Ecobee Overview
Ecobee has a 1.9-star rating, derived from feedback provided by 30 customers. In the Security and Protection Services category, it secures the 56th position out of 206 companies.
Rating
Contact Information
Website
www.ecobee.com
Phone
(877) 932-6233
25 Dockside Drive, Suite 700,, Toronto, Ontario, M5A 0B5, Canada
Ecobee Reviews
Diania
Defective Thermostat, And 1 Good-1Bad Customer Service Phone Rep
Original review Aug 01, 2023
The device malfunctioned and is being replaced. The first rep I spoke to on the phone was a dimwit, and made the company's reputation look very bad. Fortunately, the second rep named Asha, was much better, smarter and customer-oriented. If it wasn't for her I would give Ecobee 1 or Zero stars based on the first rep being a complete idiot, rude, unintelligent, and someone who should not be representing any company!!
Dana
Unable to contact for defective product
Updated by user Jan 05, 2023
Ecobee made good on replacement thermostat. They actually upgraded replacement to higher end product with much better features. Learned text is better than phone and or email when contacting staff.
Original review Jan 05, 2023
Called weeks ago and after on hold for 30 minutes was instructed to text concerns. After text finally responded told to call. Just soent 1.5 hours on hold, finally hung up as I ha e things to do. Horrible customer support. Two year old expensive thermostat broken,unusable. Please contact me at 561 236 **** or at pentzd1@***.com
Dana
Warranty contact problem
Smart thermostat under warranty broke and had several unsuccessful attempts at getting replacement. Company made good on product replacement and actually upgraded to much higher end thermostat as replacement. It appears text via WhatsApp or messenger was preferred method of correspondence to resolve issue. Ecobee made it right and for troubles they gave me a much newer, enhanced features unit.
Taryn
My app is offline
I was unable to control my thermostat via smart phone. I contacted an agent and all was corrected in 10 mins. The agents directions were very easy to follow. I could tell that he was well trained in his field. I am very satisfied with my experience and I will be recommending the product to people I know in the future!
Anonim
Terrible customer service!
After sitting on the help line for approximately 2 hours, i opted for a call back which took another 1.5 hours, by which time I had other things to do. A customer service rep set up another call in 2 hours, which was 45 minutes ago. These people have no concept of time! In addition, I have a very simple request with account set up. If you have a simple set up or use a professional it may be easier, but for an experienced DIY person they SUCK!
Anonim
I bought an ecobee smart thermometer with about $250 and got a function about $50 because its network connection didn't work. Asked their tech supported many times, but didn't solve it.
It's called a smart themometer, but the smart function didn't work. I contacted ecobee's technical support many times, but the close the tickets without sloving the problems. Very disappointed.
Anonim
Network connection doesn't work
ecobee smart thermometer has a price of about $250 and a function of about $50, because its network connection funtion didn't work. I asked the company many times, and they didn't solve it.Nnot
Juanito
Desktop pc. access.
Every time I try to access the apps on my desktop pc, I have to call my technician for a code to open my apps. This doesn't happen on my cell phone and other pc I have at home only on this particular desktop pc.
Anonim
Thermostat Constantly Offline
Ive had nothing but issues with our ecobee thermostat. The first one almost burned our house down as it wouldnt stop calling for heat. The replacement isnt much better. It goes offline all the time. DONT BUY an ecobee
Yousef
Bad customer support
Ive had ecobee thermostat for 4+ years. For the past 2 weeks Im facing issues with registering the thermostat. I contacted customer support many times and they are just unable to confess that they are having major issue and that they cant fix customer issues. They are trying to keep this low profile cause they dont want customers figure out what is going on. I would never ever buy a product from this company.
Anonim
Won’t Stay Connected
My second ecobee 3 lite continues to malfunction. It has dropped its connection to the ecobee server several times in the past week. It also went into a slow response mode where it wouldnt recognize selections being made until I unplugged it from the wall and cycled the Wi-Fi router. The first ecobee thermostat almost burned down our cottage when it wouldnt stop calling for heat. Had it not been for a neighbor noticing something was wrong, it could have been a disaster. The cottage was 95 degrees F when our neighbor entered the cottage. Burned through $300 worth of propane in a week.
Yesenia
Install questions
15 minutes and counting on hold for a 30 second question..RIDICULOUS oh..and now it wants more letters...just what I want..MORE wasted time!!!
Yes
CONSUMERS NEED TO KNOW
GARBAGE THERMOSTAT. LONG WAIT TIMES WHEN YOU HAVE TO CALL! - CALL! YA, THAT'S RIGHT; YOU'LL HAVE TO CALL when you have trouble with your Ecobee - all the time. *I have had other thermostats where you connect them - and you a
Elle
Bad product
Updated by user May 13, 2021
Not at all. NEver callNothing
Original review Apr 13, 2021
My Ecobee thermostat stop working after 4 yrs n I called n this piece of S... company doesnot take responsability of their manufacture. DO NOT BUY ECOBEE NOTHING.
Dale
Customer service call
Called because my voice command feature stopped working on my ecobee4 thermostat. The rude customer service representative told me the problem wasn't my ecobee but rather the Alexa service and I would have to call them. He refused to even give me the Alexa service # and hung up leaving me with NO solution. I found alxa service # online and called them. The VERY helpful service rep went through a number of tests and determined it was the ecobee that was melfunctuoning. It's supposed to update its software automatically and mine was running on an outdated version. She helped me manually update it. Thank God for Amazon. And it's the last ecobee product I buy.
Mani
Resolved: Dont buy this thermostat .waste of money
Updated by user Feb 23, 2021
Nothing happened at all.
Original review Feb 19, 2021
Bought it year ago still under warranty but not working so I'm keep calling to exchange it but unfortunately I didn't get it exchange