Edens Moving Services Overview
Edens Moving Services has a 2.9-star rating, derived from feedback provided by 74 customers. In the Moving and Storage category, it secures the 18th position out of 476 companies.
Rating
Contact Information
Website
edensmoving.com
Phone
(877) 887-8248
14800 E 35th Pl #600,, Aurora, Colorado, 80011, United States
Edens Moving Services Reviews
Troy
Horrible Experience
Updated by user Oct 30, 2021
NO changes
Original review Oct 29, 2021
My items were damaged and packed horribly. Most of my larger furniture items were broken or marred and a daybed that wasn't meant to be taken apart was forcibly broken apart to pack. I has taken my about 5000.00 to replace dishes, mirrors, furniture, and clothing and $16,000.00 to pay the movers. I am being offered $262.00 for damages and when I try and contact people at Eden and their insurance claims office, my calls are never returned. They don't care how they handle your loved pieces because they know they will not have to pay restitution for damaged items. Not to mention the fact that my delivery only included one man and his teenaged son making it impossible to complete my delivery without me helping for 12 straight hours. I was told I that I shouldn't have helped!
Taysom
Amzaing Work
My whole move went excellent. The movers helped me wrapped the furniture well and quickly got it into the truck. At the destination, they laid down protective flooring so that they wouldn't mark up the floors in the new house which was really appreciated. They quickly unloaded the truck getting all the furniture into the rooms and they followed my instructions perfectly and moved it where I wanted it. I will definitely use Eden's Moving Services again.
Harriet
Wonderful experience
I highly recommend Edens moving for any of your moving needs.We had a wonderful experience on our recent move from Denver Colorado to Albuquerque New Mexico. The movers were very nice, very careful, and quick. They were able to move us out of our two-bedroom apartment on the second floor with zero issues. Everything delivered as it was packed with zero scratches or broken items. Way better than the experience we've had prior to this move. We will absolutely book our next move with Eden's Moving.
JR
Worst experience ever. Beware!
Moved on 6/2718 . My possessions were not delivered until August of the same year. Eden’s works with brokers who are less then reputable as well as the insurance company they work with.The entire experience was very stressful and customer service gives you lip service. I would never recommend Eden’s and also ask any mover if they are brokers before you commit to signing any contract.Check reviews.
Mike
Horrible experience with this moving company
Required to pay upfront then we needed to change a date, we had to pay additional monies because we were “locked into contract” we tried to discuss this with the people who claimed to be in charge and it was handled unethically. Countless damages to our boxes and furniture! Every box had *** or rip in it. Every box looked as if it had been dropped, rolled or thrown. My furniture looked like it was left on a dock got wet and then stored wet. A post was lost to an antique dresser so now I can’t attach the mirror. My rolltop desk was crushed, delivered to me with the legs just dangling. I can go on and on. I’d be cautious in hiring this company. What’s even more unsettling is you must submit proof of damages by submitting details through photos, documents etc etc to get peanuts for the horrendous damages done by this company. They should have a claims adjuster come to your home to see the actual damage done 1st hand by this moving company. I had to sign every page of their contact and noted the damages! and the Driver had to sign after me!!! That should have been sufficient documentation for a claim. The Driver acknowledged the damages! It was horrible! I have decided not to involve myself any further with this company since they were very deceptive. I can’t put myself through more aggravation just to collect peanuts$$$ for all the damage done to my cherished possessions. I have all the photos and am still trying to repair and replace my damaged furniture.
Anonim
Bad people give bad service! Who takes advantage of seniors?
