Clutter Moving and Storage Overview
Clutter Moving and Storage has a 1.1-star rating, derived from feedback provided by 21 customers. In the Moving and Storage category, it secures the 46th position out of 476 companies.
Rating
Contact Information
Website
www.clutter.com
Phone
(800) 805-4023
3526 Hayden Avenue, Culver City, California, 90232, United States
Clutter Moving and Storage Reviews
Brandee
Account
Clutter company keeps charging my card when I have no account they have did this twice to me and I have been trying to call them to get my money refunded and make sure this dont happen again and they never answer next option it pressing charges
Martha
Buyer Beware!
I had appointment scheduled 5/18/2023, prior to which I sent pictures and inventory list. On the day of the appointment a single mover with a large truck was dispatched to move items that included a dresser, 60inch TV, 72 inch tower, Queen-sized bed frame, and 10 medium-to-large sized U-haul boxes. He refused to do the work, after informing me that Clutter always does this. I called Clutter to inform them of the situation, but they refused to send additional movers. This was due to incompetence on part of the company and no fault of mine as the client- but I was charged a $200 fee. This is unconscionable! I used to be a longtime MakeSpace customer and had a most excellent experience with them. I (wrongfully) assumed it was the same company with the same level of service, and just a name change. After this experience I checked the public reviews; most of them reflect my experience, referencing this companys poor service and business practices.
Elley
Emergency issue
You guys sent a lousy Dirty Milan to my house. Not only he has made a big damage to the house, he has left half of my stuff. He has damaged my rigs with his dirty shoes. You guys are not professional You dont even answer the phone, I tried 10 times Was in hold for 65 minutes and gave up. Ill be reporting g you to district attorney if I do t hear from you WOTH A SATISFACTORY RESOLUTION.
Anonim
Confirming move out
I need to be contacted to confirm the date and time you move me out Please let me know asap how much are your services?
Anonim
Just would like to know if they are interested putting solar on there warehouses.
They have extremely large warehouses and solar power would save them and make them money. I would like to speak to someone in this regard.
Jaquise
Problem with payment and delivery
They keep cancelling my appointment so they can get the money I have rescheduled this appointment three times I tried to call yesterday to see if they had everything needed and could not get through, I can never get through
Andrea
Lost item.unresponsive and fraudlent.
NO stars. Fraudulent company. Lost a very valuable large item that should be impossible to lose and they are making NO effort to find it. They do not let you speak to anyone at the warehouse. You can omly speak to customer service robots speaking from a script. My guess is that these warehouses don't even exit. It's a scam and a sham. Do not use this company. Criminals.
Ken
I need. To know the demensions of the king size bed I have in storage
I also need to know if you can move what he have in storage upstairs to a third bedroom? Thank you, Ken Bouas (602) 690-****
Steven
Following up on upcoming services provided by your company
Made arrangements with your company to have items your company placed in storage in or near Sacramento, California. I scheduled with your company to have those items shipped to my current address, 4652 Loma Linda Circle, El Paso,TX 79935 on or about 13 October 2023. Therefore, I am contacting you to inquire about our agreement.
Lisa
Need something from my storage
Its expensive more than I thought it was cheaper I need paper work from my storage to obtain finances, now I am between a rock and a hard place.
Isreal
Horrible service, won't let me take my stuff out of storage
Besides the monthly rates changing without notice. My items were stored in a whole different state without my knowledge or consent. I cannot take my stuff out of storage until clutter is able to which is 3 weeks from when I actually need my stuff and a new billing month. Literally holding my items hostage. Ill definitely be filing legal actions. DO NOT USE CLUTTER!!!
Monica
No way to reach customer support
This is scary. My whole life is in storage with them and I can't get through to anyone. I couldn't log into my account and outside of that there is no way to reach anyone.
Jordan
Have left many messages and no one has called back
We are considering initiating an agreement with you but we need questions answered asap Pls call me 917 797 **** at 10 am My associate is also Jordan 862262**** Pls call us asap if you would like to move forward No texts or emails pls Call
Carolyn
THIEF & CLUTTER MOVING STORAGE REFUSE TO REIMBURSE ME FOR LOST OR STOLEN PROPERTY...WHAT???
