Chevrolet Overview
Chevrolet has a 2.1-star rating, derived from feedback provided by 820 customers. In the Auto category, it secures the 8th position out of 267 companies.
Rating
Contact Information
Website
www.chevrolet.com
Phone
(800) 222-1020
P.O. Box 33136, Detroit, Michigan, 48323-5136, United States
Chevrolet Reviews
Anonim
Need help installing remote to grage
Was not able to receive an answer to my need. Also waiting on hold for an extreme amount of time. I needed information on how to set up garage door opener.
Stephanie
2015 equinox issues
Updated by user Aug 11, 2023
Nothing has been solved or addressed
Original review Jul 28, 2023
Bought a 2015 Chevrolet Equinox in 2021 from Master's Chevy dealer in Aiken, SC. I have had nothing but issues with it, the main issue is it consumes oil to fast between oil changes. My mechanic has confirmed that it is an issue. When I went to the dealership about it, they didnt do anything
Telea
Problems with 2020 equinox and Rotolo dealership
Engine issues, loud ticking noise, looses power when making turns, flutters periodically, radio turns off/freezes even after replaced, Dealership had it serviced total 21 days this year and came out having the same problems. Been had a case with gm support and nothing done. They are refusing to refund 100% of the extended warranty even though I traded in the car at 35,665 miles after Rotolo Chevrolet told me they refused to deal with me and continue to service my vehicle.
Cheryl
Problem with 2021 Trailblazer
Updated by user Aug 19, 2023
Contacted another dealership and was told that it would take a week to diagnose the problem then possibly another week to fix it. Due to low car availability there would be no loaner car for these two weeks but could offer a low cost rental.
Am taking to the dealership that I bought it from next week and see what they have to say. The 36,000 mile warranty has just expired.
Original review Jul 20, 2023
Check engine light on because of emissions sensor. Now car will not shift from park to drive immediately.. it will however, after a few minutes
Mustafa
Chevrolet Optra Milestone: 520,000 Kilometers and Request for Special Customer Recognition
Dear [Chevrolet Customer Service I hope this email finds you well. My name is Mustafa Ahmed Mohamed from Egypt , and I am a proud owner of a Chevrolet Optra. I am writing to inform you of a recent milestone that my vehicle has achieved and to request special recognition from Chevrolet as a loyal and dedicated customer. I am thrilled to share with you that my Chevrolet Optra has now covered an impressive distance of 520,000 kilometers. This remarkable achievement is a testament to the outstanding quality, durability, and performance of Chevrolet vehicles. Throughout these kilometers, my Optra has consistently provided me with a reliable, comfortable, and enjoyable driving experience. In light of this accomplishment, I kindly request that Chevrolet consider acknowledging my dedication to the brand and offer a token of appreciation. As a long-standing and satisfied customer, it would be an honor to receive recognition from the company that has produced the vehicle I trust and rely on daily. I would be grateful if you could forward my request to the appropriate department or provide me with the necessary contact details to discuss this matter further. I am confident that my story can inspire other Chevrolet customers and serve as a positive example of the brand's exceptional quality. Thank you for your time and consideration. I eagerly await your response and hope to hear from you soon. Sincerely, Mustafa ahmed Mohamed Elkomi2008@***.com 00 2010****3000
Gwen
Recall
The dealer said my car is not on the recall. 2013 equinox so they said they cant do it asdfhjlljhfsccbmhytc
Abdulla
Complaint about Local Dealership not honouring the warranty special coverage
I recently had a frustrating experience at the local dealerships in Bahrain (National Motor Company). I own a 2016 Chevrolet Tahoe which is covered by warranty special coverage N18220****. I'm experiencing the issue described in the warranty special coverage information, Which is increased brake pedal effort / hard brake pedal at low speed. My vehicle is still covered under warranty as my car mileage is still under 95000 km equivalent to 59000 miles, however when I brought the vehicle in for inspection and repair, I was told that I would be required to pay a fee for the inspection. I was surprised and confused by this, as the repair is clearly covered under the warranty, and the repair could not be carried out without the inspection. My brother-in-law has the same car model and has suffered the exact same defect / symptoms; he replaced the vacuum pump on his expense, which fixed the issue for him prior to knowing that the vehicle was already covered under warranty. I attempted to discuss the matter with the dealership, but the staff was unhelpful and dismissive of my concerns. He tried to sell the idea that the warranty special coverage is not applicable to my car model, until I showed him a print out of the recall / warranty information downloaded directly from the Chevrolet website. I feel that I am being unfairly charged for an inspection and repair that should be covered under my warranty. I am reaching out to you in the hope that you can help me resolve this issue. I believe that the dealership is not acting in good faith and is not fulfilling their obligations under the warranty. Car model: Chevrolet Tahoe Year: 2016 Mileage: 95k km - 59k miles Warranty special coverage: N18220****
Anonim
Worse customer service, rude associates, each time you call they can’t answer a question but hang up on you. If your not happy working there you should consider change of job.
