CarMax Overview
CarMax has a 1.9-star rating, derived from feedback provided by 1400 customers. In the Dealers category, it secures the 2th position out of 2832 companies.
Rating
Contact Information
Website
www.carmax.com
Phone
(800) 519-1511
12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238, United States
CarMax Reviews
Shanelsresume
CARMAX IS A SCAM
Carmax is a complete scam - DO NOT buy your car through them. They offered me a 2021 Mitsubishi mirage for $18,988.00 but when it came time to sign the paper work the price changed to $35,000.00. I was told by 3 different sales people that my 18% finance fee would be $3500.00 but the paper work said the 18% totaled to an $ 11, 000.00 additional charge. How could 3 different sales people give me the wrong information. The worst part is I paid $400 to get the car insured went through a headache to get this car registered with my apartments just to end up with nothing. Spoke to a manager named Neil, I asked for the guys last name and he refused to provide it. Cold hearted and cruel behavior. This company is a straight up scam. I spent 3 days and $400 bucks on this deal just to end up with nothing. NEVER BUY FROM CARMAX!!!
Michael
Clown College
Original review Aug 11, 2023
So recently my bank card got hacked and I'm currently 10 days behind on my payment to Carmax. Their site will not allow me to update my payment method. This is done on purpose so that they can collect late fees. I called the customer service number and they tried to sell me a necklace with a button to push in case I collapse lol. Nobody cares if I die. All I wanted to do was update my bank info so I can pay my *** car payment. Avoid this company at all costs. Carmax is a telemarketing scheme like most companies. This is the 12th car I have bought from them. I will never buy another car from them and I urge everyone to avoid them.
Anonim
Very bad experience at Carmax Burbank
I went to Carmax Burbank to purchase a car, I chose a Chevy Cruze, drove it off the lot, no brakes. Returned the car, chose a 2018 Nissan Sentra, drove it, heard a loud noise, took it to Nissan, CVT transmission had to be replaced. Decided to chose another car, Elantra. All transactions done over & over which affected my credit. Because of a technical error twice when the salesman was entering my address, the sales transaction was done twice in the same day, which caused the finance rate to increase. I was told, don't worry, we will contact the Underwriter to change rate to the original amount. This was not the truth. NOW, I have a car, high interest rate because of the Carmax error. I was excited about buying a car, which supplies transportation for my family. Also, the car was filthy!!! VERY, VERY BAD EXPERIENCE.
Evelio
Warranty info
Warranty is a scam and denied legitimate claim. Waiting for a diagnosis on CVT transmission failure and it should be 100% covered. I will follow up if they scam me again. The CVT is the only reason i bought the warranty knowing the issues they can have. Corp aMErika is a scam on all levels. Greed over greatness.
Seth
New Purchase
I recently purchased a used vehicle from your location in Austin Texas. I had the vehicle transferred (6/1/23 was shipped per email) from Houston Texas and did not receive a call for almost two weeks (6/14/23) even though it had arrived a couple days after 6/1/23 and per my sales rep they totally forgot to follow up and let me know (first sign I should of went elsewhere). Then when I spoke to the sales rep, she informed me that I would have to wait longer to test drive since a piece of trim was missing and was on backorder (second sign) but after pushing her to check with the manager to see if we could drive it before it was fixed, she said we could. So, we came in and liked the vehicle and decided to move forward. Of course, I had to bring my car in three times to get reappraised since your company only holds it for 7 days, not my fault since your company continued to delay the transaction of the vehicle but I complied with the policy. In the long run I got tired of waiting so I put my own money down and cancelled the trade in (third sign). So, I finally finalized the sale this past Friday 6/30/23, a full month of this. I get into the car and drive off and turn the AC on since it has been over 100 degrees here in Austin for the past month and guess what? NO AC and it did work when we test drove it two weeks prior. So, I contacted the sales rep to let her know that we need to get this scheduled for repair immediately. She informed me that she can't do that since she is in sales not service. After going back and forth via text she finally said she would submit a work order for the vehicle, and I would have to drop the new(used) car off. I received a call today by the service team and was informed I would not be seen until July 17th, another two weeks from now (I live in Texas with 100+ degrees every day). This is completely unacceptable especially since I just bought the car on Friday 6/30/23 and you all (CARMAX) advertise 125-point inspection that clearly states you all check the Air Conditioning system. I need this resolved immediately or I will return this vehicle Wednesday and purchase from another dealership! Also, I am getting ready to buy another vehicle in 5 months and will go elsewhere as well. Seth Miller
