Coast Spas Overview
Coast Spas has a 2.2-star rating, derived from feedback provided by 113 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 18th position out of 219 companies.
Rating
Contact Information
Website
www.coastspas.com
Phone
+1 604 514 8111
6315 202 Street, Langley, British Columbia, V3S 4Z9, Canada
Coast Spas Reviews
Mel
Quality Issues with my Spa
On 2/2/2019 we purchased a Coast Spa from Hot Tub Liquidators (Luxury Niagara) in Henderson Nevada. It was represented as the "best" spa in the industry and made to withstand the climate in Nevada. It cost over $17,150. It was installed a few months later. During the past three years plus years we have had many issues with the spa. To the point where the service people and I are on a first name basis. The latest problems include a leak in January which cost me ~$500 to fix and now the air injector pump has gone out. So we have been only able to use the spa twice in six months and the season is ending. In addition, the top is in bad shape (even with constant care), the speaker springs do not work and the water gage never worked (it was repaired in January). My most recent issue with the air pump causes my breaker to immediately trip. So I had an electrician out and he verified my wiring and breaker were fine and it was the air injector pump. We called HT Liquidators Service and discussed the issue with the service rep he confirmed that it was the pump. The pump would cost about $320.00 and a one hour install. They gave me a service date that was two weeks out (4/19/23). The rep arrived on 4/19/23 and confirmed that it was the pump but he did not have one in his truck, Then wanted a $175.00 service call fee! I told him I was not paying and he understood my frustration. Your web site professes that you make the best spas in the business. Well I have owned several and this spa has been by far the worst performing. I had a Hot Spring spa for over ten years and never needed a service call. I would request that you review my service record with Hot Tub Liquidators and let me know if you believe that we got our money's worth. I am a Quality Assurance Professional by trade, so I understand all products have issues. But this spa has bee one of the most disappointing purchases that we have ever made! Bob Preusser ! Lembo Di Lago court Henderson, Nevada 89011 cell: 702-743-**** Hot Tub Liquidators 702-713-****
Anonim
A Purfikt Disaster
First, I apologize for the length of this letter. Its necessary to paint a clear picture of our experience with Motor City Hot Tubs in Waterford Michigan and the Coast Spas Purfikt Spa. This has also been sent to both the manager and service manager of Motor City Hot Tubs, the Michigan Attorney General, A Consumer Products attorney, local consumer affairs media, and soon on all social media platforms. At the beginning of the pandemic, figuring we couldn't go anywhere or do anything like a vacation, my wife and I decided to get a hot tub. We also needed it for medical reasons. We're in our 60's. My wife Rhonda has acute Rheumatoid Arthritis and we've both had back, neck and knee surgeries. We shopped at a few places and ended up buying a Coast Spa from Motor City Hot Tubs in Waterford. Ironically, the model's name is "Purfikt". It is anything but. Here is a link to it on the Coast website. https://www.coastspas.com/purfikt.php. It sure looks nice. Retail price approx. $15,000.00. Sale price approx. $13,000.00 plus electrical work and financing charges. We were told it was a "floor model", a demo unit that was brought in for a spa show for its unique look and features (thus the price break) and it had some minor "cosmetic" damage that they promised to repair before delivery (not so much). There were scuffs in the shell that were not repaired, but they did replace some damaged side panels. It also came with a full factory warranty. It has been nothing but trouble from the day they delivered it. In fact, the delivery itself is where the trouble started. Due insufficient entry space through our gate, they were supposed to install it using a crane. It showed up on a flatbed truck. The delivery crew convinced our neighbors to allow them to use their driveway and remove a section of their chain link fence to make the installation possible. They promised to return the fence to its original condition. They did not, and it still reflects a half-hearted effort to do so. It was, in their words "One of the worst deliveries they've ever done." The whole time skidding and sliding across our yard and on to the brick patio, complaining about the extreme weight and the fact that they didn't send a crane. From that day forward the tub has been a lemon and we have been demanding it be repaired, replaced, or that we be given a full refund, to no avail. We've waited months for parts, for them to get us on the service schedule, to even hear back from Motor City Hot Tubs. Ive also contacted Coast Spas on several occasions. Ive explained our situation and was promised follow-up calls twice that never came. The communication has been terrible. We've been ignored, blown off, promised visits, and gotten no shows. It started losing water immediately. We were told