Discover Bank Overview
Discover Bank has a 1.7-star rating, derived from feedback provided by 395 customers. In the Banks category, it secures the 25th position out of 469 companies.
Rating
Contact Information
Website
www.discover.com
Phone
(800) 347-2683
2500 Lake Cook Rd, Riverwoods, Illinois, 60015, United States
Discover Bank Reviews
Anonim
I want my name removed from a joint card
I was transferred to a supervisor but apparently she couldnt help me with removing my name despite the fact that I have not had the ability to charge for a on that card for years since my divorce.
Holly
The lady was super nice!
Easy interaction and handled professionally. Mnljhgvfcxdszaertyuihgffggxetyuhcfyuhcfyhhffuiookkjbgfddcghjj
Anonim
Credit card stolen
While shopping at Sams club in Cape Coral, I was by the beer section , my pocket book was in my cart by the beer section, while I was reading my shopping list on my phone by the beer section , I put my my Michu Kors pocket book in my cart, pocket book was in the cart while I continue with the grocery shopping, when I got home I realized that I didnt have my pocket book. I. call Sams club to seei if anyone have found it, they said no. Police report have filed August 5, for follow up, all my identification and my mothers identifications and Social Security card , drivers license are in my pocket book ,
Anonim
Misplaced card
Missed placed card.Mary handled my call very prompt and efficient.Corrected my issue.Service is very satisfactory!
Foye
Alguien está usando esa tarjeta la cual nunca y cancelar esa cuentarecibido
Alguien está usando mi esa cuenta desde hace tiempo y me están sacando de mi cuenta quiero que la cancele
Gabrielle
Absolutely NO common sense!! Stupidest decision EVER! BillPay is ruined!
Original review Jul 03, 2023
I have been with Discover for years and always loved their customer service, thought it was top drawer but lately, it's gone downhill all the way to the bottom! I loved their BillPay for its convenience. It was a great budgeting help to be able to schedule payments up to 30 days in advance. I've always made sure funds were there on the day of payment to cover it. Given that I have cognitive issues from age and Long Covid, this helps to insure I don't forget to pay a bill. Recently, some short-sighted non-thinker in management thought it would be a GOOD idea to restructure BillPay so that you could not schedule a payment unless you had the funds in your account AT THAT TIME even if you were scheduling a payment for 30 days out. This makes NO sense as if I had the funds at that time I'd pay them AT THAT TIME and not wait for the 30 days. Do most people only pay bills once a month or have a paycheck that covers a month worth each week? Closing ALL of my accounts and looking for a new bank that uses COMMON SENSE!!!
Paityn
Get my full balance on credit card
Call this number and also the number 800-347-**** will not ring so Im unable to get through and I need the credit card balance on my card. This is really bad customer service..
Keryn
Resolved: Late fees
Updated by user Jul 27, 2023
Company resolved the issue.
Updated by user Jul 27, 2023
After many phone calls I finally reached the executive office. They returned my money.
Original review Jun 27, 2023
Never bank with these people. I have paperless statements and went to the website to view my payment amount. I am paid once a month on the last day of the month. I paid them on the 2nd, sent them $300, well over the minimum due. Then, I get an email saying I owe and the email also says if I've already paid, please ignore. Due date is the 28th, already paid, I ignored. Next month I see a late fee of $41! I call. I was told that the "closing date" is the 2nd of the month and if I pay BEFORE that date it is applied to the previous statement. This is the second month I have had to pay TWICE to avoid a late fee. I call again, ask them why I've given them almost $1000 in 30 days and I still have late fees. I asked what TIME does the statement close on the 2nd, 12:01 or 11:59 because if I make a payment on the 2nd at 8:30 am, why is it considered a payment for the previous month if the 2nd closing time is 12:01? No answer. Complained to BBB, no resolution. They are crafty, so they can charge late fees. I do NOT have this problem with any other card, just Discover. Why would I pay after the 28th (which is the due date) if it was already late? Why should ANY money I pay after the 28th go to the month before? They are rip off artists. I will keep calling and keep complaining.
Berlyn
Problem with payment
Could not get an answer to my many phone attempts. No answer at the numbers I tried. I called the 800 number several times with no answer. I don't know if something is wrong with their phone lines.