Anonim
Management sucks
Working for carmax sucked and management not much better. If you have issues with anything and you talk to your managers, they are worthless
Roberto
Negligence of Vehicle's Care
Dear Sir/Madam, I am writing this email to introduce myself as Roberto Ceramicoli, a recent customer of CarMax. I am reaching out to you today to file a complaint regarding the negligence of my vehicle's care, a 2013 Chevy Sonic, at one of your locations. I am seeking a resolution and compensation for the time and distress I have endured while dealing with this situation. Thank you for your attention to this matter. On May 31st, 2023, the day before my scheduled appointment which was on June 1st at 8:00 am, I missed a call from the service center in Pleasant Hill. They left a message saying that they needed to send my car to a vendor to get it fixed. However, the way the message was worded possibly implied that the service department did not currently have my car with them. I did not see this voicemail until the day of my appointment. Therefore, I called the service center at 8:25 am to verify that they had my car, despite having verification from the tow tracking update that my car had made it to the Pleasant Hill Carmax. I let them know that taking the car to a vendor was fine. They told me they had my car and would begin reaching out to the vendor for an appointment for either later that day or tomorrow. However, when the contracted tow truck arrived to pick up my car, the driver called me, stating that he was confused about where my car was and asked me to confirm my home address to pick it up. I corrected him, saying that my car was at the Pleasant Hill Carmax, and we both agreed to reach out to their service department to clear things up at 2:34 pm. Unfortunately, that was the last time that day I directly heard from the tow truck driver or the service center in Pleasant Hill. I continued calling, becoming concerned that they may not actually have my car and that something may have happened to it. I tried to see if anyone at the Pleasant Hill Carmax could confirm whether or not the car was even officially received by the tow truck driver on the 20th. One of the times that I left a message with a Carmax customer service operator, they mistakenly forwarded my information to the Pleasanton CA location, opposed to Pleasant Hill. The manager of the Pleasanton Carmax called me personally at 4:30 pm. Even though she knew it was a Pleasant Hill issue, she did her best to assist me with my issue and told me she forwarded some messages to the Pleasant Hill Carmax as well. I sincerely appreciated her efforts of going above and beyond. Unfortunately, neither she nor the employees at the Pleasant Hill Carmax could get any direct answers from the service department. My last call to Pleasant Hill was at 6:30 pm, where finally, I got a hold of someone who had a straight answer for me. I was told that my car was not there. When I told her the context of my question, she said she would tell her manager, who would "probably get back to you." I although she was rude, I appreciated having a straight answer from someone, but that only verified the reason for my concern. My car was promised to come with three months free OnStar, so I decided to activate it remotely to see where my car was, only to find out that the Onstar in my car was outdated and could not be used. Finally, at 7:03 pm, I called the police in Pleasant Hill to get advice and possibly report my car as missing. They told me that since the car was under CarMax's care, CarMax would have to be the ones to reach out to them. Fortunately, the officer I spoke with was kind enough to check the property to see if the car was on the property of Carmax, which it was. He sent me photos of it being in the front customer lot at 8:11 pm, which I emailed to the service department to alert them that they did indeed have my car this whole time. They said they'll get it taken car of but haven't replied to my follow up question asking what the new appointment date and time would be to get my car fixed. Due to have to spend an entire day trying to figure this out and still not having a definite appointment set to get my car fixed, can I get the costs of my the Lyfts and public transportation fees fully reimbursed from when my car became disabled and unavailable? Thank you for your time and I look forward to receiving a response at your earliest convenience. Sincerely , Roberto Ceramicoli
Vijay
Neglected appointment
We had an appointment with CarMax, Bradenton, fl, on 22 April at 4:30pm for test drive and vehicle purchase. We reached at 4:20 pm. Waiting til 5:00 pm no one turned up. No body bothered when we left disappointed. That was very rude and inhuman. We think we neglected due to our color and creed. We expect necessary action against responsible authorities.
