Comcast Overview
Comcast has a 1.7-star rating, derived from feedback provided by 6800 customers. In the Telecommunications category, it secures the 4th position out of 1158 companies.
Rating
Contact Information
Website
corporate.comcast.com
Phone
(800) 266-2278
1500 Market Street, Philadelphia, Pennsylvania, 19102-2148, United States
Comcast Reviews
Shevon
Resolved: Down cable lines
Updated by user Aug 30, 2023
I threw a fit and called everybody and anybody I could call had the electric company out here twice they called them also and they were out here actually they just left matter resolved but I wouldn't deal with Comcast if somebody paid me.
Original review Aug 30, 2023
You people won't even answer the damn phone I have a lines down at my back door I had to get the neighbor to move them so I can open my back door it fell down on my truck they moved it off my truck you got lines all down up and down the street and nobody wants to answer the damn phone I'm going to sue somebody we're not recommendwe're not recommend I don'tI don't recommend
John
Billed for service call that was arranged by agent on the phone, who was unable to solve my issue. Assured by multiple Comcast personnel there was no charge for the visit.Unable to get charge removed
I had issue with one of their overnite "upgrades". Changed settings on my computer to the point I was unable to access anything. Tried "chatline", what a joke, disconnected 4 times over 2 hours, each time having to start over with new agent. Got message indicating "technical problems" at Comcast as the cause. Finally got live agent on the phone. Spent 2 more hours following her attempts to get my system operating. She then suggested sending a tech to my home to resolve the issues she was unable to fix. I was assured there would be no home service charge to me for this. The tech came and took care of the problem in short order, and also assured me there was no charge. I received an email in advance of my Autopay payment, and the $100 service charge had been billed. After several more calls, an agent issued a credit for the $100 on July 5th. When my Autopay went through on july 25th, the $100 was still there, and I was billed. I have been to the Woodbridge Xfinity store at least 3 times since, speaking with the manager, and another asst. manager about this. The system they use to pull up my account shows more activity than I am able to see when I pull my account up online. I was shown by the manager, on his system, that the credit was issued on July 5th, but for some unknown reason, it never appeared in "my account" on my computer, nor was the credit taken off the bill. Another trip to the store I spoke with an asst. manager, who spoke on the phone with someone that put some kind of stop payment on the Autopay, which did go through. My statement for my account online still indicated the $100 service call as part of my outstanding invoice. I went back again!!! This time I saw the manager again, and he had me pay the "standard" bill price, less the extra $100 with a credit card. He showed me on his system that the payment left a 0 balance on the screen, so I assumed it was a done deal. Too much to ask for. For my aggravation and time, he also extended an extra $40 credit to me, which I did appreciate. Now, I received another email indicating a $60 balance!!! I paid the regular monthly payment of just over $253, but apparently it still left the $100 balance for the service charge. Why the billing that comes to me shows this, while the billing system the Comcast personnel access shows a 0 balance, is beyond me, but is aggravating, none the least. The billing people deducted the $40 credit, and it now shows a $60 balance. This is still not resolved. I have put in umteen hours between phone calls, chats, and visits to the showroom to correct this issue, but it just will not go away. I don't know about you, but I'm a retired project engineer, and if the personnel in my employ were this negligent, or incompetent, they would all be looking for new day jobs! My account is still showing a deficit of $100, which needs to go away. The extra $40 was not intended to be applied to the $100 overbilling. I have been a customer for almost 20 years, but I'm reaching the limit of my patience with this crap, and if it is not resolved with a week or so, you will list me as an "ex customer"! I don't want to see any late payment fees or any other BS showing up as a result of Comcasts incompetence either. John Longberg
Dennis
Service stopped; no way to get information
Original review Jul 28, 2023
Last week there was a non-detailed email notice that service might be "interrupted" the following week. Yesterday, without notice, all service dropped; text message stated there would be a 2 hour interruption. Some minutes later, the 2 hours was changed to 5 hours. No other information was provided. Phone calls were transferred to automated messages saying no representatives would be available until service was back. So, no ability to understand the situation until they felt like giving it out. Next text message was that the service would be restored soon. Outage lasted nearly 8 hours; no explanation. This wasn't an outage at random; it was planned. So, customers weren't warned, and had no way of understanding when (or why) their services were down. Complete arrogance and lack of any sense of responsibility to customers. If Xfinity weren't a monopoly in Portland, I would switch to another service immediately.Be
John
Be accountable and just for your mustakes!
Was given wrong equipment. 2days no service. Drove back and forth 60 miles total. Spent many hours with technical support. No fix. Wasted time, commuting, gasoline and personal time due to erroneous equipment provided. Once I had correct box, signal was fine. Asked call center for comoensation for gas, time and incompetent personnel, they dealt with me like I was a liar looking for money. Im 71 years old been with xfin many years. What a disgrace to be treated that way by your call center customer support. I guess Xfini. Diesnt believe in making an obvious situation right fir the customer We wouldnt dare ask them ti have a good moral position on anything since they are never accountable for anything!
Antavious
Cable Tv not working
My box is not working and I can't get a live person to help. You charge too much to not be able to speak with someone when needed
Timothy
Can’t talk to a body at Comcast.
I was not well and had someone help me pay my bills. Comcast was missed and my service is off. Im on a fixed income. Payday for me is on the fourth Wednesday and the first of the month. I am a disabled veteran.
Shelly
FRAUD ON MY BILL/DOUBLE CHARGING!!
