Chrysler Canada Overview
Chrysler Canada has a 1.8-star rating, derived from feedback provided by 144 customers. In the Dealers category, it secures the 17th position out of 2832 companies.
Rating
Contact Information
Website
www.chrysler.ca
Phone
(800) 465-2001
P.O. Box 1621, Windsor, Ontario, N9A 4H6, Canada
Chrysler Canada Reviews
Anonim
Need know some info if the text I got from Chrysler was legitimate
Nothing got put in my information, then wanted a visa # , got pay for information, I was looking at buying a Chrysler, that not going to happen, I letting my friends know not to buy a Chrysler product
Frederick
Can't get a driveshaft for my 2015 challenger rt plus
OnTuesday the 22nd it will be 5 weeks that my dealership and I have been waiting for a driveshaft. Its back order and i am really tired of all the waiting around. Even with a VOR we still can't seem to get one. I am pissed off and i love mt 2015 challenger rt plus and i am now thinking of getting rid of it.
Sahar
My brand new car is not repairable
Sahar Abu shahrabu460@***.com (647)882-**** July.07 .2023 Chrysler Dealership Seven View Chrysler Dodge Jeep RAM [Dealership Address] 2685 Hwy 7, West, Toronto, ON L4K 1V8 Re: Persistent Issues with Dodge Truck - Demand for Resolution Dear Sir/Madam, I am writing to bring to your attention the ongoing and unresolved issues I have experienced with the Dodge truck I purchased from your dealership. Despite numerous attempts to have the vehicle repaired, it has consistently failed to function as intended since its purchase, causing significant inconvenience, expenses, and loss of valuable time. Since acquiring the vehicle on [date], I have brought it to your service department on over 20 occasions to address the persistent issues. Each visit has required substantial travel time and incurred substantial costs in terms of fuel expenses. Regrettably, these efforts have not yielded a satisfactory solution, as the vehicle continues to exhibit the same defects it had since it was new. The recurring nature of these problems has become a substantial burden, impeding the truck's usability for its intended purpose and affecting my ability to carry out daily activities. As a result, I have reached the point where it is necessary to take matters into my own hands and rectify the vehicle's deficiencies at your expense. In light of the numerous unsuccessful repair attempts and the significant time and expenses I have incurred, I kindly demand that you take immediate action to address this matter. I propose two potential resolutions: Vehicle Repair: I request that you authorize the necessary repairs to rectify all outstanding issues with the truck promptly. It is essential that all repairs are conducted with the utmost care and attention to ensure that the vehicle operates as it should. Replacement with a New Truck: Alternatively, if the existing vehicle cannot be repaired to meet the manufacturer's specifications, I request that you provide me with a brand new truck of the same make and model, equipped with all the proper features and in perfect working condition. This replacement vehicle should be delivered at no additional cost to me. Please note that my preference is to reach a fair resolution without the need for legal action. However, if you fail to address this matter within a reasonable timeframe, I will be left with no alternative but to pursue legal remedies to protect my rights and interests. In the event that litigation becomes necessary, I will seek compensation for the vehicle's persistent defects, the costs incurred, and any additional damages as permitted under the law. I strongly urge you to give this matter your immediate attention and provide a written response outlining your proposed course of action within 14 days from the date of this letter. Failure to do so will leave me with no choice but to initiate legal proceedings without further notice. I trust that you understand the gravity of this situation and will take the appropriate steps to rectify the ongoing issues. I look forward to receiving your prompt response and working towards a satisfactory resolution. Yours sincerely, Sahar Abu
Fred
Warranty issue 2016 dodge ecodiesel
Every summer since I had this truck it would be off the road for weeks to months waiting for Chrysler parts to coming in for warranty work. This year I had booked the Guns and Roses concert in moncton on Aug 5th. We had just got through the tantallon wild fire and a flood and needed our vacation we booked in the winter. The truck went in to the halifax dealership and was told a knox sensor is needed and won't be in tell Aug 21 you shouldn't drive it. I worked with manager to figure out options They told me they don't have trucks with hitches and ether do the rental companies they use. So contacted uhaul for a week rental it was 600.00 passed it to dealship. Chrysler told rhe manager they would cover the rental part but not the kilometers or insurance so I so they would pay 200.00 and I would be stuck with what was left. I could see that amazon had the mopar but Chrysler refused to order it. So today I had cancel my vacation. I bought a new truck so me and my family could have reliable vacations I bought the 10 year warranty so we could have peace of mind. I have had nether a waste of money is all. My advice don't buy vehicles that are needed to tow from Chrsler Canada who don't don't care or you might end up where I did.
