Dexcom Overview
Dexcom has a 2.5-star rating, derived from feedback provided by 227 customers. In the Medical Supplies and Equipment category, it secures the 18th position out of 456 companies.
Rating
Contact Information
Website
www.dexcom.com
Phone
(888) 738-3646
6340 Sequence Drive, San Diego, California, 92121, United States
Dexcom Reviews
Ankit
Error message on receiver code HWI2C
Monitor is reading error found . The monitor will not do anything, but show call Tech support. We called and we are waiting on a call back . We cant get any readings or anything, just call Tech support. Vince Rice 6/25/54 birthday - zip 30157. Need a call back for help please . Waiting to hear from you.
Sharon
Because you asked for it.
First 2 sensors came off very quickly. So I called to have them replaced free of charge and they are supposed to be here within 3-5 days.
Jamere
G7 sensors
I am currently on my 4th sensor. 1st. fell off. 2nd kept giving me sensor alerts, starting day 7 and failed day 8. 3rd was a repeat of the 2nd sensor. I called for help. one rep. practically accused me of causing the problem. Every other time I have called the rep. was helpful. My last call was for overpatches. They are included with the sensor. The patch for the sensor I was applying was severly wrinkled and could not be used. She did send me a new sensor because the patches do not come in packs.Each mentioned that I had called for help frequently since starting G7. Sensor information states they last 10 days. Is this a tested fact? The current area around the current sensor is itchy. No rash, placed 8/3.
Terri
Trb4him@***.com
How superb my call was today and the Highly Successful response and results of the call today! Very pleased with responses and results of my time spent with her! She was also Very patient and kind with my stroke issues and slowness of communication:)
Dorothy
Bad sensor
I am still waiting on my replacement sensor I am discouraged with the adhesive on the sensor. They do not stick as well as the adhesive on the G6 that I used to use. They do not stay on well
Anonim
Transmitter issue
I have waited over 5 days for a replacement transmitter this is not something I can just go and get it was a new transmitter that had only been used 3 days highly disappointed in customer service
Anonim
Return label
They want me to return a defective product, they sent a return kit but no return label. The old model g6 worked better than the new g-7.
Rhonda
App not working correctly. Is not tracking glucose readings.
Had to re- install app I order to be able to track glucose readings. Customer service person was great in walking through the problem, answering my questions and offering to stay on the line until I was sure the re- install worked. The re-stall did work at this point. The screening process for calls was different but effective I that I only waited 1 minute and the logic tree eliminated many reasons for the call to different channels.
Anonim
Sensor did not work
I have used this monitor for some time and I really like it I was just having a little trouble with one of the sensors The sensor did not deploy like it was supposed to . Due to my insurance it would not replace it so I called the company and they are sending a replacement free. I am so grateful because I need the reading at all times I really let this Monitor it makes it easy to keep track of my level I would definitely recommend this product because I know that it is accurate and my doctor can do a six-month reading to see what my levels are
Lianna
Faulty Product and Terrible Customer Service
I have been using Dexcom products for a number of years and blindly believed that having your medical device fail around the 7th day mark was just part of your product. It is not until recently that, through online diabetic forums (and no one from either your company or in the medical profession), that I was informed that I could request replacement products. I have desperately been trying to contact Dexcom for the past few days. This has not only proved to be a somewhat impossible task as there is no customer support email address, but something that seems to be only reserved for your customers who are based within the US. I live in Hong Kong and have attempted numerous times to call your Global Technical Support number only to have an automated voice message on the other line saying that my call cannot be connected due to my location here in Hong Kong. To say I'm frustrated is an understatement. I have contacted my local Dexcom supplier here in Hong Kong, but you and I both know that they are not responsible for your faulty and potentially life threatening products. Why are we, as patients, expected to reach out to you, a global company, whenever your medical devices fail us? Which is very often may I add. Do you not see any issue in this? Or are you too engrossed in the medical-industrial complex which you benefit so greatly from? I demand to hear back from you and will be escalating this issue. Regards, Lianna Day
James
Unable to activate device
two dexcom apps appeared on my phone;I tried to eliminate one and both were erased. Called customer service for guidance on reactivating app.Had great diificulty seeing instructions on my phone. A very patient rep assisted me , but app froze after approving password,unable to progress. Next day, phone contact with customer service denied. Still unable to activate.
