Fitness Connection Usa Overview
Fitness Connection Usa has a 2-star rating, derived from feedback provided by 267 customers. In the Fitness Centers category, it secures the 14th position out of 234 companies.
Rating
Contact Information
Website
fitnessconnection.com
Phone
(800) 922-7898
PO Box 680768, Houston, Texas, 77268-0768, United States
Fitness Connection Usa Reviews
Anonim
Membership was revoked without notice
My membership was revoked after I asked another member about her talking about me and texting pics and talking trash behind my back to other members. GM said I was threatening her bc the girl called the police and said she was scared to leave and was crying. She was doing this for attention. The same attention her lies got her when they revoked my membership. Just bc Im a bodybuilder and bigger then her, acted like a grown adult and asked her about it in person, they decided to revoke my membership without even contacting me. I have an email that it was revoked prior to a text message from the GM saying this. No signature on revoke letter either. When i tried to explain, the GM kept saying its her decision no matter what and she made her decison. Not hearing my side, not contacting me prior to revoking. I have a time stamp email. She also told me to contact her boss but it wouldnt matter bc its her decision and would not give me his information, told me to call customer service, which does not get me to her supervisor.
Ramin
Loud music
I and others are experiencing health issues related to loud base from the music. We have asked the front desk to turn down the base but they refused. This in regards to this location 10920 Farm to Market 1960 Rd W, Houston, TX 77070
Hammad
Feedback - Denied Entry
Hi! I signed up for a 5 day pass to visit fitness connection on Hulen in Fort Worth. I was declined entry by the staff because I had visited the gym once before. I really wanted to join the gym but I unhappy by how I was treated. I had to leave and sign up for another gym. I hope the management will look into it and get back with me. Thank you.
Amanda
Worst service, took years to cancel membership
DO NOT GO HERE, WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have been a member for 3 years, signed up before COVID and was able to go ONCE before everything shut down. After COVID they closed the only accessible location to me WITHOUT NOTICE. For two years I continued to pay while off and on again calling to try to cancel, regularly being on hold for 1-2 hours being "caller 49" on their wait until I was not able to stay on the phone any longer. Finally was able to get ahold of them today and they refuse to immediately cancel my membership and will bill me another month, regardless of me explaining how much I have tried to get in contact with them. I paid for THREE years for ONE visit and yet they still want to attempt to take more money instead of just apologizing for the inconvenience and canceling my membership. They can send the remainder of my balance to collections, I would rather get the negative mark than give this company one more cent.
TianCinae
Rude Customer Service and Overcharging for Membership
Hello, My name is TianCinae Martinez. I am emailing for two specific reasons. The first being that I have been a member to your fitness clubs for less than a month and have been charged 6 times the amount that I was quoted when I signed my contract. I am suppose to be paying $10 a month for a membership, however I signed up on Feb 25th and today is Mar 15th and I have been charged $78.65, this is absolutely unacceptable. I have not even visited your facilities yet and I have already been charged the amount for 6 months of use. I had to call in to be advised that you all charge your dues at the beginning of each month, had I been aware I would have never ever signed the contract when I did, but than I also find out that you all charge an annual fee within that first month of membership (which I still have not been a member even a month) which is also mind blowing to me. So here I am out almost $80 and just looking for a resolution to the amount of money you have taken from, and I call and speak to the most rude customer service agent that I could ever speak with. A young lady named Chaunte. She has the worst attitude, very unprofessional and has absolutely no phone etiquette. I am not sure why someone who talks to people like that would ever be allowed to answer phones for a company and speak with their customers. If you all want to show your members that you value them, she should not be in your employ because she is going to give your company a horrible reputation and will be the reason your members are run off. In fact, she is the main reason I would like s full refund and to cancel my membership. I am well aware that I am locked into a contract and I am even willing to pay my cancellation fee, however I would like my annual fee and the fee charged on Mar 01,2022 returned to me. You all can keep the sign up fee. I am sorry but I will not give my money to a company that does not value their members and would allow their customer service agents to treat their members in such a way and talk to them so horribly when they are just looking resolve an issue. If it was their money I am sure they would feel the same way. I am looking for a response or I will contact my bank and file fraud claim as well as seek legal counsel.
Courtney
I have canceled my subscription however I'm still charged
I canceled my membership however Im still charged I have a charge on my account for $46 that I need removed
Yvonne
Extremely bothered
I signed up for the 5 day pass to get a feel for the gym before I would decide if it was a good fit for me. They then told me I could not use it because a manger was not available and I had to purchase a day pass which is 15$. While standing there the other sales rep is sitting on top of the desk on the phone which in my opinion is horrible customer service. Decided this gym was definitely not for me.
rickie
Charging me 3 times for terminating my contract.
I am being charged 3 times to terminate my contract. I already paid the required 1 time in February. This is well documented. I have my credit card receipt. This company is sleazy and will use unethical procedures to try and coerce members to pay more than they owe.
Nathan
Want to cancel my membership
Found a new gym that's cheaper and with family members also cost is very high and where I will be going has lots of stuff that fitness connection dont have
Amador
I had covid pneumonia from January to February
when i was in the hospital from jan to feb. I could not talk only send email to cancel membership. I am still on oxygen not able to go to gym. There was 57.00 dollars took out of my account that i ask not to be taken but it was anyway.
