Elite Clean and Restoration Overview
Elite Clean and Restoration has a 2-star rating, derived from feedback provided by 29 customers. In the Restoration, Renovation and Remodeling category, it secures the 12th position out of 130 companies.
Rating
Contact Information
Website
elitecleandfw.com
Phone
(214) 960-1410
5201 Gordon Smith Dr, Rowlett, Texas, 75088, United States
Elite Clean and Restoration Reviews
Tessa
Pissed Consumer
About a year ago we purchased an AC unit from ElIte . The next day we called to tell them that it wasnt cooling and that there was water coming from one of the vents that soaked the rug in my Bed room. I had to rent a machine to extract the water . I called Elite and they sent someone To come out . They put up a utility fan to dry the rug needles to say it I was not Happy. Tanner also came out and said we needed a new Thermostat we purchased one. Now as it gets hotter and hotter. Instead of feeling cool air in my home. It feels like outside. I called and spoke with the owner Tony and he had a tech out to my home expeditiously. For that Iam grateful, they Charged us 125.00 only to tell us that we needed work done that should have been done initially or at least told us about it. Long story short I went up into the attic only to find out that we had been provided shotty work. The New Ac was installed horribly. The old condenser was sealed in and inclosed. They didnt close it back in when they installed the new Unit. Thats why it is not staying cool. All the fabrication was not enclosed. It is 12:42 am and it is 81 degrees in my home and the temperature will not go down. My AC keeps running. I would appreciate a call from Tony in the am . To explain why it was not closed back in and why the fabrication was not place back completely. When they installed The. New AC unit . My family has asthma and my wife has other medical conditions and this is not helping the issue. That the air is staying in the attic. Iam very disappointed and would like this rectified expeditiously I have the pictures if needed.
Apple
Upsetting experience
Original review Jul 05, 2023
An A/C unit stopped producing cool air in my home; therefore, I contacted Elite Clean & Restoration and requested service; subsequently, my family and I experienced discouraging customer service, overwhelming A/C unit replacement part stipulations, hurtful rhetoric, and confusion. I purchased a Lennox A/C unit and the corresponding warranty in 2021, and I used the warranty for the corresponding non-functioning A/C unit in June 2023. I contacted Elite for at-home service, and the receptionist was pleasant and notified the manager Tony. However, Elite's offensive, woeful, and swelter-inducing business practices overshadowed that lovely phone conversation grossly. When the A/C unit technicians arrived two days after I requested service, the discouraging customer service experience commenced. Two technicians were in my home; one was arrogant, nonchalant, and behaved and communicated like my family and I were supposed to know virtually everything about an A/C unit (Exhibits 1, 1A). The arrogant-nonchalant technician displayed unfavorable acts during his visits and was seemingly careless about the A/C unit problem his body language suggested that he would have rather been elsewhere. After the arrogant-nonchalant technician informed me that the capacitor was the issue and a replacement part was necessary (Exhibits 2, 2A), the overwhelming A/C unit replacement part stipulations commenced. The aforementioned technician told me that the approximately $25 capacitor cost $450 to purchase and install I was dumbfounded because I bought the A/C unit parts warranty, and Tony assured me it was active. The arrogant-nonchalant technician called Tony, and Tony said the A/C unit parts warranty was active, which confused my family and me because we were told to pay $450 immediately. Moreover, Tony told my family and me that we had two choices: wait up to three days in an 80-90 degree house for a warranty claim approval or pay $450 immediately with no waiting period nor reimbursement (Exhibit 3). After pondering the options hopelessly, my family and I selected the up-to-three-day wait option (and paid a $250 labor fee) because a $450 payment was extraordinary and unfitting financially, per the active warranty. I asked Tony how I could cool my home during the waiting period, and he said, "I don't know." Tony's response was hurtful because he has been in the HVAC industry for at least seven years and is an HVAC business owner, but he could not convey a suggestion regarding cooling a home short term. When the technicians returned two days later, they installed the capacitor. A technician informed me that the A/C unit was environmental debris cluttered critical information that the arrogant-nonchalant technician did not tell me two days before it should have been disclosed in the diagnostic result (Exhibit 4). After the technicians finished the warranty-applied $250 service for a $25 item, the A/C unit cooled the house for several hours before cooling interruptions. For about an hour, the A/C unit blew hot and cold air intermittently (Exhibit 5). After the temperature increase realization, I called Elite immediately, and the initial receptionist said I would receive a manager callback (I presumed shortly). However, I called again 56 minutes later, and a different employee said the manager had left early and I would receive a callback the next day (Exhibit 6) I was dispirited. The following day, I received a callback from Tony, and he informed me that technicians would be at my home later that morning since they were in the area. After the technicians' A/C unit-furnace evaluation, the definite issue regarding the A/C unit intermittent cooling was unsolved the technician said my system was working correctly (Exhibit 7). I am incredibly skeptical about that conclusion because the A/C unit performed intermittently, indicating a problem (or an impending problem) with the furnace-A/C unit connected systems. I will never recommend Elite Clean & Restoration. Please e-mail Applegate1245@ g mail.com for an exhibit.