Took my truck at 7am, I let them know I needed my truck at 11am giving them enough time to perform a oil change only a oil change. Never got a call saying it was ready I called a couple of times to check on the status of my truck got hanged up by the associate. My truck was ready till 12. Bad customer service, rude associates. Not happy with Chevy.
Hamrin
Invention reason
Hello Chevy, I'm a young Kurdish person live in Kurdistan erbil, I have bachelor from computer science and I'm programmer, I have some invention and idea for cars and mechanics, there are too many car manufactures in my country but I love Chevrolet so I like to give my inventions to Chevrolet
Jason
ZL1 Transmission issues
Sir/Madame As I write this email by 2019 ZL1 sits at Team One Chevrolet in Gadsden, Alabama with a transmission issue. I am the second owner and purchased the vehicle from Joe V Clayton Chevrolet June of 2021. When I purchased it the mileage was around 7000 miles and now it has 16000 miles. I started noticing some issues with the transmission such as sluggish up shifts and hard down shifts and even hanging up on shifts from 1st to 2nd. I carried it to Howard Bentley GMC in Albertville, Alabama for an oil change and asked them to look into the transmission issue. After a few hours they said there appeared to be nothing wrong with the transmission. Over time it progressively got worse and I carried it to Joe V Clayton Chevrolet in Arab Alabama a ew months ago. They had it for two days and basically said I need to drive it and thats how it was supposed to act. We over fathers day weekend it finally would not go into reverse or drive and when it finally did I thought the transmission was going to fall out from under it. I took it to Team One Chevrolet and they have had it for over a week and I have been told that the transmission needs to be replaced. I have been trying to get updates to no avail. I was also told that they need to find root cause to determine warranty legitimacy. It has 16,000 miles and the transmission needs to be replaced. There should be no question about the legitimacy of the warranty. If anything I had it at two dealerships when the issue was just showing up maybe it could have been fixed and total replacement would not be needed. I have been a life long GM products customer but this experience I am having has shaken my belief with the customer service aspect of GM. I have made a vow to bever spend my money with a Joe V Clayton my hometown dealer because of their customer service. Which was great at one time but now is the worst in North Alabama. Bottom line I need my car fixed and restored to the condition I purchased it in. Please Help
Shehab
Manufacturing Defect_Chevrolet Captiva 2022
Dear Gents, Good day, I purchased Chevrolet Captiva Premium on 31-May-2022, after a week I went to Al Jomaih (Your Agency in Riyadh-Saudi Arabia) complaining none logic laying down in the Front Left Side and Back Left Side. Their feedback is Car is perfect but it's not, within that day up to date, I'm complaining to Al Jomaih and Regional Office in UAE for the same issue, At the end 2, 2 weeks ago I visited Al Jomaih center and Mr. John (Technical Manager) he has driven the Car for testing and he confirmed to me verbally that it's Manufacturing defect in car's suspension, then in front of Eng. Ibrahim (GM) he declined everything. I need help to fix the car or replace it, noting that vehicle chase no# (LZWADAGA2NB042756), Plate No# (B J R 8937). But kindly I need help out of Al Jomaih because it is one year now trying with them and they are faking me. Best regards, Shehab Hajjaj
Anonim
Worst customer service
I took my Chevy 2021 Silverado into Boardwalk Chevrolet Redwood City Ca. First time was the 5th of May. Had a flat tire and had triple A put on spare. Since they removed all the tire changing equipment Jack, lug wrench etc. I decided to take it to what I thought would be best location to have tire fixed and tire equipment put back in place. I also needed an oil change and figured I would have them due any other service as I had 27k miles on truck. Had an appointment for 9:00am, they submerged the flat tire in water said they could not find any leak? Not the case, on top of that they could not get the lock back into place for spare tire. After 3 and half hours of waiting they finally found someone who could fix spare tire lock. No apologies. Two hours later tire was flat again. I did not have time to get it fixed as I run my own business and Saturday is my busiest day. I then dropped off tire once again to dealership on Thursday the 11th they assured me it would be a quick fix. They wanted to keep tire overnight to be sure it would hold air after the patch. I agreed. Told me they would call me and let me know all was good with tire. Called late morning and said everything was good. Told them I did not have a lot of time as its Friday and am very busy. Was told to come by at 1:15 I was there about 1:20. Waited for 30 minutes and then was told oh they found tire had lost 2 pounds of pressure and they would have to repatch tire but it would be very quick. I then wrote a review on yelp while waiting. I finally told them to just put on spare keep the tire and would come back next week. After waiting another hour total time truck was brought with tire fixed Im assuming. Then the service associate who pulled truck up tells me his manager does not want my business again. Like I was at fault. Vinny was the associate who told me this all because I submitted a review. I have bought Chevrolets for years over 10 vehicles Im sure. My grandfather worked for Chevrolet back in Michigan. I will never buy another Chevrolet again. The rudeness of this place was deplorable. To tell me they dont want my business because I submitted a Yelp review is so unprofessional. Not to mention making me wait for almost 5 hours. Timothy A Sandborn 660-279-****