,CLUTTER MOVING STORAGE AGAIN HAS NO SHAME ...STILL SHOWING I OWE THEM A BALANCE OR AUCTION...THIS IS THE TYPE OF ORGANIZE SHADY I'VE BEEN TOLERATING ...EVEN THERE MOVERS CALLED THEM DURING MY FINAL DELIVERY ON JUNE 7, 2022 TO STATE...MY BROWN LEATHER RECLINER IS MISSING. WHICH THE REPS DISCONNECTED THE CALLS TO THEM IN MY PRESENCE. NOW CLUTTER MOVING STORAGE ARE STATING I HAVE NO PROOF OF MY PROPERTY BEING LOST OR STOLEN...SO MY CLAIM CASE IS CLOSED AND DENIED. THIS BUSINESS HAS NO SHAME OR REGARD TO DO RIGHT AS I WAS INFORMED BY M WHO INFORMED ME IN YEAR 2018 & 2019 CUSTOMERS MUST REPORT THERE TRUST & SAFETY TEAM TO THE CEO OF CLUTTER OR TAKE THEM TO COURT IN ORDER TO MAKE THEM DO RIGHT...OTHERWISE THEY HAVE NO DESIRE TO EVER DO THE ETHICAL PROFESSIONAL THING EVER...BUT LIE AND MIS-LEAD YOU IN TO THINKING THERE INVESTIGATE CUSTOMERS LOST OR STOLEN PROPERTY. ...I SHOULD HAVE KNOWN THEY CAN'T HELP THEMSELVES BUT TO LIE...THIS IS WHAT THEY DO WITH NO REGARD ...SEE YA IN COURT CROOKS!!! B.T.W. STRANGELY... AFTER I REPORTED TO ONLY CLUTTER MOVING STORAGE TEAM ABOUT MY MISSING OR STOLEN BROWN LEATHER RECLINER , I STARTED RECEIVING CRAZY STRANGE / *** PHONE CALLS FROM S MARKETING FOOLS ...ASKING ME TO PARTICIPATE IN TESTING THERE RECLINER CHAIRS FOR MY OPINION ...THESE MTC'S ARE ALL CONNECTED TO EVIL...SHADY AT ITS CROOKED BEST...CONNECTED ILL...
Carolyn
REFUSE TO REIMBURSE AND CLOSED OUT MY CASE ON JUNE 24, 2022...
Chat with us avatar Grace Customer Experience Specialist AS USUAL...CLUTTER MOVING STORAGE REPRESENTATIVE ALICIA, TIFFANY' DECIDED TO DENY MY CLAIM FOR ALL MY STOLEN ITEM WHICH THEY PROMISED TO INVESTIGATE AND NOW THERE BLOCKING MY CALLS TO REIMBURSE ME. ..LIKE I STATED...THERE ALL CONNECTED IN DOING DIRTY THEFT SHADY WITH NO INTENTION AT ALL TO MAKE WRONG...RIGHT. ...I SEE YA IN COURT SINCE YOU REFUSE TO REIMBURSE ME FOR MY STOLEN PROPERTY OR SIMPLY RETURN MY PROPERTY WITH SOME INTEGRITY. WHAT IS WRONG WITH THESE PEOPLE??? Chat started Grace joined the chat Grace Hello! Grace at Clutter here! Thank you so much for reaching out to our team, I would be happy to assist you today! Please allow me a few moments to review the details of your account so that I can better assist you. avatar Customer Experience Team Thank you for your message! Please wait one moment while our specialists attend to you. avatar AS USUAL...CLUTTER MOVING STORAGE REPRESENTATIVE ALICIA, TIFFANY' DECIDED TO DENY MY CLAIM FOR ALL MY STOLEN ITEM WHICH THEY PROMISED TO INVESTIGATE AND NOW THERE BLOCKING MY CALLS TO REIMBURSE ME. ..LIKE I STATED...THERE ALL CONNECTED IN DOING DIRTY THEFT SHADY WITH NO INTENTION AT ALL TO MAKE WRONG...RIGHT. ...I SEE YA IN COURT SINCE YOU REFUSE TO REIMBURSE ME FOR MY STOLEN PROPERTY OR SIMPLY RETURN MY PROPERTY WITH SOME INTEGRITY. WHAT IS WRONG WITH THESE PEOPLE??? Grace Yes, I can see that it was denied and it says that We have completed an investigation for