Dodge Overview
Dodge has a 1.9-star rating, derived from feedback provided by 536 customers. In the Auto category, it secures the 15th position out of 267 companies.
Rating
Contact Information
Website
www.dodge.com
Phone
(800) 423-6343
1000, Chrysler Dr, Auburn Hills, Michigan, 48326-2766, United States
Dodge Reviews
Richard
2013 dodge ram 1500
Lost control of my steering on the hwy 3 months ago steering wheel froze couldn't turn left nor right almost got into an accident .
Aldric
Brake module
My brake Module has been out of working order for more than 1 yr. At first I was told that the part was on back order. Just yesterday 08/22/23 the Dodge dealership told me they couldn't order the item because the Dodge corporate office was doing a study until March 2024. Leaving my family in Danger.
John
Saftey feature
Id never thought Id say this but having a certain recall done on my truck has made me look into selling it. Im so disappointed. This recall has made me not able to use my own truck for what I need to use it for. I called the dealership and they cant undo it. The fact I have to look into selling my ram is insane because now I cant even use it for work or what I intend. I will not be buying another ram again after this. No other truck in the market does this.
Ray
Purchased car from don jackson cdjr north in GA
Good afternoon my name is Ray bayrak I purchased a 2021 Armada from. Don JACKSON CDJR NORTH IN GA I purchased the suv online when they deliver the car first they send me the SUV with out the temp tag because the sales person forgot about that I m driving rental car because if them Second the SUV. Delivered with dents and not cleaned dirty the tank was not full. The driver door leather is ripped and many more issues NOT PROFESSIONAL I contact them its been 2 days no plate arrived When I contacted them they are acting like its my fault that they forgot to send the car with out plate And dirty dents scratches. This suv ower 31000 dollars i paid is that fair? Thats the way should a professional dealership deliver cars? Nothing was disclosed on the advertising or anyone told me. Im asked they said the SUV is ime owner perfect condition Now im asking is it to much for me to ask. Detail and dent to fixed my car ? Is it to much to ask rental money because they forgot to send me the plate?
Shanitra
Car Problems
Have a Dodge Durango 2019. But brand new. Broke down on me twice, electrical issues. First time at the dealership took a month and a 1/2 to get my car. Second time my car is there for over 3 months. I had to buy another brand new car since the dealership still has my Durango and haven't get any updates and don't want the car since look like nothing is getting fix
David
Compalint
Please contact me as soon as possible Im regards to a complaint I have filed with the state of ca as well as reached out to an attorney in regards to a dodge dealership in Visalia ca 93291 the attorney I contacted advised me to file said complaints as well as reach out to dodge corporate offices to report this dealership and make a complaint. Please contact me as soon as possible thank you
Latara
Recall
Was told by dealership that they would not be liable for damage to dashboard if fixing the recall damaged it. Was told by Dodge Corporation that we would be liable for repair if dash was damaged that they only are responsible for recall part.
Anonim
Deceitful advertising on the internet.
Susquehanna Dodge Wrightsville Pennsylvania. I called this dealership Wednesday evening to talk about a truck they had advertised for 48,411. Diana, they're representative from the BDC department explain to me that the truck was actually 48,311. ,311. Told her I was interested in the truck. Couple hours later I checked out the ad again and the price went up. $6,000. I talked to her in the morning and ask her about this and she said some of the incentives must have gone away. She would have to research it more. Bottom line is they would not honor this price. The incentives didn't go away. She lied about the price going up and they would not honor this price. I have never driven a Dodge truck. Always have had a Ford truck. But I thought I would make a change. Especially with this price. I will never buy a Dodge or deal with this deceitful dealership!!
Anonim
‘22 Dodge Durango Sucks!!
I am a very upset Customer who for the first time bought a 2022 Dodge Durango August 22. I find out my hatch window does not work and is not supported to?! I spent thousands of dollars on my vehicle only to find out the hatch window does not work and it is glued shut!?! I looked everywhere online and it shows it should work and the button to push. Well this is NOT the case!! The dealership I took my car to told me the hatch window doesnt need to work because I have a hatch. What the!!! I have been an SUV owner for years and NEVER heard of this before now. Let me just say I wont be buying another Durango as my next car will have all features that work!!!
Darpankumar
Need epa Coc certification
I stay in Canada and moving to USA. I need to take my dodge grand caravan to USA border security needs EPA/COC certification for USA. Trying to call dodge but no relevant answers from them yet. I cant bring my personal car to use in USA until I produce this certificate to border security for customs.