Jennifer
Horrible Service
I have a serious communication issue with my 2022 Chevy Traverse high country. It was brought to the dealer Monday 5/1/23 morning. Just trying to call and check the status on it seems like a nightmare. I am constantly transferred to a number that just rings, and am hung up on. After I have been mislead several days in a row, I am being told that the car is being put back together for me to use until the parts come in. I have asked several times for a loaner until the issue is properly addressed. I have a toddler and a little girl. To drive a vehicle that does not lock properly is a serious safety issue. When I have brought this to the reps attention his response was "the list for our rentals is two weeks out." I have a hard time believing Chevrolet is going to ignore a child safety issue, and allow me to drive this car around for the next two weeks while the parts come in. There are PLENTLY of used cars in the lot. I am sure any news channel would have a field day if I explained to them Chevrolet knowingly told me to drive a vehicle around with a safety issue to children. On Saturday 4/29 I had to climb from the back seat to the front seat to get my toddler out of the car because the back doors would not unlock. Imagine in the next ten days I am driving down the road with my 8 year old and she decides to open the door. Its a nightmare waiting to happen. All because Chevrolet told me to drive the car knowing the locks are not properly working. I am extremely disgusted about the entire situation.
JohnandDonna
CECIL CLARK CHEVROLET CUSTOMER SERVICE AND SALES ISSUE
To Whom it may concern. My wife went to Cecil Clark Chevrolet to purchase a 2015 Jeep Grand Cherokee she saw advertised online. The salesman, Ernie, seemed to be very helpful and assured my wife that all vehicles are checked out when they get them and no issues were found. She purchased the Jeep and left around 5pm. While driving home which is 1.5hrs away from Leesburg that it was not shifting right and called me while I was overseas working. I told her run a diagnostic test with our Blue Driver tester and she reported 2 transmission module codes. I told her to call the dealership and see if they could look at it. She couldnt get him by phone so since they were closed so she texted him because he gave her his business card. Ernie texted back that he would get with his boss and someone would be in touch. It also included this I thought they fixed that when it was in the service department. This proves they knew about the problem and yet they did not disclose this to my wife during the purchase process. This text was on 19Jan23. Then 20Jan 23 Kenny called, he gave no last name. He was very rude stating that she bought the vehicle as is and he could not help her. He also was very disrespectful to her and when she called him out all he kept saying was about his prior 14 year military experience and she reminded him he was not longer in the military and she to had been overseas and had 10 surgeries in the4 past 2 years so she deserved respect as well. But once she told him about her conversation with Ernie and how he texted her that the vehicle had been in the shop and this had not been disclosed he changed his tune and told her bring in the vehicle on 23Jan23 since this was a Friday. She took the Jeep back on 24Jan23 since the 23rd she was in the ER with a migraine and would not be able to come. One 24Jan 23 Dave the Service Manager stated they didn't have the equipment to work on Jeeps so they would send it to the local Jeep dealer. My wife pointed out that on the paperwork that they gave her there was a recall on the cruise control sticking problem and they agreed to have Jeep do that as well. This could've been a big problem if it had stuck and my wife was injured driving the vehicle home and back to the dealership. My wife called them weekly with no updates and also leaving messages ignored by David. Finally David, contacted my wife 3 weeks later, only to tell her that the Jeep was still at the Jeep dealership and he had nothing to tell her but he needed her to be patient with the process. After the 6th week waiting and numerous phone calls with the last telling them she would drive there if she did not get a call my wife was able to finally speak with the service department and they explained to her that they were told that the Jeep needed a new transmission and the cost would be $9400 and that they were going to go get it that day. After speaking to my