Citigroup Overview
Citigroup has a 1.8-star rating, derived from feedback provided by 188 customers. In the Banks category, it secures the 47th position out of 469 companies.
Rating
Contact Information
Website
www.citigroup.com
Phone
(833) 971-1191
388 Greenwich Street, New York, New York, 10013, United States
Citigroup Reviews
kurt
Refusal to cancel account
We opened a Citi credit card. Had it a week and decided to cancel it. Just got off the phone with a Citi rep who refused to do so. Card has never been used, has a zero balance, and is currently in pieces at the bottom of our kitchen trash. Poor poor service - we are never using Citi for Anything again.
kurt
Citi won't let us close our account!!
Stay far far awayStay far far away.We opened a Citi credit card. Had it a week and decided to cancel it. Just got off the phone with a Citi rep who refused to do so. Card has never been used, has a zero balance, and is currently in pieces at the bottom of our kitchen trash. Poor poor service - we are never using Citi for Anything again.
Teri
32 year customer treated unfairly
My email somehow was on another customers account and I have been getting their emails each month. Due to worries about scams I just deleted them. Each month I tried to call to resolve. I was transferred to many numbers but no one could help. Today I asked to talk to a supervisor who said she resolved problem but I will have to wait until next month to see if I get another email. No one was nice or concerned after all my trying. This is how a 32 year customer is treated? They said I could cancel card my choice (?) I have paid my bill in full every month. I cant believe no one cares!
Michelle
I want to make a complaint
Original review Jan 01, 2022
Ever since I open an account with citibank I had nothing but problems with them they never replaced my card when I reported it stolen for a whole month I was waiting then when my bills were not getting paid I found away I can use my account number and routing number to my bills so they can pull my money out of my account to pay the bills. I found out that citibank stopped payments on my bills I lost a car cause it wasn't being paid I lost alot and when I called and asked the lady was rude and hung up on me. When I paid to replace my card again the second time i activated it my paychecks get direct deposited I just got paid when I finally received my card I bought a few things to see if my card worked later on that night my account is blocked and I'm told they can not give me any information or go into it why it's blocked or anything and now my paychecks are still being deposited my bills are not getting paid and I can't buy food on top of it I'm not aloud to get my money until 60 days I want to talk to the head corporate office to get hold of someone who can tell me why
Anonim
NEW BREAKDOWN
After citi by their own admission refunding the amount that they decided was PPI,I requested a new breakdown as I had 4 loans all of which rolled over to the other,my request was simple I ask for a new breakdown of all loans showing new figures less refunded PPI,the amount for early settlement of these loans and the new amount of re-financing plus the adjusted amount of interest charged,not difficult for a global financial institute,but apparently it is,the loans were to old to be able to do this,yet Citi managed to send me copies of all the old original agreements including being able to calculate how much PPI they were prepared to refund.I would not recommend this company to anybody my advice would be to go elsewhere,because your problems will really begin when you make a complaint.The problem with customer services begins at the top of the tree from JAMES BARDRICK down. Mr W Deakins
Paul
Terrible customer service
I've held multiple accounts with Citibank continuously since 1990, and have been a Citigold customer, (although recently made Citi Priority because of lower balances resulting from my moving assets elsewhere due to their declining performance). Citibank was never great on customer service, but even has declined sharply recently. Especially in comparison with Chase, which is excellent. Every call you make to Citibank is over some hissing, hesitant cheap overseas connection with lag so that you need to repeat half of what you say. Next, no one you are given to speak with has the authority to make any decisions, so you are constantly put on hold while they check with the person that presumably you'd prefer to be speaking with to begin with. They take zero account of your long term relationship with the bank, and instead apply the most draconian interpretation of their multitudinous rules "to protect our customers," which usually means the problem is turned back on you to solve. And this after spending long stretches on the phone listening to static while they finally determine their answers. This stands in stark contrast to Chase, where phone connections are clear, people understand and respond with clarity, and results are achieved quickly and pleasantly, as if you're dealing with New Yorkers who know you're busy and have to get things done and get on with your day.
