CertaPro Overview
CertaPro has a 1.4-star rating, derived from feedback provided by 79 customers. In the Painting And Wallpapering category, it secures the 3th position out of 79 companies.
Rating
Contact Information
Website
www.certapro.com
Phone
(800) 462-3782
2621 Van Buren Avenue, Suite 550A, Audubon, Pennsylvania, 19403, United States
CertaPro Reviews
Not
Poor quality work and try to force non-disparagement clause
After not doing the work correctly and making an absolute mess of my property their suggests solution was to leave the thin, poorly bonded paint and just paint over it. I spent an entire weekend removing paint from my floors, door knobs and freeing up my windows and doors. Im still trying to clean up my window frames so they arent two tone and stuck from having the rails painted. After rejecting their proposed remedy which would have left sagging, translucent and pealing paint for me to deal with later they faked a detailed estimate with numbers that would get them more money than truly deserved and tried to get me to sign a non-disparagement/non-disclosure which in would prevent me from earning others about his companies horrible work. Note to other consumers. Non-disparagement in consumer contracts was outlawed in the United States by the Consumer Review Fairness Act of 2016. Any company such as Certapro that tried to have you sign a non-disparagement clause is violating federal law and should be reported to the FTC and your state AG.
Jim
Did not deliver what sale person promised. Very over priced. Painters were sloppy and not truthful about products used
Did not use oil based primer, sloppy, paint on woodwork. Lead painter was to clean it, he lied to us.Sho
Anonim
Inside paint
Inside paint A very bad job and I will reach out to you and you guys didnt do anything I will never call you guys again stop sending me brochure
Anonim
Disappointed from the beginning.
When seeking an estimate for interior painting, the owner and estimator, Spencer, was unprofessional, unreliable and nonresponsive. I had an appointment scheduled with him for an estimate, and he never showed up or called. When I called the office his employees said he was unavailable. Never heard back from him which was definitely a red flag for me not to pursue further with this company.
PatHorne2343
Poor service and quality of work done
I hired CertaPro Painters after Tony Caballero gave me and estimate. The painter that came to my house could not have been a professional painter. I received sub par service and painting. I have an older house that had several ok many picture holes in the walls. I explained to Tony that I wanted them fixed before it was painted. My interior doors (room and closet) had been replaced recently also, so there was quite a bit of work that was needed. Tony assured me the work was guaranteed and that it would be done by a professional painter. That is not what I got. When I addressed the issue with Tony he came back with the painter and although they both spoke English they decided to talk among themselves in Spanish. That was the first RED FLAG then when finished I still have *** looking walls that are not correct. You can see the new mud on the walls that appear to be unpainted, dips from where the roller sat on the wall, some holes still in the wall, bumps and spots all over the place. It looks like my husband and I did it. I paid for it to be done so it would not look that way. I am to say the least Very Disappointed in the quality and service. DO not recommend them to anyone. This was not a good experience at all. Maybe if my husband would have been here it would have been different, but I am not sure. Poor work, Poor service sorry I picked them.
Jane
Substandard work
In September and October of 2021 my husband and I hired Certa Pro Painters of Thousand Oaks to paint the interior of our approximately 2,750sf home that was undergoing a complete remodel. We were impressed with the detailed room by room estimate and information on materials that franchise owner Leonard Martinez provided, and his competitive pricing vs other local paint contractors. Now two months later in December of 2021, we are so upset and angry at the shortcuts and shoddy paint finishes that this Certa Pro franchisee has left us to hold the bag with. He has blocked our phone numbers and does not respond to emails. Here is a detailed list of some, but by no means all, damage to the interior of our home. Gross damage to custom wood floors and baseboards where they weren't taped off properly before spraying of doors and baseboards began. The gloss enamel in the high pressure sprayers ran and pooled under baseboards and seeped into the grain of hardwood floors where it's highly visible from every angle in every room. WE HAVE SPENT AN ADDITIONAL $5,000.00 TO REPAIR THIS DAMAGE WITH NO OFFER OF COMPENSATION. The paint crew tried to prime a pre-primed custom front door package and damaged the original finish, leaving drips, scratches and dents. The final paint coat doesn't stick and is flaking off. $2,000.00 TO REPAIR THIS DAMAGE WITH NO OFFER OF COMPENSATION. MAJOR DAMAGE/SCRATCHES on custom cabinets throughout the kitchen and 3 bathrooms from razor blades. $3,000.00 TO REPAIR THIS DAMAGE WITH NO OFFER OF COMPENSATION. MAJOR DAMAGE/SCRATCHES on multiple windows from razor blades. MULTIPLE chips in tile floors in kitchen and family room where tools were dropped without any floor protection. WE ARE WAITING ON AN ESTIMATE FROM TILE CONTRACTOR FOR COST OF REPAIRS. The "takeaway" from my experience is DO NOT HIRE LEONARD MARTINEZ OR CERTA PRO PAINTERS OF THOUSAND OAKS. Sincerely, Jane E. Graves 64 Mollison Drive Simi Valley, CA 93065 213/999-**** Cell janesfolly@***.com
Bobbie
Dissatisfied with product
I have been taking this product for over 35 days, I have not lost one pound of weight. My energy has not increased. I am feeling depressed & believe it could be the pills.
