Chumba Casino Overview
Chumba Casino has a 2.1-star rating, derived from feedback provided by 2100 customers. In the Gambling and Lotto category, it secures the 4th position out of 222 companies.
Rating
Contact Information
Website
www.chumbacasino.com
Phone
+3 569 908 8901
Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Rd., Zone 2, Birkirkara, Malta, CBD2010, Malta
Chumba Casino Reviews
Cristen
Redemption issue
I dint open but only one account greenangie036@***.com. I am expecting 370 dollars. Redemption # is 1408****i like this site. I was referred by a friend
James
Taken my money from bank account
Never made these transactions want my money back I allways play the dollar I put 5 dollars 3 times and now my account is missing all this money and its not a good thing can some one call me or please put my none back into my account
Tenzin
Account
Customer service did not answer my call and its been hours trying to login in to my account. My account says it has been deactivated and it wont let me login, i been trying to get some help.
Anonim
Scammer pretending to be chumba casino winner department
I have screenshots and I have phone number and I recorded the guys voice. I was contacted from chumba casino winner department saying I won 500,00 cashier check 100,0000 in hand 500 Amazon card I gave Him pic of my drivers license and had to confirm my info name address and age and then he said I need to pay 185.00 so he can get on airplane with my checks. At that moment I started recording him. Do u have sweepstakes to win 500,000? If not I wanted to report this to u do you are aware people pretending to be you the casino
John
Bank Acct info
I bought in for 25 cash for 50 cash offer with chumba . I end up winning 170.00 dollars and quit. Normally I lose so I wanted to cash out. I don't all all the required bank statements and having issues getting paid from chumba casino for this issue
Anonim
Did not get my $10 credit. I only got $1.00
Yesterday, I paid $10 and went to pissed consumer to complain. My account casino got credited only $1.00. I have to write again to get my remaining $9.00 It's a waste of my precious time.
Secibel
I did not receive credit for $10. I paid for
I paid $10.00 I received an email from chumba saying my account was credited $10.00 and is Not true. I did not get my credit. I am pissed
Jerry
I’m trying to redeem my cash prize
I cannot call the number from my I-phone it’s cricket service they won’t allow it. I need someone to let me know why I cannot have my cash I won transferred to my cash app card that I use to make deposit to your business. I took the picture I sent it to them my driver license I’ve sent a picture of front and back of driver license ,I sent a picture of my power bill witch is 522 south Colvin street. When I had my license renew That’s where I lived 1032 commerce street but I moved 10 months ago to 522 south Colvin so I need to know what to do please to get my money transferred???
William
Customer service
Updated by user Jul 14, 2023
I get no response from customer service and after so many emails I was locked out of my account all i wanted to do was update my bank info so I could withdraw my winnings that was 2 months ago and I still have got NO WHERE
Original review Jul 14, 2023
I have been trying to update my bank info for 2 months and cannot get ANY HELP!!! NOW IM LOCKED OUT OF MY ACCOUNT AND NO ONE WILL HELP ME!! I HAVE WINNINGS IN MY ACCOUNT AND CANT EVEN GET IT BECAUSE YOUR CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!
Shavonne
My account is deactivated
Add money now when I log in it says account is deactivated... Today was my first time playing this game
Nicholas
I won 16k they deactivated my account
Chumba decides to deactivate my account after winning 16 thousand dollars. No help no communication just excuses
Aubrey
Cant withdraw money off the app I did and sent Everything I need to send
Original review Jun 06, 2023
When I try to redeem, I still have the sign up there waiting to verify my account. I gave everything that I need to give sent everything I need to see why can I not get my money off both of the lights or green when I try to verify my account it say its verified. What do I need to do for you guys to give me my money I am tired of waiting. Ive been waiting for four freaking days. Please give me my money.
Nicholas
Not being paid and deactivating my account
Anyone interested in joining in to assist in my case or anyone whos had issues with CHUMBA paying out please reach out share your story and be part of this movement to end the corruption. Very solid grounds to fight on. I have a luckyland account same email address they allow that but Casiino Chumba deactivated my act and refused to pay out my 16 thousand dollar win . Please reach out with any information that may help with case. I have all recites and history of my game play along with the winnings I am owed .