Updated by user Jul 14, 2023
NO!! If they didn't have a monopoly in my city, I would NEVER, EVER USE THEM!! FOUNDED OUT, THEY SETTLED A HUGE LAWSUIT WITH MY STATE FOR FRAUDULENT AGAINST OVER PRICING THE COMMUNITIES!
Original review Jul 12, 2023
July 12, 2023, received bill, NEVER, look, just pay. Bill $624.59, SHOCKED! Called, run around, agent acted like I was STUPID or DUMB! THEY double charged for equipment and tech services to my home, which I pay monthly, in case something happens and it's cheaper! Agent was a complete FOOL!! I'm getting a lawyer & News station involved! Checked old bills and CAN'T BELIEVE WHAT THEY ARE DOING!! PLEASE, PEOPLE, GO BACK & CHECK YOUR BILLS!! CONFOUNDED!! I usually pay, less than, $200.00 monthly.
Jacqueline
Lied to constantly
I am ACP customer & have been. Comcast threw me out of program without notifying me & started billing me. I mailed proof of qualifying & have written proof from Comcast. & they till continued to bill me
Axel
Trying to get comcast
Connection doesnt work. Used to work now two TVs dont work. Help!Please help us connect. We are very frustrated.
Marguerite
COMCAST IS A SCAM
EVERYONE ON FACEBOOK HAV A PAGE JUST FOR COMCAST WITH EVERY WORD OF HOW HORRABLE THEY ARE THEY STARTED OVERCHARGING ME AGAIN, THEY DO NO ANSWER PHONE ONLY A ROBOT AND NO WAY TO GET WHERE YOU NED TO GET TO FOR HELP MY TV THEY SENT FOR IT NOW HAS PREMIUM I DO NOT HAVE I HAD ALL CHANNELS AND FREE TV ,MOVIES .NOW i HAVE TO USE INSIDE ANNTENNA
JANET
Poor service - repair man never showed up or called
I have been paying for a service that when I need help I can get someone to come out to my home and repair the item needing to be repaired I had a appointment set up for this Saturday July the 1st the repairman never showed up he never called my internet is still going in and out on my desktop and my phone this is ridiculous to having to keep go through this with Comcast you guys got everything so freaking automated that you think that that's the solution to it people need to talk to people I pay enough each month to have that service I need for corporate to know just how this business is being run
Steven
Poor service, incompetent support
I have had Comcast Internet service for decades. We had an outage in Houston due to a thunderstorm three days ago. After two DAYS, Comcast sent a text message saying my service was restored. It was NOT working. After dealing with Comcasts automation for 30 minutes and getting nowhere, I managed to get a human being on a text chat. He wasted another 30+ minutes, assured me the problem was at my home, and said the next available time for a specialist to come to my home was THREE DAYS later. This morning, I went to my neighbors house. She has the same issue. NOW, Comcast says there is still an outage reversing what they said yesterday. Several takeaways: 1. Comcast technology has no idea whether a problem is that their end or my end. They are a technology company that has poor technology. 2. Comcast support makes it nearly impossible to connect with a human being. It saves them money, and it treats their customers poorly. 3. Comcast is understaffed to deal with Houston weather. We get thunderstorms frequently. Comcast is too cheap to have staff available to fix problems either on their end or at your home. I work from home. It looks like I will lose at least THREE DAYS of income from this outage. Comcast has offered me a $20 credit. That is 83 cents an hour to cover my lost income. It is an insult. Finally, Comcast like other firms calls any problem an inconvenience. Being out of work is far more than an inconvenience. The use of that term regardless of the cost of an outage is, frankly, disrespectful. If I relied on Comcast for phone service, if it was out for days, and if I couldnt call an ambulance and died, Im confident the undertrained support staff would be reading from a screen: Im sorry for the inconvenience. Its just insulting. The bottom line is that Comcast has not found a decent balance between making money for its shareholders and providing decent service to its customers. They really dont give a damn about their customers.
Ellena
I want to speak with someone In compatriot office
No WiFi for days no one is helping I have been giving the run around and lied to and disrespect and no call backs no techs showing up
Mark
Cable wire across the street . Safety haserd
Construction worker hit cable line.called Comcast. They told me that They would send somebody out today at 6:00am .got the run around the rest of the day promise after promise.I ended up fixing it temporary my self.
Yobg
Xfinity Mobile: Worst customer service ever.
I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories. 1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone. 2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023. That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service. The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever! I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that phone came in. Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones. I won't be getting the refund. I feel I am bing harrassed.
Donna
Terrible Service
Advertised up to 100 MBPS. Ordered service, delivered product late on Jan 4th. Due on 12/30/2022. 24 hour customer service was closed and asked to leave message. Product arrived and got 4 MBPS was the most I received, not even enough to run computer. CALLED & CALLED no one to speak to. Finally, I just returned modem online after 10 attempts and cancelled service. They have billed me almost $200 on my credit card for a returned product, terrible service, not what they advertised. TERRIBLE CUSTOMER SERVICE and I have disputed all charges on my credit card. Can't even get a chat online to talk to anyone regarding charges. I want my money refunded to me for less than 30 days of TERRIBLE SERVICE. They lie about the 100 MBPS and they bill you for an additional month even after you cancelled service. """" ONE STAR *****IS TOO MUCH FOR THEM. DO NOT ORDER SERVICE!!! I have never dealt with such an unprofessional company like this in years.