head quarters if anyone needs to know: 140*-*** King street west, Toronto, Ontaria, M5H 1J8. Please contact me if you could provide any help or information if you were successful, or if you wish to join me in a joint tribunal case. Najeeb
Najeeb
Air line ticket refund
Najeeb Ahsan · · I am a 74 year old pensioner and finding it very hard to retrieve my refund from them. They have given me the run around and even lied when the airline confirmed to me that they have indeed given the refund to Flight Network. I find it hard to believe that a company could blatently steal from consumers and get away with it. However i refuse to let this go and have found the address for their head quarters if anyone needs to know: 140*-*** King street west, Toronto, Ontaria, M5H 1J8. Please contact me if you could provide any help or information if you were successful, or if you wish to join me in a joint tribunal case. Najeeb
Ram
Very worst customer service and Refund issues
hi All, I am writing to express my deep dissatisfaction with the handling of my refund request for a cancelled air ticket. It has been 5 months since I initiated the request, and despite numerous calls and complaints, I have yet to receive my refund. This is unacceptable. I demand immediate action to expedite the refund process and return my money without further delay. Failure to resolve this matter promptly will leave me no choice but to pursue alternative means, including lodging formal complaints and sharing my experience online. I expect a written confirmation of my refund request acknowledgment and a clear timeline for when I can expect to receive my refund within the next 10 business days. Your urgent attention to this matter is appreciated Fairose Al Mahdhi
Ram
Refund Not done for last 5 months still i am follow up with them
Hi All, i have booked ticket from flightnetwork and some ctitical situation i couldnt able to fly i canceled my ticket and i asked for the refund for last 5 months till now they are saying they will proceed. i have contact them more than 100 times but no use. i didnt understand why its takes 5 months for the refund and still i didnt receive my money. i dont know they are reliable if the company treats the customer like this this will lead the company to fall. they should understand.
Anjanpreet
Refund or reactivation of my ticket , order no. MBH2F5
Name Anjanpreet E-Ticket No. 220977****338 Booking No. 3PX8NY Airline check in reference(s) V3YJ93 (LH) Order no. MBH2F5 ( Flight Network) It is well with in your notice that i have been denied check in at the airport because i was not having schenegan visa for hault at Paris to which i was not aware of it, neither any details were provided to me while making bookings neither at their website nor after the booking. Inspite of regular emails and calling at customer care no. I have not got any proper response rather airlines and flight network are shifting the blame on each other . Even after my repeated request to Re schedule my trip with whatever charges to not cancel my return ticket , none has come forward to resolve the issue . Now that i will have to make fresh bookings , i want a full refund for the ticket. As the airlines/ flight network has no right to cancel my return ticket if i could not board the flight because of their irresponsibility. I want you to initiate my refund as soon as possible, otherwise I will have no option but to go to the consumer court to fight for my rights .
KAMALJIT
REFUND OF MONEY AFTER CENCELLATION OF FLIGHT
Dear Sir /Madam I have booked a flight ticket from your FLIGHT NETWORK on 30th from IGI NEW DELHI TO BRISBANE, vide AI 302,further from SYDNEY TO BRISBANE vid VA 931 0n 01 July. When I reached Sydney, I came to know from VIRGIN Australia's booking desk that VA 931 is being cancelled. I was shocked to know that, I tried to know the reason from the Virgin Australiana, but no one gave me satisfactory reply. I left with no option other than booking an other flight. I immediately searched next flight and could get seat in JETSTAR on 02nd July 2023. I sent so many mails to you, as well as to Virgin Australia. All shows message failed Now, it is requested that my money may be refunded back. Thank You Regards Kamaljit Mehdwan +61 4******** +91 9876****26
HAF
Overdue Refund since May 2020-COVID
Updated by user Jun 29, 2023
I got the following email this morning and the email is not even signed. Three weeks ago they confirmed that the issue has been escalated for a refund and today they are still going around the circle with the rebooking option that I don't agree with. I wish to exercise...
