Brinks Home Security Overview
Brinks Home Security has a 1.4-star rating, derived from feedback provided by 436 customers. In the Security and Protection Services category, it secures the 9th position out of 206 companies.
Rating
Contact Information
Website
brinkshome.com
Phone
(800) 447-9239
1990 Wittington Place, Dallas, Texas, 75234-1904, United States
Brinks Home Security Reviews
Rita
I had Brinks Security System Installed over a year ago nothing but problems!
A guy by the name of Michael Walker came to my house, said he worked for Brinks Security System! So I let him talk me in to getting a security system, which he installed him self! I've had nothing but problems, He did something that's caused me electrical issues in a couple rooms of my house! I never had Electrical issues until he installed Brinks alarm system! Brinks is worse than ADT! My Alarm has not worked a third of the time it's been installed by Michael Walker, he claims to have had an office in Overland Park, Kansas and worked for Brinks! Now I'm going to have to hire an Electrician to fix the electrical problem this moron has caused to my home! I WANT MY CONTRACT CANCELLED ASAP! THE ALARM SYSTEM IS NOT AND HAS NOT WORKED A 100 PERCENT SINCE HE INSTALLED IT ! I HAVE EVERY INTENTION OF CONTACTING MY ATTORNEY AND SUING FOR JUNK SECURITY SYSTEM! I am GOING TO FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE, THE BETTER BUSINESS BUREAU AND CONTACT THE NEWS MEDIA TO DO A INVESTIGATION AS WELL! I WANT A COPY OF A CANCELLED CONTRACT IN MY HAND! Furthermore, I WANT YOUR JUNK EQUIPMENT OUT OF MY HOME AMD A REFUND OF MY MONEY IV'E PAID FOR THE LAST YEAR OR SO! SO I CALLED MICHAEL WALKER ON 8/8/2023 TO COMPLAIN, HE SAYS HE NO LONGER WORKS FOR BRINKS AND IT'S MY PROBLEM! WE WILL SEE!!
Jonquil
Problem with alarm going off not able to figure it out myself so I called the office
My problem started on Monday. They were not able to resolve. It said they did a dialysis check. Couldnt find anything wrong ,Tuesday I the call saying that my alarm is still going off no problem phone technician did a dialysis check could not find a problem, Its now Wednesday called was told the same thing, Thursday I called and was told that the batteries needed to be replaced,They do not have technicians to do that. I would have to do that myself, Friday I called and ask for a supervisor was told that he would have to call me within 24 to 48 hours,Large as Brinks company with over 5 to 20 supervisors at a location nobody could call me within eight hours. Thats unreasonable very very poor customer service, I finally was able to go on Google, an find a Customer Service main number who was able to respond very rapidly very very understanding, and came up with a virtual technician, who name was Jeff, and was very very helpful, looked at the box, looked at the door, came up with a solution. The magnet was broken, and the box needed to be reset, so we could take it off of a program that it was locked on we were able to resolve this within 30 minutes out of the five days that Ive been calling. I also think that when you ask for a supervisor they shouldnt tell you they cant reach them at this time from 9a to 5 PM. No one return my call and when you ask for a corporate number someone should be able to give you that number,dont tell them they dont have the number,aI think if a customer request for a corporate number, it should be given thank you.
Lee
They told me I had a contract
They put me in the credit bureau and just messed me up I lose my credit rate went from 700 to 560 I lost a few credit accounts because of that. I never signed on the dotted line to a contract. I had to get credit saint to get them to remove them from credit bureaus all three.
