Direct Energy Overview
Direct Energy has a 1.3-star rating, derived from feedback provided by 756 customers. In the Utility category, it secures the 3th position out of 639 companies.
Rating
Contact Information
Website
www.directenergy.com
Phone
(866) 420-3174
12 Greenway Plz Suite 250, Houston, Texas, 77046, United States
Direct Energy Reviews
Kevin
Billed twice
I was billed twice for for the latest bill in the amount of 291.45 on the 20th of March then the payment I made on the 25th. The customer service was exponentialy disrespectful he even had the audacity of having to remind me that the call was being recorded. I told him mine was being recorded also, the disrespectful behavior in the call was enough to give my wife the phone because she has a more level head than I. She even got flustered with the rep. He was very hard to understand and he kept talking in circles.
Anne
Signing up for Direct Energy
I am attempting to sign up for Direct Energy. I filled out the form on line until I came to the part where it asks me to provide your friend's unique referral code. I do not have that. Someone mentioned that your rates are more favorable than the current Eversource rate in Connecticut. I called the number given if you have questions. I waited for over a half hour because heavy call volume was experienced. When I was connected to a person and explained my dilemma, she said she would connect me with the extension that could provide me with that information. When I was connected to that extension I got a message that your offices were closed for the day. Can you provide me with what I should do to fill in the friend's unique referral block or surpass it and sign up for your favorable electricity rates without that information. As I said, I do not have a friend's unique referral code. Thank you
Francine
Poor very poor services
Someone woke up this morning and decides to cut my services I have paid on time every month even got confirmation for the services I needed on the 5 July. Your charging me 83 for your mistake not considering all the damages I got my fridge my freezer took pictures to bring to Court
Albert
Sharing of Mobile App
I would like to know,does Direct Energy provide mobile phone SMS alert messages to electricity customers when their electricity bills are increasing?
Quintina
Terrible Company
I asked for power to be turned on the same day. They made me pay $100 then after 2, hours it wasn't on so I contacted another company and my power was on without having to pay a fee. I told them I no longer wanted their service because it took too long to turn on and asked for a refund. The representative said they had to connect power then turn it off for me to get a refund. They turned it on but I called the other power company to make sure that I was switched back. As soon as Direct Energy was turned off I was sent a bill for $21. I then called to ask for my refund of $100 and they said the money is non-refundable. They are theives and robbers.
Anonim
Was cheated by this company
Direct Energy in Calgary is a dishonest company, which renews its service at a floating rate that is triple of the regular one without obtaining consent from its customers. They may say that they already sent you a notice by mail about this change but you may receive nothing, bear in mind that all previous communications are set as paperless (online, email). If you refuse to accept such ridiculous charge, they have a collection team and contractor starting to bother you. Stay away from this company to prevent shocking bills (Direct Energy, PO Box 1515, STN M, Calgary, AB T2P 4K2).
Anonim
THEY ARE A RIPOFF
Hi, I was a loyal customer of Direct Energy for approximately 13 years or more for my current location. I always paid my account on time. I was on the budgeted plan until JULY 2021, when I received notice via my bill that this amount was increasing from $89.00 monthly to $107. I contacted direct energy customer services immediately letting them know that I will no longer require their services for my gas. I will look else where as I am on a fixed income and I cannot afford the increase. the 2 other CSRs, Tania and Kary after this occurred. When my final bill arrived dated Aug. 4 it included $107.00 which I told them I could not afford they both could not explain to me why I had to pay a budgeted amount when I was no longer a customer. I ASKED CSR TO NOTE IT ON MY ACCOUNT.tDODO Of the $326.88 on my final bill I made 2 payments of a total $299.99. I refused to pay the $107. WHY? From my perceptive I don't know why i should be paying explain it to me . NOW I AM BEING CHARGED LATE FEES. On top of that they a re threatening me with a collection agency for a little over $108.
Anonim
Ripped off
Hi, I was a loyal customer of Direct Energy for approximately 13 years or more for my current location. I always paid my account on time. I was on the budgeted plan until JULY 2021, when I received notice via my bill that this amount was increasing from $89.00 monthly to $107. I contacted direct energy customer services immediately letting them know that I will no longer require their services for my gas. I will look else where as I am on a fixed income and I cannot afford the increase. the 2 other CSRs, Tania and Kary after this occurred. When my final bill arrived dated Aug. 4 it included $107.00 which I told them I could not afford they both could not explain to me why I had to pay a budgeted amount when I was no longer a customer. Of the $326.88 on my final bill I made 2 payments of a total $299.99. I refused to pay the $107. WHY? From my perceptive I don't know why i should be paying explain it to me . NOW I AM BEING CHARGED LATE FEES. On top of that they a re threatening me with a collection agency for a little over $108. godd
Anonim
PISSED OFF I WANT ANSWERS
Hi, I was a loyal customer of Direct Energy for approximately 13 years or more for my current location. I always paid my account on time. I was on the budgeted plan until JULY 2021, when I received notice via my bill that this amount was increasing from $89.00 monthly to $107. I contacted direct energy customer services immediately letting them know that I will no longer require their services for my gas. I will look else where as I am on a fixed income and I cannot afford the increase. the 2 other CSRs, Tania and Kary after this occurred. When my final bill arrived dated Aug. 4 it included $107.00 which I told them I could not afford they both could not explain to me why I had to pay a budgeted amount when I was no longer a customer. Of the $326.88 on my final bill I made 2 payments of a total $299.99. I refused to pay the $107. WHY? From my perceptive I don't know why i should be paying explain it to me . NOW I AM BEING CHARGED LATE FEES. On top of that they a re threatening me with a collection agency for a little over $108. I am not sure what your PROCESS is please advise me asap. I can provide bills as I do not have them scanned at the time of this complaint.