wife, we decided to have them bring it back to the dealership so we could try and figure out what we could do since that was unrealistic by anyones standard to pay for a transmission. On 8 March 2023, my wife and I had an appointment with Robert Devonald-Batt, the Sales Manager, to look at a couple of SUVs to see if she would consider one. Mr Batt had sales papers drawn up before we arrived for a Kia Sorento which my wife refused and he appeared offended. However, that Kia was much less in value ($5,000) than the $17,453.21 she had spent on the Grand Cherokee. He then went on about the Check Engine light and shavings in the transmission fluid which my wife never once stated. My wife in fact made it very clear that not one time did the check engine light or any dummy light ever come on Her only complaint was it shifted weird and never once did she ever say that there was shavings in the transmission fluid because she had no way of even knowing that. This was never even brought up to her by David with Service, all he stated was the transmission needed to be replaced. And it definitely wasn't brought up by Ernie. My wife showed him the text messages from Ernie stating that I guess they didnt fix that when it was in the service department. Mr. Batt changed his combative tone with us because like Kenny he kept saying the vehicle was sold as is Pointing out that you loose the ability to claim As Is when you knew of the issue and choose not to disclose it. When I asked him if he could take it to a 3rd party transmission shop for a second opinion he assured us that he was personally going to take care of this and that they did not want my wife driving in an Unsafe vehicle. He said he will not be out of touch for weeks like the service department was and would have answers for us quickly. We left on 09 Mar 23 and Mr Batt called on 10 Mar 23 telling us that the Jeep had been taken to the transmission shop the night before and he would be in touch. Two weeks later my wife texted him asking if there were any updates. He said he would get back with her soon. He called 6 hours later to say they were still doing some diagnostics but they would have a estimate on Monday. She asked why an estimate because he alluded to us that they would pay for it and now his tune had changed on that as well. On Monday no call came. Then Tuesday 28 Mar23 right before 4pm he called her to say it would be $7200 to fix the Jeep but not a new transmission but they would rebuild it. I was furious because it doesn't cost that much to rebuild a transmission that only cost 2400 because my wife called and asked a shop near us. He told my wife to get on their website and look for a vehicle that she liked and he would get her in it with no cost to her. The next day she drove over and was told they only had two vehicles she could chose from in her price range. She was told they could only give her 9-11,000 in trade since her Jeep had the transmission problem. My wife reminded Mr Batt that the transmission problem was theirs because they knew of it and didn't disclose it to her. He was very rude stating I'm trying to help you Miss but I cannot give you what you paid since it does have the transmission problem and you bought it as is. Everything he told her the night before was a lie. He is now saying I told you to pick something out and you would pay little to nothing. Yet they only had two vehicles for her which both were less than 10,000 vehicles that needed work and were not as nice as her Jeep. Any vehicle she liked they wanted from 3400 to 16,000 out of pocket after we paid over 17,453 already. My wife sat there crying and all they wanted to do was push her out of the dealership so no one would see her. They tried bullying her into one of these vehicles so she finally asked for her Jeep back. They did not like this answer which begs the question of why they wanted to keep her Jeep so bad and put her into something else. They finally agreed and Ernie took her where they had it. When she picked up the keys at the transmission shop, she asked for the estimate and was told none had been completed yet and that he had no idea where they got the $7200 estimate. He also said that the vehicle had been there since Friday which was at the 2 week mark my wife called for an update. Mr Batt didn't tell the truth on how long the Jeep had been at the transmission place. He also told my wife that the service manager David said they took the pan off at their shop and saw shavings in it so this proves they knew about the transmission problem and it was not disclosed to my wife. She was sold an unsafe vehicle,,,being unsafe due to the cruise control sticking recall from 2018 not done and a transmission that they knew was bad when it went out on the lot and neither item was disclosed to my wife. The option of decision was taken from her. She wasn't given a choice because she was not told of any problem with the vehicle or the recall. All in all they had her vehicle for 64 days with no resolution. The only resolution was for us to lose money and for them to make more money off of us by taking our Jeep and putting her into a cheap car and making us pay more for it. Once I got home I noticed