Honey
Transfer balance fraud -BUYER BEWARE
Updated by user May 08, 2018
This was not resolved although they did call me three times and in a pretty rude way let me know that their written agreement was more important than any inference of mine that they were doing things in a shady way. Legal is still Shady in this case.
They seem to think consideration should not be given even though I made a large payment.
I guess they are counting on me defaulting so they can get their 22 and a half percent. Never
Original review Apr 07, 2018
I paid off a balance transfer 3 days ahead of expiration and they applied it to the balance of the 2nd balance transfer which was at .99 percent ...moved the sum to 22.49 percent - they refuse to apply my payment correctly claiming in the "legalize" it has to go to the highest interest balance ( o vs. .99). So by being responsible and paying ahead I am being worked over! When they were sued for mortgage fraud years ago I left them and I thought they had cleaned up their act... um, wrong! I have never made a late payment to them and have a high credit score and high account limit. They have no interest in retaining good customers - obviously the number of people to work over is a better profit margin than good business.
Vasilis
Don't use their credit cards!
Updated by user Mar 24, 2018
I have been able to clear the credit report. I finally talked with a sympathetic manager who worked with another department and found out what the problem really was and issued a letter to the credit bureaus . My experience has taught me to keep calling, to ask for a...
Original review Mar 01, 2018
I received a copy of my credit report which had a closed account stated as delinquent. I called Citi, the CS person agreed that there was an error, that the account was closed and not delinquent. I followed the steps that Citi Customer Service asked of me (faxing over report, detailed letter). I call back 10 days later after not receiving anything. Talk to new CS person. 2 weeks later I get 2 different letters citing 2 different accounts (neither of which was the account in question or an account I hold) both stating that the information on the report is correct or that they needed a detailed letter out lining the issue. So I call back, as for a supervisor and was put on hold 2 times. Then the CS person comes back, takes down my number and says a supervisor will call me back. That never happened. 3 days later I call again and get a supervisor who says that I have to fax everything over again and the credit report has to be less then 30 days old. Of course if they had reviewed this right away it wouldn't be an issue. I have been a Citi card user for 5 years. I have never been treated so badly by a credit company.
Jilliann
Now ok
Dear Sirs, We have been asked if our problem was solved. So hereby I give you my answer: I complained twice about the horrible customer service when I opened my account and was planning future investments at Citibank (18995 Biscayne Boulevard, Aventura –FL). Nothing changed on these first two attempts. However, as I received once again the request for feedback, I want to inform you that there was a substantial change in your service. Your employee, Constanza Abadia, always treated us the best way possible. Unfortunately, when we began our relationship with your bank there was not enough time for what we needed. Now, in January, when we went back to the above mentioned branch, with our Citibank account, everything changed for the better with all the attention received from Mrs. Abadia. We sought her services almost every day, looking for information and clarifications so that we could get a CitiBank Advantage credit card. She was always very nice, considerate, thoughtful and helped us very much (and still is until the present date). She was always very patient with us and able to help us find a solution to our problems. She showed great professionalism and I believe she would be a great manager someday. She should be an example to all employees. The customers would appreciate it for sure. I tried to speak with Mr. Marcelo (Vice President) and Mrs. Marlene, but they refused to talk to me. Mrs. Abadia then called an investment manager from another branch to talk to us. We met Mr. Roberto Torres, Wealth Management Financial Advisor, who would open an investment account for us. We now have in our account $150,000.00 (still waiting for the account to be active. This should be faster and more practical so that invested money wouldn’t be idle for so long). Mrs. Claudia, your branch manager, didn’t improve her services so much. This is very upsetting. That and the fact that we were first treated badly by some of the high rank employees. We hope this changes in the future for other clients. Sincerely yours, Henrique Lindenbojm
Anonim
Dreadful customer service; dysfunctional software
On hold for 45 minutes waiting for "service" as a "PRIORITY " customer. Had time to drive to the local branch while waiting and talked to an equally incompetent counter representative. Been waiting for over a week for a Federal Express package containing a replacement debit card. The moron at the branch took an hour to get me a temporary replacement card which is useless as it can't be used to access online account information. Seven calls to their Indian call center later no card; no account information; and no continued relationship on my part with these indifferent incompetents who operate as an unregulated monopoly. Just transferred all my personal accounts and several accounts of my business to a local bank who actually seems to care about their banking operation. Can't wait until the next round of indictments for illegal activity hits their senior management...wait that will have to await Trump being impeached.
