FlightHub Overview
FlightHub has a 1.7-star rating, derived from feedback provided by 2100 customers. In the Travel category, it secures the 13th position out of 290 companies.
Rating
Contact Information
Website
www.flighthub.com
Phone
(800) 900-1431
3333 Boulevard Côte-Vertu, Suite 600, Montreal, Quebec, H4R 2N1 , Canada
FlightHub Reviews
Andrise
Request refund tax
I bought two planes tickets from Montreal to Paris August 13 to 24, the ticket' s number is 230 64* ***. I had an accident, I missed the flight, I called air transat about that, we told me I have to contact you to refund me the taxes on the tickets. I Send you this email to refund me the taxes on the both tickets, I had to buy another ticket. Thank you for your understanding. Andrise Morisseau Phone: 514 586 ****
Wajiha
Cancled
Updated by user Aug 31, 2023
very bad
Original review Aug 01, 2023
Hi dear my name is wajiha sadet date of birth april 23/1985 conformation flight T1TKXB AND THE 9 NUMBER 23225**** My flight was from calgary to tonoroto and from toronto to amsterdam yester my toronto flight from calgary got delayed 3.30hours i would missed my second flight they asked to call ypu guys they couldnot do anything i called yesterday for refund but today no one is answering phon dont know whats happenning i need a refund plz and thank you
Marjorie
I need to talk to someone
I booked a flight but then I got a notice saying they couldnt book it but my credit card was charged the full fare and insurance for cancellation and baggage. Extremely frustrated that I cannot TALK to a person!!
Keneline
Re: booking reference number 221-86*-***
I purchased my flight ticket to Manila Jan 2023, flight is supposed to be on July 24, 2023 and Aug 15, 2023 from Calgary to Manila and return, e-ticket number 079-337-**** to 48 with Air Canada and Philippine Airlines. After a few attempts to check in online, kiosk and desk, we found out that we were not booked on any flights both Air Canada and Philippine Airlines. I reached out right away with Flighthub on that same day as advised by both airlines but unfortunately no answer from Flighthub both phone calls nor chat. The next day July 25. 0700AM Flighthub advised me contact the airlines which I did but of course the airlines were telling me that I should call flighthub instead. After all the calls and chat was made both to PAL & Flighthub, I was given a promised flight for July 26, 2023 at 9pm YYC to YVR to Manila, returning on Aug 15 Manila to Los Angeles to YYC with itinerary and was advised to wait for Flighthub call for confirmation. Flighthub did call that day but no confirmed flight was given and since then the ONLY response of Flighthub is to WAIT, WAIT WAIT for PALs approval. In which I do not understand. Why does Flighthub needs to wait for PALs approval for me to book me a new flight? I understand that both Flighthub and PAL needs to do their investigation but why do we need to suffer for the Fault and inconsistencies of both Flighthub and PAL? I have paid USD 3027.64 for this flight on January 21, 2023, I have used my 111hours x $50 of paid vacation from my work for this vacation, I paid flight and accommodation to Boracay Philippines which cost me CAD 2000. And above all the STRESS, ANXIETY & DEPRESSION to me, my 13 years old son, my senior citizen parents and family in the Philippines. I have been a loyal customer of Flighthub for 10 years and I believe We deserve a better treatment with regards to this matter CASE REFERENCE NUMBER 201****
Melissa
Issues with Booking made by Agent
Original review Jul 26, 2023
According to my itinerary, I was to return from Colombo, Sri Lanka to Toronto, Canada on July 26th. However, due to an incorrect departure and arrival time issued by one of FlightHub's agents, I could not board my flight. To specify, the agent had booked my ticket to arrive in Dubai Intl Airport, UAE at 6:00am, while my flight from Dubai was to leave at 12:00am, which by then I would have missed the flight. I contacted the airlines on the ticket, and they said that the next available date to get a return flight from Sri Lanka to Canada was August 7th, as all their other flights were fully booked. Since this was booked through FlightHub, the airlines was unable to help me process a full refund. I contacted FlightHub yesterday, and the agent provided me with two options: either booking a new one-way return ticket on August 6th with the same airlines (as it was the only airlines they were allowed to book for my situation) or getting a full refund. However, when I asked how much I would be refunded, they claimed it will be only $600. This is completely unreasonable as not only did my ticket cost over $2000, but I noticed that in my invoice, the taxes and agency cost alone was $1118.40. Also, this was a huge mistake made by FlightHub, not me. I had even gone to the airport in Sri Lanka to board and wasted over 5 hours of my time and my family's trying to find a quick solution, only to go back home. Moreover, I am missing 4 work days, due to a situation caused by FlightHub. I could not wait until next week to return home to my family; therefore, I bought a new ticket in Sri Lanka today from a joint Sri Lankan Airlines and AirCanada service to arrive in Canada on July 28th, which costed me another $2800. Therefore, I demand a full refund of $2223 for my original ticket as well as a compensatory amount for the 4 days of work I had missed. My Emirates ticket would not have been only partially used if FlightHub had booked my times correctly. Over the years, my family has previously bought 15 tickets from FlightHub in total, but this was by far the worst travelling experience I have had and FlightHub has done nothing to find a helpful solution. On top of it all, my daughter and son wasted 3 hours of their time trying to get a hold of an agent through the chat services because their agency has disabled customer support calls.