Riley
Account charges
I have had an account in my name ( {{Redacted}}) with i believe the same email address used to write to you ( rmhofstedt@***.com ) somehow this account was made under mybinfo and charges fr I n ny babk were taking out. Now when i found out my Chumba account i didn't make was closed. Ibhave filed with my bank on fraud charges and have done a police report. Ibwas told to request a regubd fron your conoany as well. So id like ALL my money refunded. If there is a problem well take this futher much futher. This is unfair and against the law! I will send proof of all charges taken from chumba casino in a separate email
Amber
Wont let me redeem winnings
I won $380. I tried to redeem and sent all verification documents they asked for. Twenty four hours later they informed me that my face scan didn't come out clear, so I fixed it. The next day they said that the utility bill wasn't acceptable, but gave no reason. I sent a different one. The third day they said that the address on my ID didn't have current address on it. Said I needed to explain the reason. I told them I had just gotten divorced and moved to a different town. Was waiting on my divorce papers before I changed my ID. Fourth day they said they still needed to verify my bank, which was the same account I had always been using to make my deposits to them. Fifth day they said they wanted proof of divorce. These people are thieves.
Eric
Verification problems and temporary suspension
MY REVIEW OVER THE LAST 2 WEEKS OF EVENTS: this is my official review and hopefully it is heard and FULLY read.... I know it's a lot but it is ALL VERY IMPORTANT.... I promise that. *** PLEASE REACTIVATE ME *** @PISSED CONDUMER OR ANYONE WHO READS THIS.... All the following was sent to Chumba officially 5 days ago ... now I simply am copying and pasting it here ---------> CHUMBA WRITES: Almost 3 full days ago you wrote me this: "If you feel the need to talk to someone about the current situation and its effects, you may contact Samaritans.org in your area on 1 (80*) ***-****. We have an immense trust in the way they can help people with various types of concerns and their team of dedicated individuals are really approachable. We will get back to you about your concern. Please take care always!" -----------> MY RESPONSE: So you're telling me to go to samaritans.com was based on suicide.... Why would you tell me to go there? This is the 1st time I've looked up what that organization was. I have 0 intentions of killing myself or any sort of Internet suicide PERIOD. Things can get a little low and down-and-out feeling when so much goes wrong and when it appears the company that you are financially supporting is not helping you and ignores the questions put forth in your support tickets, however I have 2 beautiful children to raise and I would never take my life from them.... especially due to a poker app. I do however value when your support tickets are read and heard. It can get quite frustrating when you have to repeat yourself asking for a particular thing for an answer or an explanation over and over never to get it. So that was our initial problem!!!! After the support people ignored my 2nd, 3rd, 4th response question about the spin with the 10 symbols and the 3 xs muliplier(instead they ignored helping explain what i was asking for and instead kept repeating their previous redponses - completely ignoring my concern, for which a screenshot was included) I met Sunny, we talked, she listened, we even joked...I went from feeling disrespected to appreciated. Sunny is an amazing person and I wish I could be talking with them now.... no offense Ava. She was helping me resolve this by getting me answers, plus s(he) messaged management to get me compensation for my troubles which I thought was amazing. While I waited I started my authentification process. 2 days went by and each day I asked Sonny if she heard anything as of yet... The 1st day she responded and said were working on it and I have all 99 spins of yours being reviewed by our specialists so you can be assured all wins will be tallied accurately. That is all I wanted and if they were right than so be it and I would own up for my confusion and move on more aware of how that particular slot works. She also told me she's still waiting on management but believes they will compensate me. I said its not necessary but would definitely releive and restore my faith back in Chumba Casino. It felt awesome to have Sunny on my side..My own ray of sunshine :). The next day I messaged and Sonny does not respond yet someone else does who informs me that my verification has been flagged and to look at my support ticket. There went my sunshine...! I felt upset again because there's no way that could be possible and I WAS RIGHT (keep reading, youll see why). The support ticket said that my address on file does not match the address(s) I submitted with my verification. I submitted my current state ID id, and I submitted my utility bill. Both had the same address on them being: 526 Nelson St NE Apt 1 Warroad, MN 56763-**** I wrote back saying that this is impossible and and there must be some sort of an error... I showed examples of how each address looks in terms of documentation, Yet showed all had the same information even if the apartment number was on different lines for each 1. As I was typing my response up I had 2 calls come from 800 numbers and I don't answer numbers I don't typically know so I ignored them. Then a different number called this time an 866 