Anonim
Review recent exterior painting project
The project started and ended with poor quality workmanship, no supervision, and poor customer service. Contract specifics were ignored, paint was thinned to go further, work was not completed as discussed. Owner was rude and not professional. Did not follow through with corrective actions. Certapro Painters Ridgewood, NJ.
Anonim
Not the greatest job
We used Certapro about 12 or so years ago. They were so great inside, we had them back to paint outside. No complaints. Just recently they were brought back to repaint the interior, same area. This time, I wish could have been better. The painting itself was great, looks great, but we wanted our staircase stained this time. It is a mess! They didn't tape and left it a mess. I need to redo it again. I probably won't ask them back. Oh, and by the way, they had to return the following week to repair some of their work. Find another finFind
George
They painted our house
Their painting work is questionable....Stevie Wonder could do a better job. Horrible....They have no follow-up process that we know of
Nancy
They call them selves professions, we call the HACKS!
We hired CertaPro Painters of East Central Wisconsin. The owners name is Neil Covaleski, he is a real joke and takes no pride in the work his people do. We hired them to do our entire second floor and two rooms on the main floor. We had just had the all the wood floors refinished and stated this 25 times. They came in DID NOT cover my floors, they had paint all over my newly finished floors! They have paint splatters all over our newly installed door knobs, paint on trim work. They didnt prepare anything prior to sanding. The just painted over the carpet Remnants that was on the baseboard from us removing the carpet. They didnt send the doors prior to paint painting them they just painted over them. They dont know how to paint a straight line nor make sure that all walls have full paint on them and no see-through. When I contacted Neil the owner he just left I believe he thought it was a joke. We had to have our hardwood floors re-sanded and sealed. Neil paid for that to happen and thought that that was the solution for their *** *** job. Nonetheless they came back to correct the job but my contractor found a wet paint brush on my windowsill. All in all but never hire this company again. My contractors called these people hacks and have never seen such a poor paint job. We will now have to repaint and re-strip all the doors and trim and start over on our own. They parked their vehicle on my backyard and put divots in my yard and claimed they didnt do it. Their vehicles dripped oil all over my driveway. They wash their paint brushes in my bathtub my bathroom sink my kitchen sink got paint all over my kitchen sink my bathroom sink my bathtub my brand new Keurig machine all down my dishwasher all over my countertop and didnt even wash it up. They left it to sit there to dry so that when we came back to the house it was there. The house was empty as we hadnt moved in yet. It was a complete disaster! My husband who is not a painter and myself can do a much better job. This was no small job this was a $10,000 job. Nonetheless, I did not pay them the entire amount for what Im concerned is that they dont do this to somebody else. This is the reason I am posting this review. Think wisely before hiring your painter make sure you get some references. Dont hire these people to paint your house you will not be happy. Although the salesman Jerry was wonderful he even came out to view what was such a disaster on a Saturday his day off.
Anonim
Poor quality of work. Sloppy.
I Had them paint my trimming around the home. Windows, around doors and balconies etc. When I was washing my windows, the painters did a poor job masking my windows and had over spray on all my windows and some of my screens. I have a 2 story home so I haven't checked the 2nd story windows. I'm calling in a window washing company to do them. I also saw approx 5 tiles broken where these guys stepped and broke. I then noticed on the side of my home towards the back that they had done a touch up of approx 2 feet in diameter and the paint didn't match. The primary paint is 15 years old and the just used the same color for touch up which looked terrible. You would think I had to break through the stucco to fix something. Sloppy and I don't care attitude. I called the owner, Kelly and he came out to inspect . I was complaining to him of the quality of work his people didn't have and showed him all the issues. He acted like its no big thing. I told him I paid $700 to have my roof inspected and broken tiles replaced, 10 total... 5 from his workers and 5 from golf balls....He said he could of gotten the tiles for $5 each....Then he tried to protect his worker that did the 2 foot touch up... Then I told him his worker must be color blind because you can see it doesn't match. Then he got pissed at me for complaining and he said I'm here to try and get things fixed. I told him the quality of your work is terrible and your workers don't care. He said he would pay a small portion of the window cleaning but I'm done with this guy, Kelly, the owner. Then I see other complaints from previous customers and Kelly hasn't done a damn thing to fix the quality of work. They also had white paint dropping on my epoxy in my courtyard that couldn't get off. I'M DONE WITH CERTA PRO and Kelly.
Jeff
Unable to get touchup done. Will not return calls.
