DistroKid Overview
DistroKid has a 2.3-star rating, derived from feedback provided by 815 customers. In the Music stores category, it secures the 3th position out of 120 companies.
Rating
Contact Information
Website
distrokid.com
Phone
(415) 763-8213
34 Third Avenue, #183, New York, New York, 10003, United States
DistroKid Reviews
Jef
YouTube Music
I just got a busy signal. Im releasing an album through DistroKid for the first time. The form seemed to say I needed a YouTube Music Channel. I do have a YouTube Channel but not a YouTube Music channel. I believe I was able to submit my songs without one. I would like help setting one. Id like to receive emails helping me to see what I can expect as I share my songs on social media. Thanks! -Jef
Silvana
Failed payment
Hi, ive updated my payment details and i keep getting messages fro. Distrokid, despite the fact that money has already come out. Im starting to think im being scammed. Can you please fix this problem..thanks
Francesco
Music and Earnings disappeared without any reason
Hello, I'm Francesco Petrone (manager of the artists "Popping Soda Vibes" and "Polar Stardust Vibrations)". Circa a week ago my music and all my earnings disappeared from my account and every streaming platform without any explanation. I've sent mails over mails without any response. I know that there are a lot of people complaining everyday but I've already sent a lot of e-mails and I would have expected at least one response. Please fix this problem. Looking forward to getting an answer. Francesco Petrone
harshit
My youtube official artist channel is not connected
On distrokid, it shows that the channel is verified and is an official artist channel, whereas on YouTube, the channel is not verified as an official artist channel. Please solve the issue and provide me with support.
Jay
Custom Release Date Error, Card Decline
I'm currently facing 2 problems with Distrokid First, I uploaded my track on July 23, 2023, and I have a "Musician Plus" Plan which offers a custom release date, I selected a custom release date i.e. July 25, 2023, and announced it to my audience. It's July 28th, 2023! today and the song is still being processed and has not been released in even 1 store, Disappointing me and my audience. What is the point of paying more for a subscription when an artist can't get the services the company claimed for? This is extremely disappointing and cumbersome to deal with. Second, Distrokid keeps on threatening me to update my card or they will delete all my music from all the stores! I personally have tried adding 10 cards and they deduct $1 and revert it back. I am fulfilling all the conditions they asked for, and my cards are still being declined, to which DistroKid has not given any logical explanation and neither any other payment methods.
Rick
Released song
I have been voted on to Distrokids Spotify Country playlist. The email they sent to inform me I had won the vote included links for me to use to promote the playlist and my winning. The email went on to instruct me that it would be for one week only. The email provided had no information on when this week would start or finish. All links provided to promote directed to Page Not Found. My attempts to find the Distrokid Country Playlist on Spotify found no such list. My attempts to contact Distrokids customer service have not been fruitful. The reply to my emails say that I am in the que but it takes at least 3 to 5 business days. I am over 5 days with no response. I am now worried that the week that my song is to be on their playlist has come and gone without my ability to promote or find. Finally, any attempt to reach a human has failed. So I am left scratching my head wondering if I should release the rest of my EP somewhere else???
Yan
Tipalti informations
Hello DistroKid-Team, the last point Contact e-mail in the Tipalti portal does not work, when I write my address [email protected], which is RIGHT! Why? Please give me a support! I am really angry! Thank you Yan d'Albert, MUSIKHAUS ALBERT (Hans-Georg Albert)
Andres
Duplicated spotify accounts
Hello, I had a sing that i dropped and after the days i didnt liked my name that i had and i went to album page then to the song and edited release and changed the name from YVUNROSE to YvungRose and that did not went as supposed because it created another spotify account which is connected to the first one and its like 2 accounts in one and i would like to delete the account of YVUNROSE and stay with YvungRose because its the one with all the views since thats the one it shows in distrokid but yeah please help me fast.
Syeda
Purchase problem
Ive purchased and wont let me get on the app after purchasing and Ive paid I have receipts from my banking and the screen shots of the screens what its telling me now thank you
blouin
Can't loggin and Artist with MY NAME is publishing music WITHOUT my OK
anyone can haves the same artiste name as you and distrokid CANT HELP AT ALL FOR ANYTHING not even CHANGE A PASSWORD ils vont te faire parler avec dave et ses trois phrase préparé PIRE EXPERIENCE / WORST EXPERIENCE AS ARTIST CAN EVEN LOGNG AND GOT TO PAY EACH MONTH MY ANNUAL DEAL
Dairis
for some reason i cant add my e-mail, i want to change email so i could carry on, but it doesnt let me
Allen
Horrible customer service
I paid twice for a subscription. When registering my account, I accidentally misspelled my email. I do not have access to that account. I need to change the email in order for me to login. I can not get in touch with anyone from customer support for this issue. Its ridiculous.
Danikqua
Change of email
No longer have access to my old email , daanecc@***.com is my previous email , my new email that i am trying to verify is nikthevital@***.com
Victor
Refund
I thought I wouldn't be billed more than 3.33 dollars a month / 39.99 dollars annually. But now I can see that I have been billed 99 dollars + 40 dollars and 22.99 dollars. I would like to stay on the Musician Plus plan where I'm billed 39.99 dollars annually, but I don't understand why I have been bulled that much and would like a refund, with everything but the Musician Plus plan where I'm billed 39.99 dollars annually. Hope too get a refund on everything but the Musicians Plus package. Victor
Gabriel
Resolved: Because I paid $25 and it's trying to say I owe money
Updated by user Jun 12, 2023
I just want my stuff to work if I pay for something I should work and I should be able to upload my stuff.
Original review Jun 12, 2023
So I paid $25 on my discokid and it's trying to say I owe money when I already paid it so I tried to add more money and it won't let me
Jimmy
I have already paid $7.95 for my extras fee subscription for the whole year
They are trying to charge me twice and won't send my album to the stores. They have a set price for a one time tee that pays for the whole yearly subscription and they are trying to charge me again upon release of my Str8t Soldier Album, I'm Steppin Up.Since I have already paid for this subscription. I don't think that I should be charged again for my extras.