Connie
Brinks Security is charging me service fees and I was told there would be none
I bought a home security system June 30, 2023.. The salesman told me if I signed a five year contract there would never be the $75 service fee if I had problems with the system. They installed two doorbell cameras, one of which they could not get to work. They left and came back and did something and the camera worked for about three days, then quit working. I finally called the salesman and he did get a tech to come out five days after the agreed upon date. They said there may be too many wires going to that location and moved the doorbell camera to my back door. It worked for three days and is not working now. I called for a tech to come out and was first told it would cost me $220 to have someone come check the camera, I said that was not right, she checked and then said it would only be $75, I told her I signed the 5 year contract so there no fees for service and she told me to call my salesman. I did, no answer and no return call as of yet. Then I called the customer service number and was told I needed to have an electrician come out and make sure I have enough voltage to run the camera, Brinks does not do that. Their business is installing security cameras, surely they should be aware if there is not sufficient power where they install a camera. He also told me there will always be a minimum fee of $75. I feel that I was misled and lied to by the salesman. I have only had the system for 3 weeks. I told customer service I would gladly have *** in my wall if I could just get them to come take the system, but was told it would cost me over $2000. I am almost 70, live on social security and the salesman was aware that the $95 fee per month was absolutely the maximum I could pay. I thought I had not received a contract, but apparently I did, online, just didn't realize it. I assumed I signed online because he did not have a contract with him. I was never told I had two days to change my mind, I thought after a large purchase you had 30 days. I just assumed dealing with a large company like Brinks they would honor their commitment. I feel I was deceived due to my age and gender.
Kamyiah
Security service not in effect
Need to re-establish service Not sure. Need to speak with someone about my account Washington Ray 2630 pintail Drive Sumter, SC 29159 tel. 803 316 ****
Anonim
7 years later and IN COLLECTION WITH A SCAM ATTORNEY
I lived in Arizona had Monotronics for home security. My husband passed away in 2016 I canceled their services sold my house in 2017 and moved on now in 2023 I get a notice from the an attorney stating I owe $600 plus what a scam lets get a class action lawsuit against these people.
Kimberly
Coerced my elderly mother and grandmother
They knocked on the door in a senior community and told my 70yo mom and 88 yo grandma that 3 of their neighbors had been raped and beaten. Sold them a 5 year contract(without disclosing it was a contract) a system that's too difficult for them to use. When I called customer service I was basically told too bad so sad.
Anonim
There is aguard Domnck pfno.25653 who has left the bank an guarded and back to sleep
I'm Boniface Odhiambo Ngore guard number 19470 resigned and wrote my resignation letter on 2/4/23.I surrendered all the uniforms to.my immediate boss Mr. Justus Nyatwongi,so I'm just inquiring to know if my resignation was received and when my deuce shall be paid.My contacts are 070454****/072051****/073839**** bye I'm hoping for the best response
Barbaraann
No contact for alarm going off
Terrible chat person was ok phone person awful. Says I need 100 symbols! There are not any words to describe the awful lack of care I received from person on the phone.
Caroline
A total scam
A complete and utter scam. I was a loyal customer until they tried to hit me with outrageous charges. Hundreds of dollars to move, tried to charge me twice for their mistake of equipment being sent to the wrong address. When I tried to cancel they tried to charge me thousands and claimed I signed a 5 year contract. Never once did I receive and sign any contract. Before I even cancelled, they locked me out of my account. Customer service has been no help at all. They just tell youre wrong and dont try to offer any solution. There are so many better security companies that wont try to scam you time and time again.