Jefrey
Full refund
still not refund my money even i pay penalties more than 1000 dollar before i had a contact agent but now they block my number so i cannot follow them up, please flight hib need my money back
Blain
Awful customer service - And faulty website
I am going to Halifax for a family matter - I was on flight hub and found a flight that was the exact airports I wanted, for a good price at the time of day that was super convenient for me with work. I put in all the information and tried booking the flight. After waiting about 20 seconds, a notice came up and said something went wrong and to try again, and then I couldn't find the flight at all. I then looked elsewhere and found the same flights for $200.00 more but I booked it through Edreams (which by the is awesome and their APP is super easy to download and use). Well after this I checked my credit card and flight hub had charged me for the flights I tried booking through them where the website crashed. I NEVER received a confirmation email for these flights, I do not even know the booking number which you need to contact them. After about 2 hours on the phone I finally got through to someone who mind you was a good listener and he was able to find the flights, and cancel and refund the swoop flight for the mishap, but the flair return flight had to be investigated, and stated that the investigations team would be in touch in 24 hours. Mind you he told me he sent me the flight number and all the information to my email however it may take a little bit to send, and I never received that either. THEN i get the phone call from Ahmed who is in the investigations department at flight hub. The conversation started out okay, until he said they sent an email confirmation of the flights, and that there is no record of any issues with the website during my booking. Load of crap!! I said your website crashed and I never received an email. So he said, swoop would refund the flight, however Flair, will not and that they would give me a travel credit, worth HALF the amount I paid for the flight. I was already skeptical about Flair. Then he was accusing me of finding a cheaper flight and trying to cancel with Flight Hub, so I said I would send them the receipt and itinerary to show it was $200.00 more.. I started getting mad and had a few choice words. The flight was $300.00!! I always get the insurance for cancellation as well so I said does it not show I paid for the cancellation insurance and he said nope, you don't have that. I said I most certainly do, and a couple other choice words, and he said if I didnt stop talking so he could help me he was hanging up, so I said okay, let me hear what you have to say and he said you know what nevermind, and hung up. I admit, I was MAD. that is $300.00 I could be using on my trip for this idiot to be telling me I did not purchase the cancellation. Which I ALWAYS DO!! Awful company. After this I contacted flair, directly, and they told me I had to go through flight hub but it shouldn't be an issue and that they would cancel it under the circumstances. Just ridiculous. Liars and thieves.
Benoit
To check in with existing reservation
I have contacted you because I have a reservation for which I want to use the credit for a future ticket in August, but it has been more than 3 months that I can't reach you. You have my email. Contact me
Tirrell
Refund
Original review Jul 22, 2023
Hi- I attempted to phone FlightHub, but there is no way to speak to an agent. It seems that you charged me six times for a single flightthree times via FlightHub and three times through JustFlybut neither validated my booking nor gave me the tickets. Instead, you suggested to attempt your reservation again later since there was a technical difficulty after I completed the check out. If you have technical challenges, you should stop ahead before the check out. Otherwise a client has to go through a lot of troubles in retrieving the money and convince the bank or credit card lenders and go through the dispute resolution which requires timePlease refund my money, i.e., 6x2300= $13800 USD. You know my email id, which is ik*****m*@***.com.
Maryam
Never respond and hard to get in contact . Customer service is horrible
Customer service is horrible. It is hard to get in contact with them. some emergency happened for me and I needed to exchange my flight . They never response and it was like a *** to find a way to contact them . I dont recommend you waste a penny of your money and your time for purchasing from this website .
Maziar
Refund my credit
Hi, I am writing to you for final notice, You owe me for the flight that has been cancelled by the airliner. You have denied to refund me while the ticket is already announced to be refunded by airliner and has never taken place. I have called all your official numbers and they dropped the line on me. You have reneged me everytime. You as an agency have kept my money and left me no way I get my money back. NB. I live in Montreal and have already come to building 3333 boul. Côt Vertu and you have stricted the elevator to a secret code to 6th floor where your office is located.
