Ditech Overview
Ditech has a 1.3-star rating, derived from feedback provided by 538 customers. In the Loans and Mortgages category, it secures the 14th position out of 671 companies.
Rating
Contact Information
Website
www.ditech.com
Phone
(800) 700-9212
1100 Virginia Drive Suite 100A, Fort Washington, Pennsylvania, 19034, United States
Ditech Reviews
Alan
Need assistance
Not able to dispute issues with surrender of mobile home after paying on it 21+ years,they collect money 6 times the rate. I.E. payed 250,000 on a 62,000. Note ,can't contact any human. Remove this from my credit report immediately.
Anonim
DITECH needs to be investigated!!!!!!!!!!!!
Due to my own lack of attention to my escrow shortages and how Green Tree/DiTech has been managing them, after a few years it is now out of control and will take a forensic accountant to figure it out!!! What I do know is that they collect a "cushion" ever year that is equal to two months' escrow, however, every year, regardless of how little my insurance or taxes may increase, that cushion is gone and I STILL have a shortage. and regardless of the fact that they do an "escrow analysis" to help me get a handle on any shortages...their escrow accounting (as you have said) is done to their OWN benefit and always early in the year before you have even had an opportunity to accumulate the needed balances!!! They sent me a letter stating my shortage and that I could either pay it in full OR my payments will increase by $80! I was told by the last of several representatives I have attempted to speak to about this....that they are not collecting a cushion AND a shortage. But they went into my escrow, applied the amount of "cushion" as a "deduction" which put me in the negative, THEN they repaid the "advance" by taking it from my next two escrow payments!!!!!!!!! I am STILL being charged the $80 extra in my payment for the "shortage" , so if my shortage already includes my cushion, then why did they pay themselves and still increase my payment????? Also, if there is a cushion every single year and they are not using it for my "shortage"...why is it not still in my escrow account?? They also calculate the repayment of the shortage over a period of 27 months (if you will read the fine print)..however, every twelve months (or more) they do an analysis...so I have no idea...how the 27 month repayment plan works and where the money I did pay was applied ???????? That 27 month repayment plan is NOT doing you a favor!!! I am going to write ONE LETTER TO THESE PEOPLE and if this is not resolved I am reporting them to the SEC!! They referred me to RESPA guidelines as to their right to collect their "cushion", but while I know this is done when you get a new loan, I could find nothing in RESPA about this....and it was not done with GreenTree...only DiTech.....If I could refi to another company I would in a minute! but I can't so I have decided to sell my home...the payments will be to high for me to keep it and I can't manage the stress this is causing me. I have never missed a mortgage payment in my life and I won't allow this company to ruin my credit. If enough people complain IN WRITING maybe it will prompt an investigation!!!
Anonim
Stay away from Ditech
This is the worst mortgage company I have ever dealt with in 30 years of paying mortgages. Terrible web site, terrible customer service, zero integrity. I paid extra every 2 weeks and they put it in a side account instead of paying off my principal. When I asked them to recalculate my principal, they said I had to send a registered letter. No fax, no email. Get in the 21st century!! Apparently you have to call to get extra payments applied to principal even though you indicate it on their web site by checking a box. Stay away. I am looking at refinancing just to get away. They never ever have my insurance documents, escrow is always off, payments screwed up. TERRIBLE COMPANY!
Darshan
Ditech - Account Review
Ditech has the most inefficient people working there its a wonder they all have jobs!!! They closed my account after receiving our insurance check that was much needed to rebuild our home that was burned! The house was NOT a total loss. They claimed they didn't receive the letter that was sent with the check....but yet another person said he had ot in his hands read the whole thing to me!!! Absolutely ridiculous!
Anonim
Mortgage Services
Buyer Beware// Anyone wishes to be a #1 loser- Go right to Ditech All of you losers who want to be treated like Jerks/ Do your mortgage with them/ My Award for the biggest Ripoff of the Century. Welcome to the losers Club/ The door is open/ Welcome to Ditech-All you Losers. Beware Beware Beware Beware Beware Beware Beware Beware Sharks in the water/ Do not listen to my advise/ The paper sharks are waiting for you to make you into a number 1 Loser. Jump into the paper Shark infested waters. The paper jaws are just waiting for you. Your chance to join the losers club. Jump in- The water is fine. The paper sharks are waiting for you. Become a loser.
