Del Webb Overview
Del Webb has a 1.8-star rating, derived from feedback provided by 75 customers. In the Construction and Repair category, it secures the 11th position out of 1057 companies.
Rating
Contact Information
Website
www.delwebb.com
Phone
(877) 246-1557
3350 Peachtree Road, N.E., Suite 150, Atlanta, Georgia, 30326, United States
Del Webb Reviews
Douglas
Board of directors and ARC denials
We moved into this community of Cypress Falls in 2020 because we left New York state to retire and live happily in our retirement years here in North Port Florida. Unfortunatly hurricane Ian took place and left the community in need of repairs which has left us residents paying a large amount of money on trees that the board decided that should be full grown costing a lot more. We knew that living in a HOA community came with rules but when a committee that consists of incompetent volunteers on an ARC team deny requests that are to improve your existing house. I wanted to put slider windows on the one side of my covered lanai to protect my outdoor furniture from the rain all they could say that the aesthetics were not uniformity in compliance with the community. We sent them names and addresses of other homes here that have the same windows we want to put in.We are dealing with very reputable company Precision Aluminum and Remodel that have done several other HOA communitys the same way with no objection from the board or arc committees. We have spent alot of money on upgrades for this house. We feel it is one of the best looking aesthetically correct houses here. We are being discriminated for no reason other than jealousey. Alot of currant residents are so angry about the way the approvals are being handled that they are putting the house up for sale. Also the Access Manager is very rude and under knowledgeable on all aspects of her job. I hope that it doesn't leave us with having to move from this community. Any and all help you can give us will be greatly appreciated. Yours truly Mr. and Mrs. Dougals Catone 2565 Daisy Drive North Port Florida 34289
Nakia
Very good experience - many of my Del Webb neighbors are happy too
Del Webb is decent - Ive lived in a large FL Del Webb community for 3 years. Im very social, talk to everyone and literally hundreds of my neighbors agree - Del Webb is pretty decent to great. Quality is good, pricing is very competitive and they build a solid, well designed home. Yes, some experienced building delays by months especially during Covid supply chain issues. A great building experience ANYWHERE is pretty rare. All considered were so glad we live in a fun, active Del Webb community! Ps the neighbors two doors down moved from Del Webb Solara to our Del Webb. Thats another positive example. Del Webb is a solid choice.
Stephanie
Misleading information from design center and no resolutions
We picked a granite counter top for our kitchen from a 18x18 in sample. We were not shown any other pictures of what it could look like. Once installed it is not even close to the granite we thought we were given. We were told that the installed granite was within tolerance of the sample shown to us and we should have done a better job researching it!
Stephanie
Misleading granite countertop installed
We picked our granite from a sample at design. No sample picture of what it could be was given to us. Ive been told What was installed is with it tolerance of the sample shown. we should have done our research. It is not even close to the sample.
Anonim
Lied to and nreaking the ada act
I purchaed the land in noember . In plainfield del web and then give them another check in dec. They have not started my house until 4 weeks ago promised in april . The house was supposed to be for disabled person they refused to add things i need or change things i drove by the house it will not be done un april they are building spec homes instead working on mine. Now my realtor found out not until july they want spec homes first. My old house has offfers but ca not take them until july
Raiven
Want to find out if we can get the name of the interior trim paint color
We are redoing the interior of our house in Solera, 55+ community and Johnson Ranch and San Tan Valley. We are trying to identify the name and number for the paint used on the interior doors and trim when the house was built so we can repaint
Dawn
Discrimation and civil rights
im was born disabled. i m trying to get my house built in plain-fled Indiana for me. pultue homes refused. the salesman steve moon knew i was disabled. he said the bigger model home would be better i have 6 wittness . he had the model plans and asked what need to be changed then we showed him no problem then took us to the biggest lot. we said we buy it. i gave him to checks in November second dec 3rd. 2022. they said it was a spec home and can not change the design, i called the town of Plainfield and they said it does not matter they just need permits to built a home. the home was supposed to be started on dec 4 but they did not start it two weeks ago. josh jis boss said we should tell you 60 days ago . i did and others, according to the state housing every builder signs a contract that they must follow the ada act. then josh emailed to day they are building two new ones in two different towns and I could pick it out then they could do it, i said no because the home will not be done until dec 2023 my family lives close to this one.
