Carrier Overview
Carrier has a 1.5-star rating, derived from feedback provided by 67 customers. In the Heating, Cooling and Air Conditioning category, it secures the 12th position out of 200 companies.
Rating
Contact Information
Website
www.carrier.com
Phone
(800) 227-7437
13995 Pasteur Boulevard, Palm Beach Gardens, Florida, 33418, United States
Carrier Reviews
Jerry
CARRIER PACKAGE UNIT FAILURE UNDER WARRANTY
I PURCHASED A CARRIER PACKAGE UNIT SERIAL # 2817C30540 MODEL 50VTC60-30TP BECAUSE I WAS TOLD CARRIER WAS HIGHER QUALITY THAN GOODMAN ETC. MY AC STOPPED WORKING MONDAY MY TECH SAID THE EVAP COIL AND TXV NEED REPLACED. I REGISTERED THE UNIT WHEN IT WAS PURCHASED. NOW YOUR CUST SERVICE DEPT SAYS IT WASNT REGISTERED SO THEY WONT COVER MY PARTS UNDER WARRANTY. AS YOU CAN SEE THIS UNIT ISNT THAT OLD. I JUST DONT UNDERSTAND WHY CARRIER WONT STAND BEHIND THEIR PRODUCT THAT SHOULD BE COVERED FOR 10 YEARS, IT SHOULDNT MATTER THAT YOU CANT FIND THE REGISTRATION, YOU KNOW WHO SOLD THE UNIT. PLEASE LET ME KNOW IF YOUR COMPANY WILL COVER THESE 2 PARTS.
Snigdha
Bad furnace, had to be replaced
Furnace, Air Conditioner and Thermostat in 2014. Furnace failed in Nov. 2022. Code 042. No replacement part until Feb. 2023. Still under parts warranty. Had to install a new furnace. Carrier is junk.
Kim
Purchased through Florida Home Air conditioning didnt last a year and 1/2 before a $3000 repair.
LG compressor failed which happens all the time. Company won't stand behind their warranty which should include refrigerant based off that faulty part. Everyone should contact the BBB and report the problem.
Anonim
AC breaks down a lot!
We've owned our Carrier AC units for a couple of years and it continues to go out repeatedly. It will be out for at least a week each time and in Austin, Texas in the middle of summer that means the house gets really hot. It's always some type of mother board problem or some special thermistor part or some other part they didn't think it would be until they came out to fix it and weren't able. I just think that it has too many proprietary, high-tech parts to it to make it run and so it easily breaks and is not easily repaired. We would definitely have gone with another brand if we knew it was going to be this much of a continual mess.
Frank
Poor service
I purchased a new home in May 2021. In May 2022 the ac began to have problems. I was told it was repaired. All the freon escaped. It was under warranty. parts and labor. In July 2022 same problem. The labor was not under warranty. Now I am told that I have to pay 500 for labor. I believe because of previous problem, I should not be required to pay that. It appears that inorder to save, Carrier outsourced the compressor.
Frank
Ac poor quality
ac under warranty was supposedly repaired in May 2022 In July 2022 the same problem with it. Total loss of Freon and compressor needs to be replaced. This occurred after 14 months of service. I believe it is the responsibility of carrier to pay for the labor necessary to repair. the first repair was done under warranty
Frank
Poor product
new home purchased in May 2021 In April 2022 ac went down. Freon has escaped from the compressor. Supposedly, it was repaired while under warranty. In July of 2022 the same thing happened. ac went down, all Freon escaped. I believe it was not repaired correctly, the compressor should have been replaced. It is now not in warranty and I have to pay 500 dollars to get it repaired. Poor equipment as carrier has out sourced inferior parts to save money
Anonim
Very worst worst worst ever service
gas leakage was the complaint, but the fault of was explained to the customer, again the same fault occurred in a week. first time they said delivery in 2 days, but took almost a week. week later they came, they foxed but the fan was rotating anticlockwise, again they took the outdoor unit in the same day.
lynnsie
Need a new compressor after 2 years!
Purchased a new carrier ac system in 2020, and now the compressors shot. Theyre covering the compressor - joy - but the labor and refrigerant costs will be $2000! Carrier says they dont cover labor or material but this is absolutely unacceptable.
Anonim
Bad experience with carrier
My carrier infinity that was installed in 2018 has had numerous issues. All under warranty but the labor costs are now over $1000 and once again I am without A/C in 100 degree heat. The inverter is now bad. The. Infinity touch screen thermostat was also just replaced because 1/2 of the screen was dead. Very unhappy with this product after spending 13k to install.
SUMITA
Faulty AC
AC that I had purchased was defective from the time I purchased. I spent a lot of money however till now my issue persist. Customer care is least bothered about all the complaints that were launched. I spent a lot towards repair of AC although I have extended warranty. I am personally fed up & DO NOT RECOMMEND CARRIER AC to anyone.
Anonim
I completed a carrier form of a problem with a fairly new system. Dealer, has not responded to the problem. We are asking Carrier to get involved with dealer and find out what the problem is.
Please refer to Carriers form I completed showing the information on the system which includes SN and Model number and owners name and address. I have not heard back f rom Carrier as of today.
Ron
Price rip off..
We are both retired on fixed incomes from SS and have a Carrier furnace that is 11 years old that quit working. Repair man said it is the diffuser motor that is bad. Carrier won't sell just the motor and wants over $1,800.00 for a new diffuser assembly. Other furnace manufacturers only charge about $600.00 for their diffuser assemblies. This price is completely outrageous! I will never buy Carrier products again.
ileana
To warn other customers
I had a new unit installed and was advised it had 10 years warranty. Because the product was not registered, it only had 5 years. However, the reason the coil leaked was because one of the thin tubing coming out of the coil was laying on top of a screw on the drip pan. Carrier used a screw that rusted, and the rust ate into the thin tubing and caused the leak. What kind of moron designed that? Why would you put screws that rust where the water collects. How much are they saving on those screws. Now I had to pay 1200.00 on a unit that should have been under warranty. Why should there be a piece of paper when the unit itself has all the serial and model numbers showing the age of the unit. It is absurd and I am appalled. I will never buy another carrier ac. So disappointed and the girl said there was nothing she could do. I am so angry, is not funny. Had to vent.
Donald
Resolved: Bad products
Updated by user Sep 13, 2021
Company fixed the issue and I have been provided with full refund.
Updated by user Sep 13, 2021
Was a partial refund. They reimbursed me for the furnace blower motor. It was greatly appreciated !
Updated by user Sep 13, 2021
Carrier came through and backed up their product and in my situation, they did the right thing. They have restored my faith in their company. Thank you !
Updated by user Aug 18, 2021
After receiving the contact information for Carrier from Pissed Consumer( Thank you ! ), I reached out to them and was contacted the next day. They are reviewing the problem.
Original review Aug 18, 2021
I bought top of line furnace eleven years ago when I purchased my home thinking that it would last for many, many years. WRONG ! The $7,000 plus Infinity ICS blower motor stopped. I was told that the module was the problem and that I had to get a new blower motor because the module was not sold separately. $1,200!!!!!! Last year my A/C went $$. Replaced board and fan. There is no number listed for consumer complaints with this Company!
Rashad
Thermostat Sucks
There thermostat is a joke. Its so poorly designed and confusing to use? Ive tried 7 times to get it to follow the schedule, but like clockwork it stays in the Away mode every night. The remote app is also a joke because it literally does nothing to control the system. All it is good for us to see the current temperature in the room.