Hilbert
Horrible
Sao Paulo, December 10th, 2017 Dear Sirs, I would like to confirm the receipt of the email in which I am asked about a letter I had previously sent to Citibank's customer service department. The only response I received was this, to which I'll answer now. Unfortunately, nothing changed. I cannot fathom that such an important bank is not able to address my complaints. I tried to get in contact with all the people mentioned in my letter and absolutely nothing happened. I reiterate everything I wrote before, but it seems like I am dealing with ghosts, and not a renowned bank like Citibank. I hope I someday can receive the requested CREDIT CARD ADVANTAGE CITIBANK and AMERICAN AIRLINES, just as I've had them for more than 20 years in Brazil. Sincerely yours, henrique Lindenbojm
Hilbert
Bad very bad
USA Citibank representative Global executive banking Costumer Service Center Citibank 3800 citi grup center Zone A-1-03 Tampa-Florida 33610-**** I would like to introduce myself so we can have a conversation. My name is Henrique Lindenbojm, I'm Brazilian, married, a lawyer, psychologist and psychoanalyst in Brazil.. I live half the time in Brazil (São Paulo) and the other half in Aventura/Miami, USA. My dress from Brasil-Sao Paulo is Rua Ibiapinopolis numero 947 Jardim Paulistano,Sao paulo,Capital Cep 0145**** and my dress in Miami is 3330 NE 190 street aventura-Florida USA zip code 33180 I still don't have a social security number because I am just applied for my green card (my wife, Bassi Kocubej, and I are in the process of getting a green card). I say that hoping you have the patience to read this letter all the way through. In the beginning of October 2017, my wife and I went to the branch of Citibank Aventura-Town Center located1899-Biscayne Boulevard-suite-100 Aventura Florida Zip code 33180 We wanted to open an account to get a Citibank Advantage card, such as we already have in Brazil-Sao Paulo for more than 20 years uninterrupted We were helped by Mrs. Constanza Abadia, to whom we presented all required documents to open an account. One of my wife's documents was missing, so we opened the account only under my name. I got a savings account ({{Redacted}}), a checking account ({{Redacted}}) and a debit card ({{Redacted}}) in my name. Since I also have an account with UBS Bank of Miami, UBS, requested our account details from Citibank, including secret data and more information so they could start doing transfer operations. That is when Dante's *** started. I asked Mrs. Constanza Abadia (Connie) to give me that information. She told me it was confidential and that she could only give it to me and I would give it to USBBank However, Mrs. Contanza sent me an email that required password to access the information. For 2 or more weeks I kept requesting the password and kept getting the same answer: call a certain number to get the password. I've called many times. When they answered, I was told they couldn't give me any password because the person who should give me that password is Mrs. Constanza. The number I was given is 1-.210-677**** I contacted Mrs. Constanza again, via email, and she gave another phone number 1- 90******** I called that number and got the same information I had gotten from the first number I called. I contacted Mrs. Constanza again, for the third time, and she gave me another number 1-86******** and 1-90******** Again, the same answer (we cannot do anything, we cannot solve this problem for yo) Still without the information I needed, she asked me to talk to the Branch's vice-president, Mr. Marcelo Medina, saying the he would be able to help me about the issue. I called him and asked for the password and for information about how to proceed with my financial investments with the money I would transfer to Citibank. He sent me a list of companies I could invent in. I'm a conservative investor and asked for other options, with less interest and more security. Meanwhile he sent me the password and everything was OK for me to do the transfer. Mr. Marcelo Medina said me he was the Vice President Wealth Management accredited investment fiduciary and financial advisor his phone number 954267**** told me, in a very rude and aggressive tone, that I should open an investment account , and for that he would send me a questionnaire for the transfer of funds. I haven't received that questionnaire. I've sent many, many,many emails with no answer whatsoever. When I spoke to him again I was mistreated. He hang up the phone twice in the middle