Oliver
Missing Money-Flight Hub refusing to cancel the authorization
Good morning, I have spent the weekend on the phone with customer service after money was taken out of my account before they confirmed the flights. They subsequently cancelled the flights and now $2900 is missing. I have spoke with my bank-Flight Hub needs to cancel the authorization for the money so that it can be returned. My wife is dying in the hospital, alone. My son and I cannot get to her. Flight Hub took the only money we had to cover the flights. The the managers have not returned phone calls, yet documented that they did but no one answered (untrue-I do not have any missed calls). I require this money to be in my account by end of day today. I trust that we will be compensated for the actions of Flight Hub and the lies told by the customer service agents (each gave a different timeframe for the money to be back in my account; blamed it on KOHO-even after being told that the origin of the authorization is from Flight Hub and that it is considered fraud for KOHO to override it). I require an answer ASAP. This is not a matter of being able to drive to her-she is in another country. I look forward to hearing from you today. Thank you. Best regards, Oliver
Lisa
Credit/Reimbursement
Booked A flight during the heighten of Covid 19, I have been trying to get my $ back, customer service is of no help.
Melanie
Cancel Flight
To whom it may concern, For the longest time, it is my very first time to get upset in my booking, it is my first time to book a flight here in flighthub too. I just booked a flight for my family of 3 persons. Right after the confirmation, not even 30minutes, I have been trying to cancel my booking due to financial reasons. Please help me cancel my booking and I want my full refund since I just placed the order just now. Until now I am still on hold, customer service is really bad. I am afraid this website might not legit. Please cancel my booking as my husband and I decided not to pursue our travel for a very big financial problema. Thank you and have a great evening. Melanie Nicdao Confirmation # 23399****
Nereyda
229-98*-***
I have attempted to call and contact Flight Hub for many hours 06/23/23 with no success. I was set to fly out on 06/22/23 from EWR to ORY Paris with French Bee at 11:10 pm. I arrived at airport on time to my check bags I purchased for $100.00. We checked in on the previous day. We had difficulty finding French Bee as monitors were out of service. I took a picture of the monitors as evidence, there were no signs identifying the airline we had to ask airport employees several times to locate them. The staff of about 5 ignored us standing there and when I asked if they were French Bee they did not answer. I asked again and a women who was appeared extremely annoyed and was in a hurry could not be bothered with us confirmed they were French Bee. I asked them if they could check our bags in and the Agent stated replied with a no. I asked why and she stated they were closed. I pleaded with her to please check our bags as it was a long trip and the belt was still operating and systems were still up. She refused to help us and directed us to call you at Customer Service. I attempted to call Flight Hub but there was no answer. I asked for a manager and she stated she was the manager. I asked her if there was anything we could do. She asked if we were checked in and I stated yes. She then rudely remarked that our only option was to go over there and throw our luggage away if wanted to get on the flight or call Customer Service. It was now around 9:40 and realizing she was unwilling to help us, my daughter and I scrambled to gather our items and proceed to walk away discussing our options. We were walking and heading towards the security check point discussing our options: maybe we could catch another flight because we had reservation for Disney, or maybe we could get passed TSA and security check point and the airline would allow us to check bags before we board. Airlines do this all the time when they need room on plane. The Agent-Manager who was now walking with her staff next to us rudely interrupts our conversation and states that we maybe able to get through the check point but that she was headed to the boarding area and would ensure that our bags were not accepted and that we do not board. She also stated that I could call Customer Service but I should not waste my time as Customer Service cannot tell her how to do her job. I am not sure why she would even say that as she was the one who suggested that we call you. She was listening to our conversation and made it a point to make us uncomfortable. We at no point were rude to her or were even talking about her so there her actions were not justified. Our mere mission was to figure out how to get to Paris. Confused and disappointed with her attitude we headed to Air France who actually provided great customer service and provided us with reasonable options. We drove 2.5 hours to this airport and 2.5 hours back home it would have taken her 5 minutes to check our bags in and she could have been a hero as she had that ability to do so. I believe we arrived before 9:40pm cut off but this is not my point. Flight Hub can not be reached and this Agent probably knew this. I spent 6 hours on the phone today attempting to contact someone and no one answers their phone or instant message. I feel like I have no recourse and this airline can continue to abuse and mistreat people as long as these third party representatives do business with them. They misrepresent the service they say they provide and it all feels like I have been scammed by two companies now. I paid $2,100 for this flight it was not cheap or free and I expected better service.
Grace
Paid and Booked Flight for August 23, 2022 from in June 20, 2022; no confirmation todate
Updated by user Jul 06, 2022
I have tried communicating with this Company's Executive Director, Christopher on numerous Emails sent but he has given me the courtesy of a response. This Company's professionalism stems from the top management, I surmise from my dealings with them throughout the months.
I just want them to fulfill what agreement was made in the payments for service. Are they in a legitimate business or are they in a society of lawlessness and thievery?
Original review Jul 06, 2022
This recent Booking is for canceled flight 631 on Porter Dec 30, 2021, from YTZ to YQT. Flight Hub took their $50 processing fee in addition to the $162.02 that was held on credit to my account when I booked a similar flight on Porter for August 23, 2022, see their case# 720894 and Booking Number 202-08*-***. In the attached please see My Flight Hub Reservation and the total amount of money that this company has swindled out of one unsuspecting consumer, $281.02 + $50.