Ecowater Systems Overview
Ecowater Systems has a 2.3-star rating, derived from feedback provided by 180 customers. In the Utility category, it secures the 37th position out of 639 companies.
Rating
Contact Information
Website
www.ecowater.com
Phone
(800) 808-9899
1890 Woodlane Dr, Woodbury, Minnesota, 55125, United States
Ecowater Systems Reviews
Blaire
Confirming todays appointment tues16?
No complaints .. just get a approx time our appointment is its listed 12pm to 4pm? We need to go get the protassium for our machine Thank you Linda Woods 6244 TreehavenCt Lancaster,93536
Alan
So other people are aware of the dissatisfied customers who hate Ecowater Systems for the total rip off they are
Was quite high priced even in the beginning. My system is only a three stage system yet it costing me almost $400 to get all 3 filters locally. Steer clear of the manufacturer and go with anyone but Ecowater, you will be so glad you paid attention to this review. Keep in mind I've had my system for over 15 years and have felt nothing but being totally ripped off. Do not let this happen to you. A.B. SLC, UT
Anonim
No one available to fix rented machine
1 month ago my rented softener got an error code. After many attempts via phone and email, not one person responded to our request to have it fixed. We have had rusty water now for a month. Terrible customer service, terrible reliability! Do not rent from them
Anonim
It's a Total Scam. I was told absolute LIES by the Waynesville NC business.
*** Poor customer service ! It never worked from Day 1 ! On one of their visits one employee didn't even get out of the truck . Their communication skills were less than adequate.
Anonim
Broken equipment
I have a rental with eco water. It has an error code and is not working currently. Leaving us with rusty water , I have called 3 different numbers to finally get a response saying they are not sure when they will be in the area to fix the equipment, we cant drink our water, or wash clothing .. very poor customer service!!
HIKMAT
Way overpriced and very expensive replacement Filters
EcoWater company is one of the most overpriced I've seen, way overpriced. worst customer service I bought a $6000.00 system through Costco Wholesale that doesn't worth $600.00 They use Costco name to make their huge profit. I am not sure if Costco Wholesale is aware of that or not. If you are in for Water purifying system, check online to find many companies with great systems that cost a fraction of the price you would've pay for EcoWater System.
Robert
Purchased an ETF2300 water system. worked kinda for 3 months therafter for the next 4 months totally useless
The distributor sold me on a ETF2300 unit. My problem, was rust was staining all sheets and towels. There is a 3.5 micron filter after the unit to supply water to house. Paid well over $3000 I was sold the wrong unit or the system IS NOT WORKING HELP HELP HELP PLEASE bbachman@***t .net
Anonim
Lucien was here to fix a problem with my water system.
The water filters were recently changed and the indicator light on the faucet would not reset. Lucien found the problem and fixed it. Was very polite and informative.
Alaija
Horrific experience
My review is long and a horrible experience. You might want to read it to see what could happen to you before you even think about buying from this business. Our dealership is in Plant City, Florida, which will give you an indication this is going on throughout the country. In 2019 We had Ecowater Systems come to our house and install a water softener for our home for over $4000. Without our knowledge, they spliced the wires together to have it reach the electrical outlet outside the house. This was approximately 6 ft away from the unit. February 15 of 2020 we noticed it was failing and made an appointment for service. After getting the run around from the front desk at this company, we paid $227 not only for the service call but, to order a reverse osmosis filter for under the kitchen sink. After scheduling, we endured three no shows and an obstinate front desk of this company over the fact they had taken our money and on one was coming. On February19, 20200,0 the techs came and started to replace the wiring by splicing it again. Thankfully the tech had a trainer who directed him to go to the service truck and get wiring that would fit. While he was doing that, the trainer came into the kitchen to replace the reverse osmosis filter. On Saturday, February 20, 2021,1 we woke up to 4 rooms in our home flooded with water. I called the dealer to get someone out here to clean up the mess, only to be told they dont work weekends. When I suggested he might want to get a damage control company out to deal with the water seeping up through the hardwood flooring, I was told they would be out the following Monday. This left us to try and clean up the mess ourselves with whatever we could find to soak up the excess water. On Monday the trainer came to the house looked at the filter and said"yes we got a few of these in a truckload' Then asked me to hand over the defective product which I did after taking pictures. He then left. That was the end of Ecowater's involvement with helping us clean up or repair anything. It is now December 10, going into the new year and creeping up to February. Here is what's going on. Our wood flooring is ruined, there