Fitbit Overview
Fitbit has a 2.3-star rating, derived from feedback provided by 1500 customers. In the Gadgets and Accessories category, it secures the 4th position out of 679 companies.
Rating
Contact Information
Website
www.fitbit.com
Phone
(877) 623-4997
199 Fremont Street, 14th Floor, San Francisco, California, 94105, United States
Fitbit Reviews
Anonim
Fitbit versa3 has stopped working
My Fitbit quit working again. This is 3 fitbit that has quit working. I'm very disappointed in Fitbit and I can't get through to customer service for help. My ph # is 727-512-****. Waiting for a reply or ph call back. Very unhappy customer
Larry
Poor customer service
I was directed to tour technical service via your phone number and instantly sent into Reviews. How can I give a positive review, with the road blocks you have in place, therefore..
Luanne
Wrong color
Wrong color was sent. Oder white and got black. Found out the white one is on back order and was told that it will take up to 3 weeks. My wife needs it for because of United Healthcare whats her have it!nn
Brenda
Broken fitbit had emailed on the 7/11 haven't heard anything
Updated by user Jul 28, 2023
Plus I’m paying for Fitbit premium
Original review Jul 28, 2023
The back where it charges it had milted it on Fitbit and charger face is lose wont charge it was a gift cant show a receipt !!!
Collette
Not answering the phone
Phoning about my Fitbit and phone cutting out call failed .trued numerous times.Fitbit not holding charge .Last a day no good to me but of a nightmare.
Danine
Disappointed with my product!
Updated by user Aug 25, 2023
It hasn’t
Updated by user Aug 25, 2023
No response or resolve
Original review Jul 25, 2023
I had a Fitbit tracker, Fitbit 4,the band kept coming apart, I felt it was the strap so I purchased a bunch of new straps and it was still happening, so I bought some other ones. The last straps I bough seemed to stay put, until we went away, I had taken off my hoodie and it poped off again, so I put it back on. Sat down at a resturant and took off my jacket and I guess it fell off again. I feel it was the tracker and it must have had a weak connection and the straps were just making a strong connection and therefore the straps were not staying together. I am disappointed with the quality of the connection that is made between tracker and band, therefore my tracker, that was not cheep, bought it when it came out ! Is now lost. Not happy about that even went back to see if it was found and it was not. Regards, sad without my tracker. Danine Hall
Reza
Product Failure
My Fitbit recently stopped working. I contacted them and request troubleshooting, but they only offered me %35 discount to buy a new one with a limited offer to buy within a month. Terrible experience, Not recommend it.
Carmen
Customer service unable to help
I can't actually get anywhere with their customer support. I am considering returning the watch it's so bad
Dwayne
Versa 2 Not Charging No Display
My V2 does not turn on, hold charge, or display on screen. i spoke w Fitbit tech followed all instructions and nothing. Purchased via Amazon Feb 2023 broke May 2023. refund available
Wendy
Not recording data
Original review Jul 16, 2023
The person that helped me was very knowledgeable, and was very patient and worked to resolve my problem. It has been great ever since!
Marie
Fit bit not working
Fit bit versa2 is blocked I've tryed to reboot it didn't work when I try to go on the app on my phone to new devise it sends a 4 digit code to the watch but can't get it cause the watch is blocked
Danielle
Fitbit versa 3 stopped working suddenly
I've had my versa 3 for 2 years. I've read reviews where people say right after the 2 yr mark, their watch quit working suddenly. I didn't think the same thing would happen to me. My fitbit quit working for no reason. The screen won't come on, it won't charge or respond to anything. Super disappointed because I relied heavily on my tracker for my health. Dont buy a versa 3!
Abrian
Charged for free premium
Bought new charge five fit bit and was offered free premium for six months. I excepted the offer and was charged $89.99. I would like a refund and my free service for six months thank you.
Anonim
Battery problems with watch
Hi i have problems with the battery power of my watch and how long the charge last I charged it for two hours as recommended but it did not make a difference so I would like a replacement or refund please
Jignesh
I have problem with my Fitbit charge 5 screen problem
Hi my name is Jignesh Tandel i bought Fitbit charge 5 band from usa 1 and half year back and now screen is not working there is vibration and all with app it's working it's showing everything but only screen is not working sho pls tell me any service center near by me i m from India Gujarat valsad -pin 396001 pls send me any contact so i can clear my issue I am struggling to much i don't know i contact with care and all but no help at all pls clear my issue as soon as possible...