Cracker Barrel Overview
Cracker Barrel has a 2.6-star rating, derived from feedback provided by 1400 customers. In the Cafes, Restaurants and Bars category, it secures the 7th position out of 811 companies.
Rating
Contact Information
Website
www.crackerbarrel.com
Phone
(800) 333-9566
305 Hartmann Dr., Lebanon, Tennessee, 37087, United States
Cracker Barrel Reviews
Patty
Can not get to speak to anyone and no one will answer when calling
Placed an online order. Didnt receive it. Received a pillow that I didnt order. No sham or quilt set. Called numerous times and sent requests. No response from anyone
Norma
I have not received my refund
I have not received my refund. I have tried by calling no answer chat is unavailable The phone numbers that they provide on the website are useless. They dont give you an option to talk to customer service. Its been 10 days I have not received my refund. I dont understand how this company stays in business because their customer service it is the worst I have ever experience, I have emailed to this day no response
JP
Rudeness
Called to place order staff left me on hold 30 minutes.. upon entering the store staff was standing around talking with the phone off the hook asked why was the phone was off the hook the staff member say it was broken upon hanging the phone up it began to ring and he answered and took the order
James
Overcharge to my debit card.
I had lunch at the Sanford, Florida location two weeks ago and when I payed my bill it overcharged me because of an issue with the register touch pad. I immediately brought it the cashier and she called a manager to correct the problem he did a refund on another register, he had problems with it as well but he gave me a receipt showing the credit and I paid for the tip with cash. The original amount was withdrawn from my account the very same day and after the refund was not received I called to express my concern. Now after two weeks I am being told that it can another 9 days before the refund is applied. I am very disappointed with the length of time its taking as well as no one is following through with the problem.
Anonim
Gift card use
I have a gift card i was told i cant use because it doesnt have a pin. I cant help it doesnt have a pin. I am asking for my money for what the gift card is worth which is $25.00
Dolores
Food complaint/someone stole my favorite sweater
I ordered french toast with strawberries. I miss the cherry compote CB used to have, the french toast was overcooked, and I plain did not enjoy it. When I checked out the cashier asked how the meal was, and I said not so good. The manager gave me a slight discount which I appreciate. On my way back I realized that I'd left my sweater. I checked the seat I was in, and the back of the bathroom stall. Everyone said there was nothing in the lost and found. That was my favorite sweater from the last 20 years! Everyone was pretty non-chalant. People are so tacky! I can't believe someone would not turn it into the lost and found. Not too classy Cracker Barrel!
Janice
Cracker Barrel - Review in Cafes, Restaurants and Bars category from Bardstown, Kentucky
I ordered chicken and dumplings it was mostly liquidly soup. Asked for more dumplings, much the same. Ordered cocoa cola cake, it was very wet and tasted like burnt. Ordered peach cobbler and it was awful, not fit to eat
Sherwood
Gift cards
I have 4 gift cards which must be older issue ones which do not have pin numbers which your restaurants will honor. Your chat line does not work, your telephone automation does not have a selection to speak to a person, sure could use a little help
Anonim
Can’t redeem gift card
Trying to resolve my gift card, old card has 3 digit code cant redeem Pleas tell me how to resolve this 816-803-**** Cant reach a live person to resolve
John
Customer could not be seated when you had empty tables
The person said he had to wait on clean table when there was plenty of clean tables available People who have medical problems could have been seated he didnt ask
Brittany
Pissed customer
I had dine in at cracker barrel in Columbus Ms.. it took I know 45 mins for out food to come. Everyone else around us was getting food but us. The server don't know her name didn't care nothing about filling us in about our food or nothing. Then once the food finally come it was gross meatloaf dried up pinto beans look like death and on top of that found hair in my meatloaf as I got off into it. The main manager did apologize for when it came out late and excused our ticket but when I told another server which wasn't the original server to let them know I had hair in my meatloaf no one ever came. So we left. Worse experience ever with cracker barrel. They really should check their servers and cooks.. will never go back or recommend anyone to go
Kirk
Poor service and nasty tasting food
Went to Cracker Barrel for Fathers Day , the wait for our drinks was extremely long. My wifes food came to the table and it was not even what she had ordered and when she did receive the correct order three bites in she ended up the largest chunk of gristle in her chicken and dumplings and her food was over salted , mine on the other hand was the country fried steak , the taste was horrible , I think a beef flavored dog biscuit would have tasted better and the texture reminded me of shoe leather . We pushed our plates aside and waited for our server and not once was I asked how our food was . I took my bill paid it and will never be going back .
Jeneen
Go woke go broke
Will not go back. Go woke go broke. Businesses need to stay out of politics. Hope you join Target and anheuser busch stock
Barbara
Lousy food. Three of us got sick.
Not our first visit to crackle barrel, but first visit to deep water , New Jersey. Server was ok! Food was greasy and not hot! How hard is it to make hot cakes (pancakes) they came out warm and crispy , not fluffy at all!! Ive eaten at crackle barrel in Trevose, PA. very good! My son has eaten at Cracker Barrel in Florida, again, very good! DEEP WATER, NJ! HORRIBLE! Easter Sunday, what a disgrace! I would like another chance to eat at another Cracker Barrel! My number is +1-21*-***-**** Barbara Firestone
Michael
If you love chicken & dumplings think twice.
Would you serve this?? My wife and I along with our adult son, stopped at Cracker Barrel Restaurant in Tulsa last Friday as we usually do every other week. Both my wife and son favorite dish are their Chicken & Dumplings. I do not care for their menu, so always order their "Bowl of Pinto beans." When we were served, I immediately noticed my wife and son's meal were all served in a bowl as it usually is. My son's and wife's dish should have never left the kitchen. My son's bowl had only a half the portion of chicken and dumplings because his side of macaroni and other side of corn, were all thrown into the same bowl. The corn was never drained when plated and all the liquid ran into the entrée. The macaroni & cheese was inedible. I called the manager over and asked him why this was served like this, and he lied and said it's always served that way. I told him we have been coming into his restaurant over 3 years, and at other Cracker Barrel restaurants over 30 years in other states we have lived and traveled through. He then changed his story and blamed it on the corporate office and said they ordered to start plating this way. After starting in the restaurant business at 13 years old, and then spending 45 years in the food service business selling food & supplies to restaurants, both independent and national chains, I had a hard time believing any successful restaurant chain like Cracker Barrel, forgot the most important thing, and that's people eat with their eyes, and secondly, excellent food and value bring them back. Was this a case of "shrinkflation" to save money? They both said they had half the portion they normally get. Of course they did, as the other half was filled with soggy corn and diluted inedible macaroni & cheese. At a time with inflation and food prices hurting millions, especially seniors who sometimes share plates with the spouse to save money, don't cut our portions and by doings this, ruin our meal. And by the way. My pinto beans bowl was changed and seemed the portion was halved with one piece of ham and served lukewarm.