is black mold trapped under the kitchen cabinets, both which are curling and peeling from the wet wood. The appliances, the island, and making its way up the drywall. The family room dining room and living room hardwood floor is separating, splitting. Our eyes are watering, we are coughing, there is a hanging in the air of mold. We have been battling with this company for damages since March, producing everything they ask for. I just gave them some pictures, since we became suspicious early on. After waiting for them to rectify their defective product sale. We were still ignored and pushed away, including a phone block by their manager. Yes, pictures of that also. In May, I called a restoration company in to check what was going on. The results were astounding. We were living with invasive black mold and yes it's dangerous. They also tried to work with this company with no results. The damage was now reaching $50,000 which, could have been prevented. In May, they tried to close our claim without our knowledge. Heard through a contact, they self-insure themselves. June, July nothing August. The Hillsborough Consumer Protection Agency got involved with our very cumbersome file that we produced. This company is giving them a hard time too. Gaslighting, you might call it. I have been encouraged to contact all agency's including state and federal for consumer issues with this company which, I'm doing now. This company is the worst by far. Their product, their customer service, their warranties, their attitude, their employees. Add it all up and it spells horrific. In short, go to a company that stands behind their product in full view, instead of hiding behind a bush. They are out there, and they are good, of course anything is better than the mess they created, and then made us live with. Do your research and you will be very happy. Too bad your have to give a 1 star on these reviews. They don't deserve that either
Castle
Unreasonably priced
Costco upcharges the dealer about 25% to be in their stores to sell their product. The cost is passed on to the consumer. So for any company in there selling roofing, water filtration, etc, you are charged far more for the product than you need to pay. If youre in Connecticut, they charge more than $6k for a softener and a RO in Costco and Ecowater only has 1 dealer in the State. There are a lot of other decent brands out there that will do the same job and not cost you an arm and a leg along with your first child.
David
Complaint
I had my irrigation system installed by Peters sprinkler systems in 2019, 2020 I had a service call for them to come out and adjust the sprinklers. Took him about a half hour. At that time I paid $99.95 for the service call. Now 2021 my timer is not working properly, so I called them to come out and fix it and they told me the service call is $188, thats ridiculous. In one year to go up almost 100%. So I will use a different sprinkler system company that stands behind their products and doesnt charge an arm and a leg to service what they put in at a reasonable price.
Richard
Lack of Support
System needs service due to failure after freeze and power inconsistencies, but after several calls and promises of system tech visit - nothing.
Alexa
Very happy w/ products
Stu was my sales person here in Blue Springs Missouri, Tyler was our installer, both great guys. Both very helpful and explained everything to us. Tyler listened to my suggestion and ideas when installing all the equipment.
Bruce
No refund for products not delivered
My mom who is 90, placed an order in November of 2020 for a potassium iron filter. It was never delivered so I contacted Sears Parts Direct because that is who Ecowater told her to order through so they could fill the order. The order cost $180.00 and was never shipped, so I have been trying to get her money back. So far I have talked to 6 different people and they assured me the money would be refunded. Well here it is January and still no refund! I'm going to call the Federal Trade commission and register a formal complaint against eco and sears.
Tiffany
To warn others not to get ripped off
Purchased a home in AZ with this water softener and RO system already installed. EcoWater equipment and parts are ONLY available and serviceable by an official EcoWater dealer/distributor. I contacted the representative listed on the manual (All About Water, Chandler AZ) they installed the units in the home. Our RO first started leaking and then stoped working. It took over a week to get an appointment. Finally when the tech arrived it was nearly 6pm and we were eating dinner awkward! The RO manifold needs replacing cost $577 (only 30 day warranty) OR an upgrade was recommended @$1,521.90. We decided to take some time to think about it and do more research. We paid $95 for the service call and the tech serviced our water softener for an additional $69. He was sure to tell us our water softener unit was "high end" and cost over 5k new. I am not sure what's so desirable and great about EcoWater systems?? There seems to be plenty of RO systems available at affordable prices. If I could purchase the manifold part from the company, I could install it myself especially since parts only come with a 30 day warranty. Costco often offers only the best but in this case I am not sure. Could someone please enlighten me.
