Easy Climber Overview
Easy Climber has a 1.5-star rating, derived from feedback provided by 58 customers. In the Equipment category, it secures the 51th position out of 656 companies.
Rating
Contact Information
Website
www.easyclimber.com
Phone
(800) 814-3574
1998 Ruffin Mill Road, Colonial Heights, Virginia, 23834, United States
Easy Climber Reviews
Anonim
Easy climber got stuck half way with my son on Christmas day. We had to call 911 for help
I have attempted to contact easy climber . With little results. I have not found anyone in my area that repairs easy climbers. Or residential elevators servim
Anonim
Problem with easy climber elevator
elevator was installed in august 2018. i was impressed with the installer kenny cloughley from harrisonville mo area. loved it until a month ago as it got a few inches from floor it just dropped and the door would not open, called 911 and fire department was dispatched to my home. they were on the phone with mike b in harrisonville who talked them through opening the door. he thought the problem was with the limit switch which he had them install a small thin metal washer under the limit switch. in testing it seemed to work fine, BUT now a month later it happened again but i was testing the operation before i got on it and i heard it FALL at about the same point. what is the permanent fix so i can again trust my elevator that i thought i loved.
Don
Tech suirt
You send me to a call center for a gift card. I wasnt to talk to tech support
Tallie
Terrible!!! i paid over 7k for this device!! took my money and threw me under the bus-
Updated by user Sep 26, 2019
EVERY TIME I CALLED FOR SERVICE NOBODY REPLIED-OVER 5 DAYS!!!! ONE OF THE TECHS STATED THE OWNER WAS RUDE AND STATED I HAD NO WARRANTY- THE 2K includes pain and suffering for my wife as well as the cost of the warranty which was never honored,I will seek punitive damages if no settlement is agreed upon
Original review Sep 26, 2019
contract said limited lifetime warranty- They refused to lift a finger
Adolf
Terrible
After 6 months it stopped woking no sevice available
Barbara
Send-Recall button function
Whoever designed this device should be FIRED!. It is virtually impossible to replace the battery without damaging the device itself. Then, if you get another device, you have to remove most of the lining of the elevator car in order to reach a "learn" button that is virtually on the floor of the car in order to get the device to work with the elevator car. Very frustrating.
Patty
Elevator unreliable and company fails to stand behind it.
I bought the elevator. Just after the warranty ended (1 year), the elevator had problems. The repair person that I had to get was over 500 miles away. He said that the problem I had should have been fixed by the installers as the problem was known and there was a fix at the time my elevator was installed. It cost me $600.00. Now it is now working again as I can't seem to get batteries that are needed. Ordered over 1 month ago, and no batteries yet. Have called multiple times and no call back. Got hung up on when called the sales line. another time they were going to transfer me to the right department, and then did not. Gave me the "number" for the department. It turns out it was the number for the phone company information. This company is a scam in my opinion. My elevator, which is used mainly on weekends, has not operated on a reliable basis since before Christmas.
Mary
Breech of Contact
I just learned today that this company is probably no longer in business. I have 3 chairs, two are inoperable. I've been trying to reach someone for weeks. Not acceptable.
Rex
Crickets
The switch keys have both been broken in the switch. Called all the numbers and then the website email request for help. It has been several weeks of calling and leaving messages. Not a single reply. Now the chair stops midway and won't move. Later it will decide to work again. Calls for help or service are no different. Not a single reply. Buyer be aware you will be on your own for maintenance and repairs.
Donald
HORRIBLE !! Breach of Contract/ Service Department never returns phone calls contact Department of Consumer Affairs-
Purchased product 2 years ago paid in ful- Still under Warranty- Breach of CONTRACT
alita
Horrible service
6-20 2019 ....I called about the chair lift dragging and beeping. I was told to replace the batteries, but given no help as to where to get them. I ended up getting them from home depot but didn't know how to install them. I called back, after several times calling , the person e-mails me the instructions. It was a nightmare taking it apart and replacing them. Then the chair goes up and down ok but now doesn't stop beeping when its not moving. I've called back everyday just to be put switched to an answer machine with no call back I've called service NO HELP again its been weeks now and no return calls
CRAIG
I have paid $24,000 up front
One third down upon signing the contract in April 2018. We were not in a rush and had some medical matters to attend to. Paid second deposit of another $12,000 in January 2019 and asked to get an installer lined We have gotten repeated excuses from two schedulers, both claiming the installation contractors were super busy and Aging in Home was trying to get a specific time 2 months have gone by and the last excuse was the company was having 'permit issues' in Nevada due to the nature of an elevator installed in the home I did some checking and found that the NV contractor license board and more specifically the powers that be that deal with elevator permits and codes had not given the greenlight for these elevators to be installed in NV That connected some dots that lead to me finding this page with 4 dozen scathing comments Has anyone had an EZ climber elevator installed in Reno NV and if so maybe you could tell me what you discovered in your pursuit of this install
Anonim
Seniors beware deceptive marketing strategy
I contacted Easy Climber and set up an in-home estimate. The estimator was Joseph Tobey. He came into my house and took note of the nick nacks. He took measurements and proceeded to tell me that the estimate and video could take up to 90 minutes. I told him I have seen the video on utube and do not wish to watch it again. I am interested in the written estimate and product information. The estimator said that is would cost 17 thousand dollars to install the easy climber in my house. I said what There are only 14 steps in the house and it is an easy install(I have other estimates for under 5k). Again I asked him for the written estimate. He refused citing that my husband was not there to watch his sales pressur presentation He was *** and way too comfortable in my house. I told the jerk to get out of my house and leave. I called the company and they simply do not give a damn. This is deceptive marketing and selling practices BEWARE!
