Craigs Air Conditioning

Service not Completed as Discussed

I did research and read many reviews on many companies before I made a decision on this one. I reached out and asked how much it would be for someone to come out and check for the leak on my AC unit. I was told it would be $95 diagnostics fee to look for the leak and he would go over everything with me. Told me to call him back on Saturday morning. Called back and asked again about coming to check for leak in my AC unit. He said he would be out between 10am-12 noon he had other jobs in front of me he would come and look and discuss it with me. Time approached no phone call no text message. 2pm I reached back out to see if he was still coming out. He said he got caught up on a previous job and it took longer than expected. He apologized for not letting me know and he again asked what was wrong with it. I told him there was a leak to be found. He said he would come out between 3:30pm-4:30pm. He showed up just to not even bother to search or look for leak. He added freon and charged me price that was not discussed. I asked did he find the leak he looked at me like a deer in headlights and stated no but I do have one. So I asked so why put freon and it will leak back out when will you check for the leak. He said he would call when got back to the office to set up appointment to come back out during week to check for the leak. This visit was for finding the leak not freon. Why add freon to a unit when you know it is a waste of time and money. It makes no sense to do everyone else unit correct and come to mine and Don't care about the leak and throw freon at it and leave as if the job was complete and done. Very disappointed in this business and services. Over 30 years of experience and was told reason for visit over and over and then knowing there is a leak and acknowledged it as well and still filled up the unit and leave as if the job was done horrible business. Services was not what was discussed or talked about. Freon that has leaked out he decided on his own to do. Did not even diagnose the leak to be repaired as discussed. Waste of money and time. Now have to get another company I have repay for more freon again which I never asked for in the beginning should have only paid one time for freon with repair. So frustrating to be treated differently from other customers and have services done the opposite of what was told the issue and was discussed even when told again 30mins before the actual arrival. All I can say is WOW. Never thought after seeing all the reviews and talking on the phone to get a service that was not even discussed.