Brian
Fraud
Carmax sold me a car six months ago saying it never had damage. Today i tried selling it back to them and they said the roof was repainted therefore the car depreciated in value. Meanwhile they sold me the car with the hood painted but they never disclose that to me. They never disclose that to the bank. As a matter of fact they sent over disclosure form stating that the car never had damage yet when they purchased a car they looked it over. They readily say they do all these checks on the car how could you not know the hood wasnt repainted I noticed it. Point being when I tried to sell it back to them today they gave me a lower appraisal because the hood was painted but when they sold it to me they said it was pristine condition. That is fraud! They lied to me in the bank which is bank fraud. Which is a felony. I will not let this go
Melissa
They lie and do not honor their agreements for the carcare plans!!!!
I purchased my car about 3 years ago and got the biggest car care plan and they have yet to honor anything that Ive been paying extra for, such as maintenance, roadside assistance and now a recall plus the sunroof quit working right after I got the vehicle!!! Ive called numerous times even to corporate and yet nothing! Im furious!!! They lied and havent honored anything!!!
Rochelle
Missing downpayment
Hello my name is Rochelle Andrews i am behind done being patient for my payment back i was told i will receive my express check today in the mail and still have not received at this point i am going to have to take matters in my own hands with legal action because i have been more than patient customer relations obviously dont care and i just keep getting the run around for my 2980 bucks i have kids and bills to take care of and yall are holding my money for no reason yall decide not to give me a vehicle over some reason that i dont get an explanation for i am over it.
Barton
Exceptional Dissappointment
I have previously had very satisfying experiences with Carmax. So much so that I've encouraged my kids and friends to look at Carmax when considering purchasing a car. I have felt like the system it created is a fair and safe approach for buying used vehicles. I've bought a Lexus RX330 from Carmax and sold a Buick Verano to them. In 2020 my wife and I paid for transferring a 2018 F150 from Maryland and after seeing it, intended to buy it but the title could not be tracked down. Most recently we just paid for a Lincoln MKC to be transferred from Henderson, NV to Albuquerque. What we've experienced with this transaction has been nothing short of utter disappointment. Of course, the pictures online (mis)represent a clean and attractive vehicle. To our dismay, when the car was brought to the front of the store it was filthy, with obvious road grime and weather streaks from being on a transport truck. I understand it getting dirty on the journey, but to not take the time to clean it for someone who paid to transfer it is negligent and irresponsible. After the initial shock of seeing it, we test drove it. The first thing the driver sees upon opening the door is the tear in the leather driver's seat. However, if you look at the 360-interior view on the website, this location appears digitally blurred. Again, I understand this happens, but to not note it on the website is inconsistent with noting the exterior condition having "no major dents or dings". Isn't a tear on a leather seat equivalent, to some degree, as a dent or scratch on the outside?? So, my wife drove first and after a couple miles pulled off the road to switch with me. As I walked around the back of the car I was hit with a very strong smell of heated brakes. I wanted to make sure I was correct in this, so I drove a short distance and pulled over again. As I opened the door my wife and I both got a strong whiff. Since it was coming from the back I wondered if possibly the emergency brake actuator wasn't fully disengaging the e-brake, causing heating of the rear brakes. Upon returning to the Carmax store we expressed our concern for these matters. We were told they'd look into them and get in touch with us. Unfortunately, the salesman's 'text message' to me (very impersonal!) indicated the brakes were 'fine' and the seat tear meets Carmax standards. Any repairs/corrections would not be made. Considering that this has been my experience after spending $365 for the transfer, you might imagine the level of disappointment my wife and I have. If this is the standard at which Carmax operates now, at a minimum I see never going to Carmax in the future when shopping for a vehicle.