Anonim
Body shop can't get parts for my daughters durango
My daughter has been unable to get front end parts she hit with her durango. Its been two months. She loves the car but this sucks
Anonim
Refusal to reimburse rental car
My husbands Dodge RAM Ecodiesel broke down last July. We paid for a rental car until the dealership determined the breakdown was due to a recall. They provided a rental car moving forward and told us we were eligible for reimbursement for the $723 we paid for a rental car. Dodge Customer Care said we had to wait for the repairs to be done before we could file. It took ten months to get the truck back. When we were finally able to file for reimbursement, they refused to pay the entire amount. We got $360 and they wont respond to us, saying our case is closed.
Charlie
The lack of service and time delay with one of your dealerships
April 1, 2023 Charlie Scoma 4514 SW Charlestown St Seattle, WA 98116 To: General Manager Renton CDJR 585 Rainier Ave S, Renton, WA 98057 (4**) **0-1000 Re: The Service for my 2019 Dodge RAM truck To Jeremy (General Manager), Im unfortunately writing to you to express my frustration with the service I have received from the service department staff at CDJR Renton. On the early morning on April 1, 2023, while driving my truck the heater core appeared to fail as the passenger side defrost vent was not applying heat to the window and soon it had smoke pouring out of the vent and glove box area. I stopped driving the truck and ensured there was no fire. There was no fire and I now believe it was the condensation from the liquid in the heating core that was causing steam, not smoke, to fill my truck cab. I called on April 1st at 10:08am (Saturday) and left a voice message with the service department at Renton CDJR that I needed to schedule my truck for an appointment as soon as possible. I knew it was Saturday and I likely would hear something on Monday. On Monday April 3rd I called the service department at 9:06am, 9:47am, 10:00am, and 10:51 am and no one answered or returned my calls. At 10:53 I decided to reach a salesman who took my name and phone number and stated, I will walk this message over to the service department. There were no return calls made to me. At 12:37pm I called in again and this time reached a service department employee who in a short conversation stated, The soonest we can look at your truck is June. I stated this would not work and that I needed to have my truck fixed sooner rather than later. He then told me, I suggest you call some other dealerships and see if they can get your truck in sooner. I called the Seattle CDJR located on Aurora in north Seattle and immediately talked to James Gill in their service department. They have worked on the truck before, and he remembered me. He advised me they could see the truck on Tuesday morning April 4th. I then proceeded to take my truck there and dropped it off Tuesday morning April 4th at 7:30am. At 2:25pm on April 4th James called me back to advise me that they found contamination and specifically windshield wiper fluid in my heating system. He stated, Someone put windshield wiper fluid in the coolant reservoir, and this is what contaminated your system. The Seattle technician recommended replacing the heating core, radiator, water pump, the thermostat, and a complete flush of the system. He further stated my extended warranty likely would not cover the cost because it was a not a mechanical part failure. He also told me that the parts needed to fix the truck are currently on back order and this is going to take some time to fix. I told James that the only people that have serviced the truck are the Seattle CDJR dealership and the Renton CDJR service department more recently. The mistake occurred during my last service appointment, which was at the end of February at Renton CDJR. He advised me to call Renton CDJR. James also informed me they could do the work to fix the truck, but I would need to pay for it and then deal with the other dealership. I decided to call Renton CDJR and talked with Terry Burkhalter (April 4th) the service manager. He was quick to respond, he apologized, and he told me he would have the truck towed (April 5th) to the Renton CDJR dealership and that they would get a technician to look at the truck. As a note, Terrys response contradicted the early services comment that they could not get the truck in until June. On April 5th, I did not receive a phone call from either dealership advising me that my truck had been picked up. So, I called Renton CDJR and Brian Nelson in the service department told me that they had picked up my truck and they would likely look at it the next day. I advised Brian that I would need a loaner car by Monday April 10th. I briefly told him what he was going to find, and that Terry Burkhalter was aware of the situation. Brian advised me that he did not have any loaner cars for me and that he possibly would by Monday. I told him Monday would work. April 6th, I received a call from Brian Nelson explaining that he was down two technicians due to sickness and that he only had one technician who could look at the truck. He believed Friday the 7th he would have some answers. April 7th, I stopped by the dealership at 2:30pm because I needed to get some things from my truck. Brian advised me the technician had just looked at the truck and he confirmed that there was contamination found and that the technician recommended replacing the heating core, radiator, water pump, the thermostat, and a complete flush of the system as well. Brian advised he would need to meet with Terry the service manager to let me know what the next steps would be. Brian let me know I would hear from him before he left the office Friday. 