Credit Acceptance Overview
Credit Acceptance has a 1.7-star rating, derived from feedback provided by 526 customers. In the Loans and Mortgages category, it secures the 16th position out of 671 companies.
Rating
Contact Information
Website
www.creditacceptance.com
Phone
(800) 634-1506
25505 West Twelve Mile Road, Southfield, Michigan, 48034, United States
Credit Acceptance Reviews
Dori
Talk to customer service
I have no idea who run a credit report on me and I didnt give nobody permission to run one what I am not looking for nothing
Jessica
Repossession
My name is Jessica Dorgan. I am writing regarding account: 10287**** I am advising you that I am divorced from Michael Dorgan effective 8/18/2023. In our divorce decree Mr. Dorgan became solely financially responsible for the vehicle associated with this loan. As you are aware, the vehicle was repossessed on 08/09/2023. I was informed by your company that no partial payment would be accepted, the balance of the loan was due or, the vehicle would be sold at auction, potentially creating a deficiency balance. As such, I canceled the registration and insurance on the vehicle as it was in my name exclusively. Today, I was informed that Mr. Dorgan has entered into some sort of partial payment arrangement and provided a promissory note for a future payment to cure the past due amount. I am hereby advising you that I do not want the vehicle given back to Mr. Dorgan. He is not financially responsible, does not pay his bills, engages in criminal activity to include driving while intoxicated and using and possessing illegal drugs. I can not, and will not continue to expose myself personally and financially to any damage or failure to pay by Mr. Dorgan regarding said vehicle. I have accepted that I may be liable for a deficiency balance if the car is sold for less than what is due on the loan and I understand I am responsible for that as a co-borrower. However, we are now divorced, the car has been repossessed and if you choose to allow Mr. Dorgan to redeem the vehicle, you need to negotiate new financing terms that absolve me from any future liability. I am not lawfully responsible for any default occurring from this point forward pursuant to our divorce decree. Please confirm in writing that you have received this letter and acknowledge that you will release me from the loan and the balance due as of today. Should you have any questions, feel free to contact me. It is important to note that there is no lawful or current registration or insurance on the vehicle and any claim or representation by Mr Dorgan that there is would be false. Sincerely, Jessica Dorgan
Carla
Paid off my account
I am trying to buy a home I paid off anything I had delinquent. I asked for a letter to give to loan broker and still havent received anything yet
Anonim
Deputy
Asking that the account with Credit Acceptance please be removed from my credit Report. Its listed as a REPO This car was sold at an auction. I wanted know how can they say its a REPO AND CREDIT ACCEPTANCE NEVER PICKED THE CAR UP
Anonim
In the hospital
My mother Letitia hunt is not doin good she still in the hospital I just tryin to keep yall updated cause she had not pay her car note just let yall know about her and how she doin .
Adriane.
You won't allow me to make payment
Hi. Today is the day for my payment. Ive been trying ALL day. I was told i have to makee payment on the exact day. The phone says we CAN'T talk to anyone, pay online, NOR over the phone UNTIL MAY 8TH??? This is an arrangement that i HAVE to keep. I have no job and worked my butt off for this little bit in ridiculous tasks just to be on time and now this??? So whats going to happen to all of us rhat are not on autopay??? Thats so wrong!!! My car better not end up on a list to be taken. I swear. Lawsuit, lawsuit, LAWSUIT! i swear im reaching out to a family friend in the morning about this. Im documenting and informing them every single day. Call me as soon as possible, please. No wonder why this company doesnt have a social media. Either eay, your hashtag drags you
Velvet
To cease and desist sending late payments charges and fees! Overlapping payments. The error was on their part processing wrong information. Had to call them several times to check for correct billing,
Sending my information to those illegal practicing Credit Bureaus. I explained to them that they are putting in the wrong card information, needed to amend their report as per, my request Credit Acceptance must retain correct and updated personal information given by the consumer, to ensure proper credit is applied as to not default on any of my credit obligations. This is the only account giving me unacceptable Business etiquette! They dont work for you! They manipulate accounts to collect Junk Fees attached to your contract. They need to be investigated for those fake Riders on their Extended Warranty Vehicle Plans, that are never honored but yet customers continue to pay for this non-existent service contract for covered car repairs. ITS A BIG SCAM AND THE BUSINESS COMMUNITIES KNOWS THE TRUTH!