Anonim
I am not a pissed consumer.
I am not a pissed consumer, not sure where this is coming from, I did ask for another survey, which I did receive and completed, and that was it.
Walter
AC failure
My home was completed in 11/19. The air conditioner failed because of a bad solder joint and lost the refrigerant. Del Webb wont even listen to the circumstances its past the two year warranty so Im suppose to take a hike. Folks not a caring or very good company and there warranty is very poor.
Walter
Air Conditioning failure due to poor workmanship!
My house was completed in11/19. My air conditioner failed 7/2/22 because of a poorly soldered joint and the system lost most of the refrigerant. It happened on a Saturday night and my house reached 88 degrees inside. I called an AC company and they came out an found the bad joint an repaired it. They recharged my system and got it working fine. Del Webb wont even listen to me,?so Im out 1400.00 dollars. So folks if you think you are getting a good warrant from Del Webb think again. Del Webb operator really didnt listen she said your warranty is only good for 2 years. I wouldnt consider another Del Webb home.
Anonim
I saw the number of negative reviews and wanted to tell about our experience.
Considering the thousands of homes which have been built in Pulte/Del Webb communities the number of complaints is small. Also, consider that people who are unhappy write reviews and for the most part those are happy just enjoy their home. We have been in Del Webb Ocala Florida communities for 13 years. Not everything is perfect but on the whole we are very happy. This community is still under construction with about 2,600 homes built and another 1200-=1400 still to be built. We think the amenities are great. We don't use all of them but between softball, golf and poker I am very happy. Another thing that is great is that the HOA dues are very reasonable. The dues have only gone up about $ 38 per month in the 13 years we have been here. There are plenty of other activities for those with different tastes. My wife enjoys pottery, card rooms etc. We are not much for swimming but we have two pools, a cafe in the clubhouse etc. If you expect everything to be perfect and if you find a way to complain about something then you will be dissatisfied. But, if you are reasonable you will be very happy.I
Patricia
Suggestions for future active adult communities for people over 55
Dear Del Webb: You build very nice communities, but they are not very user-friendly to older adults. Can you please include some of the following options in your next community: 1. Walk in bathtubs -- lose the regular tubs, they are death traps even with grab bars 2. Pull down cabinet shelves in kitchen -- like the ones used for handicapped -- old people shrink and can't reach higher cabinets, and step stools are deadly 3. Wiring in every room for "HELP" buttons 4. Larger pantries located away from hot garages and outside walls -- everything melts in hotter climates 5. Solar panels or solar shingles on roofs 6. Built in sunscreens on decks/patios 7. Built in security over windows and doors -- like roladen, lockable 8. Make the showers larger, flat with fold-down chairs and grab bars. No more corner seats and slippery floors. 9. Build in heated/cooled storage room -- people have Xmas items that will melt in an outdoor storage shed 10. Build in an area for a stand-up freezer in the laundry room with more storage 11. Don't EVER use a sitting cosmetic area in the masterbath -- just put in regular storage cabinets, or better yet add some tall storage units. This is a huge waste of space! 12. Make a spot for a safe/vault in the master closet or garage 13. Offer heavy steal screen doors for front, side, sliding doors 14. Put in higher toilets -- old people have knee problems and can't sit on the floor and get up by themselves Please implement the changes. I'd love to live in one of your communities without spending $200K to upgrade my house after moving in. P. Linda Stoll
Gretchel
What up coming communties ate you building in NC
There was a wrong phone number. Could some one from Del Webb corporate office contact me please. My email is cgretchel@***.com and provide a contact number. Thank you very much. Gretchel Hinton.
