Dell Overview
Dell has a 1.7-star rating, derived from feedback provided by 972 customers. In the Appliances and Electronics category, it secures the 17th position out of 1457 companies.
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Dell Reviews
Steven
Don't Trust Dell Computer -- They do NOT support what they sell
Updated by user Jan 27, 2023
After Dell REFUSED to honor their software support agreement and refunded the money I had paid for that service, I took it to a local computer store.There were able to fix the software for $99, and the $99 also gives me a year of support.Dell was either (1) too...
Updated by user Dec 29, 2022
My issue has been escalated to two successive managers at Dell. Today, I received a call from one of them.
I had already terminated my service contact with Dell (since they were denying my escalating request). I had already taken my computer to a local shop to fix the...
Original review Dec 27, 2022
I have been buying Dell Computers for decades. I have finally reached the end of my tolerance for their mistreatment of a loyal customer. My desktop computer was purchased from Dell with Windows 10 Pro installed. I have reliably paid Dell each year to extend software support beyond the original warranty. In the past, I have found Dell's offshore support staff at level 1 to be marginally sufficient most of the time. If you bring them a real problem, they go-to solution is to reinstall Windows and start again. The problem is that reinstalling Windows means that you have to backup all of your data, reinstall windows, and THEN reinstall all of your software, all of your data, and make all of the customizing changes made over the lifetime of your computer. What this means, in very real terms, is that you do not have much use of your computer until all of that is completed. In my case, I have more than 40 purchased software applications on my desktop. The time required to reinstall all of them would be WEEKS. During those WEEKS, I would not have what I need to run my business. So, reinstalling Windows -- in a practical sense -- means buying a new computer and, over the course of weeks, installing one application after another on the new computer and moving the data once each new application is installed. That process would occupy most of my work day for TWO WEEKS. So, when Dell says that "the best way" to fix my problem (which they haven't been able to do) is reinstall Windows, that translates to "the best way FROM DELL'S VANTAGE POINT is to reinstall Windows even if it is impractical for the customer." Yes, you heard me correctly. Dell is interested in Dell not in meeting its customers' needs. The problem I am having is that I cannot roll back certain Windows updates which are apparently causing a bunch of other problems on my system. That was the diagnosis of tech support at GoDaddy.com. Rolling back some Windows updates should be a simple process, but there is something which is making it difficult. A level 1 technician from Dell (someone undertrained for sure) spent FOUR HOURS with me on the phone trying the same thing over and over again. Yes, that is the definition of insanity. I asked that it be escalated to the next level of support. This is not the first time I have requested this. In the past, the better-trained people at Dell were able to fix what the level 1 support staff could not fix. This time, I was asked to pick a four hour time window to receive a call back from the level 2 staff. I responded saying that I would like the call between noon and 4 PM today. At 4 PM, I had yet to receive a call. I also had not received an email saying that the call would be either delayed or rescheduled. So I sent an email to Dell asking for a call from a supervisor. Shortly thereafter (at 4:15) I received a call from the fellow who was supposed to call between noon and 4 PM. I indicated that I thought it was rude to missing the scheduled appointment time and not send an email. He made excuses. When I asked him to help me solve the problem, he offered me a refund of the annual fee I pay for Dell to provide support for Windows 10 Pro. Translation: Dell is willing to provide support if it isn't going to tie up much of their time or senior (better-trained) staff. Otherwise, you can have your money back. I liken this to an auto insurance company that sells you a policy. If you have a minor accident, they provide the coverage you paid for. If you have a large claim, they deny the claim and offer your premium back. Now, we all know that is completely unacceptable, but that is what Dell is doing. It is a shoddy business practice, and one that I won't tolerate. I urge anyone reading this to avoid buying any products from Dell Computer. They offer service for a price, but if you really NEED service, you get the kind of service a bull gives to a cow.