Karen
Regarding Project Manager Tony
Dryer vent duct & replace dryer vent duct to roof cap access, etc. Carlos was very professional in showing me Pic's on his cell as to what they were doing. I had to pay $1,025.00 up front before job was done & another $1,025.00 went the job was finished. I phoned the Company to get an itemized statement, so I knew what I paid for & spoke w/Tony over projects who was very disrespectful & stated itemized statements were not given to customers? Really? Carlos got on the phone & backed me as to I should know what I paid for & I should receive an itemized statement or something to show the amount I was charged. Tony was not only disrespectful, rude & demeaning to me as a customer but no help at all??? Thanks goodness for Carlos, to help me with the situation. Otherwise, happy with the company but would never want to do business with Tony again. I worked 50 yrs in Finance & Investment & never treated a customer as Tony did me or I wouldn't have had my job very long!
Anonim
For the good work
Elite crew cleaned our A/C vents today. Elite crew did very good cleaning. After they finished the vents, the crew vaccum the wood floors and carpet for the debris that feel out the vent. I will use Elite Clean and recomend the company.
Daniel
Incomplete Air Duct Cleaning
Do not go with Elite Clean and Restoration They came in and offered a price...which was not cheap, but reasonable They started off doing well... Then they did not finish the job...leaving vents and returns not cleaned After calling the owner...he made no ammends to finish it correctly Very disappointing
Carl
Packer fan way!
We needed serious hvac and duct system attention, so after scheduling a consultation- the fellas @ Elite came through and solved all our immediate concerns. Tanner and crew were knowledgeable, professional and very empathetic to the needs of newly, 1st-time home owners who wanted badly to protect their investment. Hats off to the company and we plan to use them again for future services.
Anonim
Sold Not Told Completely Unethical
Maybe I’m wrong here but if you hire a professional do you expect them to advise you and make recommendations? Should they sell you things you don’t need? This company looked and confirmed what we expected after reading the inspection report. The insulation on the ducts is inadequate, there are leaks and the duct system is designed inefficiently. Would you think that the AC professionals and installers would measure the rooms to verify square footage and make sure the ducts are the right size? I think this is due diligence for most professionals. If they would have bothered to measure than they would have known. And should have known when they were installing the “ducts” that the ducts were grossly undersized. Ducts were installed in the winter months. Now that it is summer and the temperatures are in the 90’s and triple digits this oversight and negligence is coming to light since the unit won’t cool below 76 degrees in the high temperatures. The air balance is off due to the undersized ducts. Wouldn’t you make your client aware of this before you sold them $5k worth of useless “new” ducts? So frustrating. They are pleading that the system was designed efficiently by the builder. When in actuality the builder clearly cut corners. If someone else does their job wrong is it ok for you to follow behind them and do your job wrong too? I don’t think so. Someone else cutting corners and not doing their job right doesn’t give the next guy the right to do his job wrong. All they had to do was inform me and let me make a decision to proceed or not. Instead they chose to turn the other cheek and sell a product that was inadequate. Don’t do business with this company. You’ll regret it.
Anonim
Avoid like the plague
Unsatisfactory service. Band-aid approach. Would say anything for the sale and I regret having them do any work. On June 21st, 2019, I had an AC leak. Final Cost for services was $700. For 5 Freon I was charged $200. A whooping $500 was for a Stop-Leak bottle that I took a picture of and later researched you could purchase for a range of $12-$20. When asking for a discounted rate on the stop-leak, Salesperson Tanner, communicated to me that they couldn't because the cost of the stop leak for the company is $250. 2 months later, it failed and I'm back to the same problem. I was lied too. Tanner communicated to be that if the stop-leak failed they would refund me. It failed. I reached out to Tanner, and have been told they won't refund me. Even more so, he attempted to up-sell me again to a new system, (i.e. attempting to suck more money from me...) rather than fix the problem at the source (by soldering the leak) they continue to promote a band-aid solution (even though he found the area / source of the leak in my attic). I never received an invoice (after repeatedly asking for it). I never received in writing that they would refund me if the stop-leak didn't work (after repeatedly asking for it). They have went back on their word and claim "they never said that" which is probably why they would never put it in writing for me because he knew he couldn't back it up. Avoid this business. Not worth the headache. I'm out $700 because this company doesn't stand behind their work (or their word) and I'm still dealing with an AC leak they never truly fixed. Have asked for a refund and it has not been issued.