Anonim
Del Webb at Lakewood Ranch
Del Webb tells the people that are interested in buying a house at Del Webb Lakewood Ranch that you can sign up on a waiting list then you will get an email that will tell you a lot is available and you can either buy or bid on it. But what has been happening in February and March 2022 is that they simply are selling individually without giving the public a fair opportunity to purchase. It seems that there is unethical favoritism practices happening.
Marsha
Terrible Builder and Useless Customer Service Warranty Group
This is my 4th new build and has been the worst experience. We moved from another state to Del Webb in, Marana AZ. We were pushed to close on a home with no roof, gas, or electric. Furthermore, we sent an inspector, who was the one who told us the house was not finished. Our construction manager was useless. After moving in and calling the customer service department with warranty issues to get fixed, the young girls answering the phone spoke to us like we are senile old people and should stay home all day waiting for the tradesman not to show up. I would tell anyone to run, not walk away from Del Webb.
Becky
A Company of NO
Pulte, who now owns Del Webb, does not seem to have an understanding of the 55+ customer. It is trying to have this market conform to their other markets/way of business...and it is just not the same (certainly not what Delbert Eugene Webb had intended years ago). My husband and I just completed choosing interior features for our home in Kimblewick, a new Del Webb community in Indiana. We would like to understand the complete lack of flexibility and commonsense in making a small change that would not only go a long way to provide a warm and fuzzy feeling to your customer but also not impact the company financially. Please see my cases in point: 1. Why cannot the customer have a single hole for a kitchen faucet without paying an upcharge for a single-hole faucet? The standard faucet (with separate spray nozzle), of course, is the only faucet with two holes in the quartz. If a customer decides to stay with the standard and switch out the faucet with attached spray nozzle on their own, they will be left with a second hole. Why cannot the quartz simply be ordered with one hole and note that no upgraded faucet is required by customer? This is no additional cost to Pulte. Commonsense tells me this should be able to be done without forcing the customer to pay an upcharge of $595 or more for a faucet they don't want/like just to get one hole in the kitchen quartz. And, bonus, Pulte is not paying for the cutting of a second hole. Such a simple thing to make a customer happy. Cannot lower level Pulte employees involved in the design decisions see how valuable this is to the customer and take that step toward goodwill with the customer? Is Pulte so rigid (which I see, having come from the corporate world, generally starts at the top) that the simplest of changes cannot be made by lower level employees, in order to generate a sense of engagement for both that employee and the customer? 2. Why do the standard silver grab bars look like handicap grab bars? Why cannot Pulte provide the "black styled" grab bars which look like towel bars instead of handicap grab bars as part of the standard package? Why does a customer have to pay for the color upgrade to simply get a grab bar (for which they are paying $295 each for installation) that is more stylish and does not scream "handicapped"? Heck, we would be willing to purchase the stylish grab bar from Signature Hardware (above and beyond the $295 Pulte charge) if Pulte would just agree to install it instead of a "handicap" bar. Again, alittle "goodwill" goes a long way...and doesn't hit the bottomline. 3. It appears the tallest toilet, from seat top to floor, is 18" tall. Because I have had rheumatoid arthritis since I was seven, my knees do not bend well. Therefore, I cannot get up easily from low places. We have offered to purchase higher than 18" toilets at our own cost (approx. $500 each) for installation. Again, no flexibility to meet the customer's needs. It seems there are certain situations for which commonsense, again, should rule...not to mention having an understanding of your customer's unique, nonstandard needs. 4. Why cannot the tub/shower combo in the guest bath not be switched out with a shower only insert? I was simply told "no" by two people that it could not be done...without any explanation as to why. Again, we are talking a 55+ (with many older) community and many people cannot step over a tub should they need to use the second bathroom. This seems a commonsense change, once again. And again, why would it cost more to install a shower insert instead of a bath/shower insert...if Pulte would even consider it? What is the explanation? We look forward to enjoying the amenities that Kimblewick offers. We just wish that more consideration would be given the customer...after all this is a 55+ community with needs above and beyond your usual market.