Delta Airlines Overview
Delta Airlines has a 2.1-star rating, derived from feedback provided by 2400 customers. In the Airlines and Air Transport category, it secures the 2th position out of 232 companies.
Rating
Contact Information
Website
www.delta.com
Phone
(800) 325-8224
1030 Delta Boulevard, Atlanta, Georgia, 30320-6001, United States
Delta Airlines Reviews
Aysha
Because a girl that I know use my credit card to book 2 flights, and I did not give permission
A girl got my credit card number and bought two flights to and from I did not give permission to do that
Mary
Mistreatment of a blind passenger
I was on a flight out of Mogan when severe weather impacted the flight . delta first kept us waiting several hours but then in a break hurriedly boarded us onky to have us sit on the plane for several hours. There were opportunities for us to take up but two crews timed out before flight was cancelled . I can understand weather issues and accept that the overall treatment of one passenger in particular that I found myself helping is the focus of my complaint . This young man clearly blind ( I have a picture to send you ) was virtually abandoned by delta and put in the humiliating circumstance of banging into people trying to find proper long line to get his bag . That Delta ignored such a handicapped person before several passengers including me came to his aid is very very troubling. It was as of your airline staff did not even see him let alone help him . After quite a bit of time I saw tge crew departing for their hotel and flagged them down . The captain seemed to be awarethat a blind person was on the flight and found a staff person to help him . She came over and at instance of other passengers found him a seat then went back to her duties after a time it became clear he was forgotten and again unseen by employees . Once again passengers stepped in and went over to Man and we reassured him his spot in front of me would still be held . When it was my turn I told woman he was in front of me and insisted that she help him . She thanked me and told me she had forgotten . She then fixed his issues it was very late and this poor man had bern able to reach friends who had gotten him on plane in the first place . Because our plane was so long they had gone home to bed
Anh
Hotel refunds
I get delay in Korea for 4 hours and i get delay again in Atlanta. I am a single mom have 2 kids and they ask me take 2 bus to hotel and when i go to sarasota i still not get any refund .oney from hotel. Please help me God bless you. I try mmmmm
Anonim
Ticket refund
Hi Delta Airlines ! I am Serge Wesley Ngandu one of your passengers I should travel from Stockholm to Toronto via JFK Airport with Delta airlines it was the 29 juin 2023 unfortunately the flight was cancelled by Delta because of the weather, All passengers slept in Arlanda Airport the following day Delta will transfer me to SAS as it was a direct flight from Stockholm to Toronto, unfortunately Delta hadn't paid my luggages to SAS, SAS obliged me to pay I didn't have pocket money anymore, SAS will refuse to take my luggages when I went to check point Delta to claim and complain why they transfer me to SAS, the gate was closed already, I explained my case to SAS responsible and recommended me to Menckie Service to explain them what happened to me, because Delta left already and SAS as well, This service will call Delta for my accommodation for the second time at the airport and Delta will book for me other ticket for Sunday 02 July 2023, I've slept 3 days at airport from Thursday 29 juin that I should travel to Sunday 02 July, I was so disappointed because of this inconvenience, Delta refunded the ticket to all passengers that we missed missed the first flight together, but me who missed twice the flight and slept 3 days at the Arlanda Airport I didn't receive any money until now that's why I contacted Delta to claim my refund ticket and all these inconvenience caused by this workers,
Angela
Scandalous online booking system
I am very disappointed in and will never again use Delta to book a clients flights. Your online system and inability to rectify payment processing errors that occur because of your broken online booking portal is a disservice to the consumer. My client has almost $1800 in pending charges that have not cleared his account in 4-days now! This prevents him from booking an International Flight that is less than 60-days out! Not only are his funds locked up, but double the cost of the flight is locked up keeping him from 2x the amount of money need for the flight! To be told that the consumer has to be "patient" and that Delta is not responsible for this is unethical. And to be told to be patient while Delta works hard to improve their online experience is ludicrous. Take down the damn system until is corrected because not everyone pockets are as deep as Delta's and can afford to have thousands of dollars locked in limbo while Delta "works hard to not provide customer service"! I will never book another client using Delta Airlines again!