at that time it was being caused by the waterfall feature being on while the spa was filtering. We turned that feature off, but nothing changed. Then, the water got cloudy very quickly, even though the chemical balance was correct. It turned out that someone in the store had taken the filter from our tub and put in another. There was no filter at all and when I called, they didnt have one in stock. They said they had ordered one and would call me when it came in. I didnt hear from them for a week, so I called again and was told it hadnt come in yet. This happened twice more until it was finally in, but of course, I had to drive the 45 minutes to Waterford to pick it up. Next, it was a drainage tube around the filter cap. Water was puddling there, and the tech had to take the whole back of the tub off to find the problem. A hose that was cut to long and simply tucked under the frame where it kinked, blocking the flow. It came that way from the factory! Then it was the cover, lift and side panels. Without telling us, according to their service tech, the lift for the cover Motor City put on it voided the tubs warranty! The mounting for the lift and cover itself were too heavy to be supported by the access panels they attached it to. That panel, being only 1/8 thick faux wood plastic, subsequently broke under the weight. The cover itself was of poor quality and soon became water-logged and began to mold. After nearly two years, they finally agreed to replace the panels, the cover, and the lift under warranty. Again, we waited months for the parts to arrive, calling frequently to inquire about them. Then, being told by Jamie, I dont know why they didnt tell you they were here. Theyve been here for months! Complete lack of communication on Motor Citys part. The new lift was more expensive, so we had to pay for half of it. They also had to modify the tub to ensure the panel didn't break again, adding a wooden "stud" to the frame in order to screw the panel and lift mount into it. Sort of an in the field *** if you will. The new panels had holes in them for venting, something the old panels didnt have. They had to order the vents, so the tech placed cardboard and duct tape over the holes. The vents took several months to come in, and again, I had to keep calling to check on them. When they did come in, again, I had to drive from Troy to Waterford to pick them up and install them myself. The cardboard failed to keep out the local small animals seeking shelter and warmth and leaving behind their excrement. And the duct tape dried up in the sun and left glue residue all over both new panels. Next was the water gauge. It stopped working, making it difficult to monitor the leaking, requiring another service call at which the tech removed several large bags of foam insulation to make the repair. The foam was not replaced. When we expressed concern about the foam, Jamie told us that "Here in Michigan, you really don't need it. They make these in Vancouver and it's much colder up there." Um...what? The average daily temperature in the winter is Vancouver is 45 F. In Detroit, its 32. Gotta call BS on this one. It's has continued to leak water and has gotten progressively worse as time has gone by. We were refilling it twice a day just to keep it running properly and avoid damaging the heater, pumps and other innerworkings. And we can't use it because the water we have to keep adding to it keeps it too cold! And you should see our water and electric bills! And keeping the chemical balance is difficult and expensive. We've been in it maybe 7 times in three years. Our plan was to keep it open year-round, and now, because of the cold temperatures, we can't close it for fear that the water in the pipes and tank may freeze and damage the lines, the pumps, etc. In fact, we were warned by the service tech not to winterize it now for that reason and because the anti-freeze they put in would just leak out. Motor City Hot Tubs farms their service out to Glenn's Fireplace and Spa in Livonia. Their tech has been here on multiple occasions in an effort to determine the cause of the leak, each time removing more and more of the foam insulation that helps keep the tub warm. When it's removed, it crumbles into little pieces and can't be replaced without using the canned foam insulation you can buy at a hardware store. Then we were told the foam was only there to hold the internal parts in place during shipping. They cant seem to keep their story straight. If thats true, then when the crew moved it and hauled it to Glenns, there is potential further damage to the tub because theres no foam left to secure the internal parts. Glenns techs have made multiple attempts at repairs, but nothing has worked. Anthony also accidently broke a couple of parts that he promised to replace but never did. One of which is the inside of a jet thats still missing. On his last visit, he explained to us why he thought the tub was leaking. As opposed to rubber gaskets being placed around the jets, Coast opted to apply for silicone to each one. The tech showed us the parts he removed, and each one had either incomplete silicone around it or none at all. He also said, because