Original review Jun 27, 2023
Good morning, My husband has contacted you for refund since COVID start date of March 2020. You owe him Canadian $1800. Please confirm when you will process the refund. This is unacceptable to stress and to mis-treat customer like that. He is unwell and I'm stepping in to resolve this. We work hard to earn that amount and we not willing to stand by and do nothing. You have a duty of care and by law he is owed a full refund. If no refund is received I will escalate this. I look forward to resolve this asap. Your sincerely H.
Patricia
My refund for order lys8ak
Updated by user Jul 26, 2023
No refund yet.. has been 4 months..
Original review Jun 26, 2023
Please advise when I will be receiving my refund.. it has been 3 months, someone need to follow up with American Airlines for an update. If your office is too busy, provide me with the claim number and phone number of American Airlines claims department.. i am 75 years old with limited resources, thus cannot afford to lose any money.. Thus is extremely upsetting and stressful. This inconvenience is worrisome, It seems that it is safer to book directly with the airlines that with a third party agency, as third parties are only interested in making money and provides no service or protection to consumers. I await your response. Pat Gonsalves
Rohit
Didn’t refund my money
Hey there, I booked three flights from flight network with an order number M4P8QQ. The trouble I had was with my second flight that was from Dubai to Cancun. I booked it, not knowing that I'd need a Schengen visa to pass through two Schengen countries, even if I was going to stay on the air side. When the airline didn't let me board the plane, I tried contacting flight network team to rearrange my flight so that I could only get to stop in just one European country and be able to fly to Cancun. But how sad, they refused to help and told me to wait for few hours and when after waiting for some time I contacted them again, they said they can't do anything now because the plane had already taken off. They asked me to talk to Swiss air for a refund, but when I reached out to them, they told me to contact flight network for help. This whole moving back and forth thing tired me up, and I couldn't sleep that night and was really burnt out! When tried to reach out to them for last hopes, they said I should call Swiss air to arrange me a different flight from Dubai to Frankfurt (second Schengen country where I had to take final flight to Cancun). By that time there was only one hour left for my final flight to take off and knowing fully well that nothing's going to work out, I gave up and accepted my bad luck of loosing $2600+ for that flight. I was so damn upset and frustrated for the reason that I had to go through all this *** even though I hired flight network to help me the *** out with my tickets! I'm only human alright! I didn't know that I needed a Schengen visa to have more than one stop in Schengen countries. I assumed it doesn't matter as long as I'm not crossing the border control or leave the airport. The Swiss air marked me a no-show even after I requested them to change my flight because of immigration issues and flight network didn't refund me my money or gave me any flight credits whatsoever and ignored my request for help. Well done suckers! Never going to trust flight network again!
Laurence
Deceitful Business
Updated by user Jul 18, 2022
After the five-week saga of every other day phone calls and beginning to cancel my travel plans, I am pleased to report that I reached a representative Artharva. Artharva did things that no-one else at the company had done up to this point:1) He called me back...
