Ellen Shop Overview
Ellen Shop has a 1.9-star rating, derived from feedback provided by 50 customers. In the Entertainment category, it secures the 33th position out of 387 companies.
Rating
Contact Information
Website
www.ellenshop.com
Phone
(844) 266-0644
4000 Warner Blvd., Building 19, Burbank, California, 91522, United States
Ellen Shop Reviews
Anita
Return I’m not pissed, just want to exchange for an xl instead of a 2XL
I ordered an oversized shirt and I needed a smaller size cause I have lost about 30 lbs & I sill order a 2 XL cause they are a LITTLE BIT smaller, but I should be ordering a XL.
Anita
To let you know I was a paying customer
My shirts were way too big. I wrote a longer review on my last review. I LOVED Ellens Show. They were so uplifting when I was down after loosing my 2 husbands 10 yrs aftershock after the other. God Bless Ellen.
Anita
Way too big
I will need an XL I love my purchase & will order again when I get extra money. I van have watched the Ellen Show for many many many years & wish could have gone on forever. She has done so much for so many people & I love the person she has become.
Patricia
I did not receive my order
Hello, I placed an order on March the 1st, and it was supposed to come this week by FedEx it was delivered to the wrong address, I would like to know if I can have it resent or a refund , you can email me or feel free to call or text sincerely Patricia decline
Anonim
Package never came, sent 5 emails no response
I ordered my 3 Jiggy puzzles for Christmas on Black Friday 2022. I contacted the costumer service multiple times due to no email sent about shipping order out. Finally received email Dec 7th with shipping details. The package is still in California with no updates on December 27th. Ive followed up with at least 4 more emails with zero response. They changed my card but I have no product.
Anonim
An order
First time I tried on my new shoes the tag on the back of the shoe broke. It just seems hard to return items. First your request has to be approved. Then u can return them. I just shipped them back and then I will find out if they accept my return before I can get a refund
Akiko
No customer service
I placed an order last month, 8/28. I didnt realize that there was no shipping information, that was 9/14. I emailed twice but no response from them. They dont have a telephone number, only way is to email. So I had one choice, to dispute the charge with my credit card company. After I contacted my credit card company, they delivered my order. I dont understand why they cant even reply back. I dont know the reason. Most likely I will not purchase anything from this shop.
Anonim
Cancel order
Besides getting an automatic email, no one has contacted me. It states I will be contacted in 48 hours and its going on 96 hours.
Anonim
Never received product though credit card charged. No customer service follow up
Never received order and customer service not following up . Order confirmed and credit card charged on June 6th 2022. No further details by July 15th. Emailed customer service. No response. Email it again July 20th. Promised follow up within 48 work hours. Four working days later, still no response. So disappointed such terrible customer service associated with Ellen DeGeneres.
Rachel
Very upset an unsatisfied
Still have not received all my order and some of the things that I received were wrong and nothing like the picture
JayLynn
Just do not need more "Be Kind" boxes.
Do not want anymore deliveries of Be Kind products. Once is enough. Too many things I just do not need. Thank you
Rachel
To get my order #354266 delivered
This doesn't tell me how I can track my order all you did was send me the order number what company is this coming from ups FedEx usps
Gloria
I havenot recive my order and it hard to get someone to answer my
Updated by user May 31, 2022
Not good
Original review May 31, 2022
I order two t *** on May 11,2022 and I not revived them I chat with someone and no one has answered me since May 26, the order # is308277 could you tell me what going to happen to my order
Ruth
Never received my purchase
Updated by user Jun 13, 2022
Nothing has become of my issue as far as I know just this one so far . I appreciate you guys checking on my situation also for any updates which I haven't received yet thank you R. Trujillo.
Original review May 11, 2022
IMade a purchase on july23rd2021 as required of me before summer 12days givaway deadline july24th 2021 Order # 352*** 2sm.size hoodies. $50.00 my size was unavailable:(
Maryjane
I have tried to get a hold of the Ellen Store about my order
My Receipt/order # is 1724-**** For the Be Kind Box on November 18,2021 for $75.66 for a one time order. I havent hear anything. No shipping date NO Be Kind Box., Would like someone to check this out for me. It was a Christmas gift for my daughter..my email is maryjane@***.org. Thank Yoi Maryjane Skibba
Aimee
A return not being refunded
I purchased a pair of full priced shoes for my daughter in Sept. Before we received the shoes, that particular shoe went on sale for 50% off. I then purchased another pair of that shoe for my daughter and a pair for me. When my daughter's first pair of shoes arrived, she tried it on, and they're too small. We waited a few more days for the other two discounted pairs to show up. I knew that I was going to take both of the pairs I bought for my daughter back. I wanted to wait to see if my pair was going to fit first so if I needed to I could send them all in one box (customer is responsible for shipping pack the returns) My pair ended up fitting great. So I emailed customer service for an approval on each of the same size shoes that I got for my daughter. I had to ask for separate return approvals because they were two different transactions. I got the approvals and printed each of them out. I attached an approval on each of the shoe boxes and placed them both into the same shipper. This company offers no way to communicate except through email. It took 2 months, and they finally sent me a confirmation for the one pair of shoes that was the discounted one. No apology for taking months to get the shoe refund to me. I notice that the full price shoe that I returned was not credited. So I started to email them again and again. I still no one will get back to me, and I still haven't received my $80 refund. I have the shipping label, and they approved the return. I've explained my situation in many emails since Sept. I want my money back for the love of Hod it's the holidays, and we could really use that money! And shame on them for such poor customer service. I sell NEVER buy from her brand again. I don't even like wearing the pair I kept for myself out of the 3 pairs I ordered. I've given this company much Grace considering the difficulties with staffing that's going on in the world right now, but 3 months is ridiculous. I want my money back!!