Currys PCWorld Overview
Currys PCWorld has a 2-star rating, derived from feedback provided by 1300 customers. In the Appliances and Electronics category, it secures the 12th position out of 1457 companies.
Rating
Contact Information
Website
www.currys.co.uk
Phone
+44 344 561 1234
1 Portal Way, London, England, W3 6RS, United Kingdom
Currys PCWorld Reviews
Anonim
Price query
Both divisions said it is the others fault. No one will accept that Currys had offered, in writing, the fridge freezer at a specific price! In the meantime I have told all of my contacts about Currys attitude, and their refusal to honour their own price offer! A very disgruntled former customer! Roger Alexander
Anonim
Facebook offer for Samsung tab 8
I saw a very convincing advert on Facebook that was offering a Samsung tab 8 for just a few pounds and a sign up subscription ( which could be cancelled before 30 days) this got you the Samsung tab 8. I dont know if the customer services lady got the gist of what I was trying to say but her response was if its not advertised on our site for this price then its not possible to buy it for the Facebook adverts price . Im sure it wasnt Facebook who were advertising it but rather a 3rd party but it was a lengthy advert so I would of expected it to be properly checked. Anyway that was what I called your customer service number about.
Anonim
Direct Debit I am paying
Dear Madam/Sir I have been paying a direct debit of £7.99 to DSG Retail Ltd, for several years, and I have no idea what I paying for or I need to keep paying it as I do not know why. Please can you tell me what the payment is for and can it be stopped as soon as possible. Regards Terry Compton
Anonim
I need an engineer to sort my cooker out
My cooker door is faulty and the heat is burning my kitchen cupboards.I have been trying to get a response for a few months and the ph9ne just rings out for r5 minutes at a time before I put the phone down.
Christopher
Stealing £2000
Incorrect refund. Currys refused to refund the correct amount. The ombudsman ruled in my favour. Curry still haven't complied with his order 8 days later
Christopher
Currys extreme failure
Currys refunded the incorrect amount and refused to pay the outstanding. It went to the ombudsman who ruled in my favour
Anonim
Incomplete delivery
PS5 delivered but no games or additional controller making PS5 useless. Online chat with live agent suggested 7-14 days. I asked to be emailed with the complaint ticket number (as is usual in most customer service situations). Also, I followed the instructions for the message transcript to be sent to my email. Of course, that hasn't happened either.
Christopher
5 delivered 8k televisions not working properly
Updated by user Aug 09, 2023
I have been back on the phone for another 3 hours today only to be told that manager Mike who promised me faithfully that he would call me today was 'too busy'. He has promised to call me by 2pm tomorrow.
I have no doubt this won't happen! I have never known a company...
Original review Aug 09, 2023
@CurrysServices I purchased a 8k television for £5799 from currys in June 2022. 5 replacement models arrived all not working properly and my final replacement was in April 2023. Currys issued vouchers only for the reduced value which was £2000 less than the purchased value. I took this up with the ombudsman who strangely enough ruled in my favour clearly stating that Currys should have refunded the purchase value. The ombudsman even wrote the last phrase of the document stating "to avoid any misunderstanding, Currys must collect the TV and refund the value agreed". Currys collected the television on Tuesday and I was assured that I would receive the refund within 72 hours. It is now 96 hours and no refund. I have just called currys and the first person said another 48 hours. Obviously I was not going to accept this so I asked to speak to a manager. It was at this point the lady at currys became quite rude and after insisting several times to speak to a manager she finally put me on hold for 20 minutes. Eventually a manager named Mike from the online dept answered. I struggled to understand him and he basically told me someone would ring me on Monday. I am disabled and housebound, as Curry know because I was informed it is quite clearly and prominently showing on my account. I reminded Currys that I am housebound and without a television get extremely bored and frustrated. This has obviously been totally ignored and the Manager Mike said "if someone does phone you on Monday, you will then have to wait another 72 hours for the refund. This is an absolute joke and no way to treat any person. I will have no option but to raise another case with the ombudsman as Currys clearly are not following his judgement at all. They were quick to collect the television, however, trying to get the due refund, which should be a simple procedure as laid out by the ombudsman is proving extremely difficult and frustrating. Addition Well it's now Wednesday the 9th and still no refund. I spent 3½ hours on the phone with Currys customer services Patricia who is possibly one of the rudest people I have ever spoken too and manager Zinhle who kept saying another 3-5 days which is obviously totally unacceptable. I really am at a loss of how Currys can hold on to my £5000.
Anonim
Frustrating
iD mobil card arrived quote it works just place in phone I did , not Ok Ill find the number and register on line , easy to find number on iPhone, normally yes not this card I asked me to enter it ??? Tried in other phones no luck, number not on card and complete lack of paperwork. NOT GOOD ENOUGH iD mobile sort it out let the customers know the number and we might get somewhere. How do I know this BECAUSE YOU KEEP ASKING ME FOR THE NUMBER, Grrrrr !!! £20 down at the moment still tethered on my phone with giffgaff alls well can see the number
Shandrea
Wrong item delivered
Ordered a new fridge freezer which was delivered today... only it was the wrong one. After spending two hours calling customer services they can deliver the correct one on Monday. Slight issue, they took the old one with them at a charge and jow all my food is defrosting and getting warm in my kitchen!!! Don't bother using them as they are quick to sell but have the worst customer services (I work in customer services!).
Janice
Terrible customer service. Quick enough to take your money but not so quick in dealing with problems would definitely think twice if taking out a care plan.
Both. Promised a phone call back never received one. I am totally disgusted with the level of customer service.
