Dish Network Overview
Dish Network has a 1.6-star rating, derived from feedback provided by 4800 customers. In the Telecommunications category, it secures the 5th position out of 1158 companies.
Rating
Contact Information
Website
www.dish.com
Phone
(888) 656-2461
9601 S Meridan Blvd., Englewood, Colorado, 80112, United States
Dish Network Reviews
joy
Resolved: Cancel complete service
Updated by user Sep 02, 2023
cancelled service.
Original review Sep 02, 2023
cannot afford $190.88 bill, I spoke with a cs rep last week, but did not cancel. I want to cancel this all. New customers can get deals and old customers just have to pay more. Thats not how you keep your customers
Dollie
??!?!
Not know what they want. I think I mightve got cut off I dont know. I hope it all went through not happy with pricing. Id have to stick with it for now on contract is up probably will just quit it as I cant afford it anymore.
Bob
Cannot solve problem with DISH.
Have DISH outdoors service and it is a pay as you go account. I keep getting billing for the service that I'm not using. Everyone at DISH keeps telling me I have a pay as you go account but they won't solve the problem of continually getting sent monthly bills. Worst part is when you talking to an agent in the Philippines you can't understand them and they don't know what an RV is. Been on the phone the last few days trying to solve the issue but continue to be run around in a circle getting a different answer on every turn.
Chris
My phone line down
My phone has been out of order 3x in the last 2 months. A week without phone and internet at a time. My cell doesn't work at my home. When you're waiting for a tech on the phone, it can take 1/2 hour. Then you wait a week, no one comes out, the service is just now working. Right now my phone isn't working again! Thank you, Dish
James
Why my bill went up
Why did they go up on my bill. Need to talk to customer service rep but get put on hold. Too much wait time
Willie
Worst Company in United States
Original review Jul 22, 2023
I got service on promise of great reception & service. Reception was on and off based on weather condition. Sold home after 10 months of service in Flint,Tx.. Finally after being on hold so many times with Dish I got to cancel service. Moved to Abilene,Tx. in different part of state. Told Dish my new address and they said take your equipment with you and we will send a return box. I have called and tried to get 1 box here, but so far they have sent 2 boxes to old address for signature even though they know I have moved. Today I spoke with a new person at Dish & she promised to send me a new box for return to my new address. i want to be rid of Dish for good. I will have to pay them $330 to get loose of them. They are such a deceptive and uncaring company I have ever dealt with in my 76 years of live. If you read this the main thing is please don't use this terrible company. You will regret it if you do.
Jakeem
Trying to close account
No customer service reps available. On hold for an hour. Once you say close my account you never get to speak to a rep again! They are glad to help until you say close my account then they put you on hold and never come back! Took my account off of auto pay so I am sure I will hear from you when I never pay the bill !! CLOSE MY ACCOUNT!!!
Anonim
Receiving a bill for returned equipment that you had already received
First of all I had dish for years and I sold my home and could not have dish . But what pissed me off I sent the final bill I sent all the equipment back and yet I received a bill last week for 109.00 for equipment that had already been turned in after attempting several times to talk to a human after that I will never use dish again not after being a loyal customer for almost 20 years
Michael
Service issue
I have a signal loss issue, I called the customer service number, my phone was displaying 88% battery life, 2 hours and 38 minutes later a person answered, I had 7% battery life, there is absolutely no reason for it to take this long to get a rep. You either have a poor quality product or you need to hire enough reps to handle your obvious outrageous number of calls, I would like to go on record with nothing but praise for the customer service rep who assisted me, Im sorry I was so pissed at this point, I didnt get his name, but the company needs to fire all upper tier help and put this rep in the CEO position.
Edward
Over 1 hour wait time to speak with someone
Cannot speak to a live person do not choose dish. On hold for over an hour cannot get past the automated system
Carol
Customer service... charged for service not received
Dish charges you for Service not received.. I haven't had Service in months since January... had an appointment. No one shows up. Have error code 15 a on screen. Canceled Service months ago and continue to get bills. Says I have a contract.. How about providing for a Service that I am paying for. Where's that in your contract
Connie
No service
Woke up on a Monday morning to no service on my Dish TV called to Consumer number was on hold 1 Hour 1 minute and 30 seconds and two different representatives they said I was 40 days late on my bill when they kept admitting they had a payment in June on the 23rd for payment in full and receiving a payment today for this month so when you're not late and and it still takes over an hour and you have to get marked as being on a extended pay or some type of service charge now I have a mark on my record and I've been a customer for 21 years nice company
robert
Sloppy/inept cust service
trying to move the service to new home, after several attempts to understand your person (english is certainly not her first language, nor her second) getting the price and address correct (I had been on the line with her for at least 15 minutes for this part after waiting 34 minutes in "line") she misunderstood me and cancelled the service altogether, including my current address...after another day and another hour on the wait line, spoke with a real english speaker, got it turned back on at my current address and am NOT going to transfer to my new home in Mississippi (love spelling that!) as this was the straw that broke my back. Ciao
Laura
Want to cancel.