we were losing so much water, so fast, he felt that most, if not all of the jets were probably leaking. Finally, after demanding the problem be fixed, the hot tub be replaced, or that we get a full refund, we we're told that we had to "go through the process" of attempting to repair it. By happenstance, Motor City had arranged for a team from Coast Spa's Service Division to visit their store for some training and to look at other problem tubs in the area. They decided to stay a couple extra days and came to our home Friday, March 3rd. They spent a whole day here, tearing apart the tub, removing nearly all the foam insulation (only some of which they replaced) applying silicone to various parts, examining for other potential leaks, checking valves, etc. They managed to chip the access panel and were unable to get any of the 8 faux wood panels to stay in place. So, in another "field *** they screwed them all into the frame with large, galvanized screws. Within minutes of them leaving, we could see the water meter begin to fall. They seem to have slowed down the leaking to some small degree, but the water gauge still goes to empty after being filled up the previous evening, about 12 hours. On March 17, 2023, a crew of three from Motor City came to take the tub to Glenns for repair. I video recorded the entire process. They didnt bring a pump to empty the water, so I let them use mine. They finally had an extra man sent out with the larger pump. I also provided them with a Shop Vac to help remove the water. Once it was empty in the shell, they wrapped the top of the tub in an unsuccessful effort to protect it from damage. They didnt even have enough plastic wrap to make it all the way around the tub once. The 4 of them tried to lift and tip it on its side. They couldnt budge it. Then they brought out what looks like a floor jack to lift it and scoot it across the patio about 3 to 4 inches at a time on each corner, damaging the underside, the metal strips/brackets on all four corners, the plastic strip and seal that goes on the bottom underneath the access panel and who knows what else. (The broken parts were taken away on the truck). Then they brought in a fifth guy. Thats what it took to get the tub up on its side. Using their sled (which was too small to do the job properly) and 4 sheets of plywood that I happened to have in the backyard, they dragged it from the backyard to the truck. And on the way making a muddy mess of my lawn, scratching my patio bricks and somehow damaging my new wooden gate. All this, again, trying to save money on a crane. Today, I was told by Glenn's service that the problem is a crack at the tank connection. And that they have to buy special tools, wait for special parts, make that repair, then repair the jets that are still leaking. Meaning the could take months, while we still make monthly payments on a product we can't use. In summary, The Coast Purfikt is a poorly designed failure, not fit to be sold to the public. In fact, when Ive spoken to Coast, they seem to know nothing about it. You cant even find a manual for this model! Youre forced to use a general manual for the Infinity Series. I feel that we were taken advantage of at the sale because you had a damaged demo model on your hands that you couldnt move off the floor until we walked in. I understand that youve never ordered or sold another one these and I can see why. And now, because The Motor City crew had to jack it up and then drag it across my brick patio and then my yard, on its side, without proper protection, its damaged and requires significant repairs. A reminder that I have video recordings of the debacle of the move, photos of the bad parts and all the bags of foam removed during service by Anthony and the Coast Crew and records of every visit. Saying we are dissatisfied with the product and the service are the understatements of the century! And trying to placate us with store credit like youve done in the past is of no interest to us. We burned through a year of free chemicals and your store credits likewell water through a sieve. Pun intended. Joe at Motor City Hot Tubs promised to have our back. If they are true to that promise, they should tell Coast Spas what they can do with this poor excuse for a product and do the right thing by giving us our money back or replacing this tub with a different product of equal new retail value. Those are the only two acceptable solutions. In case you didnt hear it, thats the sound of me putting my foot down. I never want to see that thing again. All the best! Randy Stephenson 2594 Athena Troy, MI 48083 Mobile: 248-752-**** randy@***.com http://randystephenson.com
kerry
Poor service
I have owned a coast curved spa for 2.5 years it has spent last time running that it has working. So far I have replaced a pump the spa pack had several leaks. The spa pack now needs to be replaced again and customer service will not talk to only s be me back to the dealer that sold the hottub and no longer is a dealer for Coast Spa. This repair even though under warranty they want me to pay out of pocket and wait to be reimbursed. Oh and the bracket for the lifter on the hot-tub has broken twice.