Edward
Regret choosing brinks
Updated by user May 30, 2023
Called about equipment and price but dont give complete details when they promised to lower bill and bill only went down $4.00 a month and extended service for another 2 years what a waste of time
Original review May 30, 2023
My product sometimes lags when doorbell is rang and it is not compatible with Google products, when you call about the bill they trick in lowering the price but they extend your contract and then bill doesn't go down they dont even offer to upgrade equipment just keep collecting your money i am not a very happy customer after contract is up will definitely be looking else where i have had more issues than a happy experience wish i would have went ADT
Dewayne
Unprofessional Technical Support
I am having trouble with a door sensor at my home. On yesterday, Saturday, the 29th of April, I made a call to Brinks Home Security for help on getting a new sensor to work I had received from Brinks. After making a call to Brinks, a tech answered, I explained my issue. The tech had problems locating the type of system I had in my home. After about 20 minutes of being on the phone with the tech, she states, "let me see if I can get someone to help you." The tech leave the phone and never returns. I make another call to Brinks Home Security and requested a manager. The tech on the phone refused to get a supervisor until I tell him specifically why I want a supervisor. I responded that I having problems getting help with my issue. The tech refused to get me help until I tell him specifically why I wanted a supervisor. After explaining to the tech I was having problems with an sensor, he then placed me on hold an stated he would get a manager on the phone. The tech came back on the line and stated a manager would be with me soon. the manager never came to phone. I have had alarm service with Brinks for several years now and I must say I have never received such poor technical support and dealt with such unprofessional people. It so bad that i am seriously considering switching alarm providers as soon as I can find one that I believe can meet my need. I even contacted the chat line, that suppose to be manned 24/7. Know one even responded to my chat! You all have my contact information, the ball is in you all's court. But in the meantime, I will be looking for another provider. Sincerly Dissatisfied, D. Kelley
Geri
ROTTEN SERVICE, OVERCHARGING
Good Afternoon, I am writing as a last resort. I have Brinks (for years). It was originally with Monotronics and have been told that I cant cancel because I have a contract. THAT CONTRACT IS A TWO WAY STREET! I have not had service for many months, but have paid, regardless. NOT ANY MORE. After I called (more than once) a technician came and repaired the service, but it wasnt done properly and a sensor fell off. Still no service. I called. Another person (a female) came and put it back on. I still have no service. You can check my record. Just recently I tried to set the alarm to leave the house AND THE ALARM WENT OFF. You keep calling and sending me big bills regarding non payment, late fees, service charges, even a charge for sending me a paper bill! Now Im done. I WONT PAY UNTIL I HAVE SERVICE AND A CREDIT FOR THE TIME I HAD NO SERVICE AND A CREDIT FOR ALL THE OTHER STUFF. MY NEXT STEP IS TO GO PUBLIC, THE BBB, ONLINE PLACES, ETC. IF THAT DOESNT HELP ILL GO TO COURT. FIX THE BILLS, FIX THE SERVICE. Geri Taran
John
Worst Customer Service….PERIOD!
I would have never thought a security company could possibly be more inept, unprofessional, and just plain incompetent than ADT but yet Skyline Security (Brinks) in Longview, Texas has far exceeded what I thought was the worst Customer Service there could be. It started out bad with the initial install and every effort to get the system to function correctly and get the correct equipment installed has been met with nothing more than a constant list of failure. Skyline provides the worst customer service and to make it worse, they just dont care when they fail to make appointments on time (if they even show up). When each installer has shown up to my home, they are always missing the correct parts needed to complete the job, promise to be back, and then I have to play phone tag with my sales rep and the very questionable Customer Service to reschedule so they can fail yet again. Brinks should be ashamed to have a company like Skyline rep their product. ABSOLUTE WORSE - DONT DO IT!
Erin
Beware of contracts that they don’t tell you about!
Original review Mar 16, 2023
We had an original contract for 36 months that began in our last home in 2019. Alarm monitoring service is terrible! Sirens went off several times and no one called us or alerted us or the authorities. When we moved to our new house in 2020, we requested to move our services to the new address since we were tied to the contract. They told us they could do it for us if we paid for the new equipment which was offered as a special and cost $300 plus installation costs. We paid that fee at the time of the installation and they offered us a new monthly rate for being loyal customers and told us we wouldnt have to extend our original contract. Yeah right!!! What they didnt tell us, is that they DID extended our original contract for an additional 41 months!!! They actually added 41 months on top of the existing contract from 2019 that hadnt expired yet. The original contract was set to end in 2022. So they locked us into a contract without our consent for over 60 months!!! No one sent us a letter stating this nor explained that to us prior to the installation. Had we known that we would have told them to jump in a lake! This contract change also is not listed on our account online. We never agreed to this and now they say we can either pay off the account or keep paying monthly for 30 months which would go to mid-2025. Our original contract was to end in 2022!! Our doorbell camera never works and still no one from the monitoring center calls when the alarm is triggered. I just learned of this mess when I called today asking to cancel our account. They want us to pay for the equipment (that barely works) and pay the remaining 30 months of the contracttotal cost of $1,770!!! These people are crooks! One doorbell camera, 3 sensors and an alarm keypad doesnt cost that much!! We can buy an entire Ring alarm kit system for less than 1/3 of that price. What a ripoff! I want out of this contract and dont want to pay them anything else.