Gabriela
HORRIBLE SERVICE.... MISTREATMENT BY "MANAGEMENT"
This may be long but worth the read. Please bear with me. we recently moved to Kansas as a military family. Because of the coronavirus situation there was no available homes inside the military base where we would normally stay. Therefore at the choice of staying in a hotel room indefinitely or renting outside what we could afford but very substandard, my husband and I decided to purchase a home as it would be cheaper and better than renting or waiting. Needless to say, we ended up making a few trips to Home Depot for ideas and supplies for our new home, in one instance, at the entrance of Home Depot, we were asked to put our names down for a $200 gift card drawing. A few weeks later we received a phone call from HD saying that the drawing would take place in a few weeks but that had been selected to receive a FREE water testing. Of course we jumped in and scheduled that right away. Lo and behold someone shows up to our door at 3:59pm, he was wearing no HD uniform or anything which seemed odd, and he by the name of Spencer Wilson immediately sat down on the floor with my son to play. I was painting the ceiling and my husband was downstairs installing a light fixture. I called my husband up and that's when Spencer got to business, he wanted to see our water supply, the house came with a water softening system, which he proceeded to tell us it was very old and it was probably not doing anything, then we headed upstairs for the other "tests", he opened his suitcase and immediately began a presentation. One full of engaging questions and conversation all of course with the intent of engaging us and suggestive selling. We are not rude people and of course welcomed him in our home and were trying to be good guests, I stopped painting, the light fixture was put on hold, pretty much everything was stopped to allow this person to administer said tests and our undivided attention. Our home is still empty as we do not have our furniture because it is in transit from our last military installation. It was a very long, arduous presentation, My 4 year old also kept interrupting because he was bored, it was past dinner time, every one of us was tired from the long day of working on the house, and Spencer was very adamant in his presentation of the Ecowater system. it seemed as though he wouldn't take "No Thanks" for an answer, and my husband and I felt pressured into this purchase. Again, it was late, it was past dinner time for my son, we were tired and not thinking straight and we accepted so we could just get he presentation done with and get some food and much needed rest We agreed to $100.95 per month for the water refiner and the air filtration system for "6 to 8" years, which according to Spencer, the bank would call us the day after with better details on the payments. Spencer left our home at 8:57pm. 5 hours later!!! I have proof of this as time stamps from our surveillance system. Installation took place the very next day on Friday, another 5 hours where I was left alone finish what I couldn't get done the day before because my husband was with the technician and my son. Still no one called from any bank/finacial institution to go over the amount of payments or anything of the sort. After so much work we took a free day on Saturday to go to the city in search of some lamps and other trinkets for our home. We also took that free day to do some research on this new water refiner system that we had purchased. The research we came up on was very vague, every time we would try to look for prices from Ecowater we were met with "enter your info and we will contact you" message, we talked and did more research and determined that this system was really way over priced, out of our budget and just not right for our lifestyle at the moment, in addition to the big uncertainty of 2 years of payments between "6-8" years which at $100.95 a month, it represented over $2,400. On Sunday as we were back in the home working, we contacted Spencer and apologized for the whole ordeal but asked if we could cancel. We had until midnight on the 31st to cancel. Sunday was the 30th, Spencer told us he couldn't cancel and would reach out to his manager because they had the authority to cancel. We waited to hear back from Spencer so we reached out again and he confirmed that his regional manager Matt Bump would get in contact with us, and that he normally got to the office at around 10:00 am. Today, Monday 8/31/2020 at 10:09 Matt did call. we both spoke to him and told him everything I have mentioned above, and he kept asking if there was anything he could do, like maybe lower the payments, we kept telling him we just wanted to cancel and he would keep saying he would call us back and see what he could do for us. This went on and on and on for the day, we spoke to him again at 4:21 pm and again he said his "let me see what I can do for you guys" when we just kept telling him we wanted to cancel. at 6:11, as we were headed back to the hotel for the night (since we still have no furniture) we called again having not heard anything back. He did not answer and I left a message, I mentioned that this was an official cancellation noticed, that I was done playing games, to please come pick up the system and we were done with them. at 6:21, he called my husband letting him know he had worked out some deal and that we would only pay $49 for the water refiner (they would cancel and retrieve the air filtration system) for 66 months. The total to the water refiner system would then come up to $3,234, which is still way over priced compared to all the other water refiner systems in the market. We again apologized and said thank you but that we wanted to cancel, at that moment Matt got very rude, claimed "this is ridiculous! ok thanks, I'll send someone to remove the system." and hung up. just like that. Then had the audacity to call back once again and proceed to tell my husband that "he had done the impossible and gotten us a deal of a lifetime and that it was all for nothing". we had been telling him all day that we wanted to CANCEL, and here we are getting the blame over why he went through all of that. Needless to say I hope this company comes to pick up this system and we are glad not to have to deal with runarounds and rude attitudes from managers who are pushing people into doing what they want them to do. This was certainly a HORRIBLE experience, I couldn't recommend this company to anyone because they mistreat customers when they simply just want to cancel.