Have tried several times to get touch up done. Krista said the office would call to arrange. Placed several more calls to Krista with not response.
Chris
Do not use this company !!!!!!!!!!!!!! Complete Scam Artists
My wife called this company for exterior paint estimate on front of our home in Bloomington MN. The franchise owner Jose Oller came out talked her into using them. He claimed they would power wash, scrape, caulk, prime ect. Well she fell for it! And then decided to add having the stucco painted also. The Biggest mistake ever! Jose Oller does not even have a crew he uses on regular basis. He subcontracts whoever he can find that will do it for cheap! And what I man by cheap is zero prep , zero priming , zero caulk ! You get a absolute paint job that you wish you never have had done! So after hours of my wife crying about hiring this horrible company to paint our house I called the cooperate office told them the situation the gal took my info down said a manager would contact me. Well guess who called my wife Jose Oller! Said he would make it right and well our house still looks like shit!!!! I will have to pay some true professionals to repaint it to make it right!
Ann
Complaint
I am so terribly disappointed in this company. When I spoke to the owner and then to his agent who gives bids, I was so excited. I thought this was a highly professional business that I could trust with my project. Unfortunately, I was very much mistaken. When his agent came to give the estimate, I was very clear, adamant in fact, that I wanted the ceilings and walls all the same color, so they blend in to one another. She said they can do that. She did mention that they use different sheens. She never said that the different sheens would make the colors very different.ent company So, jump to the day the painters come. They were supposed to text or call me when they finished for the day, so I could go lock up. They never called, so I ran over at 5:00 PM to see what was going on. No one was there, and all of their equipment was gone. I couldnt figure that out, since the ceilings were all white instead of the color they were supposed to be and the garage walls hadnt been finished. They had only painted them down to a half inch above the end of the wall. I emailed the owner to ask what was going on. I said I would go over again at 7:00 AM, so the painters could finish. I went the next morning to let them in, and no one showed up. I drove home and emailed the owner again. He requested that I meet with the supervisor which I did. The supervisor stated that the ceilings had been painted with the correct color, but that the flat sheen just made it look white. I showed him where the men didnt finish the painting in the garage. He told me that he would come back sometime to finish it. Then I started asking about the garbage that had been thrown all over my floor and the stainless steel kitchen sink that was encrusted with paint. He argued with me at first because I had told them that they didnt have to worry about paint dripping on the floors because they would all be replaced. He apparently took that to mean that they could throw garbage on the floor. He did pick up most of the painters trash only what was in the unit; he didnt pick up their trash in the garage, too. Then he scrubbed most of the paint out of the sink, though, not all of it. Its still in the sinks and on the faucet. Actually, numerous areas of overspray and drips all over my unit. Next, I got a phone call from the agent who gave the estimate. I reminded her that I made it very clear that I wanted the same color on the walls and the ceilings. She immediately began shouting at me, so I hung up on her. She didnt know that the supervisor was very close to me when she called, and I had put her on speaker. Im sure the supervisor heard her yell at me because when I looked at his face, his eyes were bulging out and he had a shocked look on his face. The owner basically called me a liar when I let him know that had happened. The owner emailed me asking if we could meet at my property at 1:00 PM the next day. He had claimed he wanted to review the issues and come to an agreement. When he got there, he immediately called me a liar, saying that his agent didnt shout at me and that she did tell me that the different sheens would make every color look different. I tried to explain to him that it wouldnt make sense for me to insist on the same color and then agree to different colors and then complain because they are different. He wouldnt listen and became belligerent, argumentative, and repeatedly threatened me. He became angry and irate that I wouldnt agree to him just taking $75 off of the $3,000 bill as appropriate recompense for my white ceilings and incomplete paint job in the garage. After my first refusal, he asked me what I wanted, and I told him that I wanted my ceilings painted the correct color. He didnt like that, so he just kept offering me the $75. Every time I refused to accept the $75 as recompense in full for the ceilings and the garage, he would raise his voice at me and threaten to put a lien on the condo. I said I didnt say I wasnt going to pay the bill. He would then offer me the $75 again, and immediately threaten me again when I turned him down. That happened five times. I started feeling very uncomfortable over his behavior, so I got out of there. Im a five foot tall woman in her sixties, and this six foot tall man was being nasty and hateful to me, just not OK. I had only gone with CertaPro because they had five stars on Yelp, but that CertaPro doesnt service my area. Im so kicking myself that I didnt read this other CertaPros reviews. I just assumed they were five stars, too. Now I know much better, but too late.
Sharon
Roof looks like crap
Painted in 96 degree heat...horrible finish...needed priming...now needs ANOTHER coat but I have Sherwin Williams on my side...hopefully.... cant finish until the temp drops to 70 degrees...used EIGHT gallons of paint for 2 coats covering over 1600 square foot roof .... arrrggggg