Anonim
Hi reversed fridge freezers doors
Hi asked driver on delivery to reverse fridge freezers doors as I have paid for this service they said had no time as they were to busy 12 hours behind so I as a costumer paid for this on delivery well so I thought so would like for somebody to come and change the doors over apart from that happy with my purchase so far if you could give me some response back would be grateful
Horace
Customer
Their customers services are as much use as an ashtray on a motorbike. Passed about spending hours on phone when you do get through, mostly after a while you are cut off.
Linda
Gift card amou by a member of staff nt. 400
Went on 12 of April get 400 pounds worth apple gift card .got home did notnsend me a receipt so qent back on Saturday try get a refund with my transaction details. Was taken of the floor member of sþaff went home in,tears so,rude horrible told me would be trouble with the police and canþ get any gifecards
Stephen
Three successive days of repeated frustration attempting to resolve a basic problem
I have wasted over 6 hours in the last two days on the phone to Curry's. Despite my having received two separate promises that a customer service manager would call me back - first, after 4pm last evening and, secondly, between 9-12noon today, I am still waiting to speak to such a mythical being. In fact, I have just been told that I will need to wait up to 48 hours for a callback and that it will NOT be a manager who then calls me. Clearly, Curry's customer service managers avoid any telephone contact with dissatisfied customers like the Plague - and, since their avoidance of such communication is so total, one must assume that it doesnt actually fall within their JD's. I shall now break the news to my 83-year-old, housebound mother that I have absolutely no idea of when she will be able again to watch the TV programs she enjoys. One thing is for sure: she will be extremely pissed about not being able to watch the final episode of Happy Valley. Its so vexing I cannot bring myself to provide further details of Curry's failure to address their sale of a TV that was neither merchantable nor fit for purpose. They have shown zero understanding of how TV can be important to an elderly person who is extremely conscious that she is unable, in so many ways, to enjoy the quality of life she had been used to before a bad fall: no understanding and not so much as a single suggested solution. It's sad to say that, if someone does call me back, that alone will be a significant raising of Curry's game. Atrocious.
Stephen
Did not cancel my order when requested. Now chasing for a refund
I recently purchased some gifts for my partner. Due to a chaotic morning and currys auto populate, my initial order was processed with my old address. I immediately realised my mistake and called Currys to see if they could quickly update the order with my new address, as I had just placed it about 5 minutes before. The lady on the phone was helpful but said she couldnt update and that I would need to cancel the order and replace it. I asked if she could go ahead with that which she did and I thought the order was cancelled. I did not receive an email but logged onto my account and could see the there was a cancellation request. So I thought it was sorted. Wrong. Closer to about 5pm I received an email saying both orders (the one I cancelled and the new one to the correct address) were being processed. As I was working I used Currys web chat service. The agent on the other side said I would have to refuse the order on the other end. I explained to them that this should have been cancelled in the first place so that should be honoured and besides I no longer live at that address so I could not refuse or accept the order personally. To make things more complicated there is a concierge at the building who accepts all packages. They dont check who lives there. After some debate the agent said it was cancelled. I received an email saying a cancellation request had been out through. The next day I could see that both orders were dispatched. I cant say I was surprised at this point. But hoped the goods would be refused. However later I got onto fixation saying the goods had been delivered and signed for by me. Which clearly was not the case, cause at the same time I was at my home receiving the correct order. My feet dare in the picture of the correct order. A closed door was in the cancelled order with no one in the frame. The driver had just dropped the goods off in front of the door and left them and signed for the goods himself. I called Currys again. This time the agent I had spoken to said you now need to put in a list goods claim. I explained but I cancelled this order (Twice) why was it delivered? Why am I being made to jump through all these hoops. He said he understood but said this is how it needs to be done. So he processed the claim and said someone would be in touch and a refund would take up to 7 days. This after the first refund from the cancellation would take 3-5 days. Needless to say 7 days rolled around. No email. No call. So I called back and the agent I spoke to this time said it can take up to 21 days. I was beyond dumbstruck. A cancelled order and I am being made to wait 21 days for my money back. I asked to escalate this as it should never have come this far if they had cancelled the order immediately as requested. I was promised a call back in 48 hours. This did not happen. Fast forward to this week. I am now in Canada for the holidays. £200 poorer, wanting to buy gifts for my family but cant cause my money is being held captive by Currys. I call again but cant get through as the line has an automated message about DPD slow service and giving people refunds for delivery and then cutouts. I tried about 5 times and the same thing. I use the web chat and those cut out in the middle of exposing this long-winded story to an agent. Managed to speak to a supervisor who had the gall to suggest I should contact the people at the old flat. Like I have their details and again just need to stress this, THE ORDER SHOULD HAVE BEEN CANCELLED! Managed to find another number for Currys. Speak to an agent. She the calls some people including DPD and then puts me through to DPD to confirm the address. Why am I being put through to DPD when it should have been cancelled and not delivered? I am practically in tears at this point. Explain to the DPD agent my story. She then says to me no lost goods report has been filed. I lost my mind. This poor agent had to hear me go on and on about Currys. This is in no way DPDs fault. They should have never received the goods to be delivered. This leads me to today. Still waiting. I received an email from DPD but nothing from Currys. It is now day 17. No clue as to what is happening. Frustrated that the people at Currys seem to follow a script rather than intuition and have a genuine heart. The reason the goods are lost is they sent these goods out, when they should have been cancelled 5 minutes after the order was placed. It is 100% their fault and now they are coving it up and stealing my money.