NAFE
NON FUNCTIONING OF NEW LAPTOP
I PURCHASED NEW DELL LAPTOP BUT IT IS NOT FUNCTION WELL (.) I GET CHECKED FROM SERVICE CENTRE AT NOIDA -15 BUT THE PROBLEMS CAN NOT BE RESOLVED (.) THEY HAVE CHANGED THE OS TO WIN 10 BUT SOME APPLICATION COULD NOT BE UPDATED/INSTALLED (.) PROBLEMS (.) 1 (.) GETTING HOT IN FEW MINUTES (.) 2 (.) BLACK OUT SCREEN (.) PROBLEM NO 2 HAS BEEN RESOLVED BY SERVICE CENTRE AFTER CHANGED THE OS TO WIN 10 BUT SOME APPLICATION COULD NOT BE INSTALLED
Richard
In my continuing saga with Dell I have now been in touch with them five times.
Along the way I have likely found the cause of the issues in the SSD card that each time they have replaced the motherboard (2 times) they moved the SSD card to the new motherboard. Hence changing the motherboard has made no difference in terms of solving the problem. They are sending out a tech in the next few days to replace the SSD card and we will see what happens after that.
Richard
Dell Precision 3460 Tower will not boot.
Updated by user Dec 18, 2022
After lots of arguing with Dell support they finally listened to that my problem was not due to my motherboard, but rather due to the SSD card being bad. They sent a technician a new card and the machine has been working properly ever since.
Original review Nov 18, 2022
I purchased a new Dell Precision 3460 Tower which according to the Dell site supports Ubuntu Linux. I got the machine and after some work got the OS installed and everything was fine. For about 8 months. Then the machine started not booting. I chatted with Dell non-support and they had me pull out and reseat various things like the RAM and the hard drive connection. That worked for a few months and then the problem came back, only worse. Again I contacted Dell and they tried to fob me off with reseating connections bit again and I told them that wasn't good enough. So a technician was sent out who replaced the motherboard and things were good. For about 5 months. then the problem returned again. Contacted Dell again and they wanted to just file a report and let me see what happened. I said that wasn't good enough and they agreed to replacing the motherboard again. One day later and the stupid thing was dead again. At this point I'm very angry with Dell.
Anonim
Customer service
My computer froze and had to be rebooted. Once rebooted the internet drivers disappeared. At this point I was able to access everything on my computer just not connect to the internet. Called Dell technical support for assistance. They said we can help you with this. Technician told me to restart computer, forced it into an automatic repair mode, which requires a Bitlocker recovery key. Got this key from my Microsoft account. After inputting the recovery key, the advanced recovery mode throws an error causing it to restart and start the process over again. After that, they said oh we need you to pay and than we can help you. So they essentially forced my computer into a blue screen loop, I can no longer access any data or get to my files, but they will only help me get out of this screen if I pay. THERE was zero mention of payment prior to this. So they tied my hands and my data up and will not assist.
John
Hidden cost of dell laptops.
I just ordered a Dell XPS17 laptop from their site on the web. I later noticed that automatically added a "ProSupport Technical Support 1 year" for $132.75 which I do not want/need. I phoned up their Order Support number and was told I cannot remove that extra charge. Customers should be aware that Dell is adding $132 to the advertised price of their laptops
Shashi
Resolved: Shashiparmar2235us@***.com
Updated by user Sep 24, 2022
Company fixed the issue and I have been provided with discount on future orders.
Original review Sep 24, 2022
Hello I am SHASHI PARMAR from information Technology I am request to you please approve the student discount
Joseph
Visit by Dell to fix my computer
I recently purchased a Dell Inspiron computer and when I ran a diagnostic test it said a part needed to replaced ( I think it was a mother board ), and Dell was notified. They said they were sending a technician to my house to replace it, but the day he was suppose to come I was notified that the part was on back order and wouldn't arrive till Nov./22. How does Dell expect me to have new computer for three months that needs to have a part replaced and it can't be done for three months? I have owned about 25 Dell computers over the past 20 years, and that was why I bought this one, but the quality and service have deteriorated from what it was. If I had known this I would have bought another brand.