Bayden
Deplorable Service
Where do I begin, let me preface this rant by mentioning I have been a licenced technician since 1988 and still work in the industry as a Manager of Warranty and Technical Support for an automotive climate control company so I know a thing or two about what Im about to say. I have also owned many vehicles of several OEMs in my past 40 years and have never experienced the unreliability and absolute disregard for customer care as I have with this FCA product. I purchased a new 18 Compass from Richmond Hill Chrysler which was my first mistake, I ordered a pre delivery installed trailer hitch, before I drove the vehicle off the lot, I found the lights were not working as intended so advised my Salesperson I would not accept the vehicle until it was working properly. He was not happy but agreed to get someone look at it, when the could not quickly determine the issue, they told me I would have to make a service appointment and return. After explaining to them that the vehicle was not mine yet as I hadnt accepted it, they had four techs working on it to find the problem. After about an hour the corrected the damaged wiring harness and sent me on my way. It wasnt long after that before I noticed my rear licence plate and rear window completed covered in soot, I checked the oil level and found it was down a liter, I thought the possibly left it low during the PDI so topped it up and continued. It didnt take long for my oil light to come on and cover the rear with soot again. I brought it back to R/Hill Chrysler only to have the service manager Paul (who has thankfully left) try to convince me that oil evaporates. After vehemently arguing with him that oil does not evaporate but admittedly is designed to burn a slight amount past the rings, the 1 liter per 1000k was more than the disclaimer put out by FCA. At that point he insisted we perform an oil consumption test having me return to the dealer every 1000k to check the level. Although I already know it was beyond the allowable limits, I respected that he needed to follow procedures. After the second visit I suggested we had enough data to confirm we were beyond the limit and he should pull a spark plug and insert a borescope to check the condition of the cylinder walls. He advised he could not do basic diagnostics without approval from FCA tech line. As we continued the charade of the oil consumption test, it was consistently down 1 liter every 1000k, I know this because I was standing beside him as they checked. The one time I was not present, he claimed they used .3 liters. Furthermore, he stated that he was losing money on the oil and should charge me for it. I cant make this stuff up. Eventually they received approval to inspect the cylinders and confirmed what I already suspected, then authorized a new engine. To their credit, they had me in a courtesy vehicle the same hour. Fast forward a month later and ¾ tank less of fuel, they give me my vehicle back, I immediately notice oil drops in my driveway and return to the dealer. They raise the vehicle, spray down the oil spill and wipe dry, then they claim there is no leak. I explained that the drops in my driveway say different. After some convincing they finally ran the vehicle on the hoist and found a leak from the PTU (transfer box), you guessed it, they cracked my PTU when replacing the engine and trying to give it back to me hoping I would not notice. Again, within an hour I was in a courtesy car. Not long after that I noticed a very hard bang under normal driving conditions at the 4-5 upshift somewhere around 50kph. There was also a noticeable humming noisy under normal coasting. I have lost count how many times I had complained about this and always received the dreaded NTF, I decided to take it to at least 4 other dealers hoping they would at least road test the vehicle to confirm my complaint, no such luck. I implored them to check the condition of the transmission fluid and they would probably find it was burnt, I was repeatedly told that if I wanted the oil checked I would have to pay for that! This is when I decided to contact the FCA Customer Care dept, unfortunately Case Manager Aaron was assigned to my case (8450****), after several standard responses, he also confirmed that this would be a customer pay repair. With my warranty clock ticking down, I decided to bite the bullet and pay for the oil inspection. I took the vehicle to Seven View Chrysler where Domenic was exceptional, he had his tech actually road test the vehicle and confirm the complaint, he also dropped the oil and confirmed it was burnt. He could not put me in a courtesy car as the DSM had to approve it and since I hadnt purchased the extra service contract when I purchased the vehicle I was out of luck, I contacted Aaron who of course didnt even bother to respond to me. After a