all paperwork in there glove box was missing along with the thumb drive they gave me of the same printed paperwork. To say that I am unhappy, furious more like the case since I work overseas and this is all being done to my wife while am deployed would be a massive understatement. The main reason my wife chose Cecil Clark Chevrolet is that she Thought she was dealing with a reputable dealer as opposed to the many used car dealers in the area. The shear fact that Mr. Batt and Ernie used aggressive scare tactics to try and force my wife into something she did not want is despicable in my mind. Whats worse to me is that once my wife got into the Jeep, she noted the milage. In the span of 1 day short of 9 weeks, a vehicle Mr. Batt emphatically stated numerous times as being unsafe, there was almost 200 miles that had been driven. I find it very unscrupulous of any dealer holding a vehicle for almost 9 weeks claiming its unsafe and underivable to have almost 200miles racked up on it. Until proven otherwise the only explanation for that is test drives or employees using the jeep to run errands which is UNACCEPTABLE. I firmly believe that once my wife reported this less than 18hrs from purchase, they knew it was a problem so they wanted her out of it, shopped around for buyers, having test drives and had a potential buyer lined up to maximize their profits. I also believe strongly that the over inflated estimates coupled with the fact that neither Dave or Mr. Batt never produced the estimates means that they doubled the estimate to ensure that we would be paying the entire cost of repair which contradicts the empty promises of Owning the issue and willing to pay half or more to solve the problem. After the fiasco my wife endured on 29 Mar 23 it has helped me conclude that it was all about profiting not assisting to resolve a problem they knew about and did not disclose. This experience has completely changed my mind as well as my wifes mind on our opinion of Chevrolet and any future purchasing vehicles in the future.
Shanika
Insight of purchase to help others know who to call when being sold a inoperable vehicle and being left alone to fix after immediate purchase from Chevrolet brand dealership.
I had been going through the worst of getting my newly purchased car in proper working order after immediate purchase from a specific Chevrolet dealership location. I was taken advantage of by being sold a not proper operational vehicle sold by a dealership and was left to do all the work after being given all false and wrong information and no help afterwards. After reaching out to a Chevrolet customer service department representative and explaining in detail what occurred, a representative by the name of Emily was very helpful with being a good listener and providing exceptional customer service and was able to gather the information needed and match it with the current situation and get help with my repair to begin so I would have a car to drive and helped to have a boatload of stress removed off of me as I was tremendously burdened with a lot of stress and time taken away from my everyday life to find service departments available to do a repair after a 2-3 day car purchase and immediate problems discovered immediately after the purchase with no help from the purchasing Chevrolet dealership since June and not even purchased from a buy here pay here lot. That was greatly and sincerely appreciated and greatly respected because I had been spending days and days doing the work and calling around to get my vehicle repaired while trying to maintain my daily day to day tasks, and all the while making the increased payment and meeting the obligations of $799 from what I was currently paying of $492. I was very disappointed and stressed after this predicament and made a mockery of with other persons looking for an advantage and thinking my situation and life was a game and of no importance. The Chevrolet customer care department representative Emily, understood and showed great empathy and put themselves in my situation and agreed that it was wrong and right is right and wrong is wrong and a paying customer for a $40,000 plus purchase to have to arrange to come with solutions to fit their lifestyle and current situation after the information and instruction being provided from the salesperson and refinance manager from a specific Chevrolet dealership and general manager all be false and incorrect and the vehicle being overcharged and also immediately needing repair 2-3 days following purchase and no one from that specific Chevrolet dealership location, at the time being willing to help for months after months and lots of being communication being made to get assistance and voicing concerns on operation of vehicle discovered and told to have no worries and to bring the vehicle back on next operating day and a someone will be willing to help and address any concerns and that was not done. This was very saddening and left me taken advantage of by a lot of opportunistic persons taking my situation and looking for and advantage for themselves and leaving me disrespected and unable to live a happy life and continue on without this extra burden being