Original review Jun 17, 2022
Rarely do I take the time to write a review and rarely can I not at least find something positive to say about a company... but this is a company that I feel deserves to be called out for their deceitful practices and strategic business model that more or less guarantees the customer always will lose. In this case, it cost me tens of hours of time, money, and most importantly, it cost me a once-in-a-lifetime opportunity to reunite with friends overseas and celebrate a major milestone in their lives. IN SHORT: -Flight Network has a company culture that at the very least condones lying to customers if not outright encourages it -Flight Network has a business model (being a middle man who works with a middle man who works with the airline) that makes it nearly impossible for customers to get any meaningful help when an airline cancels your flight IN LONG: It all started when the Philippines opened up travel to US tourists in February of 2022. I had visited the Philippines in 2019 and had become friends with some dear people. My hope was in the summer of 2022 to visit them and support them as they graduated from high school. So it was with incredible delight that, upon the Philippines opening up for travel, I renewed my passport and began searching in earnest for flights. Using Skyscanner (a great tool) I found flights on All Nippon Airways (ANA) from San Francisco to Manila via Tokyo during the summer for a very reasonable price, and on an aircraft type I hadn't yet flown (which was exciting). At the time there were several booking companies with similar prices for the flight but I chose the cheapest one, which happened to be Flight Network. They weren't rated 5/5 stars but they had enough positive reviews to be above 3 stars, so it seemed promising. I purchased the ticket in March and began diligently booking accommodations, a rental car, activities, Covid tests, researching overseas phone plans, and all the other things that go with traveling overseas. I noticed that on the ticket the name "Huntington Travel - Missauga, ON" appeared. I assumed it was a procedural thing I didn't understand. Unfortunately, I was correct in that it was something I didn't understand and I have should have canceled the ticket and re-booked right then. But I'm getting ahead of myself. On May 16 I received a very curt and non-descript email from ANA simply stating my flight from San Francisco to Tokyo had been canceled. There was no information provided about rationale, rebooking, reimbursement, or any other helpful information. My other flights remained intact so I contacted the airline. An ANA representative explained there was another flight at a different time available from SFO on the same departure date I could be rebooked on, but I would have to work through my booking agent and they would need to CALL the airline. I called the booking agent, which I was connected to almost immediately (from here on out I would be on hold for progressively longer periods of time). They could do nothing to help as their system was down for maintenance and would be for the next two hours. Since it was almost 11PM local time, I decided to go to bed and get up early to call them... I wanted to make sure I got this taken care of right away so I could still pick good seats and arrange all the things I needed to to match my new timetable. I called the next morning, and after waiting on hold for a bit of time, I explained the situation. The booking agent told me they would request a new flight from the airline and that I would hear from them in 24-48 hours. This was the first of several times I heard the phrase "24-48 hours" from Flight Network. What happened was over the next several weeks I called Flight Network every two business days and would receive the same response. My pleas became more desperate, moving from "have you contacted the airline?" to "have you CALLED the airline, not emailed?" (which I could never get a clear response to) to "the airline says there is availability, why haven't you made the switch?" I also began inquiring "What will be different this time?" Each time I received similar answers... the airline had not accepted their request to rebook. At one point it was explained to me that Flight Network customer service representatives do not directly work with the airlines; a different set of staff, the "Support Team," work with the airline - and it was impossible for me to speak with someone on the support team. Furthermore, I later learned that Flight Network is not even the company who directly deals with the tickets... remember Huntington Travel? Huntington is the ticket consolidator Flight Network uses for their tickets. Flight Network is a middle man who works with a middle man to get the tickets... so Flight Network has to request that Huntington make a change who then has to request from the airline that they make a change. Unsurprisingly, this is not only inefficient, but costs the customer if the airline changes something. I called ANA and explained but again they were adamant I had to work with the booking agent and they could do nothing directly on my behalf. By week two I began to request to speak with a manager when I would call Flight Network (which was now averaging a 1 hour long wait time when I would call). Flight Network representatives insisted they could not directly put me in touch with a supervisor but they would have one call me back in... you guessed it... 24 to 48 hours. Of the four times I requested to hear from a supervisor you can probably guess how many times one emailed or called me back... You're right! Zero. Even the time the booking agent gave me his name and told me the precise time, in my local time, that would be the latest I would have to wait to hear from