Evans Cycles Overview
Evans Cycles has a 2.6-star rating, derived from feedback provided by 16 customers. In the Motorcycles and ATVs category, it secures the 39th position out of 173 companies.
Rating
Contact Information
Website
www.evanscycles.com
Phone
+44 129 357 4900
Address
Parkway Works, 35 Kettlebridge Road, Sheffield, S9 3BZ, United Kingdom
Evans Cycles Reviews
Gerry
Faulty pedal
order number EVAN400001****5404 GERALD SMITH 89 ROBERT BURNS AVENUE G81 2EG I have been riding my bike nor for a week and the left pedal seems to be bent. i have taken it off several times and replaced but still the same. the right pedal is fine. I have tried to contact you on your website, which is terrible wort i have ever experienced in trying to contact you. can you p[lease help with the pedal.
Leonardo
Wrong item
I bought the item, I got the item in time but wrong item , I sent the emails with no reply no phone numbers to help customers
Jason
Very poor customer service regarding a faulty product
I purchased a Bontrager Ion Pro front light from them for £100 as I wanted to get the best light that I could. As I am a recreational cyclist I have only used this a handful of times. I went to use this light recently and it will not work on full power. After researching this it is a very common complaint that other retailers have swapped over. I have contacted Evans customer service and because this is very slightly out of warranty they have refused any help whatsoever. I appealed this decision but they have still refused any help when this is clearly a faulty product that Bontrager are aware of.
MICHAEL
NEXT DAY DELIVERY FAILURE
Hi there, Not much of a welcome alas. Re my order details below placed for next day delivery but not received yet or advised out for delivery yet by the carrier. Am aware you confirmed and advised next day delivery but carries says not received until next day, given that I paid extra for this delivery and not received please be so kind as to refund my next day payment straight away. Best regards Michael Re order placed 27 August 2022 Order Number EVAN400000****1084
SirPaul
Resolved: I love my muddy fox bike
Updated by user Aug 27, 2022
Just waiting for a response from Evans cycles so I can leave a review on Thier website that's all.
Original review Aug 27, 2022
Hi there, I've bought a muddy fox bike from yourselves here in st Helens Merseyside, and I just want to leave a review on your page, it's a fabulously great bike, it's awesome, I'm so very very pleased with it, I just can't fault it honestly, love it to be honest!!! Please help? Thanx, sir Paul Jones
Michael
Information
I am communicating you as a curtesy only to inform you that there could be a tech problem at your Chester store. Recently my son purchase a ebike and two escooters pre built, the ebikes bottom bracket was loose and the back brake calliper was out of line, the escooters handlebars were loose and one of the handlebars safety caps was the wrong way around. Ive rectified these and made both safe. As I mentioned earlier Im only getting in touch to inform you that there could be a tech problem at the Chester Store that may become a safety issue.
Carlos
Rude customer services
The assistant doesn't know way to treat to customers the guy was too nasty j won't use this branch anymore its located wimbledon
Carlos
Awful customer service
Wimbledon store I just only put air on though my weel so I won't use services anymore rude customer service
Carlos
0783098****
Rude customer service I just came to shop to put air weel but services was too nasty won't be there anymore
Anonim
No one answers phones at kings cross branch
Keep trying to ring over last few days and no one picks up and today they just sent it to being engaged. Bad customer service
Lee
Wont fix my bike under the guarantee
I bought a pinnacle cobalt 4 in 2017 its a great bike and i cleaned it after every ride and kept it indoors when not using .in October 2021 i was out doing my leisure ride around the countryside when i slumped to one side .i thought the wheel hub had gone so i checked and to my surprise the weld on the wheel stay had broken.now im 51 yrs old and do not do jumps or take rough ground .i took bike to norwich shop in October and they agreed the bike was in immaculate condition except that the weld had clearly failed .they said they would have a look to see what they could do.they said i would have to provide my proof of purchase which i couldnt find but i said i will be on your system because im a regular customer and bought 4 bikes from evans in the last 20 yrs .they said that evans had accidentally deleted all customer records a couple of years ago (very convenient for evans )but i remembered that i bought the bike on credit with evans and i went through my bank accounts and found it was with v12 retail finance. I phoned them and they said it was with evans and they sent me copies of my payment details. I gave this to the shop and they said they would get back to me .its nearly 6 months now and although ive been back several times for progress nothing has been done.my bike is sitting in the shop and nothing done .why is this ?ive been a good customer for 20 yrs and have always praised evans for bikes and service.all evans have to do is contact v12 to clarify my purchase and fix the bike under the 10 year frame and forks guarantee. Ive tried to call head office but no valid phone number. This is ridiculous evans was such a good company whats happened. Im now considering legal action as 6 months waiting for repair is totally unacceptable.
Linda
Deposit
Evan's Braehead took a £250 deposit and then they're tills mysteriously crashed and then said the deposit never went through even though my bank shows it as taken, Evan's claim it's a"SHADOW" payment and would rebound back but here we are a week later and it's still not back, a joke of a company. Check trust pilot before shopping there and be wary of using bank cards when paying instore because if it turns out faulty you wont get a card refund DONT SHOP HERE
Angelisa
Returns policy
They accept refunds of whole bikes but only if the bike is sent in its original packaging to their sheffield address AT THE COST OF THE CUSTOMER. A package that big and heavy (and ive tried them all i promise you) is well over £100. Any attempt to gain some sort of assistance from Evans Cycles on this matter is batted away as not-their-problem (my words, not theirs) I have a feeling they ship these in oversized boxes to make it impossible for domestic returns The customer support is also lacking in the number of people they have on staff and the frequency in responses.
Steve
Non-delivery of order
Ordered a Christmas gift for my Son from Evans Cycles, was told it had been despatched and Hermes would deliver, then received the following message from Hermes a week ago: "12:51 - Fri Dec 10 - We're sorry, we were unable to deliver your parcel today. We're working to get it on its way and we'll update your tracking once it's out for delivery" It's now Friday 17th December,and nothing from Evans or Hermes, and I can't get through on either of their chat rooms, and the phone number for Evans won't ring. Not happy.
Anonim
Unresolved query
I requested specific information regarding international shipment of items. No viable answer was given, and as a result I decided not to make a purchase from the company