of the conversation, treating me like an enemy, and not a client of the bank. I then tried to speak to Mrs. Claudia Gomes, the branch's general manager, and she didn't even want to hear what was happening. She didn't even give me an email so we could communicate. Her stance was: "I am the manager and I have nothing to do with this." I tried calling but got nothing. I want to add that to get my Citibank Advantage card, I would have to contact Mrs. Marlene Eisen, who works with Marcelo Medina. She would let me know the procedure to get the letter of credit. He sent me an email saying he would be out of office for a few days and would send me a questionnaire or application to get the card. I've already sent him a lot of emails and made many phone calls, to no avail. Not knowing what else to do, I've been calling all Citibank numbers to try and contact my branch, but nothing works. I also filed a complaint with a Citibank department, with the case number 201711****532********, and also spoke with another person that didn't give me any case number. I am 76 years old. And again, I am a lawyer, psychologist and psychoanalyst in Brazil. I've had many bank accounts across the world and never experienced such a horrible service as the one Citibank is providing. I suggest that you search for reviews on Yelp. You will see that my opinion is not the only one about how bad your customer service is. Only today 11/06, after informing Mrs. Constanza Abadia that I would inform your office of everything that was going on, I received an email from said lady sending me a questionnaire to filled out. But I was told in the email that the bank would demand my statements from 3 months. How could I move my account for 3 months, since I did not receive the desired credit card or the Advantage Citibank credit card, or even that I realized that I should move the account 3 months with my debit card, even more which in this period would be in Brasil.And in other hand so that I could make investments,I was informed by Mr Marcelo Medina that I should fill out a questionnaire for investment account and that was sendo to me. Please read on the YELP website that concerns this agency the opinion of several other clients, costumers,about it.You will see that this not just my opinion. I cannot believe that these are the guidelines CITIBANK gives to its employees. It's a DISASTER. To finish, I would like to get an answer of how to proceed to get my Advantage Cibank card I appreciate your help. I don't want to keep having losses and moral damages after so much humiliation. Regards, Henrique Lindenbojm Henrique Lindenbojm
Anonim
Investment
I have lot of money in my hand.. How to invest tell ideas.. Contact my num 968846**** - Kasi
Anonim
Citi ***
Citi Bank is by far one of the worst banks I have ever had to deal with in my life, when it comes to credit cards. They just randomly close accounts on me, for no reason. There is also some other stuff that they f u c k e d me over on but I will not even bother getting into that. Their customer service is the worst, they outsource their calls to another country, and you can't get anyone that speaks English on their line. I have had to deal with these *** more then once, and every time I do I get nowhere. Chase Bank is a bunch of crooked *** s u c k i n g c u n t s!
Rachelle
No canadian dollars
I had planned a trip to Canada and wanted to convert US dollars to Canadian Dollars. However, I thought it would be simple enough to do with a wire transaction, but the bank does not do wire transactions in another currency because my bank acct is in US dollars. I thought because they were a global bank, they could easily do this, but I was wrong. To compound the problem, the representatives arranged for me to have canadian dollars picked up at the bank but the bank never had my dollars at the bank. What a hassle and work to exchange some dollars for a trip.
Keilly
Citigroup - Customer Care Review from Apopka, Florida
I have been fighting citimortgage since 2012 via Stoppa law group in Tampa when citi ran and sold the note (a fraudulent one) with esculators added in! - to. U.S Bank assoc. - a group of investors - I'm in court as we speak in foreclosure trial. When not one person there can attest to the veracity of the loan! As an aside, citimortgage had us pay $17,400 (in 12 monthly payments) for their modification back in 2009. They took the money and never applied it to anything! - and they admit receiving the money! Well no one stop them? 22 years in my home.