Caesars Entertainment Overview
Caesars Entertainment has a 1.7-star rating, derived from feedback provided by 223 customers. In the Entertainment category, it secures the 7th position out of 387 companies.
Rating
Contact Information
Website
www.caesars.com
Phone
(800) 342-7724
1 Caesars Palace Drive, Las Vegas, Nevada, 89109, United States
Caesars Entertainment Reviews
Lasheka
Have stayed at Laughlin Harrah's 6 or 7 times this time even rooms comped we leaving early elevators broke down smell's smell's bad north tower rooms have fewer amenities that motel 6
Poor service smells north tower is pitifully room has no amenities beds and tv will not stay here againdtsy
Steven
Still waiting on refund
On checking in 5/6/23 for 9 nights I paid 9 nights resort fees and $900 room damage holding costs. Checked out 13/6/23 and still waiting to be reimbursed after no room damagenow after all this time I got a cheeky email saying my card has been declined but all the cash has still been taken by them!
Anonim
Billing issue
I recieved 4 debits On 6/6/2023 for 4 supposed deposits I made on line. However, I have been in a cool off since 5/7/2023 and deposits I made on that day appeared on my statement 5/8. I have recieved no communication regarding this
Anonim
Stolen rewards points.
I stayed at Harrah's AC for 3 nights. As a gold member I get no resort fee. After checking out they used $95 of my comps to pay for resort fees. If I don't notice they steal my comps. After 2 tries and 2 hours on hold o get billing. They agree and I am told within a week the points will be returned to my account. After 8 days I call back and told it should be soon. 2 weeks now and no points. I guess I just get ripped off. What a shame.
Anthony
Complaint
Big issue with Flamingo hotel..Want to talk to someone in charge..call me at 203 791. 2623 to dicuss this matterdo not stay here
Diana
Resolved: Horrible Exoerience at Hotel Rio
Updated by user May 21, 2023
Company resolved the issue.
Original review Apr 21, 2023
Hello, my name is Diana Golden and I need to write about my experience staying in the Rio Hotel. I stayed in Rio Hotel on April 5 - April 7, 2023. We arrived on Wednesday, April 5th at around 7 PM, we checked into the room and it seemed nice. We went to dinner, then came back and went straight to bed. In the middle of the night, I woke up from severe bites on my feet and legs, the bites we painful and itchy. I took a shower and went back to bed, in the morning it was worse. My feet and legs were painful and itchy. I bought some itching cream to keep from scratching the nasty bug bites. I was in Las Vegas for a conference and was there all day until 9:30 PM. During a break at around 4 PM I went to the front desk to explain my situation to show the bites and to ask for a different room. I have no idea what was there biting me, hard to say. I was told that there are no available rooms, which I do actually believe there was an event at the hotel. I stayed late at the conference then ate then went to the room to sleep. The bites were even worse the next morning. I immediately left the room to get breakfast and then checked out. My legs and feet have been so scratchy and itchy that I have developed scars at this point. I was not going to bring this up, but the other day I noticed that I was charged $155.00 for something in addition to my room. To be honest, I thought that the hotel will reimburse me for my trouble, instead, I was charged extra. I called the hotel and was explained that the charge is for some damage to the sheets. I can guarantee you that nothing was done on those sheets other than sleeping. They refused to send me pictures, but I am sure that this has to do with the insects that were biting me. When I arrived home I took pictures of my feet and legs and sent them to my dermatologist to ask for cream, I am attaching these pictures. This is horrible, I have had a horrible stay with really bad inches in my room and bad catches and scars to top it off, and now I am being charged an extra $155.00 for what? They told me there were bodily fluids on the sheets. That is a ridiculous accusation. Please take a look at the pictures, this is the way I came home after two nights stay at the Rio. I did not do anything "bodily" on those sheets. If anything those are probably bug stains. Please get back to me on this, because the Hotel is just giving me no options and referred me to the web site. Thank you
Anonim
Nobody wants to work at horseshoe hammond Indiana
I asked the technician2please fix machine&he says not now!1hour later another lady technician fixed machine in30sec..or less!!!I've had this lady b4.karen needs2train this tech..I played a machine@***.m...but thought machine was working,,it never gave me points.i put$100.00&still got no tier credits.