John
Since 2015
My experience with Brinks began around May of 2015 when a Monitronics sales guy came to my Dental Practice in Sanger, Texas. I got free equipment (not really free leased) at my office and over 3000 dollars worth of equipment purchased for my home including garage and a large shop. They were complete with 2GiG panels and wifi controlled lighting and door locks. We quickly became frustrated as the techs were not able to actually link the hundreds of items as we lived in the country and had really bad wifi. So after making a deal with a company called Speed of Light Broadband. I made a deal for 179.00 a month they would give me unlimited best they had. I ended up hiring an off duty ADT guy who was a patient of mine to come out and reconfigure the whole house. We even had heat sensors in our attic. Problem solved. Fast forward to 2018, when we added on to our house. We believed that we were month to month with Monitronics/Alarm.com which had changed it's brand to MONI. Same company new brand woooohooo. We were not in a 36month deal apparently someone had reupped us for 3 more years. Something I and my wife would definitely not do, as we were secretly planning on relocating to the coast of Texas and selling our practices. When asked for the contract we signed we received a sheet of paper with a scribble on the page, and when I asked them about the phone conversations could they produce the tapes of when we said yes Renew for 3 more years. We got busy and never continued to fight it. Sold my practice on Sept 13, 2019 close date. Had negotiated for the new owner to continue using the now BRINKS instead of MONI monitoring at the office. At our home my wife got on the phone and proceeded to try and pay off our contract which was in the few thousands of dollars and she was transferred on the phone to a Customer Retention Manager after several calls and literally hours on the phone. On this call, we agreed to pay 1400.00 which was paid on our credit card and if we sent 3 pieces of equipment back to them they would not charge us another 1400.00. Several weeks later we received a bill for 1400.00 from Brinks. We were also being charged on our personal checking account for the monitoring of a home we did not own any longer. It took about 3 months of calls to get them to stop that and no money was ever returned as they said they did indeed monitor the house during that time. Oh well. During the call the people kept trying to get us to pay for the equipment to "close" the account. We had sent the equipment back and it was signed for by a Brinks employee. Thank God for FEDEX. After living on the coast for several months and numerous phone calls to them during COVID. They continued to say that the Manager we spoke to, was not AUTHORIZED to make a deal. Weird. We found the managers name and sought him out and he was still working for the company but planning to leave. He said yes he indeed had approval for that deal and that he made deals like that 'all day long'. We escalated all the way to a VP with Brinks who assured us that he would have the charge removed from our record and close the account officially after he had a chance to "pull the tapes and listen to the transaction." He would contact us if he felt that we owed the money, and took our phone numbers, email addresses and great deal of information. If he didn't contact us, rest assured the situation would be handled. YAYYYYY! Fast forward to January of 22. While trying to purchase a new home, we were asked to take care of the Collections from Brinks. Two days later I started receiving text messages, and phone calls from MOUNTAIN RUN SOLUTIONS. Apparently they had purchase my now 1500.00 bill from Brinks. I wrote them a long explanation and told them I would not be paying them for this debt because we did not owe it and that we had already been through all of this for months. So after about 4 months in 2022, I found online CREDIT GLORY and paid for their service to remove the information from my credit report. I was attempting to expand an office and would need to borrow money. Credit Glory was 299.00 up front and although I have Experian/Free Credit Report since day one, I would have to pay for a company called IdentityIQ? 19.99/month for the 3 months I would need CREDIT GLORY. The 3 months turned into 99/mo until December of 2022 when I noticed I was still paying for both. So I cancelled it was easy and they were a great company, although there is one problem. The second they quit sending the monthly disputes MOUNTAIN RUN SOLUTIONS puts the junk back on my credit so I am out almost the amount that I fraudulently was being extorted from Brinks. What is sad was I was a great customer and they are so greedy that they still attempted to mess with me and it is still a problem today in 2023. THE MORAL OF THE STORY IS DO NOT USE BRINKS THEY ARE A HORRIBLE COMPANY. Sincerely, Dr. John Gage Corpus Christi, Texas. SSi