We received dish on Jan 29, 2023. Shortly after that I attempted to reach dish to find out what my next bill would be as I changed the due date to conincide with my pay. I was unable to reach anyone by phone, or on line. The only way I found out the amount of my bill was by confirming the deduction when it was removed from my checking account. No email or bill was sent to me. I eventually got thru customer service after waiting for over a half hour to speak to someone. I thought Dish was gone! We started having issues with Dish from day one! When our tech was going thru the channels, Channel 33 was missing. I would have never purchased your service if I was aware of this. The tech pulls out an antenna and puts it in my bay window. The service soon started to go haywire. Closed captioning continually goes on both main tvs. You'll be watching a program and it stops and another screen floats around telling you select. Crazy! Now if you get near Channel 33, the tv goes out and hopper pops on and you have to wait for the tv to go thru its motions. When I called to speak to someone about these issues I was asked what the code was. There was no code. He informed me he could not help me. My husbad's tv froze, no volume. We had to unplug it and restart. I called Dish to cancel. They were willing to cancel, as long as I paid the $20 a month to the end of my contract. I spoke to two individuals to argue the fact Dish was never in compliance of the contract from day one. The supervisor advised he would give us a credit and send a rep out. He also told me he would be adding a 10.99 charge. I advised I received this service free for six months. He advised I canceled it. This is truly absurd. What happened to people doing the right and moral thing. I hope someone takes dish down as they are not worthy of our money. I read the complaints on Facebook and was blown away how many people have had to deal with dish's crap!
Jennifer
Not great
So I haven't had the best start to my service with dish. I've had it a few months now. We switched from DirecTV after 24 years with directv. Before I even signed up with Dish I told them that one of the most important things to me was that I had the ability with DirecTV to record four things at the same time and still watch something else on TV because I had two DVRs in my home. I wanted to make sure that was possible with Dish before I even signed up. They assured me that not only could I record the four things that I was used to recording but that I could record like 10 things at the same time. I don't remember if they said 10 but it was at least double the amount of four things. That was completely untrue. I am unable to record more than two things throughout my whole house. If there are two things recording in two different rooms I can't watch TV on my third television. I specifically told them how important this was to me and was going to be the main factor whether I switch to them or not. I feel like I was lied to about that because I was lied to about that issue that was important to me. Then they told me that they were signing me up even before my installation for some free insurances. After asking a couple questions it turns out that it's only free for 3 months. So I tried to tell them to cancel that up front because I don't want that even if it's free. I don't want to have to call in 3 months to cancel it. They told me that was not an option and that every new installation has to take this free 3 months. Well now I can't reach Dish Network to cancel and we're at the 3-month Mark. I had to call them last month when all my remotes randomly stopped working and it took me literally 3 hours on hold before the person picked up and then they had to transfer me to someone else and I was back on hold. I don't have an entire day to devote to trying to reach Dish Network to cancel these insurances. Usually I guess that wouldn't be a problem because I do have an online account with them. Perhaps I can cancel it that way or send them a message? Nope. That's not even an option because their system went down during my first month of service with them and never came back. I haven't been able to log into my account since I got the service. I just feel like if they're going to require you to take a free 3 months trial for something they should give you away to cancel it before it starts billing on the fourth month. I thought I was going to be saving money on my bill by switching to Dish also but it turns out dish is costing me more money per month for the same programming I don't even remember what that insurance was about but there's no way to find out. I'm just forced to pay something with no other information and no way to cancel. This is not what I hoped for when I switched and I'm really getting upset about it and wishing that I stayed with DirecTV. At least I can reach DirecTV on the phone if I need to reach them which I typically did not have to do because everything worked. DirecTV did not add random things to my bill that I didn't want. There's the difference. Okay so if you take customer service problems out of the equation and the fact that I can't record more than two things at a time with three receivers which I was lied to about, the actual service and the channels that I get are great. I like the channel lineup very much. That's really all I can think of to say that's positive. One last complaint is the remote itself. I've had nothing but problems with my remotes. When I find tutorials online to try to fix them it's a completely different remote than the ones that I was given. My remote don't even have a record button. It's the weirdest thing ever and my dish remotes are completely different than any other Dish Network remote I can find online. So I also got the *** remotes. It's a real hassle to record anything without a record button. The tutorials that I find say that there are two types of Dish Network remotes and it shows pictures of both of them and neither one of those are what I was given at the install appointment.o
DEBRA
Very upset Ready to change companies
I have been working on this account since February 2nd 2023. With issues we been have . requested a extension on my bill with representative and well as live chat. I havr gotten NO WHERE BUT NO TV. and no extension and have waited up to 3 HOURS ON HOLD at 1 time. The one rep i talked to lasy week was going to get me a credit and said she would do a extension then agsin nothing. I have been getting told since February you guys were having a systems issue . and to call back and it be fixed still is not fixed . At one point i got told the weight was 960 yes nine hundred & Sixty minutes. that 16 hours on hold. i have even done the call back with no call back.. We have been with you for a while and this is how we get treated??? We are closed to being done.