Anonim
Don't buy a Coast Spa
I cannot give Coast Spas a good review. Years ago I paid in full for a swim spa only to have the arrival date keep getting pushed for months at a time. Eventually Coast cancelled my order all together only to almost double the prices for new orders. Eventually I gave in and paid for a Coast swim spa the same as before 2 years later. The price went from $28,000 to $50,000. Same happened to me again. Coast was unresponsive to the dealer and kept pushing the arrival date out. I received it 2 months late. I have it now and its plagued with problems. Coast doesnt offer any decent instructions on how to even use the swim spa. I struggle to swim in it and dont know how to use some of the functions. The online only owners manual is no help. The Dealer, Richs for the Home is unreliable and lacking prober communication as well. I deeply regret buying a Coast Spa.
Tony
Replacement filter
My dealers are unable to tell me what filter I need. We bought a used hot tub with missing filter. It is a: 2012 Classic Series Model PHC040 Serial # 1206**** I need filter part number please. Thank you
Anonim
Part # for replacement filter for hot tub
Thank you for your assistance in finding the filter product I needed to replace my old filter and a location to pick it up.
Susan
Will not honor warranty
I purchased a spa that was delivered and installed in June of 2018 with a 5 year warranty on the cabinet. I am in year 4 and they refuse to honor the cabinet warranty.
Jeffrey
Recommend AGAINST purchasing a Coast Spa
It's been two years now and NO repair. The issue was reported within a month of install. I don't even use it anymore. $15K boat anchor. Worst spa I have EVER had. NO service when it was bad within a month of install. One side of the foot massagers keeps stopping. The filter system has issues with keeping it clean. There is some type of floating white and black stuff, looks like some of the seals are already disintegrating. One of the small "fountains" barely trickles now. Yes, I watch ALL the chemical levels every week. If you turn the filter system on a 24 hour a day cycle it STILL doesn't help and then the temperature went up to 109 degrees Fahrenheit. I had to lower the cycle down to twice a day. I only keep it running IN CASE they EVER decide to FIX IT, which I doubt.
Jeffrey
Worst spa I EVER had
Worst spa I have EVER had. NO service when it was bad within a month of install. One side of the foot massagers keeps stopping. The filter system has issues with keeping it clean. There is some type of floating white and black stuff, looks like some of the seals are already disintegrating. One of the small "fountains" barley trickles now. Yes, I watch ALL the chemical levels every week. If you turn the filter system on a 24 hour a day cycle it STILL doesn't help and then the temperature went up to 109 degrees Fahrenheit. I had to lower the cycle down to twice a day.
Jim
Brutal Quebec Customer Service
Hi, Coast Spa Lanai model has worked very well for several years. But now I have a problem with one of the pumps, and the customer service is BRUTAL! They only have 1 Quebec reference - 5 hours from Montreal. Other local companies have said they do not service Coast Spa - can't get parts, etc. Seriously - DO NOT BUY a Coast SPA because you will not receive any service at all in Quebec.
Hi
Scam Artists
Agree with others on here0 Stars should be an option because thats what this group deserves. Bought a brand new top of the line model with all of the options. Oxygen generator didnt function upon delivery but they replaced that after a few months. Cabinet panel cracked and they also replaced that after a few months. Then, at the ripe old age of one year, one of the pump circuits stopped functioning. First I was told it was a pump issue but the pumps were back ordered due to COVID. 9 months later still no pump and they then tell me its not the pump but a piece broken off inside the plumbingAND THEY WANTED ME TO PAY FOR THE REPAIRS. Coast kept saying the local dealer should take care of it and the dealer said Coast refused to reimburse them for it. Spoke with Coast directly and they said I had to work through local dealer to make an arrangement. These are scam artistsstay away!
Anonim
Cannot keep rain water out and drain pump is a hazard.
Our curve spa lets rain water and dirt in at the halfway bend of the cover. The design is very bad. Also our curve came with a drain pump installed that only can run if the spa has power. Problem with this is there is no way to shut pumps off. So the pump may run will draining and burn up. Our filter doesnt work very well either. Probably because of the cover issue.
Anonim
Poor product performance and terrible customer service
I have reached out to Coast warranty about the issues we are having with our tub, twice now. Coast has not responded to our concerns about the tubs performance issues and hardware problems, of which there have been several. Very disappointed and frustrated with Coast.