Summer
Minor treated horribly
A mechanical issue didnt allow for my 17 year old daughter to board a flight and all they offered her was meal vouchers with no food places open in Richmond airport this late . They couldnt pay to put her in a hotel bc she wasnt 18 yet wanted me to pay them $150 so they could put her in the delta den for unaccompanied minor. So, here she is sleeping in airport all night tonight bc they couldnt put her in w delta den bc I didnt want to pay them $150. Very pissed at how they handled this. Disgusted actually.
TerrellEdward
Tkoken@***.net
I want to offer a commendation to Miguel Vargas, on duty in Tampa as a customer service representative day before yesterday. My wife and I were eager to get off the ground and back to California. A series of thunderstorms had a different attitude, unfortunately, and the upshot of this was a delay of Flight 749. Mr. Vargas was calm, conscientious, and caring in his handling of the situation. There was some kind of bollix on the assignment of our seats, having to do with the fact that the plane was full, and late, and Miguel came on board with us and straightened out the matter calmly in a situation that seemed specifically designed to produce fits of screaming frustration. He was truly a calming influence, and deserves a great deal of respect and admiration for being so. I hope Delta Airlines takes this to heart, and rewards him for it. I also wish Delta would not treat me and mine as "Pissed Consumers"; we certainly are not, but this is the only venue I could easily find to express this kind of appreciation.
Althea
I am still trying to get back my 67995.95 was taken from my account I still didn't have the money added to my account I asked for the ticket to be canceled but I still waiting for the money.
Reason for calling I was trying to buy a ticket the 14th July I didn't got through I asked for assistance Jeanbert was trying to I got a alert that 6995.95 was taken from my account Jeanbert said he's not seeing that what to I do
Katie
Wow does their customer service blow
Where do I begin? Booked a more expensive flight to get home at a reasonable time with a 3-week old and a toddler. Delta cancelled that flight and rebooked me on the cheaper and later one without refunding me any difference. What was a reasonable sub-2 hour layover is now a 7+ hour layover. I am traveling with a 3-week old and a toddler and picked the specific flight time/leg back home but they changed it. And after an hour of chatting with them because the phone was an hour wait (also they've allowed google to put their primary customer service number as WRONG on a google search) they have nothing to offer me but an apology. No reasonable accommodation, sky club access for the inconvenience, no flight adjustments, nothing. Just a lame "sorry". Chatting with the agent was just as maddening as it took 5-10 min to respond to each of my messages. I wish writing bad reviews helped but this is just as much a waste of time because Delta doesn't need their customer service to be good to thrive. They'll keep taking our money because we need to travel and keep *** us over.
Stephanie
Lack of communication
My flight was canceled without a proper explanation when I was there 3 hours prior my flight. I had planned to visit London 0n 7/13 and return to Florida the 14 due to Delta my journey did not happen has planned . I spent an entire day at the airport for no reason.
Amina
Lost baggage claim
We lost a luggage in New York it never arrived to Atlanta were we was staying we got false information to say that the luggage was found in New York so we made a trip there only to find out they made a mistake & it wasnt there, that cost us time & money to travel. I have been told to make a out of baggage claim which I have been finding trouble doing as I dont know were to send all the receipts so I will try here thank you Claim number for out of baggage claim is 0796****
SALOME
Flight cancelled
Original review Jun 27, 2023
My 11 hour flight from Chicago to Quito was turned into a 3 day long way back home. They were unable to help me at the airport in the first place and provide with a phone number to call and wait for more than 40 minutes for someone to pick up. They were not only hard to reach but they also provided inaccurate information. I was cancelled the flight twice and instead of helping me out, Delta tried to get rid of me. In the end I had to go to another airport (O'Hare) where they tried to charge me for the checked bag when in the original reservation I purchased, the first check in bag was included! What is more, they made us boar a flight to Atlanta and they the crew told us the pilots didn't show up and that none knew where they were or if the flight was going to be cancelled. Finally pilots did arrive and the flight departed 2 hours late. I'm still in Atlanta while writing and waiting for my flight to Quito at 4pm, hopefully there is no more surprises. Awful experience, a total nightmare.