Justin
Dell insperon 14 2in1 crashed twice
I bought my dell Insperon 2in1 laptop. I purchased the extended warranty. After using it barley a hand full of times; it crashes. I call Best Buy i.e. the store I purchased it from. They ask me to bring it in so they can take a look/ fix it. After bringing it back 4 times with no success, They tell me I will have to use my extended warranty, They will ship it in to the Dell laptop company workshop. A month goes by and I see an E- Mail from Best buy. I call the customer service department. They have no clue what is being done where the computer is nothing. After a 3 to4 hour phone call, and 5 or 6 transfers they ask me what I want??? No one tells me that I had the option to get a different laptop as, I am SOOOO disappointed with this one. By then I'm so livid I tell them look just fix it and send it back to me. No sooner than I get the peice of junk back it crashes again. Word of advice don't wast your money on this worthless paper weight.
Tejaswi
UNSOLVED ISSUE
Dissapointed in dell services. (URGENT) So i faced an issue with my 1 year old laptop that it wasnt switching on, being in warranty i raised a complaint and after around a week of chatting on WhatsApp and doing a-lot of tests and diagnosis, an agent from dell visited and announced it was an issue with the motherboard which had to be replaced. He replaced the motherboard and this took days too but after the motherboard got changed it had an issue of a bit locker key which i never generated and got stuck on that screen. Dell technicians talked to me on chat for hours but none of them were able to fix it. After more days and hours of chatting they suggested to do windows reinstallation. Which they never sent an agent to help me with, even though I wasnt able to do it properly myself cause Im not an engineering professional. Even after asking them 10 times they simply said we cant send a technician to perform windows reinstallation. Even though this was a task of the dell agent to fix my laptop in the working condition caused the motherboard caused that issue, and he replaced it. But he didnt seemed of any help. Again after hours of chatting nobody helped me with my data backup cause the laptop wasnt even switching on. They asked me to contact a local it guy and i had to pay him alot too just for the backup of my data which didnt even happen due to the bitlocker issue. My money got wasted too even after spending money in warranty. I am a college design student and alot of my work got hampered cause the data didnt even got backed up and i had to suffer alot of consequences due to it. My assignments, my internships, my designs which were actually made on the very laptop, the contract of work i did with government of india got deleted just in this stupid issue which makes me furious even now. Moreover the problem didnt ended yet, even after i was able to open the laptop with windows reinstallation I couldnt access my laptop as the bit locker issue was not passed onto my drive and I wasnt able to access it at all. I again contacted a-lot of technical, each day different people with 100s of texts and no one was able to resolve the issue till 10-15 days finally a technician took remote access and regenerated my drive which again caused data loss but atleast i was able to access my laptop and drive. I thought the issue with my laptop was finally resolved after months of waste of time, money and energy chatting each day, but no, the laptop showed many more issues and never worked as it was before the motherboard change. I still wasnt able to use the laptop properly cause now it had new issues like the keypad used to stop functioning suddenly and i had to restart the laptop, the screen got stuck on the dell logo for hours and then again i had to restart. It showed alot of heating problems and i wasnt even able to use it cause it heated like crazy as soon as i turn it on, all the fans used to switch on and make sounds. So my laptop at this points felt completely ruined and again I wasnt able to work. More days and weeks of customer care WhatsApp that facilities were happening which was 0 help. I was so helpless at last i had to find a dell service center cause none of the people were helping me and i was tired of chatting all day with the dell assistants, its like i had no other thing to do all day. After asking and begging them several times each day to please visit and resolve the issue they just gave me a bunch of different tests, diagnosis tests, youtube videos, or functions to perform myself which were again no help. They didnt even bothering sending an agent once even after chatting for months after the motherboard change. At last i had to travel very far to a service center which 1) did not look like a service center it looked like a bunch of people were sitting there and not helping. 2) it was so smelly and god knows how people were sitting there with not even cleaned floors, poor hygiene. 