Electronic Arts Overview
Electronic Arts has a 1.7-star rating, derived from feedback provided by 702 customers. In the Games and Movies category, it secures the 18th position out of 360 companies.
Rating
Contact Information
Website
www.ea.com
Phone
(650) 628-1500
209 Redwood Shores Parkway, Redwood City, California, 94065, United States
Electronic Arts Reviews
israel
My EA account got banned out of nowhere
So me and my friend were playing apex then our account got banned and I want my damn account back I didn't just spend $10.81 on you *** game to get banned for no reason at all
Marley
I was overcharged.
I bought something on Sims Mobile for $9.99 at the beginning of July, however I never recieved what I bought. Earlier today, July 30th I decided to try again because it still hadnt given me what I paid for however it charged and didnt give me anything again, so I tried one more time and finally got what I was paying for but I want my $19.99 back, since I never got anything with that money.
Landon
Madden 23
Not letting me launch, crashes every time 2 seconds into launching. Ill double click on the game and the window will pop up but will close out immediately.
Paul
2 banned accounts
Updated by user Aug 25, 2023
Still not unbanned, plus they haven’t explained why…we don’t know why we are banned!!! EA is not being fair at any point!!!
They are mad because I went with you guys and they are trying to blackball us!!!
My grandson and myself!!! Something needs to be done about their...
Updated by user Aug 12, 2023
Still waiting to get unbanned…EA doesn’t listen at all they think they are everything to everyone, but they need to be careful…they are not without blame!!!
Updated by user Aug 02, 2023
We have been trying since July 25th 2023 to get this fixed, but they don’t want to listen to anyone!!! They have fixed it to where you can’t talk to a real person!!! It is very disappointing, because we spent hundreds of dollars on these teams and to have them jerked...
Original review Jul 25, 2023
My grandson and my accounts have been banned from Madden 23, plusEA took all of our coins. This happened again back in 2021 and we havent purchased anything from online sellers. This is unacceptable because we have spent 100s of dollars on this game!!! Please unban our accounts. We have done nothing wrong, my grandson had purchased some in the past, but since we were banned we havent purchased anything except through Xbox or EA!!!
emrys
Can't download horse ranch despite preordering
okay, first of all, i get passed around from person to person like a *** blunt. nchilungbe, who finally told me that my issue was "fixed" (it wasn't), was the SIXTH person i've spoken to about this issue. i've also been contacted by krishna, jayesh, dabin, ali, and abhay. is this normal for ea customer service? because it's some *** "service" in my opinion. secondly, this issue HAS NOT BEEN FIXED. the order is listed as PROCESSING in my order history for the past 3 months. not completed, not pending, PROCESSING. (frankly, i don't know the difference between processing and pending, but at least SOME change would be indicative of SOMETHING happening.) *** the payment for the horse ranch expansion doesn't show up on my bank statement AT ALL. the only ea related charge is for jedi:survivor, which i purchased AFTER the horse ranch expansion. this is *** unacceptable.
Tabatha
I don't have my email anymore
My complaint is that I have an old account that I cannot get into because I do not have that email anymore. So I made up a new email like they said to do and I can't get into that one either. And I got over 70 something games that I would like to play with The Sims. Can someone get back to me please and thank you. I would like to play my game
Alexia
Origin will not work!
Original review Jul 22, 2023
This is ridiculous! Origin just stopped responding and goes blank after asking for login info. Ive trashed and reinstalled, Ive used the reset origin tool, Ive cleared cache. Nothing has worked. My macbook air is only 3 years old max. I want it to either work or I want a refund for every game Ive bought!
John
M24 Closed Beta Next Gen Discount
I found a message from a dev saying the beta has come to an end??? What the *** is this? I wont get the discount after yall deleted 3 of my franchises because u guys decided to end it a month after it came out and I didnt even get a chance to go in the game and pre order with the 50% off discount. Respectfully, I better get that discount that u guys promised me and everyone everyone else whose franchises got deleted because of your *** problems with your game. Why did u make the link for the discount in the closed beta ONLY FOR NEXT GEN?? Why isnt it in the same place for everyone and why did you close the beta a month and a half before the game even came out?? I was promised a discount, so please just open the beta back up.
Tyson
My EA Account was Wrongfully banned on 9th of April 2023
Hello EA; I will email you again in till it is reverse and I will continue to do it in till it is changed or I speak to someone of higher authority Read the whole appeal please. I know you guys are tired of me constantly emailing you about my account being banned I know you have not done all your investigations because if you did you would seeing there is No hateful conduct being committed and the meaning of hateful conduct as is follows: "offense against a person or property motivated in whole or in part by an offender's bias against a race, religion, disability, sexual orientation, ethnicity, gender, or gender identity" The thing that I was banned for was this "Were not retarted" I'll make this simple look and read the sentences first word is were which gives you an indication that I'm talking about myself and my friend who is being attacked from the person we got into a game with the rest is saying Not retarted so there has been no directed attack on someone who is that when the person who was in my friends game recently and said "I hope you retard of friend is enjoying he's ban" in a xbox message that there is a hateful conduct as he is targeting someone who suffers from a disability and I myself is autistic and suffer from many disabilities and I also have multiple friends who suffer from autism and many other disabilities and they still get bullied on your game called Apex Legends a game that they love but cannot enjoy due to people being hateful towards them so as I will say this My account that I have put sweat and tears and hundreds of dollars into the game to get WRONGFULLY BANNNED while the rule breaker is still allowed to play continues to break the rules in your game. I will continue to email you about this in till the right thing is done because I was talking to one of your game testers and they think what you did is wrong and one of Apex most well known players and they believe I should have a second chance and if I screw up I stay permeant banned forever and you if don't listen to your community than that's mistrust my reasoning for the comment I made "were not retarted" is in self defense I was attacked and so was my mate and if you can't see that and refuse to unban me than you have sided with the person who makes people who don't want to play your game feel unsafe and not want to play the game anymore. My Xbox Live name is xNeteyamx EA ID is MagniSux Email tysonv1110@***.com Phone Number 043631**** Enjoy and expect another email soon about this if you tell me the same thing again :)
Sandy
Resolved: Website won't take my card info so i can buy an expansion pack!