Anna
Service agent at check in was very unprofessional and rude
Original review Jun 12, 2023
I bought a plane ticket for my father to travel from Puerto Vallarta Jalisco Mexico to Seattle Washington on June 10,2023. And when he arrived at the airport the lady agent denied check in and canceled flight because he arrived an hour and 25min before departure time. And was told he was supposed to arrive 3 hours before. He had never had any issues with arriving at this time as he has no bags to check in. He is an 80 year old who gets wheelchair assistance and has never had any issues before. This situation was very frustrated as the lady was very rude to him and told him he has to book another flight and arrive in time there was nothing else to do. FYI the rest of the crew were telling her he was good as the airplane craft has not yet arrived. But she continues to argue but the 3hr policy. I my self have arrived 40min prior to departure and had no issues as is a Farley small airport. So I dont understand why she would do that to my father . This attitude and rudeness of this so called supervisor lady is unnecessary cost us to buy another plane ticket for later that day as he has to be here for his Monday doctors appointment . I wish my father wouldve got her name because somebody has to get her attention and get some sort of disciplinary action.
Madeleine
Terrible experience at Rome airport
Showed up to check in three hours early and good thing I did because they had one person to check in the entire line of over 50 people. Refused to help when asked, then started a new line and would not help the people who had been waiting for over an hour. Staff was unhelpful and kept getting stuck on the basic check in procedure. People became angry and started yelling, they did not help and instead made the situation worse by suggesting a solution: allowing 2 people to skip the entire line because they said they were going to miss their flight. The whole ordeal took us over an hour. Just to check in. Before even going through security. Refused to manage the situation even when the manager was aware of the issue. Abysmal experience. Ive traveled to 19 countries and have not seen anything like that.
Anonim
Refund on flight
My legs have broke out and my feet was messed up my skin came off and I'm waiting to go to the doctor someone swelling came off and when I show you how to scare him if I had to take it off my feet I'll send it to you in another text message and I need to go to the doctor for thank you
Upset
Double Charge --
Updated by user Apr 03, 2023
Issue is not resolved -- still my funds are being held and no apology from the company for such poor treatment in customer support. Don't assign blame -- just resolve the situation.
Original review Apr 03, 2023
I have been a Delta customer since 1992! Literally my whole life. Yet how loyal of a customer you are means nothing to the people who I spoke with last. This is the second time this has happened -- I went to their website and purchased tickets like always (I fly few times a year). This time the website returned an error (see screenshot). This happened to me previously in December 2022, same thing, website errored out and I was double charged! Tickets were still purchased but an extra charge for the tickets amount (in addition to what already posted/completed) is being help for 5 days now. I have no access to my money and am in a dire situation because of it! I called Delta 3 times, each time I am either being disconnected, transferred over to a department which is "suppose to be open" but get the "the department is currently closed please call back later" message and then again I get disconnected. Each time I hold about 40 minutes and am currently traveling, so paying international fees. The last rep and then her Supervisor were both rude. The rep just kept assigning blame to the bank (because that is what her Supervisor said). Neither understood the situation I was in, no immediate money because everything has been taken by Delta with their pending transaction. They say it's my bank, but my bank said the merchant is the only one that can request money and until the pending drops or posts, the bank can't do anything! Last time in December when this happened I had a nice lady at Delta who truly went above and beyond and resolved the issue. She helped me! If it was not an Delta issue then she would have not been able to assist me. This time the Supervisor simply argued and then continued to blame the bank saying it's a "hospitality double charge" from Capital One -- never heard of that, and I use the same card for each purchase, never got double charged. The only 2 times I got double charged is when the Delta website errored out. It's not hard to connect the dots. I didn't even care where the issue originated, I just want a resolution. Delta Supervisor and rep were so focused on assigning blame, there was no focus on how to resolve the issue. The Supervisor said she would notate my account saying Capital One double charged me .. why would she lie? I asked her to just notate the account what I said happened, but no she wouldn't because then that places the blame back on them. Employees should be help accountable for such behavior. No need to be argumentative and rude and place blame. Your website had an error, unfortunately it happened to me again but you could have resolved the issue versus trying to pass the blame (Supervisor) or try to get rid of me (Rep). I expected better from Delta. Very disappointed and still don't have my money.