3) they took alot of time and even after telling them the whole story they didnt helped me that now and asked to take the laptop for again diagnosis with what happened to it. I left my laptop and had to call them 3-4 times before they actually picked up and told me theres an issue with motherboard and dc jack which was very surprising cause the motherboard just got changed and the laptop didnt function properly since then. After pleading them to fix it as soon as possible they didnt provide any update on whats wrong and how long will it take. I had to call them again this morning and ask to talk to a senior manager and tell me whats going on but he wasnt of any help either. He just told that they ordered the parts and no update of when Ill get it back. The service center i visited was Raghav Computers C/o Karvy, E-516 first floor, sector-7 Ramphal chowk, Dwarka, New Delhi Delhi IN 110075 981166**** M,T,W,TH,F,S 09:30 am - 06:30 pm My main concern is i have my college in himachal pradesh, kangra and all this has happened in delhi while i was in my hometown and even then the issue isnt really over. The service center even isnt helping and Im tired of doing this for months. I have to leave for my college but I dont even have my laptop to take and nobodys telling me when i will get it back. I request you to tell me right now my status of laptop and whats the issue and when will it be fixed cause Im really tired of doing this all day and night. I have never seen such poor technical support in any of the company and will never in my life buy laptop from dell nor will suggest anyone for the same. If you do not reply with a solution to this mail, i along with my family who has suffered with me all the months am taking this matter to the consumer court cause this is not the way you treat your customers who spend almost a lakh on the stupid laptop which didnt even lasted an year. Tejaswi batra 965005****
Rahul
Still isuees not shorted out
I have raised a complaint for the on going issues raised on my laptop - Motherboard failure still not shorted out and there is no response from dell yet. Very poor customer service
Julie
Woeful customer service, and warranty not recognised.
I have lodged two separate service requests to Dell Australian within 5 weeks, and I only spoke to three people, based on five phone calls (disconnected three times), one email and one chat conversation. With no response to my emails or service requests on continued contact, I am at my wits end. My computer (Insipiron 5477) is slowly dying on performance, and it's still under warranty. I am trying to either get the computer fixed or replaced, but nothing has been actioned. Given I have consumer rights under my 4-year warranty, I will be escalating this to Consumer Affairs for lodgement. I will never buy a DELL again nor do I recommend anyone every buy this computer. Their technology is outdated and while my computer was bought in 2018, the disk was manufactured in the early 2000's. Terrible product, awful service and no abiilty to claim any warranty support. Shame on you DELL!
Kritika
System's screen is blinking and some other technical fault.
Hello kritika tyagi this side owner of this system . I have some complaints regarding system's screen is not working properly and some unwanted sounds comes out from the system which is very scary and not feeling comfortable to use it.. and screen is always blinking and thn sytem get hanged throughout all these problems.. the system has constant problems from that time when i bought it . I request you to solve this problem asap because my work is also suffering .. hope you provide good and fast services Thanks .
Gloria
Web site, Customer Service, Narrator Feature and Technical
I moved around the website all day and night trying to turn Narrator, and the instructions focus is installing and mentions how Narrator on but not off. The website is g The Customer Service is AI configure it out yourself. Website focus is business customers and sales, leaving individuals who own your product are left to chat with AI with a stock of responses that couldn't even address my issue. Dell like many companies appears to abide by the Buyer Beware and after the sale, you don't mean anything. I figured out how to turn narrator off, on, by myself and. I'm going to buy another the instructions are written for IT novices I didn't know what it was telling me to do, and I didn't have the icons on screen, or the pictures of the actions required to fix it myself. Furthermore, I eventually just ran my hand along the keyboard and Narrator went off, and I'll never turn it on again, even if I go blind. I'll go back to Hp and stop thinking every product is of the quality of the Dell I had years ago. What I have experienced was not only aggravating and insulting, and again CS Chat compounded the problem and doesn't offer printing a copy of the chat. This is an example of this company's and this country's focus is on business and profits, not people.