Jose
Poor service too expensive
Too expensive they dont give options the service is poor This company sucks Honestly I dont recommend to you this company Terrible!!!
Anonim
It’s been 8days with out a hot water tank our poor son who is in wheel chair can’t have shower
The worst services ever look at how many customer service people we talked to and absolutely nothing happened except after over thirty years of staying with these scammers we had no choice but to get some one else. Its terrible how I was treated on phone and lied to but one thing for sure hope they have all these recordings for quality control lol they didnt care about anything else except me signing contract for 16years16yearsanything
Matthew
Door to Door
Sales rep woke me up after knocking on the door several times, long story short they had confused my still waking mind into saying they was looking for a surplus fee that was charged to my account. Should of sent them away but considering my bill actually did go up the last couple months I in my tired mind did not think of it. I ended up finding out after they left that my service was changed and after looking at reviews I had decided to cancel mainly because I was pissed that My service was changed. Once calling the reps was extremely sketchy, rude and im almost certain they did not cancel it so ill have to wait till next month to see
Stewart
Resolved: Another upset comsumer
Updated by user May 29, 2021
Company fixed the issue and I have been provided with apology. My challenging DE resolved the issue, again!.
Updated by user May 29, 2021
After many harassing calls and my challenging DE, they final advised that they had a mistake and nothing would effect my credit rating. This is the second occasion this has occurred and to put any customer through my experience is not pleasant. Like Trudeau says,...
Original review Apr 28, 2021
Sold a property in Fort Saskatchewan 13 years ago and have been harassed over the past week over an outstanding bill from someone residing there with a bill from January 2021 of $301.54 To make this go away, it was suggested I pay the bill or provide proof I sold the property 13 years ago from either Alberta Government Registries or from legal documents. International Collections Experts have been given the collection file and I have wasted more than enough time trying to make this go away. Perhaps DE could attend the residence and deal with the occupant rather than harassing me!
RA
Fraudulent billing and derogatory remarks
4 years after my contract expired with Direct Energy and switched to another provider , Direct Energy sends to collection agency and credit bureau $386 of unpaid bills. This is 4 years later! After going thru archives because Direct Energy he stated in providing alleged bills I proved that my autopay did pay these bills . Upon showing these facts then they say my bank called back these funds. Bank statements and bank do not reflect this. I had to submit my bank statements to provide my innocence because they wouldnt submit theirs. They refuse to retract their false reporting to the credit bureaus and they also violate State of Texas statute of limitations on collecting bills. 4 years later they try to collect for first time Most people would pay or let credit be tarnished. This is fraud, violation off Texas law and derogatory remarks. Stay away from Direct Energy.
George
Continued to Be Charged After Electric Bill Contract Expired
Updated by user Apr 17, 2021
So far, they have sent me a check for $300. They still owe me $170 for a subsequent bill.
Updated by user Mar 18, 2021
Waiting on a reply and refund.
Original review Mar 18, 2021
My electric bill contract with Direct Energy expired in January 2021. Since then, they more than doubled my rate! I contacted them, filed a complaint with them and told them to CANCEL my contract again. They did indicate that it takes one to two cycles to for the cancellation to go through, so I will get another $600 electric bill. I also contacted American Electric Power of the issue. Additionally, I filed a complaint with the Public Utilities Commission of Ohio.
ROBERT
Very Poor Customer Service/DE not fulfilling promises
Opened electric account with DE in mid Dec 2020. Was told by DE 4 times that they would inform Enmax that I was new electric account holder for the house in Calgary I rent. Today March 8 2021 i get letter from enmax telling me that due to no one having electric account for address that they will be disconnecting electric services. I spend the next 4 hrs on phone with DE Customer Care - I am told that my new electric account was closed on Feb28 - no reason given or could be found for this - as i received only one bill since opening accnt on March 1st and promptly paid the full balance. I spend 4 hrs explaining the problem over and over to different reps only to be told I would be transferred to a unit that would solve my problem of why accnt was closed with no notice whatsoever or why - yet 4 times in a row this phone transfer to this unit ended in a disconnect beeping signal.DE had failed to notify Enmax i was new account holder and for no reason closed my new account and 4 hrs on phone made zero results to fix the problem. The worse customer service ever and no apology for their failure to contact Enmax - Now i face have electric turned off due to their failure to notify Enmax that i was account holder and having a fully paid account shut down for reasons not given. Unbelievable - I am so mad I want to go downtown and start throwing rocks at the offices.