Anonim
Ditech Home Loan Review
I had to file a report with cunsumer affair for the problem to be solve
Anonim
Hazard Insurance SCAM ...
I've had to continually prove to them that I already have hazard insurance and it's been faxed over and over to them, and each time a rep says that they don't have it in their records; this includes supervisors and supposed "managers" ... My insurance company has had an ongoing correspondence for better part of a year. The scam is this, if I'm already paying hazard insurance; Ditech's whims then states that I don't have "sufficient" coverage and then they proceed to increase my mortgage by including/adding hazard insurance to my bill. I've reviewed and gone over with my insurance company and they have confirmed more than once that I have adequate coverage.
Anonim
Don't bother
Ditech services my current mortgage, so when I wanted to refinance they seemed like an easy choice. Well....they were so easy that they didn't bother to call me when they added .75 origination fee. They didn't bother to call me when they determined that I should do a debt consolidation instead of a cash out. They didn't bother to respond to any of my inquiries over the past month that my file has "been in underwriting". If you're looking for a lender who will bait you in with a great deal then completely change the terms without the simple courtesy of a phone call, Ditech's your company. My business will be going elsewhere.
Anonim
Poor customer service and unprofessional and rude customer service representatives
Not one representative on the same page. Each call to company is a nightmare over and over. The supervisors are lazy and cant solve issues no better than the service rep. Lamont Young a supervisor does not respond to customers voicemails in timely manner and avoid all calls. I have been told you cant leave voicemails for him when I know you can. documentations of customers call are very poor job performance. when ask to talk to higher managers other than shift supervisors you are told there are no managers to take the calls for complaints. Sorry piece of *** company to do business with and would not recommend this company to a dog. All the shift supervisors I have dealt with should be demoted.
Adriyana
Ditech - Mortgage Review
My problem start when Ditch took over my mortgage from Pacific Union Bank on January 2016,I send my payments on time as scheduled I made the error of sending my payment before the due date they lost my payment destroy the check and claim I was late. This went on for the 11 months with this company Try calling over and over the problem continues .I finialy get copy's of all my payments that I made because of this problems I end up in the ER for problems with my healt as a result of their neglegancy Hoping to have this resolve
Anonim
Horrible company
I've strongly considered seeking a lawyer. I've set up payments multiple times. A week later I receive a letter saying I owe and get hit with late fees. I try to call and it goes straight to "Eric Grays" voicemail. Who mind you, is extremely rude IF and only IF he ever returns a phone call. I've received other certified letters threating to take my home only to call and be told to disregard. This company is one of the WORST companies I've had to deal with. I did not choose DiTech, I was forced due to them buying GreenTree. We should be able to change mortgage lenders in this type of situation.
Anonim
Ditech
I would like to start a legal actions agains this company. My email address is ffbucci@***.com This company is scam, affecting people´s life everyday and we need to do something, they don´t apply payments to the account and have fraudulent administration of funds, also they don´t help to solve problems quickly on purpose to generate problems to the client. I am willing to prepare out of charge court case. This people should be out of business not a FHA bank, is a shame that government support this fraud acts agains the people. We need to take action and do something about it. I hope you contact me to get more people involve in this issue.
Daila
Made my credit score drop 125 points
Ditech purchased my home loan; I paid off the loan early. During the 90 day period it was to be recorded, DiTech reported to the credit bureau a past due of 60 days which resulted in my credit score dropping 125 points. They're idiots....spoke with Haley on Nov 17, 2016 a Ditech rep and she agreed that it was fouled up , spoke with Coty on 12/16/2016 and he was a little rude , telling me i was wrong, i have paperwork saying in may 2016 account was up to date and in June 2016 account was 60 dates late, just when did the time between may and june become 60 day, i also have proof that they had accept my remaining escrow for balance of loan, again i repeat these people are real idiots