over my head to have to take care of and robbed of time, and forced to take lots of time to find a fix for the vehicle and then be responsible for an increase of $300 monthly payment and the vehicle immediately having repairs needed with no assistance from the selling dealer. The one Chevrolet dealership gave instruction and recommendations after the purchase that the option to lower my payment was to refinance the vehicle which was incorrect as I learned that payment amounts are worked out in the dealership and refinancing is something that is done later down the road after a purchase, and this all should have been done in the Chevrolet dealership and not afterwards and should not have been passed around and rushed in a transaction that was in such a large amount purchase over $40,000 plus and a fixed overcharged interest rate be assigned to make it extra difficult to resell, and then also be forced to arrange to get the vehicle fixed with the warranty days after purchase, my finance paperwork being filled to their wants and not to what I specifically asked for, and also given an extra high interest rate to where finding another vehicle in proper operation made difficult and almost impossible do, due to the over set interest rate, as my current vehicle was at a 3% interest then raised to the 9.99 and told that that was the best able to be done, that also was found to be incorrect as my credit score was not bad at all and was found a interest rate at 3% on a vehicle that did meet what I was needing and what asked for, that was explained at the time of purchase specifically, and being told 9.99 was all able to be done and the interest rate being lazily and carelessly addressed and ignored and told false expectations and given incorrect instructions. I was happy and satisfied to be able to speak with a representative that was able to listen to the problem to its entirety and have understanding and patience as I did not want to overwhelm but I did want the full entirety the whole process to be let known so it doesn't happen to me or anyone else for that matter because everyones lifestyle is different and to be taken advantage of and treated that way all the while not being professional and having a able to do a two way conversation, that specific Chevrolet dealership were talking to someone else in their head, and ignoring me, overall, and everything I was saying and wanting/needing, ignored, and fit or seemed to be sculpted around another unknown persons lifestyle and gave a car that had to be repaired immediately after purchase and leaving me overworked and having to scrimmage around to come up with a solution to fix the issue and still meeting responsible obligations to make the payments and told that if not satisfied to do something called a voluntary repossession, which after getting the definition of that, it was not something that is looked at positively on a persons credit. I really appreciated the help from the Chevrolet customer service representative to help reach out to the assist in finding help so I was able to get a car to drive for my day to day tasks that was in proper functioning and help to arrange repair and a car to drive. That is very appreciated and respected by myself and Im sure any other who is forced into a stressful situation that they did not deserve, and to have finally a representative able to assist due to all of the confusion and obstacles and strategies attempted by bystanders looking to take advantage and dropping a load of negativity and depressed encounters to have to resolve when I did not ask for that and had already been overworked and not able to enjoy a new car. A new car is wanted upon to enjoy not to have to arrange immediate repairs. That was wrong and to have a representative understand where coming from and listen in its entirety to assist in coming with a solution to have car fixed as it was should, as I have paid for and been faithfully paying for. I really appreciate that.
Rodney
Complaint on dealership
I bought a 2021 Chevrolet camaro from Ed Morse Chevrolet in DeWitt, Iowa with the following poor experience; The vehicle had a bad leak from the exhaust that looked like it had oil coming out. The dealership said to drive it a lot to get the condensation out. I believe this was because I had 3 days or 150 miles to take it back. It was also listed as certified and only had 40% of oil life left, so obviously they didnt change the oil. After I bought the car I realized there was very little gas in it. I asked if they were going to fill it up and their response was no, it is your car now. I took the car back within the 3 days 150 miles and have been waiting almost a week to get my money refunded. They told me that their General Manager just quit and they dont know how to cut me a check. Then they stated the person who can cut the check is off. Then they requested I send proof that my check thatI wrote to buy the car came from my account. I still do not have my money!!! I feel this dealership is trying to get someone to buy this car and hope they dont notice the exhaust issue for 3 days and then it become the new owners warrant issue. Please help with this beyond horrible experience.