My roommate was electrocuted and was hospitalized for six weeks. His doctor stated he had to not do stairs, nor driving. I found a wonderful apartment that filled his needs perfectly. I had been taking to Eden’s and did my due homework. It seemed that their biggest issues was getting clients to pay them after they committed fraud. The BBB will not take complaints due to financial issues. I made a reservation for 12 pm for a 29 ft truck, a three man team for approximately four hours. They showed up 3-4 hours late, weren’t told they had to pack. Immediately, the boss started raise the cost of this move. Every 5-10 minutes, it was another issue why my bill was exaggerated. It became hysterical! They hadn’t been at the job 5 minutes and he immediately, increased the cost of my move by $900! First it was the difference between medium boxes to large boxes. Then it was that they weren’t told that there was a 1/3 of the kitchen, which I provided the moving materials. Each time, Time was wasted as the office staff who knew the job was found. This leader wasted over one hour calling back and forth. Thankfully, I was able to talk to the office staff but when the office became unavailable the heck hit the fan. this mysterious $900 I believe, after reading many complaints, was a predetermined about and as they well knew, at some point, both my furniture and household goods became hostage. It really became hysterical, none of the movers realized that I may not be able to carry on a conversation in Spanish but I sure as heck could understand. They were bouncing new ideas off of one another trying to figure out what bait I would “bite”! Towards the close of finishing up at our home, they then tried that the truck was getting filled, which it wasn’t even halfway filled and I took pics. Then it became that the office staff was no longer there and although our agreement was that I would pay them in cash for the move, that was no longer acceptable and that I needed to sign an agreement for running the credit card. I was very clear with them and that Michael’s card would not be run until the next morning and with his permission. I had called the bank as I didn’t trust them and quickly found out that the card had been run hours earlier. In essence, I doubled paid and this was exactly what they wanted me to do but I continued to play the game,! We did a final walk through, with me making a list of the items and boxes that weren’t on the truck. Now this move was less than 15 miles and the only “piece “ of furniture they had to move, was our bed. Truthfully, he had no idea what he was or wasn’t supposed to move. While assisting answering questions, with Michael’s injuries, items like our couch, dining room furniture and such, did not make sense. Basically, I reduced what they had to move by well over 3/4. I did the walk through, my son arrived and after making a list of what needed to happen, we took off. We transported the dogs, for them the funds they requested, which now, he was going to rip apart. I think he thought I was stupid. If only ripping a credit card charge could make a charge go away. The lead man and I went over what they had done after I left and he reviewed the costs with me, which he did find that he needed to adjust the costs as they finished early. He had absolutely no idea that this move was only 1/4th of what I had gotten the estimate for and although he was playing up how they worked so hard and got the job done for me. What a joke! He did though, refund me the moneys they had collected for four hours of service. During most of this time, he didn’t allow me to look over the paperwork he had, when he did; I was shocked! This $900 was a “deposit” and these funds were to disappear after the cash paid the bill; this didn’t happen. The next morning, as I had told them that I would do, I called the customer service rep; I had never spoken to someone so vial, he spent the time screaming at me. He said I owed it and I could bank on it that he would get it one way or another; yes! He threatened me. I honestly was concerned for my safety. We stopped payment and again, he threatened me, assuring me again that he would get his money. When I asked exactly what these charges were for, he said it didn’t matter, the judge would side with him. At this point, I had put more hours into this move in the past 24 hours than they did. He finally stated to me that these costs were for tape and paper! Yes! You heard it correctly, now a 900 square foot apartment can cost upwards of $900 if paper and tape! Not only was he screaming but he was furious that this move, which was well documented, only moved 1/4 of what I had gotten the move for but I had also listened to my person who gave me the quote and I had provided all the boxes, tape and paper that a move to the moon could be handled and I had several Uber drivers that would love to be witness for. That they would not only take literally the money for us to eat but also pay for his medications. Honestly, he left us with less than $50 in cash to last over 30 days. U also expressed to this “man” that not only did they only move 1/4th of what they were supposed to but they didn’t move any of the things that I showed him on the walk through. We had three or four more car loads, I was not able to hire anyone else, he left us destitute! Never was it explained that they couldn’t move cleaning products and food stuffs that were boxed; they threw them away, hundreds of dollars, which they didn’t even mention but they asked if I would leave the mops, Brooms and such, items that were never replaced. Although we made arrangements about who would get the key yet they never even contacted our friends. I heard the “excuse” for this one also; this was the reason that 15 miles took over an hour when it took us 15 minutes. I somehow kept loosing and loosing but the worst was that in addition to not finishing the move, I took pictures after pictures of boxes that were damaged, crunched so badly that most of the items packed were broken. It was unbelievable! They said that this $900 was for moving supplies? He probably should have looked inside the box before he said anything as my precious heirlooms; pictures of