week, Domenic called me to inform me that the DSM had approved 10 day. Here we are in week 3 and I am again finding myself walking since the parts are delayed. Once again I tried calling Aaron but once again no response. When I called trying to escalate his poor conduct, I was told by his colleague that they would not provide me his managers name. When I emailed Aaron again asking for his managers name he would not provide it either. The last thing I would like to warn you of is if you require major component replacement such as a transmission, FCA will install a REBUILT unit, not a new one. Do yourselves a favor and steer clear of these money hungry pirates who are happy to take your money upon sale then throw you to the wolves once they have it. Much better value for your money elsewhere. Case 8450****
Anonim
Have not received a call over my issues
Having to replace my gas tank and radio ! When you Google these issues they have been a problem for Chrysler for years and they do nothing about it !! I have a 2018 Ram and had a 2015 . Ive had pick ups all my life and Im 76 years old. Unless they help this Senior out I will be trading it in on a NEW FORD!!!
Kevin
Your company sucks ***
You hung up on me and didnt do anything . Your customer service is horrible and pathetic. The worst service Ive ever had from any company
Jack
Blown up Transmission
Brand new Ram 3500 transmission failed at 4400km, paid 400 out of my own pocket to tow home the trailer with wife and kids stranded on the side of the road, called ram to see if they will reset warranty atleast, basically told to pound sand and she was the highest authority, got me mad enough to cures. If the transmission blows up again I am on my own again.
Stuart
No customer service
Numerous failures within weeks: sensor , computer modules, wiring, thermostat, air conditioner sensor and line. The company claims that the occurrence of these failures is a complete coincidence and they cannot help. The vehicle is a 2016 Fiat X with 80,000 km.
Rosi
Journey is a piece of junk
Journey clunks when driving everyone wants money when you ask them why it clunks. buy a Chryler for gods sake.Don't bu
Anonim
Chrysler problem and the do Nothing!
Ive owned pick ups all my life. The last two have been Rams . This will be the last one unless Chrysler does something! Im a Senior and why should have to pay for a gas tank and a radio when they are problem with Chrysler. Just Google either or and the problems go back to 2015 ! And Chrysler does absolutely Nothing. As I said if they help this Senior out Im ordering a new Ford.
Crystal
Catastrophic failure
I have a 2020 Jeep Gladiator Rubicon. I was driving my truck when there was a catastrophic failure. The truck suddenly went into "auto park", the steering locked, wipers started going even though they were off. The dash was lit up and all kinds of sensors were going off. I had to slam on the brakes because i couldn't steer and the truck still moving. I ended up in the snowbank at the end of my family's driveway. The truck reset itself after unplugging both batteries (the battery and auxillary). That was the only way that I could get the truck into the driveway. Two weeks later, it did it again. I towed the truck to a Jeep Chrysler dealership in northern Ontario. They had the truck for a week! They didn't offer a replacement vehicle. The service department advised there were 86 error codes downloaded when the mechanic checked the truck. Again, it reset itself!!! I do not live up north. I live in the GTA and needed to get home. I called my original dealership for assistance (in the GTA) and they tried to help but not much they could do. I called FCA and they were useless! They told me that I was over the standard warranty (by 5000km) and that I still had coverage for engine and powertrain if that was what the issue was. To date they have never called me back to see what happened. They wouldn't help until there was a diagnosis! The truck is 3 years old with 85,000km on it! It should NOT be doing this! I ended up calling the dealership's owner in another small town and finally they set aside 3 hrs to look at the error codes. I finally got my truck back after a week! No discount, no apology, but a charge of $288.00 for a ground wire that was frayed as it was too close to the radiator! Or so they say! So in the end, I was without a truck for a week, had to take the week off work and still do not believe that this catastrophic failure was as a result of a frayed wire. Shouldn't that be a recall? I was driving when the steering locked and wouldn't drive. Had a been on a 400 series highway in the GTA which I travel regularly I may have been in a very serious motor vehicle collision. Not only injuring myself but potentially others on the highway. I am getting rid of this truck. I will never purchase another Jeep/Chrysler vehicle.
