Dead Net Overview
Dead Net has a 3.5-star rating, derived from feedback provided by 12 customers. In the Music stores category, it secures the 37th position out of 120 companies.
Rating
Contact Information
Website
www.dead.net
Phone
(800) 952-5210
Rhino, 1633 Broadway, New York, New York, 10019, United States
Dead Net Reviews
Anonim
Change of debit card number
I received a new replacement debit card and I need to know how to input this info so that my subscription to Daves picks isnt disrupted.Thanks!
Robert
Promo code
I would appreciate a promo code for the blanket, it's for my wife's birthday. April 15th, so time is of the essence. thanks
Jerry
Return an item
I received two east coast Grateful Dead tee shirts 4x Irish green I returned one of them I wanted the same one the same size only in white I sent one of them back a week ago via US Postal service with the order number and receipt of shipping number thats on the package that I sent
Thomas
Received 2 copies of Dave's Picks #45
See above. Only paid for one. Do I return or keep extra copy? A rabbi, a priest and a minister walk into a bar. The bartender looks up and says, "What is this
robert
Resolved: Ripoff Alert
Updated by user Jan 12, 2023
Company fixed the issue and I have been provided with full refund. Well, WMG finally replied to one of my emails.
I wish it hadn’t taken so long or so many.
Considering it’s WarnerMusic Group that runs Dead.Store.net, I’m a little surprised. While I am happy they finally responded and resolved, would be great if all was easier.
Original review Jan 12, 2023
Over two months ago, my daughter ordered something for me off their website. Not only has the product not shipped, but trying to contact customer service is WORTHLESS. Nobody responds. There is no phone contact number. And theyve basically stolen my daughters money. Unfortunately, she used a debit card to make payment. Therefore has no power of a credit card company to reverse the charge. Does anyone know how to reach these thieves?
Ty
Resolved: Customer service will not even respond to me
Updated by user Dec 07, 2022
Company fixed the issue and I have been provided with full refund.
Original review Nov 07, 2022
I just received the hoodie and would like a return label to send it back since I requested to cancel the order since 10/15/2022, but was told they could not bc it was already too far along in the process. It has need almost a month since I placed the order and Im just now receiving one item out of three. Ive asked to speak with someone and have not been given that opportunity. No one will even provide me with a working phone # to use. I received an email saying the hat has shipped but I have not received anything. And its like the orange long sleeve tee has just been forgotten about, but I have paid for all three. I do not want any of these items and would like a full refund. The amount of time that I have wasted on all of this alone is ridiculous and not to mention the amount of stress it has caused me. It completely blows my mind that this is how a company that represents the Grateful Dead operates. I look forward to a reply so that I can put ask of this behind me as soon as possible.
Ty
Worst experience I’ve ever had purchasing online
I asked numerous times to just speak to some type of supervisor or someone in management and I just get ignored. Ive expressed and explained myself numerous times and have gotten no actual solution to my problem. More than anything, I have spent way too much of my time, which is the most valuable thing I have, trying to just get ahold of someone that can, and will, help me make sense of how & why your company sees that its ok to treat customers like you have me. PLEASE GIVE ME A WORKING PHONE # that will put me in contact with someone in management at your company. When Im done writing this email I am immediately contacting the better business bureau. Then I am going to any and every place and website that I know of and telling my story about my current experience with Dead.net as well as Warner music group. I feel completely disregarded and disrespected. This is the third or fourth time Ive been told I would be contacted by a specialist and I have yet to talk to anyone. I ordered three items. Only Two have been shipped? Where is the orange long sleeve Halloween tee? What is so hard about contacting one of your customers to resolve an issue? Im left more & more blown away at how you Guys handle your customer service. I would like to please speak to someone. Im not going to stop until I feel like I have been treated right and that my issue is resolved. At this point Ive made it a priority to do so
Anonim
I order a lot from dead.net and the handful of times I received defective merchandise, they always make it right.
I ordered a box and one of the CDs was defective. I contacted the.net right away and they were fairly quick to respond.
OLIVIER
Lost package
Ive got a big problem , Im french and i alwaws waiting for my order London 72 24lp box . UPS Said to me . Your package is lost .
Anonim
Checking on confirmation number
Everything has been fixed and there is no further problem. I do appreciate the follow through on this. Thanks!
Michael
Do not buy physical items from them.
I placed an order with dead.net for a hoodie and a beach towel in early Dec 2019. Both were listed as in stock and ready to ship at the time. I was also charged immediately. Granted, it was before the holidays, so certain delays are expected. However, after a week or so with no updates, I called and emailed CS to get some sort of timing on when I would get my items. At first, they noted to me that they did not know when they were going to be able to ship them - and also said that they didn't have information on the towel and whether it was even in stock. One person even admitted that they "oversold" it. Finally, they were able to ship out the hoodie and I got it the first week of Jan. The towel still showed as in stock that week and I checked on the order. They said - "Unfortunately, we do not have an estimate as to when/if the item(s) you have ordered will be back in stock. Due to this, we would like to provide you with the following options: We cancel your order, process any applicable refunds and/or reverse any outstanding authorizations to your credit card. You continue to wait for your order to process and ship. Once your order ships, you will receive a shipping confirmation email." Remember, they already have my money for this. I noted back to them that how could it not be in stock if the website shows it available. ! provided them with a screenshot. They said they didn't know that and would correct it - spoiler, they didn't. On Jan 13, they issued me a refund that took a week to get back to my credit card - in itself BS. So, lesson learned - do not buy anything from them.