my kids; gifts they had made me; glassware and China that were antiques and no longer could be used. Thousands of dollars of antique pictures as well as our newer items where the glass was broken. Both of the apartments were like a war zone! Because they didn’t finish what I wanted finished, it cost me costs after costs for not being out of the apartment, a situation they were well aware of. Not only was I dealing with my roommates injury but my mother was diagnosed with end stage breast cancer and was terminal. All of these reports are more than concerning yet I haven’t found one yet that even came close to what I was dealing with and continue to deal with! My mother’s jewelry we couldn’t find and I doubt we will at this point. Basically, everything I had been given over the years; important memories to me. What has happened? Nothing! My calls are ignored and if I am lucky enough to speak to Mr Smiles and Giggles, I’m terrified. I don’t understand how a moving service can leave folks so incomplete and be okay with that! I have used probably 10-14 movers since I moved out here in 1977 and I have never experienced such a situation! NEVER!! Heck! I even moved my floral shop and we didn’t miss one bud vase! This company stole the toilet paper and then grabbed at me that there wasn’t paper towels or toilet paper! I felt terrible about their workers. It was quite obvious that two of the men could not speak English and the guy who was the lead, did speak English but very broken. They all thanked me for getting them food, drinks, these guys were good guys trying hard to make a honest living and these “bosses” had absolutely no qualms about screwing them. I frankly can’t find one ray of sunshine in this situation. I realize that the BBB cannot be the US’s policemen but I am unsure when payment is so tied to service, that although unfair financial practices should be reviewed to substantiate or warrant the costs they are making up! Michael is slowly recovering but after one month, my Momma passed away. No, being treated fairly doesn’t fix the medical issues that occurred but while flying back for my mother’s funeral, somehow I then because I’ll also. My 3-4 Cerivical vertebrate had to be fused and as a medical person, no one can be assured that everything involved didn’t contribute to my health issues. Having to box, then unbox, carrying boxes and moving furniture certainly takes the heck out of a 61 year old woman. I had to most myself. Unbelievably, even the bank seemed to have skin in this game! As I have reported, Michael did stop payment and we did as we were told and sent in all the paperwork we had. Three months later, while doing bills, that $900 was gone again. How you can have most of the bank staff horrified over what had occurred to us and somehow, without notice or warning; simply remove these funds; is beyond me: it took close to a month to even get a return call from this young man but his supervisor and the customer service rep carry the exact same ethics, none, is beyond me! When I spoke to this young rep, he stated that we didn’t send the paperwork to him. When I was able to prove that all documentation was forwarded they way they wanted, THEN, I was told “how do you expect me to call back the 700+ clients that he was investigating. I told him since I wasn’t a customer service rep, I couldn’t answer him in an intelligent manner. However, I did feel it was inappropriate to provide answers like this to customers. Heck! He didn’t even realize that I wasn’t even on the account! Neither did his supervisor! Me signing that form frankly; should have been nil and void; just as they had told me the night before when I called to ask what I should do! Their answer was far different that this supervisors! I didn’t have legal rights to sign an actual authorization and that in this circumstances this form actually functioned in the manner it was supposed to, which was to make sure we had the money to fund this move if I couldn’t get the cash. Additionally, if you look over the form; it is very clear that this was a deposit but this rep denied it. It didn’t matter what I said, this woman just hung up on me when she didn’t like my answers or questions. I did ask her exactly what was I supposed to do on a Tuesday night at nine pm and your goods are being taken hostage with the threats that they would unload them at the movers facility and I would have to pay for this additional service, as well as the time in the storage unit but the cost of bringing out my furniture to me. Although she couldn’t explain why I was given a reimbursement; I could. I stayed with the parameters i was given, less than four hours, 29 ft trailer and three guys. She told me that I should have called the police. My question was how do you request something to be done but don’t know what it is. I request that I am reimbursed this $900, my broken China of which now I only have pieces and I am recouped with everything that was lost, broken or damaged! I have full photos of the damage, as well as paperwork and I can provide witnesses as needed!
Anonim
By far the worst moving company!!!
Last year we moved to another state. Two households. Right of the bat they stold my moms rings. They lied to us. Since we didn't have a place to move into when we got to the other state they said that all of our stuff would remain in the truck for a month and then they would bring it to us. A month goes by and we requested our stuff to be delievered. It came in a different truck and boxes were cruched and furniture broken. Going through the boxes there were a lot of damaged items. Too many to list all. I can tell you this.... between boxes and stuff missing as well as damaged items totalled at least if not more than 1/3 of everything that were to arrive. My father put in the claim as they stated with pictures. He finally got a response. A check for a are you sitting down.... $60.00. What an insult !!!! They sure do not take any pride in their work. Here we are trusting them with our past memories and treasured items and they could care a less. Just goes to show you that the human race is going to *** and I hope that this Edens Moving Company would be the first to go under.