Updated by user Aug 01, 2023
Company resolved the issue.
Original review Jul 02, 2023
I HAD AN OLD BANK CARD SAVED TO MY ACCOUNT... WHEN I LOGGED IN TODAY TO CHANGE MY CARD INFO, IT STILL SENT THE SAME OLD INFO TO MY BANK FOR VERIFICATION... THEREFORE... I COULD NOT BUY THE EXPANSION PACK THAT I WANTED!!! SPENT A LONG TIME ONLINE CHAT WITH SOME CHICK FROM ANOTHER COUNTRY THAT COULD NOT FIX THIS!!!
Johnnie
Installation problems
I'm extremely frustrated and sad at this point I just bought a complete Harry Potter sorcerer's stone PC CD-ROM or so I thought and I can't even play because I don't have the installation code. I'm willing to do whatever it takes I can provide any information you need this is one of my favorites from childhood was so excited to play again just to troubleshoot for 24+ hrs straight now. Please please please get back to me my name's Johnnie Ray Johnson III my phone's 541-819-**** my emails johnnierj3@***.com please and thanks will do what ever it takes
Lesa
Missing content
I bought an expansion for a game on the EA desktop app and now no amount of finagling or workarounds will let me access it. Upon searching online, both with affiliate and third party websites, I found that none of the recommended ways to remedy the app's failing actually worked for me. If this is not rectified within a few days, I will be getting my money back.
Kiya
My sims4 is acting up and no one not helping me
I cant save my game and I cant see none of my cc and it would not let place my house because it keep saying game is in progress and I payed for so Im wondering whats the problem but no will not help me
Godwin
Resolved: My EA account has been hacked by this aliengaminghub
Updated by user Jun 24, 2023
Company fixed the issue and I have been provided with apology.
Original review Jun 24, 2023
This account aliengaminghub called me and said he want to activate his fifa 23 hence he want me to help him .after giving him my credentials he logged me out and changed my account name from rabboni2 to aliengaminghub.please help me retrieve my account .I have FIfa 22 and Fifa 23 I bought
Skull
Resolved: I've spent 2 days trying to get a refund for a DLC I already owned that EA didn't tell me about.
Updated by user May 24, 2023
Company fixed the issue and I have been provided with full refund.
Updated by user May 20, 2023
Oh, I'd like to add that I have no intention of contacting my credit card company about this purchase - #1, it is 16 dollars. #2, they ban anyone who does this, and I'd like to actually keep my account.
Original review May 20, 2023
I've got an Ultima Online account. EA bought UO in 2004. The integration with UO accounts has never been good. When they moved it to Mythic, it got even worse - they lost people's accounts entirely, bits and pieces of peoples accounts went missing, it was a mess. Now that they've moved on to Broadsword, the support from Broadsword themselves is OK, but the support from EA is abysmal, and the poor integration of the two account systems is still everywhere. I returned to the game after a 10-year break. There is little purchase history for UO on my EA account because of spotty record keeping on their part and the numerous moves/mergers they've done with companies. I was being advertised at to purchase the High Seas Booster on the launcher. I figured it was new and I didn't have it, because my account is 19 years old and I can't remember everything about a 23-year-old game. I purchased it from the EA store - at no point during the purchase process did EA warn me I already had this product. I discovered it only when I went to activate the product key on my UO account, and the activation failed. I confirmed via Broadsword support that the account already had High Seas on it, and that is why the key wouldn't work. When I came to EA to try to refund this, since its their shoddy system that allowed a duplicate purchase, I discovered just how much of a MESS, AN ABSOLUTE MESS the email support is. Every reply I gave via email would create a new case number. I was sent a reply from a customer support agent requesting a reply, with only one problem - the email was sent from an account you can't reply to. When I replied to the same case I already had open to respond to his/her inquiry, it closed the case on the EA website. So, I tried live chat. The person I was speaking to was not a native English speaker. This is common and not the rep's fault, so I did not take it out on her, but it was impossible for me to try to explain the concept that EA's system screwed up and sold me DLC I already owned, so even tho their policy states that refunds for DLC "aren't possible," I should get one. I did eventually get across that they messed up and an exception should be granted, and the rep said she'd escalate it to the "concerned" team...via email support. So a new case number, more friggin emails, and she put the case in the wrong game, so now I'm going to be speaking to some poor sucker handling Pogo, not Ultima Online. This experience is on the level with Microsoft support we had in the 90s, where you'd sit on the landline on hold for 4 hours and get hung up on. Please, for the love of god EA, fix this system.