Tim
REFUSAL TO ADDRESS IMPROPER REPAIR WORK
Hello Sir, A number of years ago my Ram Laramie Longhorn 3500 was taken to Airdrie Dodge for a recall regarding steering. The repairs were completed and I thought nothing more of it. A few months ago I noticed that my steering wheel was not straight. I had my mechanic (who has serviced all my vehicles for 20+ years) take a look at the cause while they were completing some other repairs. Normally this would be an easy repair. My mechanic advised that the adjustment bar had been welded and there was no way to fix it without replacing parts at a cost in excess of $1,000. I brought my concerns to Airdrie Dodge and was told to register a complaint with FCA Canada which I did, my case #??? refers. I was advised to have the repair reviewed locally, at which time there would be consultation between the local Service Manager and Regional Manager and we would attempt to come to a resolution. Numerous attempts to have my truck assessed locally have failed. I was told straight up that the vehicle would only be repaired at my cost. With this information I see no reason to have the vehicle looked at locally which would only result in me incurring unnecessary costs over and above the part/labour costs to complete the necessary repairs. Initially I was willing to have the vehicle assessed locally (even though qualified mechanics have properly assessed the issue), however, armed with this new information I feel incurring this cost is completely unnecessary and, in my opinion, completely unacceptable. I can provide the contact information of the garage that assessed the cause initially and FCA or Airdrie Dodge can contact them to get insight into the repairs required. On May 10, 2023, I received a call from a male, he was hard to understand but I believe he identified himself as "Georges K." at FCA Canada. During this call, which admittedly became heated, he advised that FCA Canada will not honour my complaint. He refused to provide me with a contact to appeal this decision and after some persuasion begrudgingly sent me an email with the Chrysler Canada Head Office address where I could send a letter. Considering that it took FCA Customer Care over three (3) months to even acknowledge my initial complaint which I provided via a telephone call and email I have little faith that sending a letter via snail mail will receive any attention. Again, unacceptable in my opinion. Airdrie Dodges Service Manager did reply to my email. I sent him an email on May 10, 2023, after three in person attempts to speak with him were unsuccessful. He advised that he had contacted FCA Canada which resulted in the call I noted in the previous paragraph. I did reply to Steve with the information I had received initially from FCA Canada. At the time of this email I can advise that I have not heard back from him. I am extremely frustrated with Chrysler Canada (FCA) right now. I fail to understand how shoddy work done at a dealership and the cost to repair said shoddy work is now to be borne by me?! I would expect better quality work from a dealership and better customer care.