Anonim
Scared to finalize order no customer service
We placed order May 2021 for first available spa which was September and then nobody could figure out why it was not ready, now October still not delivered and nobody knows when/if it will be delivered and they said top of line spa available in US and now worried it is junk and no help from what I am reading on reviews for over $20k
Darren
Not honoring warranty
Original review Oct 20, 2020
This review is for the manufacturer only, dealers and such are great...our hot tub developed a leak in mid January this year, it couldn't be drained and lifted due to the time of the year (freezing cold) We topped it up as it was needed until the spring arrived, when we finally got the repair guy from the dealer we bought it from to come out, they replaced the same jet 2x thinking that's what it was from, after it was still leaking it was finally noticed that there was a small hole directly above the jet, it is an odd thing because the acrylic paint is still there -just sunken in a bit and cracked, as if the material behind it wasn't there...the repair guy and dealer said it is due to a manufacturer defect in the shell. We thought great, let's get it fixed so we can use it...after 2 months of it being lifted, drained and on blocks Coast Spa said that they won't fix it because they say the defect isn't their fault, saying we damaged it...I asked them why directly and they won't even reply to me anymore, just said to talk to the dealer even though the dealer agrees that it's a defect from the manufacturer. All we wanted was it to be fixed and the soggy insulation replaced, they do not care and will do what they can to not have to fix their defects, just blame the customer. I have offered to have yet another independent company come take a look, they won't because they know they will be proven wrong. Bottom line, yes they are cheaper to buy than other hot tubs and have many more gimmicks like LED lights, WiFi controls and an "Extreme" sound system...make a smarter purchase and buy a better quality product instead of this brand, this is the equivalent to buying a Ford Pinto with fancy lights and a loud stereo. The cover lifter has broken, cabinet doors are warped with small gaps that let the heat out and a speaker stopped working...$350+ for a replacement for 1, just the part...not even a brand name.
Tammy
Cracks appearing on Wellness II Swim Spa shell
Updated by user Aug 15, 2020
I have not heard from Anyone! Is this even published?
Original review Jun 18, 2020
8 MONTHS HAVE NOW PASSED... On Oct 18, 2019, I Contacted Coast Spa warranty department regarding cracks on a 4 year old swim spa that I noticed appearing on both sides the model is a Wellness II performance package. I was told to contact my dealer, WhiteSwan Pools &Spas in Ventura CA. No one gets back to me from Coast or WhiteSwan so I had to follow up with emails, and phone calls... I was finally instructed via email to send more photos, answer a list of questions regarding surface where spa was installed and chemicals used.... My answers and photos were provided, see attached. I purchased the spa had a concrete contractor design and level the section of pad for spa and hired a crane company to set the spa. Everything is level, the spa has not ever been completely drained, it is maintained and covered with 2 different custom covers I had made. I do not use chemicals and the only time the spa "sat" idol was after the heating element failed. I had to call and remind dealer and warranty dept for heater replaement as my electrician told me the heater was tripping breaker and the spa was unsafe to use. It was off waiting service but this event happened during the time I was in communication about the cracks... Forward to January 9, 2020 - still no response, I emailed dealer and warranty dept for information. I am told by dealer to send in more photos as the Coast warranty dept. had "closed the case, stating the cracks are crazing, IE cosmetic hair line surface cracks." WhiteSwan manager Toni Langlo emailed back asking me to do a "paper test" as their service department thought the issue was far greater than cosmetic crazing. (See photo paper test results.) After long time and again no response from dealer or warranty dept after sending paper test results...I emailed, and continued to leave voice messages to both parties to receive the following email from dealer stating: "We did get a reply from Coast. They asked us for more pictures which is absolutely ridiculous. They have enough plenty of pictures and it appears to us that they are looking for more reasons as to why they should not warranty this. We are fighting back and will keep you posted." Toni Langlo General Manager WhiteSwan Pools Spas To date June 18, 2020, I have no response from dealer or Coast Spas and the cracks are enlarging. I was told from dealer service dept that came to replace the heater under Coast warranty, that my spa was badly cracked and should have been replaced under warranty. The service man told me that had I purchased a spa from their "other" manufacturer, I would the spa would have been replaced immediately. I am in touch with an attorney at this time. I am asking for just the refund on the spa not the crane install and accessories that I purchased for it. But possibly I should...