Drizly Overview
Drizly has a 2.2-star rating, derived from feedback provided by 703 customers. In the Food Delivery category, it secures the 20th position out of 230 companies.
Rating
Contact Information
Website
drizly.com
Phone
(774) 234-1033
334 Boylston Street, Third Floor, Boston, Massachusetts, 02116, United States
Drizly Reviews
Anonim
Trouble with ordering
The site is Very difficult to communicate with. 1.no confirmation that product is attainable. 2.no normal credit card payment or confirmation 3.no customer service number that is answered by a human
Lorraine
Could not place order
Drizzly was not accepting my order due to a problem with the credit card. I called the credit card company and was told my card was active. I will try again to place the order.
Anonim
Messed up order
I ordered 7 cans of mikes harder 24oz black cherry they gave me 7 cans of white claw 12 oz without even informing I order here alot I would have declined. I order atleast 3 times a week I just want reimbursed for the difference not going to fuss first mess up period and im a valued customer and tip well
Anonim
Error when ordering
I ordered some wine from drizzly and I ended up getting two orders delivered to me when I gave back because I didn't want it and they told me that they told me that I would be issued a refund for the order that I sent back I want to know what I can do about this thank you
Terry
Drizly fails immediately and got worse.
I tried order Plain Hooch? They asked for my Address at the very first order step after I gave name, address and so forth. Got knocked out with question about my address, which I could not enter and continue. I thought the support department was supposed to address problems and offer solutions.What they did was tell me: "Hey Mr Loder, you're right. Ya can't order stuff now." I already knew that. I suggested they ask some Drizly exec how they could actually get the customer's order through so Drizly could afford to pay for the support team and..., oh I don't know, earn money selling our stuff? According to Dominique's response it's OK if someone who took the time to voice his frustration, pin-pointed the source of the Drizly site problem, but got Zero solutions from Support's end. Then I suggested they report:"No sir/ma'am we didn't send him his order." How do you spell bankruptcy?Do On Mon, Jul 31, 2023 at 2:09 PM Dominique S. (Drizly Customer Experience) wrote: Please reply directly to this email. Your request (641****) has been updated. Dominique S. (Drizly Customer Support) Jul 31, 2023, 3:09PM EDT Hi Terry, We apologize for any confusion or frustration that you have experienced. Our engineering team is aware of an issue impacting access to our website, app, and order placement. While we do not have a timeline for this issue's resolution we aim to restore service as soon as possible! Once again, we apologize for the inconvenience and appreciate your patience as our teams work to resolve this issue. Sincerely, Dominique S. Drizly Customer Experience team. Terry Loder Jul 31, 2023, 2:11PM EDT I tried to place an order and the process gets interrupted with a demand for a delivery address. I entered the same address that I entered earlier and it duds out. Can we move along please? Drizly Customer Experience 177 Huntington Ave, Ste. 1703 PMB 81709 Boston, MA 02115-**** support@***.com [9KMX5R-G1L10] -- Terry L. Loder
Ruth
Have already explained in great detail. Enough is enough!!
They didn't solve my problem so they said that they would call me back...THEY NEVER DID!!! I called ABC Wine & Liqour store. Their employee told me how to access their app. I ordered directly to them and received my order correctly and at the designated time. I will NO LONGER go through Drizly!!!
Atul
I am trying to be a partner with drizly in Liqour store
We bought a new liquor store in new jercey we want be a partner with drizly but not get any response
Stephen
No delivery
No delivery but my CC charged put special instructions in but was ignored by Drizly and instead contacted gift recipient
Anonim
I received the wrong bottle. The store owner told I could have jit and would bring me the actual ordered flavor
When it came down to it. He wanted it back. It was already opened as he said I could have it and we waited a total of like 3 hours as it was. He then refused to give us our order. I want my money back!! Already sent a pic of the wrong product. Order Pinnacle whipped vodka and got plain.
Michelle
Wrong address
Wrong address wrong address. It was just a mistake I do. Are you guys in Texas when I go there I travel quite a bit, so thank you for everything and I will look I will say this filling out this crap is wasting my time, so in the future, I dont need to have to go through this again thank you forward to using again.
Charles
Never received order that was paid for
You have a automatic email and today I was able to talk to a really nice person she helped me and encourage me to call back and cancel my order if it doesn't come today. Even though she was very helpful I still may not ever order from drizly again very disappointed in this company! Right now not very Happy if I had stock in this company I would sale it and buy a competitor stock.
Ankita
I'm a frequent customer but I have cash. Is that acceptable?
I used my card. No cash for purchase. Tips can be. Thanks for your service. So, pretty reasonable considering you won't be tempted to drink and go get it. Thanks expensive and terrible and very costly. Thanks Drizly!
William
Cannot contact! Previous Customer!
Cannot log on! will not accept password! Previous customer. I have an extensive order! So how do you contact?
John
Beware the Drizzly gift scam
Original review Jun 14, 2023
I ordered a special bottle of rum via Drizzly to be delivered to my son in Brooklyn. Their local retail partner delivered a different bottle of lesser quality and cost than the one ordered. Initially, Drizzly customer service was responsive and arranged for that retailer to pick up the bottle and refund my purchase. I tried to get another bottle delivered by a different Drizzly retailer and the same thing happened again. This time the retailer delivered a different bottle that lists on the Drizzly site for 1/2 the price I paid. When I wen back to customer service they said they would not refund the purchase until the gift recipient returned the bottle to the retailer. What?? Their retailer pulls a massive bait and switch and the gift recipient gets stuck with the problem? When I tried to resolve this with Drizzly customer service, they just stopped responding to emails.
Anonim
I placed an order last night and the seal was broken
The bottle of wine came to my house opened.The bag had wine in the bottle and my hands had wine on them when I opened it up.Im going to send a picture of the bottle of wine and you can see the wine stained on the front of the bottle.I want a refund because the bottle was tampered with.
Martha
I received the wrong order
I received the wrong product; it is not what is shown on my screen order.!!!""???iioiiiiilllllkkkkklkyo be gvvggggffgfffff.\..///../.:/).(;;:::57)6587