CLV Group Overview
CLV Group has a 1.7-star rating, derived from feedback provided by 142 customers. In the Real Estate category, it secures the 20th position out of 1156 companies.
Rating
Contact Information
Website
www.clvgroup.com
Phone
(855) 258-6011
485 Bank Street, Suite 200, Ottawa, Ontario, ON K2P 1Z2, Canada
CLV Group Reviews
JULIE
Stealing money
For the SECOND time, they buy a building own by another company where I rent an apartment, and DISAPPEAR when it's time to give back the deposit given initially. It happen twice, once at Le Plateau, and now at le Mellem. No response, went onsite on the first time and they never ever give back my money. Curious to see for le Mellem if they'll keep ignoring me...
Christophe
Beware
The CLV group recently purchased the building we have been living in for 32 years. We were delighted with the new management for the first month as they had a good structure in place (tel Nos for repairs, snow clearing, etc.) however very disappointed to see that the company either has no knowledge of the laws in Quebec or they try to bully tenants into accepting changes that are illegal. We were requested last week to empty our lockers and store their contents at our expense while they did renovations to comply with fire safety regulations. No date was provided regarding the lockers being available again and when we asked CLV to provide assistance with storage during renovations, they threatened to throw out the items in our lockers if they were not emptied by April 15th 2022. Poor customer relations and illegal. What a pity.
Anonim
Eviction for children noise
They are truly trying to evict us for children noise. We have installed mats, carpets and take our child out everyday for hours yet they still insist on exciting us. The unit below us are a pathetic old couple that should be in a retirement home. Awful people and clv group is a part of the problem.
Anonim
They should get 0 stars but that is never an option
IF YOU'RE NOT GONNA READ THIS REVIEW AND UPDATES THE ONLY THING I CAN SAY IS AVOID ANY APARTMENT COMPLEX UNDER CLV GROUP!!!! Since they don't have anywhere to review their other properties such as 165 Ontario Street, St. Catharines. I highly recommend avoiding that complex apartment they own! There is constant construction, noise, dust, and jackhammering throughout the morning and even at night! They are completely careless to their tenants (we don't even have any on-site help and the crew they have there is NO HELP) This management has caused me nothing but increase depression and anxiety and I always make sure to turn people away when they want to move into one of their properties. Don't worry though if you do live at 165 Ontario Street, St. Catharines they will bombard you for rent but never answer your concerns about the constant construction and noise on areas that have already been worked on prior to them obtaining the building less than three years ago. Update Feb 16th: I have been in contact with their customer service. They are no help. Still, a lot of construction going on in 165 Ontario Street to the point where the building is like a construction site. Ceilings are apart, drilling and hammering, dust, paint fumes, you name it they have it here! I HIGHLY RECOMMEND finding somewhere else to live! I would wait ten years before living here! I'm currently in the process I've trying to find another job (like 2 jobs and a full-time student with a dog isn't enough) so I can move out of this place because I have reached my point! Someone else can live on this construction site but I am DONE! I will be posting videos and pictures soon! Update Feb 24th: Hasn't even been ten days yet and I've been holding back the urge to go crazy! Turns out I'm the unlucky tenant who has construction in every corner of her apartment; upstairs and downstairs and on my floor. Do you know what they told me? Sometimes renovations are too important (basically what they said) for them to give me notice. They then send me a notice from 2 weeks ago about one of the apartments having construction after I complained. You know it's sad when you can't go home and even sleep. I work overnights and the day is the only time I can get sleep. Before the construction was not as prevalent but now I'm literally suffering. Every day I cry or scream because of the constant noise and lack of sleep. THEY LITERALLY WERE DOING CONSTRUCTION ON FAMILY DAY! Now I can't even shower or wash my hair until later tonight (well the next day because I work nights) because they decided it was time to do water shut off.
Chris
Unprofessional
Very discriminating I guess somebody has a medical issue and they lie very discriminating against somebody has a medical issue that's unable to do something they want you to do so they banned you from going into the office and deny service from you why you're trying to pay your rent I
Chris
Very disgraceful unprofessional
Very discriminating management company I have ever witnessed in my life I get somebody that has a medical condition they call the cops on you and then bang you from the administration office so you can't pay your rent and they refused service because I have a medical condition great management company
Anonim
Rude Receptionist at 614 Lake St. St.Catharines
My friend moved into the building in Sept. and has issues that require a health care worker to visit daily. They can't always gain access to the building because she doesn't always answer her phone. I asked the girl in the office (who is very rude) if there was a way for these workers to gain access. She suggested they each buy a key fob at $50 or call the police to do a wellness check (not sure how they would get in). When I suggested there should be a way for PSW'S to get in she said that"this isn't a nursing home". With that attitude not a great rep to have as your first point of contact. I know there are many seniors in that building that deserve a little more care, compassion and understanding than she demonstrated.
Konan
Resolved: Changement d'avis
Updated by user Nov 01, 2021
Company fixed the issue and I have been provided with apology.
