Citicards Overview
Citicards has a 1.7-star rating, derived from feedback provided by 377 customers. In the Cards category, it secures the 20th position out of 169 companies.
Rating
Contact Information
Website
www.citi.com
Phone
(800) 325-2865
388 Greenwich Street, New York, New York, 10013, United States
Citicards Reviews
Michael
Turned down for credit increase.
Updated by user Aug 03, 2023
UPDATE 8/02/23This is their reason for no credit increase. I am adding my response to each of their reasons listed::Citicard- Keep your credit report in good shape (me: 824 credit score.)• Be sure to pay at least your minimum payment due by the payment due date each...
Original review Jul 31, 2023
After being a customer for almost 15 years, I wanted to increase my credit limit in order to make larger purchases which wouldn't affect my credit scores. I recently purchased a new refrigerator for $2700. My credit limit was only $3000, so this would have used 90% of my credit, lowering my credit score. Citi turned down my request for an increase, so I had to use another card which paid lower rewards, but have tripled their credit limit. I am entitled to an explanation as to why I was rejected. They said I would get a letter with the explanation within 30 days. It's been past 2 months and still no explanation. When you click on to "contact" them, a host of questions pop up, but not anything about my problem. When I went on their AI chat, it responded it didn't understand my questions. So much for their artificial intelligence! The only conclusion I can draw is possible age discrimination since my credit score is over 800, and I have never missed a payment in 15 years. My complaint is they are violating possibly two federal laws in not responding to an explanation of why I was turned on my request for a credit increase, and a possible age discrimination. All I am asking for is why Citi Rewards refused my request?
Darrell
Great service
Im looking for someone who can help me. Im currently with National Debt Relief I would like to find out if you would have a payoff for me instead of going through NDR. My name is Darrell Rooney my ss#487-66-**** and my phone number is 181********
Rashad
Can not get through to a person. Every month it's the same ***
My old card was hacked. They sent a new card but I can not reach anyone about a payment and statements from last 4 months.I dont have my old card. Every single time I call I cannnot get a real person. I will be changing CC company. Someone has to call me so that I can make a damn payment
Shakya
Unable to open accountneed
Need to talk with customer service Need to talk with customer device immediately please Phone number for customer service ?
AndrewOsborn
Disputes that were closed
I filed two disputes in April of this year for two charges of $828. I tried purchasing a firearm from Gunbroker.com and the seller had requested I send the money through PayPal and for my first time doing a purchase through that site I thought that was normal. I sent the money and sent confirmation through text to the seller and then the next morning I got an email from Gunbroker believing the seller was fraudulent after the firearm listed was deleted along with the sellers account. I have emails to show all of this but both disputes filed had been reversed and closed to where I still owe both charges even though I never received the product I intended on purchasing. Any information on reopening these disputes would be greatly appreciated, and I can also provide all the screenshots I have as well
Anonim
Dispute resolutions
After resolving a dispute, I've been waiting 4 months for Citi to pay the merchant. I've now talked with my fourth service agent who has promised the merchant would be paid within 10 business days after our conversation.
Anonim
I can't log in. Have changed PW 3 times, still won't let me in
Ability to USE my account. I pay OL, and also like to check account weekly. It just won't let me log in.
Maebell
To apply for credit card
When I called the number that you provided they keep asking me for my credit card number so they could look my account up. I need a phone number that I can call to apply for a card for heaven sakes figure it out.
Bernd
Citi Simplicity Card application for German resident
Greetings! I wonder if applications for the Simplicity card are available for European (German) customers. I tried to apply, but the forms don't work; same is with the phone numbers because getting access needs information I can't provide. Kind regards Bernd W
Geoffrey
Citi Card not at fault. Excellent company!
In my dispute with Amazing Electronics Cheap Citi Card was not at any fault. Amazing Electronics placed a refund on my card one day and did not notify me of the transaction. Citi Card the next day put a conditional refund on my card stating if Amazing Electronics refunded then I would have to pay Citi back for the conditional refund. Citi Card did nothing wrong. They simply requested that I pay back the extra refund. Amazing Electronics Cheap is the shady company. I wanted to make this very clear because Citi did nothing wrong. I like Citi Cards very much. They are an excellent company and very fair in their dealings with me.
Geoffrey
Resolved: Unfair dispute decision
Updated by user Mar 03, 2023
Company fixed the issue and I have been provided with full refund.
Updated by user Mar 02, 2023
Advice to all people who do internet purchasing. Due diligence is important.
Check all reviews anything you can to see about the safety and honesty of an online company before you do purchasing. I have been stung enough times that I will ONLY deal now with well known...
Updated by user Mar 02, 2023
What a twisted mess! On my statement prior to my last one American Tech Discount Supply is the company that the order was originally placed with before they switched me to Amazing Cheap Electronics. American Tech placed a refund on my credit card that I did not know...
Original review Mar 01, 2023
I made a purchase of some sort from this company and something went wrong but I did not receive the item or service. It was a couple months ago and I cannot recall the purchase. Citi Card contacted the company and was told by this "Shyster" company that I received what ever it was and yet I received nothing. Now Citi has closed the dispute and made me responsible for the charge. I am sure this "Shyster" company would say anything to Citi Cards so they could get their money. I don't even know what the purchase was and Citi put nothing in my dispute case about what the purchase was for. So I owe the money. I would love to pay them $1.00 per month! Do not deal with Amazing Electronic Cheap. I can't even find their website now. Be weary! Before dealing with a company read all the reviews and blog sites you can about them. The internet is full of bad companies.
Anonim
USPS mailed payment
I have already vontacted customer service twice with no resolution. I mailed in a payment with remittance advice on Feb 6 to payment center at POBox 78045, Phoenix AZ 85062. The payments were two post office money orders in the amounts of $1000, serial number 282********, and $56.65, serial number 282********. This is now just short of 3 weeks and account has yet to be credited with these payments. If you can't guarantee your payment process, you should not give the option. I need you to find these payment before 2/27/23 when they will be late with fees accruing. Thanks for looking into this matter Kendell Rhodes
Jean
Your bank cashed a company check
This is ABCO Plumbing & Heating Corp. - our check #3940 made out to our Insurance Company WestGuard Ins. Co. was cashed on Feb 21, 2023 by your Bank - our insurance company never recieved our check and our policy has been cancelled. Please call the office at (914) 738-**** because I need to report this faude.
Catherine
This companies customer service is the worst
Where do I begin. Fraud was detected oct 22, I was told to cut up my card they would send a new one. I never received a card. Then they showed missing/ late payments starting Nov,22. It's now Feb, and I have canceled checks, cashed by them, and they say the haven't gotten payment. Can't get a manager, and every customer service person has different info than the last! Opened a dispute on the 12 th... It's the 16 th and they show no dispute! Wtf? I'm ready to get a lawyer.
Margaret
Balance Transfer problem
On 12/15/22, I requested a balance transfer from my Citi Rewards card to my Capital One card. It has been almost one month and it looks as if my Citi balance increased and I do not see any increase on the Capital One balance. Please be so kind as to let me know what is going on. Thank You, Margaret Moire
Bob
Bill pay
Bill pay it is almost an impossibility to use your bill pay on the telephone I spent the days how much time and all I took goes back to the same thing spend the money you make enough of it and buying an actual human being because its a PBA whatever you wanna call this message that you have here really soon thank you have a good day