Brent
My Jeep jk
Good day Im writing this review because I have recently purchased a vehicle from Devon Dodge Chrysler in Jeep it is by far the worst experience I have had at a dealership they sold me a $42,000 Jeep JK that has thousands of dollars a front end work that needs to be done to it they were refusing to assist me and the repairs of the jeep they have blocked me on all social media they have refused to answer my phone calls they refused to deal with this situation at all this is the worst mans dealership I have ever dealt with Rob McKenzie the general manager of this dealership was completely rude and ignorant to me when I tried to talk to him and get the situation dealt with very unprofessional dealership and do not care about screwing people over this is the worst experience of my life with a dealership and I really hope that nobody else has to go through this please do not buy a vehicle from this dealership if you want to have a good experience with a G product or a dodge product I suggest a different dealership Mike the finance manager was the salesman that sold me the vehicle completely lied to me said he would have the mechanical issues fixed they didnt fix anything theyre refusing to deal with the situation and wont even talk to me anymore about it thanks for your time on reading this review please do not buy from this dealership
Andria
Single Mother Tortured and Abused by Downsview Chrysler
My name is Andria Lewis and I am writing about my current experience with Downsview Chrysler Dealership. I purchased a 2017 Dodge Ram and I thought they would be the perfect dealership for my second vehicle, a Nissan Rogue. Little did I know, I would later be a victim of "TORTURE AND ABUSE". On Monday January 23, 2023, I brought my vehicle in for a scheduled appointment at Downsview Chrysler Dealership to be serviced because the tailgate would not open. At which time I was provided the use of a rental until my vehicle had been returned to me. Wednesday, January 25, I was advised that my vehicle was sent off to Nissan to be diagnosed and it was deemed that there is a wire cut and corrosion at the latch and I would need to pay out of pocket $540 + HST to have the issue fixed because I do not have warranty coverage. I proceeded to ask what happened to the Extended Warranty I bought and was told that I had a "Third Party" warranty which does not provide such coverage. Obviously, I became hysterical, objected to the payment and requested that my vehicle be returned to me. I went back to my documents and sure enough, my extended warranty was Chrysler's, FCA Gold Plan, because I purchased a "Used Vehicle" in 2021. Thursday, January 26, 2023 I received a phone call from one of the employees, Aliana Lastoria, she was involved in an accident with my vehicle and there are major damages. I should stay in the rental and not be worried about anything because her manager stated they have taken responsibility and the dealership insurance will take care of both the rental and the accident. However, I should meet her in order to go to the collision reporting centre because I am the owner. I proceeded to ask where the vehicle was and if the police were called to the scene of the accident. I was told NO because she contacted her manager and he had my vehicle towed from the scene of the accident and dropped off at Auto Fix, which is a body shop located at the back of Chrysler's dealership. This is the employee relating the information to me. Even to this day, not even one of the managers from the dealership have reached out to speak to me about the accident. The following day, Friday January 27, I went to the dealership and I spoke with the manager at the body shop. He mentioned had it been his decision, he would replace my vehicle because of the damages, but this decision can only be made by the manager, Carlos Batista. As I entered Carlos' office one of the first things he mentioned he heard a lot about me and I am one of their top " Most Valued Customers ". In a nutshell, after speaking with Carlos Batista, I was told Chrysler Dealership is not responsible for the accident and I should reach out to my insurance and file a claim under my name to have the damages taken care of. With this type of treatment, is this the way a manager treats one of their "Most Valued Customers"?. In order to receive the rental, I needed to make a deposit of $200. Time went by and I did nor receive my refund even though the rental had been returned on Monday February 6. I called Enterprise and later learned that Chrysler stated that I am responsible for the payment even though they advised me to remain in the rental because of the accident. With that, there would not be a refund returned to me and in addition I have an outstanding balance to which I was sent to Collections. I also received a letter from Downsview Chrysler advising that my vehicle should be removed from their property or it would be ticketed and towed by the City of Toronto and retrieval will be at my expense. My vehicle has been sent to the body shop for repairs over $7000 in damages leaving me with a depreciated resale value, an accident registered against me that I had absolutely nothing to do with and a recognized dealership that failed to take responsibility for their actions. The bank is till taking their payment! Insurance is still taking their payment! My vehicle does not have any value left for me to enjoy! My heart is broken! This is pure TORTURE and ABUSE! And guess what, Carlos Batista at Downsview Chrysler keeps on selling vehicles gracefully for the past three months while I suffer as a "SINGLE MOTHER". I have attached documents and photos for your perusal.