EPIC Sports Overview
EPIC Sports has a 1.7-star rating, derived from feedback provided by 268 customers. In the Sport Equipment and Accessories category, it secures the 13th position out of 267 companies.
Rating
Contact Information
Website
soccer.epicsports.com
Phone
(888) 269-2440
9750 E 53rd St N, Bel Aire, Kansas, 67226, United States
EPIC Sports Reviews
Other
Order # 716****
I placed an order for overnight 1 day shipping and my order had not shipped. Been trying to contact someone and can not speak with a human. I need my order for an event on Friday and was promised delivery for tomorrow morning but status is still showing processing and there is no one that you can talk to.
terri
They do not ship as promised and do NOT care if you get it or not.
Paid extra for shipping and you still shipped late and my team cannot play as it is too late to order elsewhere. The extra shipping price could have been shipped 2 day priority but they choose to make profit off your extra shipping fees and do not care if you needed it by date indicated.
Angelos
Shipped Items I didn't order and never provided the ones I did.
I ordered 13 Navy socks for my team. Epic sent me 13 Royal Blue. Epic refused to provide what I ordered. Offered a credit and to "waive" restocking fee if I returned them. I had to pay shipping costs out of pocket for the return which were almost equal to the cost of the socks. Once returned, they said I didn't return all 13 and offered zero credit. I paid for socks I didn't order, paid for shipping back and now have no socks and am out a lot of time and money in the process. Will report them to the BBB also.
Bradley
I would like the sku numbers on the Jersey’s I...
I would like the sku numbers on the Jersey’s I ordered. I ordered three. I’m in the process of ordering more so if y’all can please send the numbers.
Jane
Horrible customer service.
Purchasing the items was very easy. Returning the items that did not fit was horrendous. There is no one to talk to, no one to assist with online support, no one who cares since they already have your money. WASTE OF TIME AND MONEY.
Anonim
To ask about items thst being ordered
I been trying to change the adress on my order for the last 3 day still canot get the issues resolved
Anonim
219243****
Terrible, ridiculous, unnerving, Order was incomplete. They are not responsive. The package was slit open at the bottom upon delivery. Items were missing. They have failed or refused to respond.
Anonim
I want a refund but there’s no one resolve the issue
I need the items before Friday Feb 17 or Sat Feb 18 I would like a refund no items were delivered to my address
Victor
Fail to deliver and replace missing items.
If you want to experience the worst customer service at any level, please try Epic. Those guys don't respect anything. Not responding to email and chats, always denying your comments about something in the orders. I am tired of those guys. DONT BUY FROM THEM. GO DIRECT TO THE VENDOR, LIKE AGUSTA APPAREL, TRANSFER EXPRESS ETC.
Shaena
Can’t talk to anyone
I received my order today (ordered 41 uniforms) only have 40… also 4 of them are the wrong color. We have basketball tip off and need these asap
Sevag
Not happy with order
I have missing merchandise and that I had to pay an extra $60 to arrive before Christmas. I am very unhappy with your service and I am terminally Ill. My money is very important to me, unlike your company making its customers feel like we are important to you. I believe that ONLY OUR MONEY is important to you, NOT having a satisfied customer. SHAME ON YOU EPIC SPORTS!!!
Steve
Refund
Products were defective and their customer service is a complete joke. Tried for months to get the product replaced and or refunded but it never happened. There are no live agents just an email bot.
Anonim
Never received my package call or refund
I paid for a order that never was delivered no one from epic sports have contacted me and I never received a refund
Anonim
Order status
Took a month for my order said Oct 3 now its the 14 still now here ordered it on Sept 17 way to long
Chenita
Returning items
I need to return more items that was in the shipment, but the RMA was already emailed to me. There is not a place for "additional items" or "add more" to the return. This would be an easier process if there was a way to talk to someone on the phone vs automated responses, or live agents who do not fully understand that it is that you need.
Anonim
You took my money but haven't sent me my order
The package was sent to the wrong address and refused. It took the company 2 weeks to respond to my issue and all call or chat options are automated. The worst!!!