Tyler
Terrible
Leaving this review until the claims process is wrapped up and Eden’s has a chance to make things right. One thing to note about my move – I called and received quotes from 6 different movers and, despite Eden’s being the second highest, went with them because it appeared they had solid reviews (though I now doubt the legitimacy on the majority of the generic 5 star reviews, which I’m investigating for other people who will be moving with my company). Quote: About $2000 after the first call and then $2600 after I called back to confirm boxes and update my inventory. Actual: $3500 Damaged items: 1)Antique painting (The wrapping came off and all corners were exposed and damaged) 2)Antique end table (The METAL brackets were snapped off and bent out of place) 3)2 Custom Wood Stand Up Paddleboards @ $1800 a piece (These were crushed in places clear through the fiberglass) 4)Broken Fishing rods (these weren’t wrapped at all) 5)Several Paintings scuffed (all my paintings minus 2 were thrown in the same box by the movers) 6)Professional racing bike (I watched the mover rip off the speedometer when loading the bike. The bike was never wrapped, and the gears were bent in during the move, basically making it unrideable) 7)Framed Mirror (the frame was shattered in several places) 8)Antique Lane Cedar chest (the finish/siding was ripped off) 9)Antique writers’ desk (two of the wooden legs were ripped clean off) 10)Antique spotlight (metal bent and warped in from being poorly wrapped with other items and being crushed during the move) 11)Metal wardrobe rack (the metal tubing was crushed and bent) 12)Bed frame (wheels to the bedframe missing) 13)Brand new Dryer (dryer *** missing) There was a lot more items that were damaged in boxes (ceramic vases, glass cups/bowls, etc) but I only included items that were wrapped by Eden’s and damaged either due to poor wrapping, being crushed due to improper loading or simply being thrown from the vehicle when moving the items into storage. On delivery, the movers said this was the second worse move they’ve experienced (which is especially concerning considering this was a simple one-bedroom apartment move…). The movers themselves were appalled with how much damage I received and wrote down all of the damaged items, the reason behind the damage (poor packing from Eden’s) and signed the doc because they mentioned the claims process is very hard and, if you don’t have some sort of evidence that the damage was due Negligence (i.e., Eden’s movers improperly packing the items or physically throwing them when moving in and out of storage), you typically get screwed. After delivering all the damaged goods, the movers then stayed in my apartment and discussed how much time they saved me for moving my items and requested I give each of them a tip. After the move, I called and emailed several times before someone finally talked with me about the move. When we were on the phone it became apparent the person had not viewed any of the pictures I had sent and was unaware of the extent of the damage. During the phone call this person became frustrated and ultimately punted me to the claims process and said they might be able to add a small % of on top of the claims (which would likely equate to less than $100 since they cover by weight and not the value of your items). The Eden’s folks did not offer to come inspect, fix or replace any of the damaged items, even though I had the signed document stating the damage was as a result of them not packing things correctly. Currently, I’ve requested surveillance footage of the storage facility as it is apparent my items were not handled properly and likely thrown from the truck (you don’t get this much bent metal and crushed fiberglass from a couple things being stacked improperly). I’m also in the process of reaching out to Google to review the IP addresses for their reviews as it appears that, whenever they get a bad review, they are somehow peppered with good/generic ones to bring up their overall rating. If I don’t hear back from Eden’s following the claims process, I plan to file a report with the Better Business Bureau, the American Moving and Storage Association, the Department of Transportation and have them permanently blacklisted from my company so this doesn’t happen to other people. Note to Eden’s: Please make this right. I called the claims folks and they mentioned it could take months before I get reimbursed (you have to physically mail in a signed form along with printed pictures) and the total amount will likely only cover a very small % of the damage (likely only $50 - $200) . When I mentioned that the damage was caused by the movers improperly packing my items, they mentioned that I should probably take that up with the movers themselves… I want this resolved and don’t want to be punted back and forth between claims and Eden’s.
Nick
Great movers hard working and efficient
I booked these guys after seeing their truck at a red light and from the first call they were honest, reliable and trustworthy. I booked them for a long distance move from Denver CO to Santa Monica CA and extended their services to packing and storage as well (what they called the VIP service). We had a wonderful sale representative, name dawn and she helped us getting this job done in the fastest and easiest way. The movers on both locations were great. Fast, hard working and friendly. they did a great job packing our art in customized boxes that they build on the spot, and other then one old book shelf unit and my wife's dresser (that also was not in the best shape to begin with) everything else came back in one piece. Thank you all for a great experience.