Andrea
Rude and deceitful management and employees at Fayetteville NC Carmax
management lied to vv about test drive costing 102 dollars for an Uber since we are without a vehicle due to an accident caused by an intoxicated driver that totaled our vehicle. We currently are buying because we have a 7 month child. Very unprofessional management who was extremely rude to my wife. Appointment was made and test drive was promised but they did not honor agreement causing my wife to become extremely embarrassed and induced a minor panic attack which has not subsided. As an Attorney and elected official for the Fayetteville City Board of Commerce, I feel it would be necessary to address the business practices of the Fayetteville Dealership for deceitful sale practices. I have never had me nor family members treated like trash and I will not tolerate it no matter the actions that may be taken to change management and employees treat customers with the upmost respect as they are paying your business creating profits for your well paid upper management and stock holders. As an Attorney who specializes in corporate law, projected profits can be well below speculation with publicity when others come forward with the same discriminatory and deceiving practices my wife received. All we wanted was to test drive the vehicle for 24hrs to make sure it was the vehicle she wanted. And it was between a BMW X5 or a Porsche Macan s. Guaranteed sale and treated as common trash. We wanted to buy from you but maybe 60,000 dollar sale isn't worth saving 20,000 for a new one. Please fix this management misinformation to customers because I have no problem paying 80,000 dollars to be treated with honesty and respect.
Jamoni
Repossession
Took vehicle while at work. Valuables inside of car. Need items inside of car. Can keep car for the most part
ANDRE
Cheated
Original review Feb 02, 2023
My sales person was amazing however when I originally got my quote for my 2014 perfect condition Honda Accord with 11,300 miles previously owned by my grandparent's 82/90 yrs old who haven't driven it in almost 3yrs> I got the car with 9,630 miles on it but due to a DMV error that indicated the car had 96,000 the gave me a quote of 12,000 flat basically 3,600 less. After the manager got involved, he saw that the car was previously registered a little over a year at 9,600 mile clearly a DMV error but because of the two-month process to correct the error and me not being in the country when this process ends I felt no other choice but to take the lower price, but the real kick in the *** is when they were processing for a new title request they listed it at 11,300, so they paid me for 96,000 but selling it as 11,300... WOW! Location 2000 Hempstead Turnpike NY 11554
Hailey
Battery keeps dying leaving me stranded 5 times in 4 days stranded now
From the day that I drove my Honda Odyssey off the lot,Ive been plagued with nothing but problems! I was delivered a vehicle that had a broken strut, I dont know how that vehicle passed inspection and I believe it was in an accident!!Month one I called the service department to complain that my battery was not performing properly that I was experiencing no starts at least twice a week I was told by Manny Gomez said that my battery was brand new that he wasnt sure what I was referring to,left puzzled! the vehicle never perform properly always left me stranded,I insisted that it Be checked for some type of battery drain a parasitic drain, a relay switch,maybe the alternator,every time I went they said they were always too busy to check the vehicle!!! fast forward to Christmas Eve again stranded called Roadside Assistance got the vehicle running only for it to happen again that night the next day Christmas Day the next evening and finally I was just outright stranded!! I called Customer Service because I was getting no help from the service department which prompted a phone call from the service manager to inform me she told me she didnt appreciate me calling the corporate office and then Continued to torture me about getting my vehicle fixed after was all said and done I dont believe the paperwork reflects any thing that it should have according to the corporate office, it was supposed to have a complete diagnostic!!! The paperwork was virtually blank for the exception of the word battery twice and that was it. I was treated awful by the service department manager the first time I met her two weeks prior and then when I met her three days after Christmas Eve. you could assume that she was treating me poorly because I called corporate but she had the same demeanor when I met her two weeks prior but it was just 10 times worse on 27 December2022.