Sherida
Needed help to obtain a new Medicare Approved Supplier
Carrie, Rep that helped me, was fabulous!!! Please don't hesitate to call for further details. 508 259 ****
Samarth
I am having trouble with the app and sensor
Sensor was put on two days ago and stopped working early this morning. The app is impossible to use. It keeps on putting my phone number as my login ID and there is no way that allows me to change this. This is both for Dexcom app as well as the Clarity app.
Gregory
Bad receivers
I put the transmitter on my alarm and try to put the oval patch on it and it came off my arm. Ill try to put it back but the receiver says I need to replace the sensor. Can you help me?
Barbara
Regular order......not replacement
Mailed 34.68 on 5/17, per 2/24/23 email to barbdance@***.com (Yahoo is library access for now, since wifi is down on laptop at home). I need a new order of g6 on 5/27!!! I hope, I am getting it!!! By the way, I don't want the "Right Care CGM Patch. I can't pay another 34.68 til June 21/23!!! Barbara Parker USM 626****
Anonim
Useless Device
Been using Dexcom two in a half years, even upgraded to G6. I have had nothing but problems after problems and for all these years the representatives favorite words are ( Replace The Sensor) you would think this issue would be solved after the same issues over and over and many have been life threatening. Ongoing inaccurate readings 90% of the time, the other loss signal and can be in the same spot you always keep it, next to you, constantly wait 3 hours for warm up then signal out 10 minutes later. I’ve had a few incidents when I was out shopping for a little groceries. I felt a bit oozing and checked my Dexcom, reading was 132 I was relieved and continued on, 10 minutes later I gotten nauseous and lightheaded. The clerk called the manager and gotten me a chair to sit. Noticed my medical ID bracelet and questioned me,if he can read it, I informed him I was diabetic and showed him my Dexcom and he seen I was in range. I stated I need to do a finger stick, that was done and lord behold it was at 54, the manager ask if I needed candy or orange juice, I had glucose gel in my purse, manager called my emergency contact on my bracelet while waiting I put down two packs of glucose gel. My contact was there in 10-15 minutes. We waited until my finger stick was in range before moving. Left my vechicle and we headed home. I called my endocrinologist to inform her what had happened, she asked have I eaten anything, I responded of course I did and explained all to her about this inaccurate reading from the Dexcom. She stated she is prescribing me some Gvoke Pens for emergency situations as this. This incident happened again about a month later, same inaccurate reading, this time I went to the floor, I had to get to my pen and hurry to inject myself. Was asked did I need EMS called, I stated no just call my contact. Etc…. Within two weeks I had 4-5:sensors replaced due to inaccurate readings of reasons were like always, change the sensor. This has gotten very old and now the new G7 is now out and supposedly better, it saddens me to say I’ve read reviews from patients that have and began using the new upgraded G7. You have no idea how many complaints there are already, whom ever is in charge of quality, safety needs to be fired.Diabetics has to rely on these devices to have a better quality of life not finger sticking or injecting insulin 4x a day. Medicare only cover 100 test strips per 90 days, patients consistently using more strips the usual because the constant inaccurate of these incompetent device. I ask quite often, are you gonna purchase me more test strips? Sorry no we’re not capable of issuing more strips. I went far as to contact Omnipod to ask which devices can par with Omni other than Dexcom? Answer was none. Not certain which direction I’m going, I immediately made an appointment to get in to see my endocrinologist much sooner then my scheduled appointment. Pray she has better news.I’m not willing to change to anything with wires either.