Rowan
It was a year ago this month that I hired Eden to help me move from one state to another. I was so disgusted about nearly everything I did not even attempt to contact them or write a review until now
I was disappointed in so many ways with Eden Moving Service I don't even know where to begin. Of course, they were nice and courteous, and made multiple contacts as I arranged the service with them. But after that, all details were left to the wind. Yes, they eventually got (some of) my stuff to me but with so many disappointments that just kept coming. And I do not even expect perfection, just some variation of honesty and integrity. They were late picking up my stuff (after some drama about truck size that I had already addressed with the company rep. and had paid for a different size truck, but the driver knew nothing about that upon arrival for which I was chastised and caused a delay for the pick up of my worldly goods, etc. etc.) The estimate for moving service I had been quoted and per written agreement was nearly doubled when it came time to pay (after which they were holding my stuff hostage and gave explanations about so many extra fees and costs I still do not fully comprehend, yet with the multiple contacts prior to pick up, wonder how that happened?), my belongings got to me tightly squeezed and stuffed in a semi-truck in a most precarious way, which would not have necessarily been so bad if they would have otherwise valued my belongings and the expense I paid to get it all to me, as there was a huge number of broken things - little things, big things, expensive and non-expensive things, but all useful and important to me. Also, they did not even bring all the stuff from my prior house, explaining they didn't have enough space for it in the 2nd truck they brought when, in fact, I had arranged for and paid for a larger truck because I knew their semi would not make it to my house. Apparently it was another opportunity to increase my expense without getting what I understood I was paying for. Either way, Eden presented with pick up complications and delays, dishonored time commitments, price estimate nearly doubled, truck size irritations and rip off, some of my things were not brought and so so many of my things broken. I was so disappointed this company cast a shadow in my life I was glad when the horrendous experience was over and endeavored to move on so I did not contact them or complain to them until now. The entire experience was full of dismay and disappointment. I'm only thinking about it now that I am moving again. I have changed my entire approach to moving which does not include Eden moving.
Leigh
Single most horrible experience
Furniture was destroyed. Boxes were crushed. Boxes were damp on the bottom. Boxes half filled. Boxes overfilled. One dishpavk box filled with items that split the box open ... box held togethet with only the packing tape. No packing material with breakable items. Crockery stacked inside itself amd then set in tje box with no packing mayerial and simply taped shut. A solid wooden bench with end panels broken off ... the middle leg survived. Glass items in moror boxes shatteted. Shel units crushed and shelves broken. Approximately 1/3 of items entrusted to tje packers destroyed. Customer service regurgitated policy about their limits of liability and referred me to their insurance carrier. I have made several moves in my life as a member of the United States Air Force. I have moved across country as well as overseas approximately 30 times. This move was only from Los Alamos, New Mexico to Killeen, Texas ... a dustance of only 650 miles +/-. The packers displayed incompetence and total disregard for me and my household goods. The delivery team was appalled. This is nothing mote than a brief descriptipn of my expetience with Eden's Van Lines. I paid a lot of good money for what was desctibed by Barry in sales as their 'white glove' service. I trusted them with my stuff. I believe Barry as a representative of tje services Eden's provides ... sevetely overstated their abilities. Perhaps proper training is needed? Perhaps proper supervision is needed? There are too many photos of the evidence. I was told that without photographic evidence ti support my claim their insurance carrier would not pay anything. This is my first ever moving experience that requires filing a claim. This beyond a few items getting damaged or broken. This is the result of incompetence and lack of respect for me and my stuff. To those wbo read this review ... this is the information ... do with it what you will.
JOHN
DO NOT LET EDEN’S MOVE YOUR STUFF!!!!