Debbie
Dishonest, Rude and I felt threatened
Serviced AC & cleaned Air Ducks At End of summer 2018... Turned air on End of May 2019... I’m a senior live alone, went on vacation end May... while on Vac my son stopping by watching pets. 6/9/19 he calls me water falling from ceiling in den. He calls his brother they contain water. Dents me Photos AC was left I strapped and framing not placed back *** lines were full water, but there was no clog. Unit was hanging to floor. John and Tony were rude told me my sons or Or Frymire ( other AC company came 6/14 to give me written evaluation) had trash the AC .i Thought John was going to hit me I have never felt so frightened, I thought the GM would speak with him and be better to talk with, but he had the same demeanor. Told me I was just not wanting to pay, a scammer and Not To Call his office again.
Richard
Terrible...Do not use!!!!
Updated by user Jun 05, 2019
I have reached out to the company two more times to try to resolve the issue. They still refuse and are more concerned with profit than doing the right thing.
They had a Quality Control Rep come out and I learned of untruthfulness and deceptive practices from the company during our interaction.
Tony DeChristopher, the owner, is dishonest and should not be trusted to do the right. Stay away from this company at ALL costs!!
Updated by user Jun 02, 2019
Monetary Loss $2,250 not $2
Original review Jun 02, 2019
There is a reason this company is not BBB accredited. They sold me a product and claimed it did something it was not capable of doing. When I completed some research and contacted the manufacturer they confirmed it was not designed or capable of doing what I was told by the Sales Representative. Tony then tried to sell me a more expensive product to do what the first product was supposed to do. Their rep failed to show up twice on their scheduled date. The day they were to install the new product I had a bad feeling and called the manufacture to ensure it was capable of doing what I was promised. The manufacture again told me that product also could not do what I was promised it could do by Tony. I then had the manufacture rep call Tony where he explained that they tested the product and it was not designed and capable of killing surface mold. Tony continued to send me reviews, not from the manufacturer, trying to convince me that the product could do what he thought it could even after the manufacturer told him it could NOT. Tony has yelled at me twice and hung-up on me twice and was very unprofessional. They refuse to return my money and want to keep $1,300 for free services they provided as an incentive to purchase their product. This company will tell you anything to eel you something and make money. DO NOT USE THEM UNDER ANY CIRCUMSTANCE!!!!
Anonim
Caused fire hazard in my home. Employee threatened me.
Contacted them. Cannot resolve issues due to direct threat and blackmail attempts by an employee of elite cleaning and restoration.
Anonim
Air Duct cleaning
This company may not very OK, as my experience. the duct it was not really clean good, I ask the worker, he said that's all we can do, the vacuum cleaner too small. Can you believe, they do not have good or right equipment to work. Another thing is never deal with this person any more that is my suggestion. please for sure when you see this person pass his business card or tell you his name is "John Belitere".At beginning this guy was come, did not get your permission open everything , loose all screws to force you sign on the business contract paper,and leave it opened. That was mean you can not call other company to compare price. very very bad person. if they delete this comment I will put on google's company review.
Jody
Indoor Air Pollution / Illness after "cleaning" vents & install of system
Indoor air quality compromised significantly after failing to clean per EPA, IICRC, NADCA standards. Health problems, medical bills, etc after visits. Elite Clean & Restoration, The Cleaner Image Carpet & Restoration, Tony (Jack) DeChristopher (817) 522-**** and (972)475-**** should refund at min. 25% paid due to poor work, false advertising, lack of licensing from NADCA, IICRC, etc. as it relates to indoor air quality, non-certified employees/co. performing to industry standards & health issues caused. Medical bills, prescriptions & health issues experienced sustained in order to alleviate some problems. 8/17/18 John Belitere came. Tony gave a verbal est. of $5,000-$7,000 8/16/18 - ValPak & AdPages offered a $1999 system, Tony said to replace RHEEM Classic X Heat Pump (electric) & furnace, $5,000-$7,000. I had price quotes from a few companies & needed to install. John quoted an AC system/furnace of $10,500. I asked to speak with Tony, he said I had not given him the correct model info, which I had! The most they would "drop" the price to was $8500. I had a vendor ready to pick up a new system that morning for $5500; John was sitting there & knew this. I told John I had to sell a car first; The other vendor was aware & willing to do the work. Then came the scare tactics, John B. claimed "Carrier" was a piece of junk, I wouldn't be able to get my AC serviced as the owner was employed for himself." John B., said he makes $3k a week with Elite during his off season, when not filming Misfit Garage; was certified to sell the systems & tried to "hook me up with a musician friend..." Con artists - The air filter box, preinstalled with the system, would be $250. Plastic base, ($250), city permit ($250), etc. no thermostat installed. I told John that I'd probably go with the other company, and I'd sell the car. He wouldn't leave. John B., a mechanic, & Tony D. preyed on me & offered to take the car as payment. (KBB value for 2011 Lincoln MKZ, 60,000 miles private seller offer $7,791). John B., said the "owner's wife," who he bragged he got on TV, has "expensive tastes" and would "take cars, jewelry." I said maybe I will consider a title loan, something I've not done; he was adamant they wanted the car which had new AC, radiator, compressor, tires, front and rear brakes, etc. I asked for a duct cleaning, something I have done numerous times before & he agreed. 