Pamela
I'm almost done paying my car note
I was looking at all of the negative remarks about this company and I have to say that I have not had any issues with this company.if you pay your bills like you are supposed to you will be ok, but as for me I have never been late paying it and I have it autopay from my account.almost done paying my car and then if I want to get another car I will use the company again
Tracy
Worst company ever
I have had nothing but problems with this company from day one Day one started in 2017 when I purchased the vehicle I tried to give it back before my grace period was up they wouldn't take it back said I'd have to go through auction and whatever I got from auction we're going towards the car and I was responsible for the rest of it so of course I had to end up keeping the car. I finance the car originally for my son he quit his job so I had to take the car back tried to get it out of his name and into my name only took over a year for credit and acceptance to do that worst company ever they double charge for what the car is worth do not recommend this company for anyone
KRYSTAL
Set up payment plan didn't go through
I called 3 months ago to set up a payment plan. I had to pay $50 so my account could become current because I didn't know it had 9 which is my own fault however they never set up my. Payment plan but they still took my money and now they're telling me. I have to get my hundred more dollars in order to have a game of plans set up. Since I set up the payment plan this account has gone into collections even though I pay my monthly payments every month.
Anonim
Want phone blown up via text bout payment
I would like my phone hounded bout payment via text or messenger bout our payment for the SUV that would be greatly appreciated if you could do both text and through messenger but blow them up
Anonim
Garnishment
The car was 15 thousand CA added 11 thousand wth interest I had a family emergency could no longer make payments turnt car in 5 yrs later they garnish mi wages for a 18 thousand balance for a car I dont even have not did they try to reach out n ref to garnishment or bal outta the blue bf xmas they take 281.69 out of ck leaving my ck short for xmas for grandkids how do u make me pay for a car I have nt had since 2017 if I'm still reliable for car why sell it to someone else n leave me stuck with balance worse company ever
Timothy
Proof oh my fiancé DEF
Documents on my fiancé that passed away and approve of her this disease my insurance car insurance in my statement on my payment
Adriane.
Supervisor Please
Hi. I called the other day to inform you all that i am still unemployed (they never notate this) and although ive been making my payments, i couldn't the other day. I was VERY short. She said if not paid that id be sent back into collections. She didnt try to figure anything out to assist even a little bit. Id like a supervisor. I cant have the car in collections, stressed about it being picked up and no way to get the kids around or go to work once i get the job. Please someone call me soon. Im Adriane Brown. Acct 9*****2, i think. Humbly, Adriane
Mars
Fraudulent car loan that you approved
Since december 2020 I have told you that I did not authorize a car loan in my name and all you have done is harass me over the late payments on the car loan!!! You contacted me to set up the auto payments to the loan and at that time,I TOLD YOU the account was fraudulent and I was not nor would be making payments on the chevy traverse that I do not own or am in possession of. MY BROTHER took out the loan illegaly in my name using my information and credit report! I have told you this many times over the last almost 2 years and yet you continue to contact ME over an unauthorized car loan!! My brother set up the auto pay not me and it does not come out of my bank account!! Go after Clarence Lockwood,whereabouts unknown, and leave me alone and remove my name from the loan! If you do not,I will sue credit acceptance for accepting and allowing this loan illegaly and have already filed a complaint against you with the FTC for doing so. I hope they shut you down for good!!
Mary
I can't get my personal property back
My boyfriend owed only one paycheck on a 2017 Camaro when he was arrested for false allegations. The arrest had nothing to do with Credit Acceptance, however, when the car was ultimately repossessed, it contained personal property of mine. I needed a 3rd party permission form signed by my boyfriend in order to get my stuff back. He called them to get the paper emailed to me, he signed it, I sent it back, but they didn't send it to the recovery lot. I checked with the lot and they told me that it never takes this long (over 3 weeks) to receive that information. I told my boyfriend and he called Credit Acceptance again. They actually had received the paperwork and just hadn't sent it. They made it seem like there just was a mistake but they were sending it now. I called the recovery company a few hours later and they still hadn't gotten it. I truly believe that they are holding my things hostage because it's the only link they have left with my boyfriend. They want him to take action towards the car even though it's been repossessed and and the date they said was the deadline to get it back has long passed (Sept 1). They even mentioned the car during his phone call yesterday. My boyfriend is supposed to call them back today and I know he'll be angry and rightfully so. The recovery lot has a limited amount of time that they hold personal property before they throw it away. They are legally required to only release items to the person on the account or to an authorized 3rd party received from the finance company (Credit Acceptance). So even though I have a copy, I can't take it to the lot to get my things. But the problem is Credit Acceptance not sending the paperwork. We have done everything we were supposed to on our end and they are lying and illegally holding my items. Please help. Something needs to be done about this and I don't know what to do.