5:24pm Brian called me back and stated after talking to the technician further they believe the oil separator had failed and this is why the leak in the heating core occurred. He was told by Terry that I had an extended warranty and asked if I could provide the information to him. I told him I was not at home but could do it on Saturday. Brian stated he would send me an email asking for that information. April 8th I sent Brian a reply email with my warranty information. April 10th I had not heard any updates or received a reply to my email. I called at 11:37am and Brian confirmed he had received my email. I called later in the day at 3:51pm and talked to Brian about getting a loaner vehicle. He stated they still had no cars available. He further stated they were supposed to be adding two more cars to the loaner fleet, but Terry Burkhalter had to go home for the day, and he could not ask him if they were ready. I expressed my frustration and that I needed a car. Brian stated, I should have one available Tuesday (April 11th). I also contacted my extended warranty company to make sure I understood what rental coverage I have and during the conversation I learned that no one from Renton CDJR has contacted them yet with a claim. I admit Im growing impatient and frustrated again. I am aware that the warrant company is likely to send their technician because of the amount of work that has to be done, further delaying me getting my truck back in a timely manner. April 11th at 11:52am I left a message for the service department regarding getting a loaner vehicle today. I decided to have a co-worker drop me off at the dealership at 1:30pm, in hopes of getting a loaner. Brian Nelson assisted me, and they had a truck to loan me, for no fees. April 14th, I contacted Brian, and he advised me the parts are on back order and that it likely would be the middle of May before my truck would be fixed. He told me to keep the loaner at no charge and he would advise if anything changed. May 15th, I called the service department to check on the status of my truck. Brian Nelson was not in yet, but I talked with another service staff member who informed me the parts for my vehicle were in and that he would leave a note for Brian to call me. May 18th, I called the service department and talked with Brian Nelson. He did confirm the parts were in and my vehicle could be ready for pick up late May 23rd or Wednesday the 24th. May 22nd, I called twice and left messages on the service department voice mail inquiring about the status of my vehicle. May 24th, I called and talked to Brian Nelson who proceeded to check with his technician, and he told me, The technician is having problems with another vehicle he is currently working on. Your truck may be done on Friday the 26th and because the following Monday is a holiday, it is likely your truck will be ready Tuesday May 30th. May 30th, I called at 12:56 and talked to Brian Nelson who let me know the truck would likely be done at the end of the day and for sure Wednesday morning. He stated he would have a firm idea of the time frame by the end of the day and he would call me with an update. I received no phone call by the end of the day Tuesday. Mr. Segal, what is extremely frustrating is Im the one being proactive and initiating all the conversation. Not once has someone from Renton CDJR called me to assure me things were going to be taken care of. Also, I hear excuses which all may be valid but that doesnt help. I didnt get the feeling that I was a priority. Especially when I heard the technician is having trouble with another vehicle after my truck on been at the service department well over a month. I feel stuck and know that your service department must fix the truck, but you should be aware of how frustrating this process has been, and I believe your service department should also be aware of how the lack of customer care also impacts their customers. ** It should also be noted that may truck hard bird *** and clearly had not had any inside detailing while at the dealership for nearly tow months. I reported this to let you know that the dealership representing your product, clearly is not meeting the expectations of it's customers. If you have comments or questions contact me, Charlie Scoma 206 637-**** Scoma71@***.com
Norman
I have a complaint on Dodge customer service
Yes, last week I went into the Dodge dealer ship in West Palm Beach address 6500 Okeechobee Blvd. in your sales people is very very rude. I was looking because they call me to come and look at a car but when I get there ask for the person smart comment we dont know where that person is as it can someone help me. It is look at me walked away, thanks for the manager. He said he was not the manager and ask, but would you give me some help He asked when his sales person they shook his head no that he would not help so I asked to talk to the manager of the sales he said he would talk to the person and then he asked me. Did you ever purchase a car here before it wouldnt matter but yes, I did purchase car I told him to ask his financing guy. She knows me by name but I came back to get the manager name but still very cold rude treatment there no one asked me anything once again no help I dont need a car I just paid 68,000 Saturday at Arrigo Dodge sawgrass Florida. I would appreciate if someone could get in contact with me about this matter.
Alvaro
Water leak on a new car
I bought a new car that is being water leaking inside the car when it rains, I took it to the dealership where I bought it and they try to fix it twice and still mo fix , besides try to fix it they didn't protect the intirior and mees up our carpet , scratches and stains in the inside of the car , I have pictures and documentation to probe all this , now dodge and the dealership saying that I need to take it back to get it fix ones more , who knows if they can fix it they try twice already, dodge case manager and dodge customer service it seems that they not want any part of this and the dealership says they already did what they can , please dodge fix this .is water getting into the dash where a lot of electronics components are it can be dangerous.at