Gulshan
Final settlement of Credit Card debt account closed in Nov.2017
1. I am jobless past few months no source of earning,no money 2. I wish to settle down lump sum on time payment on balance amount.. 3. Please inform what can be done I await to hear from you. 4. You can issue a 1099C for complete amount 5. I have already paid US$3000/- to my account to your Collection agent
kate
HORRIBLE practices
Let me warn you about Discover Bank. They will do things their way and if you have any suggestions or requests, do not be surprised that it will be left on deaf ears. I have been trying for the past 6 or 7 years to get them to be paperless and they have gotten back to me that they will continue to destroy our planet and there is nothing we can do about it. Okay, maybe I am exaggerating, but the sentiment is the same. I have been asking that they not send mail but rather use their secure message center. They insist that they will continue to use mail since that will comply with *their* business practices. They will email when statements are due but that is the only thing that is paperless. We need to get all banks and credit unions to become totally paperless for those of us who prefer not to receive pieces of mail that can lead to identity theft, spousal abuse, wasted money, wasted time, and, of course, landfill pollution. I understand that there are some who prefer paper, but it should be an option. To have to sign into the secure message center separately from signing in with either the same password or a password just for the message center. This was also a suggestion. I did 3 days of research on the Federal Banking Laws & Regulations and found that within the articles and sub-articles, there is a phrase that states: any and all correspondence must be mailed or delivered. I then was able to speak with a banking lawyer and was advised that the or delivered meant that if the bank has a means of a secure message center/ board, then the correspondence can be inserted there and NOT be mailed. I brought this to Discovers attention, and they still prefer living in the 19th century in the belief that the Pony Express still lives. There is also a website for financial institutions that expresses most of my same concerns. The website is: https://www.accrue.tech/paperless-document-management-in-banking I sent this to the CEO of Discover (Roger Horchschild) and never heard back. I guess he either did not like that I can do more than his people, or he chooses to be stuck in the past. So, if you are looking for a financial institution, please do not consider Discover Bank. If you have a credit card, you are fairly safe. That side of Discover does its best to keep people happy.
Peggy
Resolved: They have been contacting me for 5-6 days regarding a debt which is not my debt. The work was requested by my landlord. It was for new gutters paid by him at my premisesdklriod who si noqw deceased.
Updated by user Jun 25, 2023
Company resolved the issue.
Original review May 26, 2023
do not deal with them. Work was requested by my landlord. It was for new gutters paid by him at my location . He passed away on 03/20/2023. His surviving spouse's social worker n is attempting to hire attorney to settle his estate. He died without a will
Shina
Need to change the monthly debit
Discover is debiting too much each month, reduce it to half the amount debited or take me off of auto debit Ben Kugler
Anonim
Payments
Discover is the worst credit card company to deal with. All of my other cards have been kind enough to lower my interest rate and help me during this hard time. Discover refuses to help me and just keeps gouging me pushing me over the limit with exorbitant interest rates and fees
Edward
Been locked outta my account for over 2 months and can't assess my 3000$
Been locked outta my account for over 2 months and can't assess my 3000$ I e sent my i.d my snn and my Taxes Do NOT BANK HERE AT ALL
Scott
Failure to investigate and contributing to fraud
I notified Discover Card when I found a charge that should have been refunded. At first, Discover seemed genuinely interested in resolving this matter. They notified the vendor, PrettyLitter, who replied to this dispute with another person's personally identifiable information - Who is Dana Duckworth of Allen, Texas and why did PrettyLitter reply to my dispute with her information? Why did Discover find Dana Duckworth's transaction details as acceptable to deny my dispute? Discover replied to my dispute with a 10-page response via mail. In this response, Discover accepted Dana Duckworth's transaction information that had nothing to do with me and granted the chargeback in favor of PrettyLitter. When I questioned Discover about Dana Duckworth, they pretended to be dumb and insist that Dana Duckworth's transaction information does not exist in their records. After sending FedEx confirmations to Discover in an attempt to win this dispute, Discover's customer service insinuated that I was lying and refused to grant the refund no matter what documentation I provided. Finally, PrettyLitter acknowledged receiving my return but asked me to drop my dispute before they will issue a refund. The people at PrettyLitter think the American public is stupid! As a 33-year customer of Discover with perfect credit score, I am looking forward to the day that Discover apologizes for treating me like *** and wasting over 4 hours of my life defending an unsolicited charge. The big problem here is that Discover Card accepts false information from vendors in response to chargebacks, and doesn't protect their cardholders from fraud.