Duke Energy Overview
Duke Energy has a 1.7-star rating, derived from feedback provided by 520 customers. In the Utility category, it secures the 7th position out of 639 companies.
Rating
Contact Information
Website
www.duke-energy.com
Phone
(800) 488-3853
550 S. Tryon Street, Charlotte, North Carolina, 28202, United States
Duke Energy Reviews
Diana
Not received a bill
I have called several times because I haven't received a paper bill for my account. They say they will send it but I never received it. I checked the post office and with my carrier. Still no bill. I did request it again today so maybe I will get it in a few days. Thanks for your prompt attention. Diana Cox.
Kathy
Energy assessment for home
I have a 72 year old sister that lives in Williamston, S.C. She is physically and somewhat mentally disabled, on a fixed income, and is not incapable of doing very much for herself. Her home is old and very much in need of an energy assessment. Her energy bill is more than $300 per month. She desperately needs to have her home insulated and winterized. PLEASE HELP HER.. Her 55 disabled son, who has heart failure, lives with her. Also his 10 year old daughter. She does the best she possibly can to care for herself and them. Please contact me at kathyfrasier5@***.com Thank you so much.
Bright
No I haven't heard back from Duke energy. My daughter and I will have no lights if I don't come up with 2700$ we got behind because of covit but for the last few months we paid 1300$ 1000$ 800$ to try
I just need for them to some how help us I have 1000$ to pay on it but they are still going to cut power off 28th August 2023 I did get be hide because of COVID but we have been trying to get it back down for be hide payment I don't know what to do THANK YOU HOPE Y'ALL HAVE A BLESSED DAY i..Mary CODY SYAMEY
Mary
Trying to get this to someone besides customers service please get this to the right person
Hi my name is Mary Stamey my birth date is April 16 1968 last 4 digits of SS 2971 my address is 399 mount Vernon church Rd Iron station NC 28080 I need to talk with someone that can help my daughter and I with our light bill am 55 she is 20 she is in school we got soooofar behind on ours lights when covit was around we both have been trying to get the bill down but this payment I called in 667.00 I had to pay this month but when i called customer service a Lady told me to pay it before cut off so SOCIAL SERVICES WAS GOING TO HELP BUT WHEN SHE CALLED CUSTOMER SERVICE THEY TOLD HER I HAD TO PAY THE 3500$ BY THE 27TH I NEED HELP VERY BAD MY HUSBAND PASSED AWAY AND MY DAUGHTER AND I HAVE BEEN THREW IT...IHAVE A. 1000$ AND SOCIAL SERVICES WILL HELP ALL THEY CAN PLEASE GIVE ME A CHANCE TO PAY THIS OFF AND GET BACK ON OUR FEET THANK YOU AND HOPE YOU HAVE A BLESSED DAY
Anonim
864 380 ****
There is no complaint with duke power ... please forgive any language heard on phone. It was not directed at your company. Thank you for this opportunity to apologize.
Tammy
Show proof that I paid 71.50 on my bill with cash app
Did everything I could to send this It's a photo of my cash app where I paid out of my account for my bill 66 something so I paid 70and they charge me 1.50 I tried to send it through the email I got but it's not working mwcostmerserviceduke-energy.com
Tamara
Verify account number in 2 locations
Received a bill that had a different account number than the one I had been paying for Jetton Road residence. I have added another Duke power energy account in Wilmington and want to make sure that the money is being accounted for when I pay the bills.
Anonim
Sir mere payment pending m ha you are solution
You are urgent. jaldi kro solution. 7 ya 8 din ho ga ya sir mere parshan ho gya solution krva do. Sir
April
To find out if I owe an old bill
How can I find out if I owe an old bill so I know what the security deposit is going to be if I decide to rent a place?
Dave
Locked out of nest
You have locked me out of my thermostat. It is 85 in my house and the temperature keeps rising. You suck!
Anonim
Not happy
I moved out of my apartment and got a change of address and never got the last bill from Duke. when I paid my last bill the balance showed zero due and then I checked my credit and it showed that Duke had called in collections for my bill when I wasnt even contacted first about paying my bill.I have had Duke for over 20 something years in other states too and I just dont understand why they didnt send me a bill and they put it in collections and drop my credit score down significantly and that really messed things up for me badly
Anonim
Bait and switch?
We requested a site visit from a Duke engineer to discuss option for moving my meter box. He was very nice even though he showed up an hour late. I told him what my first choice was and he ran some figures. He said he ran them twice. His estimate for running underground cable would be $558. The next day he called and told me that he had made some mistakes and that the invoice would be $3600! How can you be a professional working for a large company and be that wrong about an estimate? He said several other things that day and now I hesitate to believe anything he said!
Ari
Remove "Cost saving device". It continues. to shut down my A/C unit
No response!! Im requesting the Power Saving device be removed!! It continues to shut my a/c system down. Its very hot in my house. Im definitely not happy about having to type and not speak to a person!!! My #. is 704-575-****. PLEASE RESPOND!! Thank you!
Melinda
Very upset that Duke has excessive power outages cause me stress in that lost sleepor breakfast before work unable to open garage door and unable to go to work
very upset that Duke has excessive power outages when it storms and it causes me stress in that lost sleep unable to bath or have dinner or breakfast before work unable to open garage door and unable to go to work! These are just a few of the things! I could not serve dinner to guests Sunday evening , I had to bath in the dark! In less than a year there have been 2 long term power outages,
Daniel
Duke Energy stole my accumulated kwh in my Net Metering system
Original review Jun 16, 2023
Customers of Duke Energy with solar panels with Net metering be aware! Duke energy made a very unfair move with results in millions of dollars from our pockets into theirs by us producing and and delivering free electricity to the grid. In this move Duke Energy resets the accumulated kwh you have in your system at the end of the month of May and you lose it. Yes you heard it right. You lose the credit you had accumulated. Now the question here is why May??? Very simple. During the months of January thru May is when the system is most efficient as weather allows the perfect combination (Low energy consumption in the house and high energy production by the solar panels) That's exactly what you want in preparation of the hot summer months so you have a bank of credit. But if that savings account goes to zero on June 1st then your system will not be able to keep up and compensate for the hot summer and in preparation for winter. It is a Lose Lose for the customers. In my case I lost 1372 kwh. That is more than one month's worth of electricity. This is definitely a low move and hopefully other customers complain and Duke Energy. If you own a solar panel system and you are in the Carolinas connected with Duke Energy, you are experiencing the same problem. You are giving away free electricity to them and they are making a profit on your behalf.
Lyn
Report light out on condo property
Carmel Village Condos - 28226. This morning I called to report a sodium pole light was out at our pool area. Gary with Duke physically checked out the light and found the wiring needs work. We understand this is to be scheduled and hopefully within the next few weeks the work should be completed.