these items and we have not been able to locate them, nor find any evidence of any items not being returned from your account. For this reason, in line with the information that we have, we will not be able to move forward with compensation at this time. avatar Where are my STOLEN PROPERTY AND WHY HAS MY CASE BEEN CLOSED STARTING JUNE 24, 2022 WHEN I WAS INFORMED YOU WOULD FOLLOW UP WITH ME AFTER YOU INVESTIGATE MY MISSING/STOLEN BROWN LEATHER RECLINER, MY DESIGNER LUCAS LUGGAGE SET, AND WINTER COATS JACKETS??? Grace if you think this claim review isn't fair enough, you can file a new claim providing further information to support the claim. To file a claim, please navigate to the "Claims" tab at the top right corner of your screen and select "Yes, something was damaged or lost" and proceed as prompted. If you have any difficulties accessing the page, here is a direct link to the claims section of your account: account.clutter.com/claims. This process will walk you through step-by-step and typically takes about 5-10 minutes to complete. Once filed, our Trust & Safety team will promptly follow up with a resolution within 1-3 days. avatar SO YOU THINK THIS IS LEGAL...NOT TO RETURN YOUR CUSTOMERS PROPERTY OR EVEN REIMBURSE US FOR THE STOLEN /LOSS PROPERTY WE ENTRUSTED IN YOU TO STORE IN YOUR STORAGE SPACE. JUST TO LET YOU KNOW...YOU ARE COMMITING FRAUD OR THEFT...ITS CONSIDERED TO BE A CRIME. YOU CANNOT STAY IN BUSINESS LOSING CUSTOMERS PROPERTY THEN SAY YOU SIMPLY WILL CLOSE MY CLAIM AND NOT REPAY WHAT WAS STOLEN... SAD YOU HAVE TO DO DIRTY BY YOUR CUSTOMERS AGAIN Type a message here... Type a message here...
Carolyn
WARNING OTHERS POTENTIAL CUSTOMERS
CLUTTER here we go again with the RIDICULOUS BILLING CHARGES. I YOU NOT A DIME. I ALREADY PAID YOU LAST WEEK AND RECEIVED EMAIL CONFIRMING THIS FACT FROM TIFFANY AND MEGAN WHO DIVIDED MY FULL PAYMENT...EVEN FOR JANUARY 2022 WHICH I ALREADY PAID AND SUDDENLY YOU GUYS STATED I DIDN'T BUT THEN CHANGED YOUR MIND AFTER STATING IM PAID IN FULL THEN CHANGING THAT FACT BACK TO STATING I OWE YA FIR JANUARY AGAIN. IM SO SICK OF THE GAMES AND THE CRAZY RIDICULOUS NOTICES SHOWING AGAIN I MUST PAY YOU OVER $130.00 AGAIN TO AVOID AUCTION AGAIN ON MAY 4, 2022. STRANGELY AFTER I PAID $280.00 TO MEGAN LAST WEEK, SHE STATED I WAS CURRENT AND TIFFANY WASN'T AVAILABLE TO SCHEDULE MY FINAL DELIVERY BUT SHE WILL HAVE TIFFANY CALL ME AS SOON AS POSSIBLE. FINALLY I CONNECTED WITH TIFFANY AND SHE SUDDENLY COULDN'T GIVE ME A DATE FOR MY FINAL DELIVERY BUT SHE WILL CALL ME BACK WHICH THEN SHE STATED THERE A PROBLEM WITH YOUR SYSTEM TO SCHEDULE MY FINAL DELIVERY. SO TODAY CLUTTER MOVING STORAGE HAS ME IN AUCTION STATUS AGAIN...STATING I OWE YOU AGAIN. THIS IS A CRAZY/BIZZARE UNTRUSTWORTHY BUSINESS GAME YOUR PLAYING AGAIN. HAVE TIFFANY CALL ME TODAY...NOW OR HAVE THE CEO/PRESIDENT CONTACT ME IN ORDER TO MAKE WRONG...RIGHT....YOU GUYS CAN'T BE TRUSTED.