Richard
Member's complaint
Updated by user Mar 05, 2021
Still the same, no improvement
Original review Mar 05, 2021
I'm a member at S. Cooper in Arlington for 6 years. The new manager Kyle is useless and lazy. I informed him there are 2 empty soap dispensers and he said he'll take are of it. 2 days later they're still empty. I told an associate Aaron and he immediately filled them back up. The ceiling fans at the club are always on except when there's a power outage and must be restarted. I asked him to turn them back on and he claimed several people have complained being too cold so they are turned off. That's bunch of BS. Fans were never turned back on after the power outage for people to complain. Air inside is stagnant with no circulation. The former manager Ataleo Ford would turn them back on every time unlike this lazy new manager. Everything I asked of Mr. Ford he would get it done in a timely manner. I wish you'd bring him back. Members are fed up with Kyle and many will go else where if this issue is not resolved.
Nunya
CoVID19 Policies
A little frustrated by the lack of mask enforcement in my local gym. Especially considering how well the basketball gym policies are enforced. I'd rather not have the gym close down because the same people won't wear their masks and/or won't wear them properly. I also do not want to risk getting infected or infecting my loved ones due to other people's negligence. Just wanted to get my thoughts out there. Thank you for your time.
Michael
Mask Requierment
I currently have seven monthly memberships for my family. I also coach one of the local school's middle and high school teams, with maybe 10-20 of my athletes and families coming to Fitness Connection. I have brought so many members to the club over the years because Fitness Connection has one of the best facilities in the area. Your staff has been wonderful to us over the years as well. I am writing on behalf of perhaps 40 members requesting clarification of the mask policy in NC, as there is a gap between your policy and the NC Department of Health & Human Services' published policy. Your staff requires face coverings at all times, while NC authorities allow for certain exceptions during strenuous exercise. 18 of the 25 exceptions published by North Carolina's HHS authorities revolve around the safety and health of the individual. These exceptions reflect the common sense notion that a 100% masking policy can lead to serious injury or death under certain circumstances. The NC Department of Health and Human Services published the guidelines for face coverings: https://files.nc.gov/covid/documents/guidance/NCDHHS-Interim-Guidance-on-Face-Coverings.pdf An excerpt from the section specifically addressing facemasks while exercising: "However, people need not wear a face covering while exercising if: One of the exceptions previously listed above, such as a medical or behavioral condition; If you have symptoms while strenuously exercising such as trouble breathing, dizziness, or lightheadedness;" Wearing a mask while loitering, spotting a partner, or warming up is understandable, as you will likely not become dizzy or faint while doing so. However, a series of heavy lifts or cardio can cause these symptoms very quickly, leading to tragedy. This is simply common sense, and is codified by the NC HHS guidelines. Your staff has told me that it is typical for at least one member to collapse and pass out daily due to lack of oxygen while exercising. Could this be due to the misapplication of the published face covering guidelines? Lately your staff members have told my athletes to tone down their workouts. This tells me that face coverings are indeed causing the very conditions leading to people passing out. The North Carolina policy makers provided for exceptions specifically covering the very conditions that occur in a gym. A policy requiring members to wear masks 100% of the time, without exception, encourages the disastrous health hazards that our policy makers seek to avoid. On behalf of several concerned members, we are requesting to know, in writing, what the Fitness Connection policy is regarding the wearing of a facemask, while strenuously exercising, if a member experiences any adverse symptoms outlined in the official NC HHC Guidelines. Specifically, will your organization adhere to the guidelines published by the authorities and allow for the safety and health of your members where it concerns the removal of face coverings while strenuously exercising? Or will you enforce a policy outside the purview of the official guidelines and require face coverings at all times? Furthermore, will you provide communication and training to your staff to be respectful of those members who are looking out for their own well-being regarding face coverings while strenuously exercising? Respectfully, Michael Freeman
David
Freeze/cancel membership during pandemic
Ive been with Fitness Connection for 20 years when the pandemic hit. The company froze billing during mandatory closure. Once the state mandated closure was relaxed, they agreed to freeze my membership until January. I was told to call back at that time to check for additional freeze opportunities. Since I am in a high risk category, I called today to inquire about extending my freeze. After waiting an hour and 23 minutes, I was told that I was being charged for January no matter what as they require a 30 day notice. Thanks for 20 years of being a member but we really want to take advantage and charge you for a single month. I was not informed about the 30 day notice when I originally called. I certainly hope the $10 is worth taking advantage of a loyal member. I encourage others to heed this warning. If a company takes advantage of you during a pandemic, they shouldnt get your support.
Thurman
No racquetball courts open
This place in Missouri City TX is awful. Their racquetball courts are still not open, but they opened the Gym. The Members are going down the street to LA Fitness to play Racquetball. It makes no sense.
Keith
Confirm cancellation
Getting charged in the future after being told I would not when I freezed my account due to covid-19 3 months ago before I called and cancelled my membership today and was told I will have to pay the upcoming membership bill.