Anonim
Easy Climber - Sales Representative Review
I saw an add for affordable home elevators and decided to call. My husband is a quadriplegic and we are doing a complete remodel of a property we bought, gutted to the studs. I asked the rep to please just giving me pricing. They wanted to schedule someone to come out to make sure it could be installed. I explained the house is an empty shell that it could be easily installed any where. They ended with sending a DVD that would have pricing and more info. They proceeding to call and harrass me on a regular basis. Pricing was not in the DVD. By the 5th phone call I told the rep to never call again if he couldnt give me a price. On top of my husband being paralyzed we own and operate two businesses, he deals with extreme nerve pain and often doesn't get much sleep. Early one morning my phone starting going off, I let it go to voice mail. They proceeded to call 3 more times, I started to worry it was an emergency so I answered. The rep got a bunch chewing he will never forget. Rude and terrible customer service!
Atha
Easy Climber Stair Lift - Faulty Equipment - Do Not Purchase
If I were you I would not purchase this product. My parents (senior citizens) purchased the Easy Climber stair lift paid cash. It worked for two months. After constantly calling my mom told me what happened as she did not receive a call back. I called and spoke to a Sara Miller who was suppose to be the account manager. Never received a call back. Called again and was forwarded to another person and it continued as we were transferred to several different people. Still no response. May I add, my mother just had a triple heart by-pass surgery and was not well enough to help my father who was in need of the stair lift. Constantly continuing to call, threatened to call an attorney. Then we were finally told, someone will be there the week of Christmas to fix it. Guess what as of today, have not heard from anyone from Easy Climber and they did not fix the problem for my parents. I am to believe this is a scam. Protect yourself and your family from purchasing this product as it is no good. They take your money and then disappear. My parents paid case almost 6K and no response. They should feel a shame as they ripped off seniors who work hard for their money and to deliver a product that is faulty. We are seeking to sue the company for the faulty equipment. Just be careful. Very disappointed.
Anonim
Easy Climber - Customer Care Review
I filled out the online info. Received a call within minutes, but the employee refused to tell me prices. Stating that they were not able to discuss prices since it varied a lot. Okay, give me an average cost just for the equipment. No. I set up an appointment to have a technician out to the house for the purpose of getting accurate pricing. Two days before they were supposed to come out, i called customer service to ask about pricing again. They asked if my wife would be at the appointment. I said no as she is out of town with a family emergency. They asked if her name was on the mortgage. I said no. They said okay, the tech will give you prices when they arrive and assess the home. By now im quite pissed off at their lack of professional courtesy and i hung up the phone. The tech didnt show. The company didnt call. I called the evening of the date of the appointment to find out what was going on. The lady on the other end talked circles until i said for a third time, the tech didnt show And no one called to reschedule. She then told me that the last time i called the operator told me that he was canceling the appointment since my wife wouldnt be there. I said she doesnt have be here as her name isnt on any paperwork for this property, And she isnt in town. The lady was definitely angry about this and began to tell me that my had the right to...i cut her off and told her that my wife out of town with an unkown return date on a family emergency. The tryed to repeat what she started. I told her to *** off and hung up. A day later i got two calls from the company asking me to schedule a time for a tech to come out. I relayed what was already done and said...both times, on both calls. ....as it seems that the phone techs CAN NOT ANSWER ALL QUESTIONS as the web page clearly states in multiple areas, i am livid with this companies policy on married couples(even if they are legally separated and one is not on the paperwork for the home where an elevator is to be installed) Both needing to be present for the technician to be allowed to show up. They dont relay information about customers internally. They dont answer questions well if at all, and cant tell you prices over the phone....im sure there is one person that is Not a total db in that company..somewhere. By the way: for a two story pre existing home, the cost for an easy climber elevator is between 26000 and 32000.