4 vents and no return were cleaned on 8/17/18. This caused dirt, dust, pollen, pet dander & possibly mold spores to be circulated throughout. I asked the tech if they were cleaning & he lied to my face. 8/20/18, I saw that only 4 vents were opened based on recent painting done. Tony sent his "supervisor" Stevan W. out to reclean; I sent a picture of the filter after a few days of use showing what my children and I were breathing in. They then "re-cleaned" the vents & return. The filter is shocking & air quality, dangerously polluted. The vents kept shoving out clumps of dirt, took photos, called the office & John B., 8/22/18. Tony called 8/23/18 said John B. would arrive at 10 am. At 10:50 am, I called John B. who rudely said he had no appt. with me, was in Rowlett, etc. Later he came, I showed him the dirt being spewed out, the air filter, explained week & told him I wanted a partial refund. He laughed, said that was "...not going to happen." I asked him to install an air filter in 1" slot, not 2" slot, he put it upside down. I asked him if it was correct, he said, "No." & then put it in correctly! They know I wanted the air vents recleaned a 3rd time, but not by Elite; he & owner tried to intimidate me. I mentioned designations on John B.'s business card - HVAC, EPA, IICRC, NADCA -. Tony D. said I sold a 'bad car', mocked me saying you told me "5 times I was taking antibiotics" & tried to blame me for bad indoor air quality! The amoxicillin didn't work; doctor suggested an x-ray to check for bacterial pneumonia; I refused, they wanted full payment: $248.10 scripts $122. 9/1/2018, Severe Bronchitis, Prescribed: Doxycycline Hyclate, Prednisone, Promethazine DM, Flovent HFA. As a consumer, I allowed them chances to do the work right,hold placed on card $1841.
Anonim
STAY AWAY FROM THIS SCAM
We called them from AdPages ad for A/C checkup for $49.99. We have had this done by another company for 9 years and were extremely pleased but their price had gone up to $129.00 so...we asked Elite to check our system. The "tech" that came to check it out had no tools, no gauges, etc. but he looked and told us we were 4 lbs. low in freon and had pinholes in our evap. coils. Plus showed us mold. He was going to put stop leak in the coils to fix that. Then he talked us into buying an air purifier. Wanted $170.00 deposit and said they would be back the next day to do all the work and the charge (with some freebie duct cleaning) was over $1,700.00. He was in our home for over 2 hours and didn't do anything but sell. I have to say that we are in our 80s but thought we were savvy on scams. After he left our house with our $170.00 check we felt like we had just gotten ripped off so THEN we googled this site. We quickly got on the phone with the "tech" and canceled the order for maint. and the air purifier, told him to keep the$49.99 and send us the balance. Of course he deposited the check as soon as he left here so the next day I called the office and talked to Tony. He first said he couldn't refund the balance because he had already purchased the purifier and after hearing my threats, he refunded about $80.00 so we still lost money. We called our regular "expensive but reliable"company and were told we didn't need freon and had no pin holes in our evap coils. This company is still advertising in AdPages so I hope folks will look before they leap and check these and other ads out before they do business with all these crooks.
Anonim
Stay away from these scam artists
Worst company ever! Couldn’t get them out of my house. Worse than vermin.
Michiko
STAY AWAY scam!
Called on Monday 03-12-18 for AC duct cleaning, I have 10 vents and 1 return. The coupon says $65 for that. I was set up for guys to come out yesterday between 4pm - 7pm for an assessment. Wednesday 03- 14-18 a guy called me and confirmed my appointment for Thursday 03-15-18. Said I need to make sure my landlord is present (I am the tenant of the rental home just moved in Plano Tx so I wanted to have it cleaned out before summer arrives) He said landlord needs to be there in order for them to do the assessment. My wise landlord warned me that usually means that they just want him there to sell him something and usually have an agenda not just simply to clean the duct vents as offered... The landlord was CORRECT! I mentioned to the gentleman on the phone that my landlord will be present but he does not want to buy anything extra and that me as the tenant want to pay for cleaning the air ducts that's all. The day of the assessment Thursday 03-15-18 no one came or called to let us know that they wouldn't be coming probably because they knew we would buy anything else but the cleaning!!! UNPROFESSIONAL. UNRELIABLE. SCAM. They just want to get your money for things you don't need obviously. DO NOT USE THIS BUSINESS. Stay away find someone else a business that really do care about their prospecting customers.