number... I ignored it and finished up my message, then sent it off. Soon as I was done that 866 number called again so I decided to answer it this time. It was a gentleman with a very thick accent that claimed he was calling on behalf of Chumba Casono and wanted to go over some account details.... I asked him to hold for a bit and while he did I conductrd a report on the number he was calling from. It came back stating his geographical location was Cambodia... Which kind of put me on a defensive/protective mode because why would someone be calling from there instead of Chumba calling themselves. **I did save all them call records just in case he was falsly calling for your company or faudulent). Here goes the part where I told you to keep reading and you'll see that I WAS RIGHT THE WHOLE TIME and that sending the message pertaining to not being able to be verified as my address on file DOES NOT match my addresses on my submitted documentation. READY FOR THIS: The gentleman says we just need to verify your address!! Can you kindly tell me your address. I told him that I want to hear what address Chumba has on "my personal Chumba account that was given and been there fron he start" before I tell him what I have on my driver's license. He agreed and said "Sir, we have 526 Nelson St NE Apt #1 in Warroad, MN 56763" Hahahahahaha, hmmm .. weird huh.... The exact address he gave me is the exact address on my driver's license and the same address on my utility bill that I submitted so why did the system have to stress me out and put me in a worried/alert mode stating it was incorrect, Especially when I just got done dealing with a support ticket that I felt nobody was looking at and helping me with besides Sonny who I was told would be gone for 2 more days. The only person I thought that was standing by my side is not around for Me to talk to about this issue with verification. Anyway, back on subject, so I told the guy... yes of course that is my address. I read him the addresses on my driver's license and my other bill and the. asked him why they said they were diffwrent.... He didn't have an answer for that but he told me don't worry I just want to congratulate you and t and let you know that you're account has been verified and that you're receiving an email telling you very shortly. Yay, I was seriously glad that was over with, or so I thought! I had gone over to my email and was verifying that while the guy was still on the phone. I just kept him engaged in random conversation about how I just don't understand how that could be possible "type stuff" while I continued doing research in the background. I went to my Yahoo and saw the verification so I told him thank you so much snd appreciated that I got verified... He said "very good sir I told you everything will be OK".... However, while he was telling me everything would be OK and I was finally feeling some positivity I was already pulling up my Chumba app so I can go to the support link and update my ticket. This part still hurts and feels really sad to think of.... My page pulls up and says you have been deactivated... My heart sank... rollercoaster of events from my slot crashing and my confusion of pay rates for that game , optimistically submitting a support ticket to get help, then what I felt was poor support , to sunnys help, to being flagged which clearly was a mistake, to hearing I was right, the info was correct, and I'm verified, and lastly finding out I was suspended pending an investigation, which not only affected my gameplay with Chumba but also somehow Luckyland and Global poker and the $100 + plus in chips that I have in each separate account It is now almost been 6 days od deactivation, I'm verified, I've calmed down, I'm patiently waiting and still nothing. I had like a 20 plus day streak in luckyland going going and now it's gone and I have to start over at day 1, I also was on day 7 for my collection with global poker which would have been a dollar in SC. I'm missing out on deals, my money sits in limbo, and I just don't get why I'm not back to playing. To top it off I got another message saying that there is another irregularity to with bank information. Suddenly, I am or am not verified?????? HOWEVER ... I have never submitted any bank details regarding my account/routing that should be in the account. I submitted my identification and I submitted my utility bill being my gas bill. However, to oblige that person I gathered together the information they were requesting and submitted it for that support ticket. I figured this had to be all the information you need and once you're able to put those numbers in I would be back in my account and this would all be over with. I have waited a long time and really, really want to get back in and play for the remainder of the weekend if possible. My kids are with their mother so I have time for myself. I don't want to lose out on anymore as I don't feel any of this is my fault... I only can say that if I came across the wrong way I apologize but due to the numerous situations discussed in this review it was Too much of a roller coasters. Unfortunately, anybody that has had so much UPS and Downs would feel the same way... Every time I started to smile again .....crash! Please reactivate my account right away and fix any necessary errors you have to as there is nothing else that you need to worry about. I just want to get back to Having some fun... This and my other 2 apps that I didn't know would get blocked as well.... Sincerely, Eric Anderson