Anonim
Customer service
Everything worked out fine.. you guys solve the problem can't wait to take the trip thank you very much have a blessed day
Anonim
Discrimination
This review is a written complaint against the Harrahs Gulf Coast property and its prospective staffs, food/beverages manager Ms. Kristy for misconduct, harassment, discrimination, and forcefully removing us from the pool area. Our initial reasoning for visiting the hotel was to soak up the good weather, spend some time at the pool, and have dinner. As me and my partner are both Caesars Rewards members; we are frequent at the Harrahs Gulf Coast. During our countless stays at the Gulf Coast property we have never had any issue. We booked a one night stay; and checked in at the property Thursday March 9, 2022 at 2PM. We decided we would check in early to relax by the pool. During our check in process we were greeted by a friendly staff who proceeded with our credit card charges; an extra fee for early check in was paid for; and off to the pool we went. We werent there long before we were rudely met by two staff members who told us we had to leave the pool area due to the nature of my bathing suit. Ms. Kristy and the male security guard stated my bathing suit did not meet their dress code policy. Not only was this a shock to us as weve been to this property countless of times; Ive worn similar bathing suits at the property with no issues. I have witnessed countless of other women wear similar. We respectfully explained to them we never heard of such policy or have had any issue before at the property. We raised questions and concerns but were proceeded by very little reasoning or explanation. Both staff members were very rude and hostile. Although we did not believe we had broken any dress code policy; we politely told them this would not be an issue and we would leave shortly after we took a few photos. They demanded we could not stay at the pool at all had to leave NOW. We politely asked the manager her name and a refund to be issued due to the inconvenience that they caused us and the unnecessarily hostile attitude. We no longer had any interest in staying at the property due to the lack of customer service and treatment. Ms. Kristy rudely declined issuing a refund. When asked why she said rudely responded because I will not. We were then escorted out of the pool area as if we had done something terribly wrong. On lookers in the area were confused as to what was going on; and asked us why we were getting escorted. We simply stated we did not know what we did wrong. My partner and I quickly gathered our belonging from our room and proceeded to check out. Once again we pushed the issue regarding a full refund due to the inconvenience but were rudely declined and given unreasonable explanations. We were fully checked out of the hotel by 4:30PM; meaning we had a total of two hours and a half at the property. Other Harrahs Gulf Coast staff members near the area were shocked to hear this unknown policy and found my bikini to be nowhere inappropriate. Staff members at the property assured me there was nothing wrong with my bikini and that they frequently see guests wearing similar styles. We will never stay at another Caesars property again. A proper complaint to the BBB; negative reviews, emails, and a phone call with corporate have all been issued.
Jack
Tier credits
Updated by user Mar 09, 2023
I can provide both rewards numbers so you can look it up if needed. Mine is 1960861****
Original review Mar 09, 2023
I was betting $300- $1000 a Hand at harrahs grand victoria Elgin yesterday for hours and barely received any tier credits and my friend who was with my and betting less, received over 20,000 tier credits! They must have had us mixed up at the table or something. My rewards number is 196********. I can give you his rewards number if you want to compare. I should easily have received more than he did. He was pushed to diamond plus while I am platinum. Doesnt make sense.
Bernadett
Not receive promotion mailers
Hi, I am a Caesars Rewards platinum card holder. I also have your Caesars Rewards credit card. The reason for my email is to find out how come I have not been receiving any promotional mailers for quite some time? Please let me know. Thank You, Bernadett
Rhonda
Drove 6 six hours to stay at a property and the room and experience have been a nightmare
I took pictures of the second room they changed us to and took pictures as it was worse than the first room we were in. I recieved a call from front desk Saturday afternoon and went back and forth because all I was offered as an apology was a 75.00 food comp! I was made to feel like I was being done a favor by having that offered to me. The pictures on your website are very misleading. After my sister and I got there and felt like we were staying at a Motel 6. This was supposed to a premium room at that. We both agreed we should have just made our girls weekend at our usual Horseshoe Tunica an hour away. Please don't bother sending me any offers for your property in St.Louis because we won't be back.
Yohance
Find tier credit multiplier days 4/2023 in AC
I will b in Atlantic City April 5-8. No one can tell me the dates for the tier credit multiplier days
Laura
Login help
Updated by user Feb 26, 2023
This was my first stay at Horseshoe LV and my last. I hope customer service at another property will be so much better.
Updated by user Feb 26, 2023
Not as sold to me and no one would fix it until we spent an afternoon and night with no heat. The room changed to an awesome room but my stay was ruined.
The walk just to get coffee was horrible let alone eat. Any time I had to deal with employees it was so bad that I stopped asking!
Original review Feb 26, 2023
Not one thing that was promised was received. Every request for help not handled timely if at all. I will never attempt it again!
Gary
Trouble signing on to my account
I have two accounts trying to delete one over the phone is not possible. I have to drive to the casino which is 2.5 hours away. I have a reservation setup up with the old card and worried about keeping it with the new account. Also u able to view my account status due to two accounts. 100.00 dollar deposit never received from January when we stayed at the Harrah's Cherokee. I called they said 19 days still no deposit. That's all
Fahad
*** customer service
I cant get a hold of one anyone on the phone about Caesars Slots gaming on website they are Cesar slots app