him... 48 hours from when he and I spoke on the phone... even he did not call me back. I should note here that as often as possible on these calls, I let the agents I was speaking with know I understood it was not their own personal fault I was experiencing this but I was frustrated with their company and feeling pretty helpless. Alas, it turned out, there was very little I could do and very little they either could or would do. I called ANA for a third time and learned that by now there were no more flights available on my departure date. This was about three weeks after they had canceled my flight. I asked if ANA could cancel my ticket and reissue one directly to me instead of the booking agent. They could not or would not. I asked why my booking agent, who had requested this flight weeks ago, seemed unaware that there were no flights available. I asked if my booking agent had done their part. ANA could not or would not explain and replied with vague, indirect answers. ANA's final non-empathetic response was simply "You need to let your booking agent know that we have flights on the 4th and the 8th, not the 5th as you requested." Somehow now it was my job to bridge the communication gap between the airline and the booking agent (who, as we now know, wasn't even the final link between the airline and me, there was an agent between my agent and the airline... do you see how this system is designed to fail the customer?). In what perhaps is the most curt and direct I have ever been with a customer service agent, I called Flight Network again (wait time was now up to roughly 1.5 hours when calling) and I explained they had until Wednesday (this was on a Friday when I called) to rebook a flight on the 4th of July as the 5th was no longer available, that the airline insisted that they CALL and not just email (one customer service agent had finally admitted to me they had been emailing instead of calling despite my explicit instructions to call) and that after that I would be seeking a refund which the airline confirmed I was eligible for. The day before my set deadline, in desperation, I Googled Hunting Travel in Missauga and gave them a call. Unsurprisingly, before I could get far into explaining my saga, the lady on the phone let me know there was nothing she could do, as they only work with agents and not with customers. So the time came... June 14... almost one month after ANA canceled my flight. Hopeful that something had changed, I called... and waited on hold... for two hours this time. When I at last spoke with an agent I asked what progress had been made rebooking. When he explained to me that they were trying to get me a flight on the 5th (the date I had explained to them multiple times had no more availability according to the airline) I knew the company was either incapable or unwilling to actually help me or make things right. So I requested a refund. The response was that they would request a refund on my behalf from the ticket consolidator who would request it from the airline, and once that money was in hand, I would be refunded. When I asked for a timetable, they were unable to provide one (but at least they didn't lie and say 24-48 hours this time). Now, given their track record, do I realistically think this will happen? No, I don't. I am quite certain I am going to have to dispute this with my credit card company before I actually see that money back, but I'm giving them a week to prove me wrong. Can I rebook with another airline? Not for this summer without paying exorbitantly more than what I originally paid several months ago. Have I learned some lessons from this? Absolutely: 1) Always be sure the company printed on your ticket is the same one you bought the ticket from... otherwise you are dealing with a middle man who deals with middle men... those second middle men will not work directly with customers 2) Buy directly from the airline or work with an agent that is assigned just to you and works directly with the airlines him or herself. Yes, it's worth the extra $20, $50, I'd say even $200 more if it spares you the amount of time and money I lost, and more importantly, an opportunity that comes around only once in a lifetime 3) Even if a booking agent has more than 3/5 stars, barely having three stars still means there are a lot of negative reviews... and most of them are stories like mine where the airline messed up and the booking agent won't help. The only positive ones are where everything went smoothly and the only interaction the customer had to have with the booking agent was at the point they bought the ticket. Especially in the turbulent travel times of today, don't assume that something won't go wrong with your flight. Read the reviews and go with a reputable company. These companies that save you a few bucks are fine if you only have to purchase the ticket through them. If you ever have to make changes or the airline pulls the rug out from under you, don't expect them to have your back. They are businesses with overworked people in India who are only interested in getting you off the phone as soon as possible and keeping as much of your money as they can. 4) Remember if you don't book directly through the airline, at least in the case of ANA, the airline will not have your back if something happens. ANA showed a complete unwillingness to do anything for me. Maybe it's company policy. Maybe it's a legal thing. But it's definitely something you should be prepared for. May each of you who read all the way to the end of this have far more pleasant travel planning experiences than I do. Keep chasing those travel dreams... but use the hard earned wisdom of others to avoid their same pitfalls. And tip number one? Avoid Flight Network like it's Covid in the summer of 2020.