Daniel
Error in their system + Cancelled flight
On June 1st, 2022, I bought a flexible round-trip ticket from Austin to Istanbul on Delta Airlines' website. I was anticipating the need to fly back to a city other than Austin, as I had multiple job interviews scheduled. Since I did not know in which city I would accept the offer, I paid the premium ($150) to buy a flexible ticket. The first leg of my trip on July 4th was delayed for about one hour. This resulted in my missing my connecting flight from Amsterdam to Istanbul. If the flight would have been held for ten minutes, I (and many other passengers) could make the connection to Istanbul. This resulted in passengers staying for 24 hours in Amsterdam, disrupting everyones plans. I later realized that there were many other flights to Istanbul on which Delta could have tried to book us, but did not do so. It is interesting that the next day, our flight to Istanbul was about 15 minutes late with no explanation! While I was in Istanbul, I accepted a job offer in Delaware. Then I called Delta airlines and asked them to change my return destination. The agent asked to what city. I asked about the possibility of Philadelphia and wondered if there would be any price difference. The agent said that there is a flight to Philadelphia and there is no fare difference. I told the agent to make the change. The agent told me it is done and that I was all set. Then I saw the change of destination to Philadelphia on the Delta Airlines website as well. Also, I received a message from Delta confirming the change in destination. Then I prepared and planned everything around the assumption that I will be in Delaware on August 16th. On August 14th I received a confirmation email for my flight to Philadelphia from Delta indicating that I can check-in. I went to the airport about five hours before my flight. So I was among the very first passengers who tried to check in when the Delta / Air France staff arrived. However, they said that my name was not on their flight manifest. I showed them the confirmation emails I received from Delta. They were surprised and they said I should contact Delta to resolve the issue. I started trying to contact Delta at 1:30 am. I called them several times but nobody picked up the phone. I emailed them but the emails bounced back. Then I found a messaging feature on the website. I messaged them and eventually received a response. I explained the situation and the agent said my ticket is confirmed and everything is set so Air France should update their system and check me in. Then I talked to Air France and they said no it is Deltas problem! I messaged Delta again and asked them to chat with Air France staff to fix the issue. They chatted and then Delta told me that they have to fix the issue manually and it may take a few minutes. Air France then told me we have only 12 minutes before the check-in closes. I told that to Delta and they said that I should ask Air France to refresh their system. I asked Air France but they said there is nothing yet. I was now down to only 5 minutes before check-in closes. I told the Delta agent that we have only 5 minutes. He then said, My workday has come to an end and I will be transferring this conversation to another agent who will be happy to assist you then I needed to explain everything from the beginning to the new agent again. Of course, I missed the flight. However, I explained the situation to the new agent and he said he should connect me to another department. And then I had to explain everything to another agent! He also switched to another one after some time. I went through 8 different agents throughout several hours that I was at the airport that morning. At the same time, I tried to contact Delta Airlines by phone too. After several hours, I could finally talk with someone. But after I explained the situation, he hung up on me! After having been at the airport since the night before, I was extremely tired. I went back to Istanbul and checked in at a hotel. While at the hotel, I tried to message Delta again, and then I saw they have removed my access to the messaging feature in my account. I logged in and searched all their website but didnt find the messaging feature I had used that morning! Then I called various numbers that I could find on their website. Eventually, someone picked up the phone. I explained the situation to him, but he didnt hang up. I was placed on hold for a few minutes. Then he told me that there is a fare difference that I should pay or he can reissue the ticket to Austin and suggested I buy another ticket from Austin to Philadelphia! Then he told me that he reissued the flight to Austin for August 19th, three days later! For the flight on August 19th, I went to the airport on August 18th at around 7pm. I was at the airport about 9 hours before my flight. However, after midnight, I received an email that my flight is canceled, and that I should contact Delta Airlines! I tried to contact Delta but I didnt have access to the message feature while other passengers had. I tried calling Delta several times but nobody answered. I talked to the Delta / Air France staff at the check-in desk and they said they cannot find any flight for me, and all their hotels are fully booked. So after trying and waiting for several hours, I told the Delta/Air France staff that I will buy a ticket and send the receipt to Delta Airlines for reimbursement. And they said that is ok as long as I have the receipt. At around 5 am, I bought the cheapest ticket that I could find and flew back to the US that day.