We have moved all over the world and this was by far the worst moving experience. It started to go bad right after the contract was signed and turned into a complete nightmare in the end. Here are just a few of the lowlights. - We received 2 inaccurate estimates from 2 of Eden's estimators (missing items, 2 different long-distance measurements, added unnecessary wardrobe boxes & dish packs, used different prices for packing material). - Jerked around by the 2nd estimator (Shakar) on re-estimate window. He moved the window twice and never called us. We had to call him when he missed each window. - Foreman (Miguel) on the pick-up (in CA) wanted a "pay-off" for doing the right thing on the agreed price. He then got angry when he and his team didn't get a tip. It felt like a "shake down". - We were charged for Carrier Pack materials that were either never used or were packed so poorly that the items arrived broken. The best example is packing our 55" TV in a picture box with 2 pieces of paper (no blankets, bubble wrap - nothing). We paid extra for the Carrier Pack materials expecting a professional mover to know how to pack these items. It was almost as if they did it on purpose since we wouldn't pay them off. Total incompetence on the part of the foreman (Miguel) and his team. - Upon arrival, the 55" TV was damage beyond repair, our 2 floor lamps were destroyed, and the TV stand had a chuck taken out of the side. And, we paid extra for these to be carrier packed!!!! - Even the foreman (Benedict) on the unloading side commented that this was the worst pack he had ever seen and took pictures himself. - After notifying customer service (Gary), we got the run around for 2 more weeks and then received on insulting offer of $125 and a comment that stuff breaks and his explanation was that "accidents happen and our movers are human". I cannot believe that the BBB can give Eden's Moving Services an A+ rating. This company is the worst run company that I've ever come across. The movers aren't trained, the foreman and estimators are unethical, customer service is horrific, and the owners don't take accountability for their company's mistakes/bad behavior. Throughout this entire nightmare, we always had to chase Eden's and we only got excuses why it was so difficult to get any information from them. You would have thought that one of the owners would have reached out to us given everything that happened - radio silence from them. Please do yourself a favor and don't let Eden's move your stuff. Don't be tempted by the low price like we were. You will pay for it in the end because you will have to replace all the stuff they break, and you will have a horrific experience. One reason I gave my business to Eden's was because they are a small family business and I like supporting small businesses. Well Eden's give small family businesses a bad name. The owners of Eden's should be ashamed of the poor way that they conduct business. I have no doubt that Eden's will not be in business very much longer and the few employees that they have left should run for the hills. To the owners of Eden's, just remember that karma is a bitch. I'm happy to speak to anyone about our horrific experience. Please call me on 408-510-****. John & Linda Russell
Nathan
Stay away from this moving company
This moving company should not be used. We moved from Colorado to Virginia. The guys that came to pack up our stuff were fantastic. Very fast and packed most of our belongings with care. The crew that came out to unpack our belongings on the other hand did not care one bit. Not only were our things damaged, but they also damaged our walls in the process. I have chunks of drywall missing from our walls. I contacted the person that had scheduled and worked with us for the whole process and have no heard back in over a week. So if something is wrong, they will ignore you and not respond. This was unacceptable and could have been avoided had the crew taken their time in bringing furniture in. The refrigerator liner was punctured and our washer was damaged and scraped.
Margaux
Lied about how they would pack art and TV
I moved from CO to FL and they sent a lady to look at my place and give an estimate and she assured me they would wrap all the art, TV and furniture. Basically if I didn't pack it myself it was damaged. They threw my fine art In boxes carelessly with paintings facing each other (um no) and then simply wrapped my TV In a blanket... Who thinks that would work? And not to mention every piece of furniture was dented, scraped or broken because Edens idea of wrapping means one round of thin plastic wrap. I'm furious. I didn't even complain untill my TV was shattered... And they said they can only replace 60 cents per pound even though they charge like 15-20$ per pound
Anjela
Super professional, hard working and friendly!
We hired Eden's to move our home from Aurora CO to Belle Vernon ,PA. We used their storage service and they also packed everything for us. Overall, they did a fantastic job. My brother-in-law used Eden's moving services and recommended them to us for our move he used them for a local move in Aurora CO but he knew they also offer out of state moves. I contact them for a quote, spoke with Barry and he did an excellent job in customizing the moving process to fit our limitations and our budget. He went over with us on every single item to make sure we have an accurate estimate and that we labeled all our valuable items properly. He also helped us get the third party insurance package that from past experiences I don't recommend moving without one. This is our fifth long distance move in the past decade or so and with Eden's we had without a doubt the best experience. A couple of days before the move they sent me an email with a time frame of when they would be arriving. They came to our home on time with all the packing supplies and materials, they packed everything so carefully that their were barely any damage and it took us forever to unpack everything. The movers and the packers worked so hard to pack and load everything. They were super professional, polite and friendly! The drop off took a about a week more than anticipated but still with in the time frame that was set and The team got to our new home, unload everything according to all our labels and they also were very fast and efficient. I Would definitely hire them again once I know were we are moving next year and I definitely recommend them and their services! To Barry, to Eden's movers and packers, we can't thank you enough for your hard work. Thank you so much! Mike, Angela, Aiden and Lorrie.
Ravi
Resolved: Sucks big time - avoid like Plague please
Updated by user Jul 01, 2018
Gary from Eden services was awesome. He helped me resolve things in an amicable manner. The items were delivered in a reasonably satisfactory condition.
Original review Jun 01, 2018
Was promised the moon - but 12 days in - my stuff is traveling across the different states in US of a in different containers with no ETA - they are the worst of the worst when it comes to customer service - and despite the best estimates - they still got me to pay up more . Not at all professional - better service is available in Somalia !!!