Fazolis Overview
Fazolis has a 2.3-star rating, derived from feedback provided by 281 customers. In the Cafes, Restaurants and Bars category, it secures the 38th position out of 811 companies.
Rating
Contact Information
Website
www.fazolis.com
Phone
(859) 825-6200
2470 Palumbo Drive,, Lexington, Kentucky, 40509, United States
Fazolis Reviews
Brandon
To much of my pay was withheld
Still hasn't been fixed and I feel like the manager that is in charge of this did it on purpose and this is the 2nd time it has happened
Anonim
Meal was not what was anticipated
Tables were dirty and sticky... food was watery... "unlimited breadsticks" was a joke... only were visited once with breadsticks... terrible experience for a 50.00 dinner
Anonim
Better friend who recently got pepper sprayed by either a team member or management at fazoli's on 120th in northglenn Colorado this is a major lawsuit that's about ready to happen nobody has the righ
Had a friend who was sitting down there eating breadsticks supposedly one of the team members or management said because he had the parmesan cheese from the table on the table instead of putting it back where it belonged that oh you're the one always comes in and takes it so they pepper sprayed him they don't have a right to do that but because he was intoxicated as well still they're not the law
Kimberly
Dissatisfied customer
I went through a drive thru in London Ky for lunch and got home with a rotten salad. Im thoroughly pissed. I sent a picture to this email address from my email address
Alex
Hair in food refund
Need a refund not coupons or my Fazolis to handle my food. They hung up and I am not rude just want my money back due to hair that is not mine in my food
Anonim
Was given wrong bag of food so when told I would be taken care of had to huy it again had an employee snatch my drink cutout of my hand spilling pop on me saying I didn't pay for what was supposed
Customer service rudeness snatched my cup out of my hand yelled at me threw food towards me and was all out rude
Anonim
MISSING ITEM AND COLD FOOD RECEIVED
Hi, I placed an online order through the Fazoli's app/website and it happened that I have a missing tea and received cold food . I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through Fazoli's you have the authority to process the refund back to my card. That's why I'm here asking for assistance since I am not able to call your support line. References I got from DoorDash: 46831****
Jerry
Complaint
While visiting your establishment on 4/23/23 at approximately 4:45p.m. After placing an order of spaghettiI wanted extra meat sauce. After paying for the extra meat sauce . Several minutes had gone by and the host went follow on my order. When I heard employee, Jason say to her, *** that *** and his meat sauce! And he said this twice! I am doing a follow up on my complaint. This incident took place on the above date and time at your location on I 40 exit 140.
Olene
I gave the drive thru 20.17 on a 3.17 order and...
I gave the drive thru 20.17 on a 3.17 order and they gave me $2 back said I gave them a 5 That’s not true I called the police also and the drawer was not counted in 5 min like they said I need me other $17 asap Watch cameras for drive thru and u will see my husband handed them a 20
SarahBeth
Screw in pasta
I ordered food from the COOKEVILLE TN store, and I am very upset. I chipped my tooth on a screw in my pasta, and when I called the manager she said the most she could do was just replace my pasta, but I feel like this is an issue that cannot simply be solved by such means. I am extremely upset, and now Im in pain because of this.
Gail
I was charge for an order in error
I ordered the Fazziolus online when we got to the restaurant. It was close should have been open but the nline took our order and our money. so they should have refunded my online money but I have not yet.
Dizzy
Dissatisfaction
I ordered a small Fettuccine with Chicken with the house salad. We only got one ranch packet. 1 ranch isn't enough for the salad. I also ordered the Fettuccine/Spaghetti Meaty Baked, my spaghetti was a little overcooked, I couldn't finish my spaghetti. It was supposed to have been 5.99 not 7.99. My bread sticks didn't have garlic on them && we also didn't get marinara sauce with our bread sticks. I was very unhappy. This is the second time about the ranch && marinara situation.
Alex
The company is withholding product that I've paid for
Dear Sir/Madam, I would like to bring to your attention an issue that I have encountered at your Fazoli's store. I have spoken with several employees, including the store manager and the district manager, Missy, regarding a situation where I paid for my meal in cash but did not receive it. Despite my efforts to resolve this matter, I have been informed that because I did not retain my receipt and this issue has been ongoing for a month, I am unable to receive a refund or have my meals remade. I understand that policies are in place to ensure the proper handling of customer transactions, but I was not made aware of any requirement to keep my receipt to obtain a refund or meal replacement. I believe it is unfair to penalize me for a lack of information that was not communicated to me. As a valued customer, I would appreciate your assistance in resolving this matter. My preferred resolution is to have my meals remade or a refund, whichever is possible. I do not wish to take legal action, but I do believe that withholding my payment for a product that was not received is both unethical and illegal. Thank you for your attention to this matter. I look forward to hearing back from you soon. Sincerely, Alex Stetson
Anonim
Accident in restaurant
Love the food. My finger was smashed in a chair because the cushion was loose. I told the manager and he was just rude and uncaring.
Scott
Resolved: Refund
Updated by user Sep 14, 2022
Company fixed the issue and I have been provided with full refund. A full refund was eventually done but it took an additional 6 phone calls.the district manager had to approve an over the phone refund and then I had to call when the store manager was there which wa another difficult thing Then when I was told a refund would be issued it'd be in Mtyaccount in an hour and it took 3 more days..
Updated by user Aug 15, 2022
The district manager says come in to the store which is 80 miles away or they can send me coupons. Which I don't find acceptable either way
Original review Aug 15, 2022
This is an email I've sent to district manager after she says she cant issue a refund I'm sorry but that doesn't work for me. You see, I do not live in overland Park or the kc metro area. I was only there because of a wedding and so a coupon would be effectively worth $0 for me because I do not have a fazolis in my area. And based on this interaction I don't think I'll be back. I'm being tossed around here. I ordered chicken carbonara, and got a penne pasta with marinara and broccoli. That is not a chicken carbonara. Before I left I aired my grievance. I told them this isn't a chicken carbanara. They took the food back. And in less than 1 minute they replaced it with a alfredo penne and chicken and explained they do not have peas. I had to explain to your employees what a chicken carbonara even is. A quick Google search would educate on. We took it and left. We also ordered the lasagna and a 6 pack of breadsticks. Breadsticks were hard and dry. And the lasagna was just ok. When we come overland park we would always stop there and this wasn't the quality we were used to. Perhaps it was because it was semi late on a Saturday night which I imagine is one of your busiest nights but the quality wasn't up to prior experiences. By the time I got home my wife, and I put our toddler son to bed and tried to eat it but once again it wasn't to the quality and we just threw it away. We went to bed and I called first thing next day. Which is when the store manager told me that since it wasn't the same day only the district manager could make refunds. So by the store managers own admission and the diction he chose to use he has clearly supported that it is possible to refund. Other companies in your same industry have done it, so saying you can not I would have to believe is wrong if not an outright lie. I think it is more you want to do everything you can to avoid a refund and so you make up limitations. I imagine if I escalate this further someone would do it for me. Which would beg the question what happened to the limitation preventing a refund. But I digress, I'll play your game get me somehow higher up. If you're saying you cannot. Get me to the next level -- your boss. Please give me an eta on when this will happen. Quite frankly I'm tired of calling your overland park store. I am not pleased.