Jess
My never-ending nightmare with Dell
I recently purchased a new work laptop from Dell. I received the new XPS 13 laptop from Dell on 02/13, on 03/15 I started having trouble with the laptop. I contacted customer support on 03/18 regarding the issues. After an hour the Dell rep determined the motherboard on the laptop was fried. A service order was entered to have a tech come out to replace the motherboard. The rep assured me this would only take a few days. 03/19 I receive a system email stating the motherboard replacement has been delayed until the end of May. I again contacted support stating this was not going to work since I needed the laptop for work. After talking to several reps I finally spoke with a rep that says they will just replace the laptop. I agree even though I have to spend $250 to remove all the data on my fried laptop out of pocket. As we're going through the process the rep says something about a refurbished laptop being sent out as the replacement for my new laptop. No way am I accepting a refurbished computer when I just spent $2,300 on a computer a few weeks ago. When I explain I will not accept the refurbished laptop they tell me they can only replace it if it was within 30 days and I was 48 days. How do you come up with 48 days? I come up with 33 days. Oh, we start counting the 30 day warranty when the order is placed not when it's received. WHAT!!! The laptop was ordered in January so according to this rep, my 30 day warranty was up before I even received the computer. After a few hours & being transferred to several "superiors", I finally find someone to understand how ridiculous this situation is. The new rep agrees to send a new laptop as a replacement. We go through the replacement process being told the new laptop will arrive in a few days. A few days go by when I receive an email saying the replacement has been delayed but should arrive 04/30. Needing a laptop to continue running 2 small businesses I explain we need to come up with another option as I can't wait another 30 days. I was given a few options. Take a refurbished, wait 30 days for the new laptop or they will give me a refund. A refund sounds nice UNTIL I'm told since I financed the computer they would only refund what I have paid as a credit to buy another Dell product. Despite all the headaches I've already paid a large portion of the balance off since I got a no interest 12 month promotion. I ask if they can send me a loaner, but they decline. I ask if they can send me an upgraded laptop (I don't care how it's upgraded) they have in stock. Having purchased the specs I needed to function I couldn't accept anything less than what I ordered. I don't care if it's a different color, has windows 10/11, or whatever I just need a computer. They declined this offer as well. Instead of sending a laptop in stock, they decided it would be better to make a customer wait 60+ days. With no other options, I agree to wait for the replacement to arrive on 04/30. A day later I receive an email saying the NEW shipping date is now 05//25. A month later than I was told 24 hours prior. I spend another day arguing with support who continuously tells me how sorry they are and how they understand my frustration. Nothing *** me off more than repeatedly being told these bs lines they read from the provided script. If you were really as sorry as you say you would send an upgraded laptop instead of making a customer wait 60 days for a replacement. The rep goes on to explain the part shortage which I completely understand. With no other options, I agree to wait 60 days for the replacement. The part shortage is a large problem for many companies. I also know Dell is selling laptops every day and even released a new line of laptops in May. Instead of a shortage what's happening is their putting me on the back burner since they already have my money and I have no other option. They would rather fulfill new orders that have not been paid for than take care of existing customers like me. A few days before the last shipping date I was told I received an email saying my order has been delayed again. The new arrival date is July 22. 120 days for a replacement (if it ships on that day) for a laptop that was 33 days old. Of course, I emailed them to which they replied by telling me how sorry they were and how they understand my frustrations. Even if the part were being transported via pigeons with ADHD it wouldn't take this long. At this point, I'm DONE. I send an email stating I am requesting a free new laptop from the new line that exceeds my replacement AND a full refund for the damaged laptop. I receive a reply telling me how sorry they are and how they understand my frustration. With no resolution, I have decided to file complaints with every agency I can find. If you're looking for a computer stay away from Dell. If you know of a place to file a complaint let me know.