Original review Nov 01, 2021
I received with satisfaction the visit of the building manager. All repairs in my apartment will be done in a few days, he promised me.
Anonim
Long Term Mouse Infestation
I have had mice for eight months in my apartment and the owner's method of simply filling poison bait traps is not working. The mice are in the building as well as in my apartment and have ruined my furniture and clothing. I have done everything I can to solve this problem and they rarely answer or return my phone calls and often don't answer emails either.
Anonim
There is a mouse infestation in the building and I have had mice in my apartment.apartment for eight (8) months now.
The problem has been ongoing for eight (8) months. I have done everything I can to solve this, but the entire building has to be eradicated. The owner's methods aren't working, e,g. poison bait traps.
Readum
Horrible management
If there is a serious problem and you need to get in touch with management, forget it. They are faceless, and unwilling to communicate with tenants. They just bought our building in Kitsilano Vancouver, and with all honesty, absolutely the worst. I thought Hollyburn was pathetic, but these people bring down to a whole new level of bad, rude,
Anonim
Renter Beware!!
This company is completely not above board!.. They require you to pay a deposit when submitting your application for rental, not when your application is approved, these funds are sent to them via electronic transfer, which they are set up to receive but if you are not approved for their units they expect you to wait 2 weeks to have your funds returned to you VIA CHEQUE ..funny they don't say that up front.A
Marilyn
To compliment the service I received.
The maintenance man "SAM" who looks after the Hamilton area was sent to my apt. to do a repair because mice have inundated my apt. #305 @ 157 Pearl St.S., in Hamilton. He did everything in a timely fashion, was very neat and tidy and respected my belongings. I would have him come back anytime to do any repairs for me. I believe Rhianna is his supervisor or the Property Manager. At some time in the past, I also had "COURTLAND" repair and replace rods in my closets. He did an exemplary job as well and, again, he was courteous, neat and tidy. Both these men are keepers. I am "NOT" a pissed consumer, but didn't know where to put my assessment. Sorry, but I am not tech savvy. Marilyn Ritcey.
Pamela
Poor Business Practises
Original review Dec 03, 2020
Tenant parking only. So they rented out a parking space to people without cars and have arrangements for family members to use our parking spaces because where they have to park is too expensive. Making actual tenants with cars wait for a space. They "upgraded" the entry with an electronic system that is unreliable and refuse to give a metal key for proper entry into the building. Snow shoveling is never done when my kids leave for school at 7:45. Which means more is expected from my children than their employees. They don't care about privacy of their tenants, as they took pictures of my children and posted them on their facebook page without my knowledge or permission. STAY AWAY FROM THIS PLACE. Over priced for what you get. Laziness employees just don't care.
Anonim
The building was purchased by CLV and went sharply downhill
Since CLV bought the building, they fired the security guards, decommissioned the garbage chute, did not repair the thermostats when they broke, so we need to open our windows even when it is below freezing outside so that we don't ave heat wave temperatures indoors, destroyed what was a perfectly good lobby including punching holes in the ceiling and disabling smoke alarms and security cameras and have left the lobby in that state without any additional work for up to a month now, closed the administrative office so you need to walk a mile to another building, and decommissioned the garbage chute so that 300 people all need to take the elevator to the basement several times a week in the middle of a pandemic. We have one shelter for drug addicts across the street and one for alcoholics within 1/4 mile, so those security guards were very important in making sure nobody barges into the door after you when you enter the building. Now we all need to be really careful, and if a vagrant sets himself up in the entrance we need to call the police ourselves. For now we are using online COVID violation reports to get them away from the building entrance. If that ever ends, we will end up calling 911 once they have penetrated the building.
Anonim
Crook
We applied for a place on September 5th and the person who showed us the apartment was a summer student who didn't tell us she wouldn't follow through with the application. She took our money (last month deposit) and partial application details as we didn't have everything on us. She passed it along to someone else who then asked me for everything all over again and wasn't knowledgeable about the application requirements/credit checks etc. She then leaves without telling us and we get passed along to a third person and have to RESUBMIT everything all over again so now our private sensitive documents are sitting with 3 people. It took 2 weeks for them to pass our info to the application department and I had to chase them every day to get answers or they wouldn't keep in touch. They knew we were moving from across the province and needed a place by Oct 1st, so it takes time to plan the move. Meanwhile they are holding my money which other places like Minto apartments don't do. They didn't even do a credit check and just flat out rejected my application and told me to drive 5.5 hours to get my refund. I found one of their offices half hour away from me and confirmed that they could process the refund. We got there waited 1.5 hours and they couldn't get the machine to work so they asked us to drive another 45 mins away (over an hour away with traffic) to get our refund. It was the worst apartment hunting process I've had in my 19 years of renting! Now they refuse to delete my personal documents and said they have to keep on file for 3 years but they declined me and I have nothing to do with them. They are crooks!